Pulte Homes Reviews

Overall, the process went relatively smoothly, but the closing did feel somewhat rushed. If given the opportunity, I'd aim to address concerns and identify any issues before the house closing, rather than relying solely on emails and support tickets. While I appreciate the ability to comprehend the issues, it seems that the actual resolution can be a bit challenging. The Pulte team has been quite cooperative in answering various questions, although there have been some difficulties in getting certain things fixed. Having purchased a new home, one should naturally feel happy, yet there's a sense of something missing if I'm not vigilant about a few matters and occasionally forget to follow up. It would be beneficial to see more proactive ownership of the issues I've identified, reducing the need for repeated contacts with the service department. ... More

Edward, the construction manager, went over and above trying to make things right. He made sure that repairs were done up to high quality. There have been issues with several items that needed attention. The biggest of which is the quality and workmanship of the blinds that were installed in the house. Edward has tried at every level to help work through this issue and hopefully by November 8, when the blind company returns, there will be a resolution.

When I found the Pulte community of new townhouses in Sudbury Ma, I was so happy! We purchased on of the Ashton design, and we are so happy. Quality workmanship and the crew we delt with are super nice and very helpful. Value was also great for what we got. We would buy a Pulte home in a heartbeat in the future. Thank you for making our dream come true :)

can only speak from the off the shelf lens. Some painting touch ups missed. Some cabinets, appliances not ready. Team forgot to punch out my water drain - so water in the house first week here. Team is slowly correcting. In my experience, things were missed. I really wanted turn key and easy for new build - we were close, but not all the way there.. This was also the slowest closing of my life (2 hours - because the names were wrong on most of the paperwork) and pulte has already sold the mortgage (totally normal but someone from pulte made a 10 minute conversation on how that wouldn't happen for 90 days; it happened in weeks). ... More

Things that are terrible in our home: the paint, frame, drywall seams, missing range and dishwasher components, damaged microwave, unfinished paint, sketchy fixes to issues (they will hide or try to hide problems before they fix them properly, you have to make them), missing studs behind drywall seams and a host of other issues. Their homes are not measured and framed on site, all walls and joists are assembled off site soemwhere and shipped on a truck so that's one of the reasons why the drywalls seams are so bad. The craftsmanship is a joke and we get to live there, thanks Pulte.

Angel was exemplary. He kept us updated on everything including pictures every few months. He was truly a professional and we could not have been more pleased with him! We are very happy with our new home. We would highly recommend him for anyone building a home!

Dee, Jessica, and Travis were great to work with. Everyone we interacted with were very helpful and knowledgeable.

When I viewed the home at the open house there was a 4ft puddle in the basement. I was told that it is was residual water from the basement floor being cleaned. Fast forward 30+ days after closing and $599,990 later, I have a 4ft x 3ft puddle in the basement in the exact same location. Shame on me for trusting their word. Will they fix it? Even if they do, that’s a lot of money to spend on being hoodwinked.

I am very dissapointed in the home. There are visible defects in many areas and I don't have confidence in the construction. I don't plan to move in. I felt rushed and misled in the process and when I tried to cancel the purchase they made it clear they'd keep my deposit. Issues haven't been resolved. Very, very disappointing.

Not applicable in this case.

PULTE, home buying experience was made easy by the professionalism and friendliness of the PULTE agent Troy. Everything was explained in detail. All my questions were answered no problems at all for me highly recommend Pulte.

I would never recommend Pulte as a builder to friends and family. Extremely poor communication, lack of transparency, lack of empathy working with home buyers. The sales and construction teams are also difficult to work with and never deliver anything to their promise. I recommend that other buyers consider other options and avoid Pulte Homes until they fix their issues.

Second home built with Pulte. Great experience and our house is amazing

The construction was professional and up to industry standards and delivered with in the promised time. Eric did excellent job in keeping us informed and regular updates and helping us resolving any issues or explaining the process. Overall work was very professional. I will rate 10/10 for the whole construction process and execution.

Our construction manager Tucker was the best! He kept us informed from start to finish . Zach our salesperson was extremely helpful through the process working diligently with OUR lender. I would rte both of them 10 out of 10. As for the Pulte mortgage people I would rate them minus zero.

The people that work for Pulte made for a great experience

Over all it was good

Knowledgeable, willingness to help, friendly, and loved his job

We love our new home but had some trouble during the construction process. Some of the information we were getting from our sales associate and construction manager turned out to be misleading. We had difficulty getting the construction manager to respond to us at all. His manager should have stepped in to assist if he was overloaded. The post closing support has been good from Julie. You expect a few minor issues here and there with any new construction and Julie has been very responsive.

Mike was extremely responsive with all request for any and all concerns before the closing date of our property. He continues to be a real asset to your organization.

Mike is outstanding!!! wonderful service....he really responds and handles the situation quick Sophia...very helpful and a wealth of helpful info Amanda and Rob were amazing also Also Judi at closing

List of things that we discussed still not taken care of. HOA people make everything sound like you are an inmate. Our salesperson left and the new person said he would do follow ups and never did. Our construction manager was not effective in follow up our his own pre inspection before our inspection with him.

Ryan and Meghan always responded quickly to any concerns I had. If something was wrong they would fix it immediately even if they didn't really have to. I have had a good experience with Pulte so far. I changed my mind a couple of times on what upgrades I wanted and they did their best to accommodate me.

We love our new home. Plan on spending a couple hundred thousand more than the base price. The lot is not included. And everything is an upgrade. Everything!! If I was younger, I would have taken the included kitchen and tore it out to remodel after purchase. I’m just not up to living through a major remodel at this point. I do feel it is mostly a quality build, especially ventilation and structure. Service after close has been prompt but they were unable to resolve a faulty low quality kitchen pull out. The convenience kitchen package was not worth it. The only other thing that looks lower quality is the baseboard and the lack of shoe molding. We were notified that our selected backsplash was discontinued and they wouldn’t allow us to go to the showroom to pick another one. They wanted us to pick it from their online link. We decided to get our own after the build. For the same price, we got a much higher quality beautiful backsplash on our own. Overall, we are very happy with our new home. It was mostly a good experience. 90% positive. We have not had any major problems after 7 weeks living here. ... More

The whole process was a nightmare. The house was build by a couple of guys that didn’t know how to do anything it was insane. Please don’t make this mistake look somewhere else. All the houses have problems.