Pulte Homes Reviews

We are very happy with our new Clearview model in Starkey Ranch. We have noticed a few minor issues with workmanship, but they have been responsive to many issues. Since we’re in the middle of the COVID-19 pandemic things are at a bit of standstill for warranty work, but I’m hopeful once things ramp back up they’ll get everything taken care of.

We have had several issues immediately after buying, several cracked tiles noticed it appears Installed this way and tile chips, uneven floor with dips, cracked driveway pavers. Quality of kitchen cabinets is poor, had warranty work on cabinets and when they put the doors back they are now uneven, And draw keeps falling off track, Incorrect spacing of wires for tv wall hanging. Dripping gutter, house lacked final cleaning with dried grout or caulk on floor and very difficult to get off. Dripping kitchen faucet and loose bathroom faucet handle, loose entryway door step paver. Crack in garage floor. We could keep going but I think you get our thoughts. ... More

I have heard horror stories about friends and families building houses and when they may have an issue, the builder will not fix, or if they do they never get it right. Pulte has been great, they build a beautiful home and they were very prompt in addressing any concerns that we had!

We built our new home and it is great, but Pulte up-charges EVERYTHING so the price gets very hi unless you don't do any upgrades. Overall it was a good experience but now dealing with yard issues such as grading and sod that is going to potentially take 4 months during the summer is hard and should not ever take that long.

.thanks

Add an option for a "bumpout" in the garage.

I was very happy with the initial delivery and construction of the home, but afterwards I have not been able to get significant issues resolved. This is partly due to Covid-19 , but we have issues in the home that should have been caught before we moved in that we have had to live with for the last 1.5 months and counting. I am concerned that I wont be able to get them fixed after the crisis ends.

The home floor plan was perfect, and the attention to details and workmanship have exceeded our expectations. We are very happy with our home purchase with Pulte homes @ Phillips Grove.

It was a smooth process

The house is well built and floor plan is convenient. There are some minor issues that would be taken care of in the next few weeks - delay due to current emergency conditions.

It’s a little unfair to write this review in the middle of the COVID-19 virus and with stay-at-home in effect. I was so excited to move into my new house. I love the floor plan of the model I purchased; however, I thought many of the upgrades I purchased were quite expensive and I now I also have a list of issues I would like to have addressed inside the house. The reason I say this is unfair to write now is because Pulte can’t come in and respond but I do believe they will as soon as possible once we can all go out again. I believe I bought a wonderful house but for the price I paid, I had expected to have fewer issues. ... More

find the right person who understands your needs and possibilities.

We had a pretty good home buying experience with Pulte Homes. Though there were few initial hiccups around the time of closing and also after moving in, the Field Manager took care of all the high risk items after we moved in. Customer support from Pulte has been pretty good on fixing some of the urgent issues after we moved in. One thing we are not quite happy is we were not given a default white cabinets option during design center meetings, while another owner who was just around 2-3 weeks behind us in the home buying process were given a default white cabinets option. We ended up not going for white option as it was coming out to be pretty expensive. Another thing which is painful is the design center option bundles. We had to choose oil-rubbed bronze option throughout the house as there were not much options to pick and choose between bronze and other cheaper option for different rooms in the house. ... More

I am very pleased to have bought a condo at Highcrest from Pulte homes. Pulte Holmes has been around for a long time and can be trusted for offering quality home and a fair market price. The process of going through the purchase, mortgage(I financed through Pulte) and closing was an extremely stress-free and pleasant experience. The only surprise perhaps was that a garage space was optional and therefore came at an additional coast - this became clear only when started discussing the pricing. Every person within the Pulte organization was very professional, and was very pleasant to work with. ... More

Worth a buy.

So happy with our beautiful and energy efficient home in Reverence. This is our second Pulte neighborhood and they just keep getting better! A great experience from contract, to selections, to build quality reviews, to closing and post sale support.

I love my home and lot, but am very disappointed in the lack of transparency and full disclosure on my issues

We are so happy with the quality of our new home. Everyone we worked with was quick to respond to our questions and walked us through the build process.

The overall build of the home was good. The issue was in the response times to minor repairs. There was often a delay of a week or more for simple repairs like drywall fixes, painting touch-ups, etc. What REALLY makes me question Pulte is what we discovered in our house about a month after owning it. At the time we purchased the home, we didn't notice anything, however gradually over a month of ownership we noticed a growing persistent odor permeating from the ceiling. It got so bad that we had to do something about it! We thought at first it was mold but after 5 days of waiting and investigations, I was discovered that there was a DEAD CAT that had bodily fluids all over the ceiling rotting above one of our rooms! Needless to say, we have been out of our house living in a hotel for about a week while remediation takes place. Pulte has not offered any compensation for our trouble and has not considered the amount of work I had to miss to manage this process. Overall I'm disappointed with the customer service provided by Pulte ... More

Professional, always helpful, prompt, friendly, especially Dennis

Enjoyed the experience of picking out the appointments for our new home.

The sales process was smooth. The quality of the finishing, (trim work, tile installation, painting) was low in my opinion. The superintendent for my build came across as helpful but his follow through has been poor as far as making sure the finishing issues are resolved. Unfortunately some of the repair work has resulted in more damage/poor workmanship than before the repair. The house closing was moved up 3 weeks from its original date and the quality of the final product seems to have be sacrificed to make this happen.

elements that I paid for at the design center were not installed and we had to show our copy to prove the issue.

Building experience was excellent. Our building manager was great and kept in constant contact. Problems started once we moved in. We noticed a long list of issues and attempted to get the pertinent ones fixed and wait on the cosmetic. The Customer Care Manager is polite, but is difficult to get any follow up and zero results. It took over 2 weeks to get in touch with our Customer Service Manager who advised that the issues should have been handled by builder and we would have to wait until 11 month walk thru to get majority addressed. To me this is unacceptable and poor customer service. We have had our home for 6 weeks and have no locks on bathroom door, carpet with nails sticking out, AC issues and a our microwave went out in 5 weeks. I hope we can find some common ground and get some resolution as I do not feel we got value for the price we paid. ... More

This is my second time building a home and this experience was by far better than my previous experience with a different builder. Every question or issue I had was answered or fixed promptly and I always knew what was going on with my house every step of the way. I would definitely build again with Pulte.