Pulte Homes Reviews

So I would like to give my opinion on the whole pulte process, initially given a day in October to close, they wanted it done by September so I agreed and went ahead with it, Steve did a good job finishing things up and house looked good at closure, a couple of issues existed which he was prompt with, even though he got sick he still responded, I do appreciate that, still one more issue we are waiting on but I am not sure if its due to health issues so I of course will be patient, now the mortgage side was not very well done, I think they wanted to close so they could quickly turn around and sell the mortgage off, which they did in 11 days, before the first payment was done, I was told by pulte mortgage that they gave the new loan holder my current mailing address which never happened, never got a letter stating the change in loan holder, after multiple calls to pulte, the letter was resent, also was told they had a breach with their system, which explains why I could never get set up in it, finally after getting multiple tries I was able to get a real person who did not have our current mailing address , why I should have to spend hours doing this is ridiculous, anyway, thats my story, thanks ... More

Sales, build, and warranty process was terrific. Thank you.

The Pulte Team at Potomac Shores Town Center is top notch! The stage was set by Jennifer, the sales person and followed up by an excellent experience with John, the project manager. I can not say enough good things about this team!! Jennifer went above and beyond to make sure all questions were answered and she had impecable attention to detail throughout the entire buying process-she is a true advocate on the buyer side and great representative of Pulte (a perfect pairing). John carried the good service through to the construction phase. Going above and beyond to take care of questions, concerns, items and even addressing an item on his day off after the closing had already occurred!! Pulte is represented very well by these two dedicated employees. Thank you to Jennifer & John for making this home buying experience an excellent one! ... More

The number of problems that we have had in our home have been too many to count. Not only do we have some rather large problems, such as cabinets being gouged, doorbell never working, gas leaking from fireplace, etc, but getting these issues fixed seems to be nearly impossible.

Nice and clean place. amazing experience

Have had several, above average.

Mike was extremely responsive and proactive. He was always there for us if we had any issues he was just a phone call away. I would say there couldn't be a better experience than what we had with Mike.

It was a very nice experience working with the sales person, construction manager, and loan processor

Great community and location

Our experience with Pulte was really good.

Our first tie building a house. Pulte provided a great experience from buying to building. Our on site super is great to work with. We were kept well informed throughout the construction process.

Although the home building process can be stressful. Was there to work with us through many of the stressful situations. They were accommodated and responsive to all of our requests and needs.

I feel like the home was well built. Our contractor Brian was responsive to concerns and it’s designed so well. We love how our home looks and Brian went over and beyond.

I love my new home. Pulte’s Ryan and Charlie have been so kind and responsive. The added special touches like the ceiling, porches, kitchen and so much more do make the house exceptional. It already feels like home. Thank you pulte

Building quality was great with exceptional design that wow folks.

We had an extremely disappointing experience with Pulte. From the sales process to our closing date and even beyond that, there have been issues on all levels. On our closing date we were still missing our oven and there were over 30 incomplete items that still needed to be fixed. Here we are almost 2 months after our closing and only a fraction of the issues have been fixed. We would never build with Pulte again.

good communication through out process.

The process of buying a home directly from Pulte and their subsidiaries is siloed process that creates headaches for buyers and finger pointing amongst the Pulte group. The only bright spot in their operation was our construction manager Adam. We started off our process with Steve the salesman. He showed us the model and multiple properties which was pleasant. As we walked thru the home that we eventually purchased there were some issues that Steve acknowledged and assured us would be corrected before our next visit. As time went on it was clear that Steve was not going to address the issues and we would have to work directly with Adam to solve the issues. Steve also failed to disclose the closing date to us and passed the buck to Pulte mortgage. Be prepared to jump through multiple hoops when you work with Pulte mortgage. After our financial information was uploaded into their database, it was not vetted prior to being passed over to under writing so the database did not have the correct information for underwriting to review. We explained numerous times to our point person that this should be corrected and instead of working with us they passed us over to a new person. After multiple uploads of information, it became clear that the Pulte mortgage process had numerous gaps that had to be closed by the customer instead of the mortgage group. Also, the closing documents had to be sent to us numerous times due to typos and incorrect information. We were passed to different point people throughout the process and struggled to get correct information. Often, we felt like they were not disclosing information to us, and we were not allowed to speak with the people making the decisions. A silo within the silo of Pulte group. After navigating our way through the most confusing process of our lives we finally found a bright spot inside the Pulte group when we met Adam our construction manager. He was the first person who told us are actual closing date, Pulte mortgage and Steve would not provide us that information and pointed fingers at each other. Also, he walked us though the process and we finally felt like we could trust someone within Pulte. This was a pleasant surprise because going into that meeting, we did not have any faith in Pulte and expected more of the same type of customer service we had with other members. If it weren't for Adam our rating would be 1 star for everything. ... More

Pulte worked with me as I sold my previous house to purchase the Pulte home. They were flexible when I needed to push out closing due to the timeliness of my buyers. Thank you Pulte!

We have enjoyed working with Pulte more than we anticipated. Often, building and buying a home is stressful or the process experiences delays. Our experience with Pulte has convinced us that maybe building and buying a home can actually be a pleasant, even enjoyable experience. We have appreciated the honesty, responsiveness to our questions, the flexibility and understanding of our unique life as US Government employees who travel frequently, and the quality of workmanship and craft in the trades responsible for building the home. The construction manager and Pulte representative were always on the same page. The construction manager was brief but generous with his time. The inspections found only minor issues that were often resolved before the inspection report was submitted. I would definitely seek out a Pulte build for future investment or home-buying opportunities. I would also recommend Pulte to other government employees with unique lifestyles, as it is not often that realtors/builders understand the lifestyle and the impact of it on the home building and buying process, particularly the timelines we work under and the need to plan years ahead and do business from overseas. ... More

Our new home had quite a few unfinished issues. Mark worked with Angela and helped and ensured that the pressing things were taken care of and handled. There are still a couple things but very minor. Overall if we don’t have Mark to ease our concerns we would not have had as good of experience. The online submission form for requests is an easy process. Our home is beautiful and looking forward to settling in. Thank you Mark for making our home a home for our family.

Multiple issues were identified prior to the closing and now 5 weeks after closing, 80% of them are still outstanding. Multiple emails and phone calls have been made attempting to resolve these matters. Poor craftsmanship across the board. Very disappointed and frustrated. I expected more from Pulte.

Mike was a great field / construction manager and was very detailed throughout the process. Also, Mike provides great & consistent communication throughout the process. Pulte has made it easy for me. LaShay in sales was also great to work with as well and is always friendly and continue to provide us updates as needed as well.

Our job superintendent was super caring and communicative. We did have some bumps to be expected with a new build-cracked tub-which got replaced after closing. Refrigerator doors had rust on them not noticed until after the closing-weather stripping in entry door needed adjustment as bugs were coming in. Our sales person left Pulte during our build so Tucker took her role on. I know he was busy but really went above and beyond to make sure our concerns were all addressed. We were told by sales agent we wouldn’t have a problem getting a pool installed-the homes are so close together-our neighbors are concerned for damage to their property-potentially holding up the process. There is NO view in the yard so I’m hoping we are able to get the pool we want. ... More

We had a good experience with everything, Mary and Chad were very attentive. If we had any questions or concerns they were answered or rectified.