Pulte Homes Reviews

elements that I paid for at the design center were not installed and we had to show our copy to prove the issue.

Building experience was excellent. Our building manager was great and kept in constant contact. Problems started once we moved in. We noticed a long list of issues and attempted to get the pertinent ones fixed and wait on the cosmetic. The Customer Care Manager is polite, but is difficult to get any follow up and zero results. It took over 2 weeks to get in touch with our Customer Service Manager who advised that the issues should have been handled by builder and we would have to wait until 11 month walk thru to get majority addressed. To me this is unacceptable and poor customer service. We have had our home for 6 weeks and have no locks on bathroom door, carpet with nails sticking out, AC issues and a our microwave went out in 5 weeks. I hope we can find some common ground and get some resolution as I do not feel we got value for the price we paid. ... More

This is my second time building a home and this experience was by far better than my previous experience with a different builder. Every question or issue I had was answered or fixed promptly and I always knew what was going on with my house every step of the way. I would definitely build again with Pulte.

Everything has been handled with care and on time. Pulte went out of their way numerous times to make sure we were comfortable during the building process and made sure we understood all that was going on. Highly recommend Pulte home!

Very simple process for purchasing a new home in the area.

Great experience

Field staff and sales staff were great. Closing was a disaster

Stay on top of the building process.

It is a process that included excitement, hesitation, anticipation, second guessing, and all. Overall, buying a Pulte home has been a great experience.

The Sales Consultant was very professional, knowledgeable, courteous, supportive, kind, and encouraging from beginning to end, which is why I moved forward in purchasing the home at Preston Square. I had issues with Pulte after I paid my deposit. I began the loan process in September and CLOSED in February!! What a nightmare! This will be in a different review... The lure is the $10,000 towards closing cost and the nicely decorated/staged models which hide the inexpensive features of the home. The lot came with a $3,000 premium and behind me is a car impound business. Upgrades inside the home are overpriced (i.e., the kitchen faucet, cabinets, kitchen/bathroom cabinet hardware, stainless steel appliances, etc.,). They chose the least expensive appliances by Whirlpool (the refrigerator very small, no deli cabinet, to name a few; turntable inside the microwave has not worked after only two weeks). The refrigerator moves forward when opened. The toilets do not seem to be of standard size, they seem smaller. I have a light bulb in my living room! There is no light fixture. I had a walk through on 2/13/2020 and by the time I closed on 2/19/2020 repairs had not been made. It took almost a month and there are still a few repairs not made (understandable) due to the stay at home order for Coronavirus. The Customer Service Representative is very professional, providing updates via text message or phone calls. The community itself is inviting. Beautiful, neat and feels like home until you get close and you notice the grass and trees are dying. This is now home and I hope that Pulte will fulfill their warranty obligations and service agreements. ... More

This was a great experience. I really felt I made a great decision with pulte homes. They have a great team who made me feel like family during this experience. Highly recommend pulte homes to new home buyers. It was well worth the wait and working with Jon LoRoche was great as well.

This is my second home building experience and it was miles above the first. Love the house and had a great working relationship w the field manager.

Sales representative, filed manager and other clerks are very nice and patient. The quality of the house is much better than expected.

The home looks beautiful but feel like it was rushed. I have plenty of issues that still aren’t fixed my shower is leaking out water and paint needs to be fixed inside and out. My ceiling in my garage needs to be fixed as well. I feel like my house was rushed and now I have all these problems. And the communication throughout my building process with my site manager was pretty much non-existent. He never let me know what was going on with my home I always had to find out myself on what was going on. So my over all experience with building my home with Pulte is not great. I love my home and think it looks nice but I have all these problems and none of them got fixed and now I have to wait and see if they are ever gonna get fixed. If someone would ask me about Pulte right now with what I’m dealing with right now I would not recommend Pulte to anyone giving my experience right now. ... More

Pulte sales team, from the moment we walked in, understood my families need for a house that was our home. They helped us pick out the right lot, design the perfect home and prepare us for the design lounge and the building process. I highly recommend Pulte, we are so happy with our home and are excited for all the memories we will make in it.

Several years back when I moved to Atlanta I had great experience with Pulte. They built my new townhouse and I was included each step of the way, had a great finished product and great follow up. For this purchase/build, I purposely sought them out as this was to be my 'retirement' home (as in I didn't want to move again until I truly retire in a few years). But with all that has happened since I financed with Pulte, took ownership of the house and lived here for a few weeks I do not plan to A) stay here for the long haul or B) invest in another Pulte home. As always I am glad to work with Pulte on the issues and a better result, as some of those folks have helped with several issues thus far. ... More

I bought a $1.2m home and had a field construction supervisor INTENTIONALLY damage my home and property, I have photo evidence and no one seemed to care. You think that is hyperbole but it's not.

Easy, honest and responsive.

attention to detail may improve small issues that should've been taken cared before I moved in were not fixed

We reported a dying tree 2 weeks after we closed and the Pulte Customer Service manager refused to address the issue first saying it was recovering from its cigar cut ( it was not) and then said it was our problem and the HoAs problem. He basically told me he would no longer answer any email regarding this issue. The landscaping company found out about the issue, and their manager came out the same day, looked at the tree and agreed it was bad, and had it replaced a few days later.

Everything from the sales staff to the building team, they provide a great experience for the home owner and at the end you not only have a product but your dream home!!!

I have been incredibly satisfied with my new Pulte Home. From the quality of the building, to the customer service I received throughout the process. As a first time home buyer, I could not be more pleased and happy with my choice of a Pulte Home.

Loving Our New House

The only thing I can nitpick on was the quality of the appliances and the fact that I do not have under cabinet lighting.

I closed on February 29th, yes they were willing to accommodate me on a Saturday :) I am still in the process of moving in as I moved from out of state but everything could not be more perfect. This will be my forever home and I LOVE it!