Pulte Homes Reviews

Pulte has some good home designs, but in the end, they fall short because they hire the cheapest labor possible using the cheapest materials possible. Fit and finish is terrible, and there doesn't seem to be any inspection of the work performed. For example, many of the doors inside the house don't close. EVERY window has crooked or wavy framing and drywall work. The floor tiles throughout the house are uneven so furniture wobbles. Any purchased upgrades use the least expensive materials possible. The homes would be much better quality if someone actually followed up on the work performed to make sure it was done correctly. That piece seems to be missing. It would have been beneficial to have hired my own home inspector to follow up periodically during the build. On the bright side, the WildBlue area is beautiful. Landscaping is done well. ... More

Pulte homes are the best

Generally good but several quality issues with cabinets.

House is overall built well

We love the floor plan and design of our house. Pulte also does a great job at securing the best lots in the neighborhood. They were very responsive to issues and quick to act. Excellent experience with Pulte.

Closed on home in March. Yard has still not been installed - issue is not due to COVID-19. This is a shame as we would not have poorly rated this experience prior to closing. We have been understanding about a window needing to be replaced and workers not being allowed in homes during the pandemic. However, yards are being installed consistently around the neighborhood as we watch and wait for the past 2 months.

The quality of the workmanship was superb. The builder Patrick was helpful and accommodating. Would definitely recommend Pulte to anyone looking to build a home.

Thank you Nelson!

In an overt effort to mass produce moderate-quality homes, the builder is absolutely rigid in making changes that would save them costs of materials yet they are overtly willing to guide you toward upgrades with 600% markup margins. The only smart move with builders such as this is to purchase the home at near base price, do diligent homework on acquiring upgrade estimates outside of closing and then decide how to proceed with the builder. For us, those moves were an as-build base kitchen, base carpet, base tiles, base paints and no structural wire upgrades. Builder wanted nearly $200k for a home we desired but we were able to achieve that after close for $45k and a little extra dust. It’s your money and generally the largest purchase people make in their lives. Suspend emotion and be smart. ... More

My home is very nice and seems to be well constructed. I did not go with Pulte mortgage or homeowners insurance; therefore, that was slow process.

Virus or not, I paid for a completed house. Pulte cares nothing for the customer after the check is signed

WHEN THEY DO THINGS LIKE FRAME A WALL IN THE WRONG PLACE, YOU WILL BE TOLD IT IS "BUILT ACCORDING TO THE PLAN", EVEN THOUGH THE PLAN CLEARLY SHOWS IT IS NOT BUILT TO PLAN.

Love the house. Construction manager/supervisor was fantastic. He listened, and really worked hard for us to support the customer service promises we were given at the outset. The sales office on the other hand, was much more prickly to deal with. We heard "No" quite a lot in answer to our needs from the condescending and dismissive sales rep, only to find later that the simple things we'd requested were possible, available, do-able, etc. In short, if you can get past the initial salesperson experience, the rest of the team was really good, and the home turned out beautifully.

Pulte was great every step of the way. Great quality and affordable!

we love our new home so much!!! the entire experience with pulte from beginning to end was top notch! quality build, quality materials & quality outcome! ⭐️⭐️⭐️⭐️⭐️!

My experience dealing with pulte has been AWFUL for so many reasons. Please feel free to call me as there is to much to write and I've wasted enough of my time dealing with your company.

Kyle's work is thorough and meticulous. He has an answer for any question and he follows up to make sure we're happy!

The house is nice. It was built as advertised and it has the quality proposed for this type of home. In some areas it even is better then expected. All granite counter-tops have a thickness greater than what we usually see out there. This is only one example. The "BUT" on the title refers to the common area. The Swimming Pool is WAAAY different than what was advertised. I understand that it might change a little bit but dramatically reduce the size is not a small change. This is the type of change that was planned and definitely discussed and for some rea$on they decided to save money on that area leaving to the home owners something different than what they promissed. ... More

Pulte sold me a new construction home with a dead tree in the front yard. Customer service rep explained that this is not covered after home closing. Trees were not blooming prior to opening so I had no idea the state of the tree. It has been almost 2 months since closing and we still have the landscaping fencing / barricades muddling our backyard. There has been other issues that continue to not be handled. If you are brave, buy Pulte, they absolutely do not stand by their product.

Read the reviews on this site very carefully. The mortgage process was a teeth grinding nightmare; however, the loan consultant was the saving grace. Mortgage processor asked for information piecemeal and how many times do you need to check with an underwriter for someone who is close to a credit score of 800? Title insurance was wonderful. The pre-drywall walk through was well done with considerable knowledge and helpful detail shared. While there is no doubt the structure is well built, some interior finishes are low quality, overpriced and contractor final work is sloppy. If there are quality checks on interior contractor work it’s not done to the highest regard as the house structure itself. There was ceiling paint on hardwood floors and the marble fireplace that I needed to remove. Kitchen cabinet uppers have chips where handles have been screwed in, dents and one has a screw end visible beneath where the molding was attached. The water from the fridge and kitchen faucet tastes terrible and has a plastic odor. After repeated follow up on the issues, one to the customer care manager (no reply) and a colleague (3 follow ups), I’m advised the water is piped the same as every home out here and it’s definitely safe. Hmmm..so why does it smell and taste so bad. The rest of the items need to wait 11 months. These are basic things that the builder should own and rectify without delay. Sadly, very disappointed. ... More

I have found lots of things wrong since moving in that they did that are just poor workmanship. Floors had cut outs for outlets for the electric recliners I had, the edges of the floorings around the outlets had big chips in it. When I noted that during the walk through all they did was take a black marker, flies are grey and color the chips in. All that needed to happen was the flooring need to be taped when they cut the flooring for the outlets, this is flooring 101. The paint is so cheap that when I used a magic eraser to remove a mark it wipes the pint down to the wall board. Grout was poorly lauded and c on omg up on the tiles. The field in bathroom have no caulking at the edges and corners. Just very poor workmanship. They also had very poor options and my place appraised 4K less then they were charging me and they made no attempt to even try to adjust the price. I would never buy another Pulte home. I am still waiting for them to replace a cabinet door that was poorly installed. ... More

Lane, the field manager has made this experience so easy. I do want to say that the home is built very well but some of the detailed things seemed a bit rushed and could of been done a little better. That being said we are very happy with our beautiful new home.

Received a brand new home that doesn't look new at all. A lot of details missing, on top of a terrible paint job on both the inside and outside of the house. Entrance to the house was never pressure washed by the time we close on the property and lets not even talk about the terrible cleaning job both inside and outside the house. Truly disappointed, and already to late!

Everything seems great until about the last 1-2 weeks prior to you closing on your new home. During that time is when the inside of the house actually starts to come together. At that point you will meet with a Project Manager that will walk you around the house to mark any areas that you deem to be flawed. The majority of this is related to drywall, paint, etc. At that point they will add tape to the affected areas. Here is where the issue lies. After you spend literally 2 hours marking the whole place up, they trust and turn over the work to subcontractors that have no skin in the game. For example, if a certain area needed to have the drywall fixed (i.e. sanded) it will require 2 coats of paint. They will just add one coat, remove the tape and call it a day. If you are not good about going back a day or two after and can remember ALL the MANY areas you marked up, you will find yourself having to do it all over again. Now you will find yourself days away from closing which this is where the issue of their process gets worse. Before closing you will tell the PM all of the things that still remain (including things that a home inspector will find but will most likely do the inspection days before the close) and you will be assured that they will be fixed and that you have a warranty. As soon as you close, you will be turned over to another person, Warranty Specialist who was not privy to all previous discussions, issues, etc. and will become extremely frustrated having to be redundant going through all of this again. And now, best part, every issue you have YOU will now have to access Pulte's "maintenance portal" and document these issues (i.e. creating a ticket) to get this work done. Also, the warranty specialist will ask more questions and possibly provide some push back on things that were agreed to and pointed out previously. ... More

We had a great experience with Pulte. The response time to any questions or concerns we had was fantastic. After closing, we did notice some of the hardware and quality of work seemed rushed. These concerns are being addressed. We are very happy to be in the Gateway community - the neighbors and surrounding areas are very family friendly, dog friendly and a great place to live!