Pulte Homes Reviews

No responsiveness on the service request line, always asks to leave on voicemail. No follow up. Customer care manager pushes back on everything with no real concern to the home owner. Major water line leak in first 10 days of ownership. Electrical issues. Very late follow up on closing items closing. Overall very bad experience owning a pulte home.

Still have a list of things that have not been taken care of that we’re supposed to be done by closing.

Tabitha is a great resource to get things taken care of off the punch list

Mike, our contractor's representative, was EXCELLENT to work with. He immediately took care of the few issues that we brought to his attention. We greatly appreciated his professional attitude and attention toward us as Pulte Homes customers.

A lot bump on the road thru this process but We feel great about moving into new property. Unfortunately we been experiencing a lot issues that were not address before we closed on the property in side and out side of the property now we are dealing with warranty delayed with a lot issues that were not address before we move in. Unfortunately I can only provide good feedback to pulte mortgage team they were excellent, help us thru this process. Not good thing to said about construction manager/management team and the sale team worst, I will definitely used a realtor for our next project. I decide to move forward with pulte as my parents build a house back in 2000 unfortunately this experience was not the same experienced as I remember 23 years ago, I thought picking Pulte and knowing, they being in business for 23 years or more building quality homes and credibility with higher standards but I was wrong. Building material are not the best quality unfortunately we are seeing that now for example floor tiles are cracking, we being on the property for less than a month, shower doors already out places out not properly install, we hope this will be resolve to avoid replacement on near future. I will do more diligence and investigate different builder options on our next house project which it’s very soon. We went directly to Pulte base on previous purchase experiences. ... More

Sherri and Dave are great people. They were very helpful. And answer all my questions. And took care of anything’. I needed right away.

The only bright spot was Tim the construction manager. He was fantastic to work with and a real professional. The subs used in our development were the worst I have seen. (This is our 3rd build - plus one rebuild after hurricanes. Paint on the floors, walls not level and/or straight, paver contractor was horrible, electrical problems throughout the house and more. I would never build with them again, nor would I recommend Pulte or their sister companies to anyone.

Final product was not in good shape. Entire countertop has to be replaced due to chips and wrong cutouts around cabinets. New HVAC installed in the wrong place, TWICE. One HVAC sounds like it is blowing up when it starts and stops. Upgraded ceiling fan in family room installed 15 feet in the air with pull chains. Seriously? Pulte mortgage continued to hound us for documents when we hadn't even sold both our homes. Work order placed for 10 various items on Oct 3rd. Have reached out countless times with no response. It's now Oct 26th. Wouldn't pick this company again or refer it to others. ... More

From the first moment we visited the project Troy and the whole team were super helpful and great resources along our journey. Home buying with Pulte was a blessing everything run smoothly and all was transparent since day one. This is our first home and I'm grateful for all the people along the way that help us (Troy, Darren, Dalton, Kathy, Brandy)

I am a senior who is alone and have decided I needed to be near family. my younger brother and his wife were very cordial to invite me down to fort myers to live near them. The stress of the situation was I am alone and did not have guidance on all this Technical stuff. My brother is my POA and Pulte would not allow him to sign for me at the closing. He lives here so it would have been convenient for everybody except apparently the title company. Thankfully Pulte had an employee who was very kind. Instead of insisting that I sit alone at a kitchen table signing documents online that I didn't understand she willingly fedex me the closing papers so I could read them and sign them with a pen. Imagine that. I'm grateful for Darlene. This was a stressful time for me and she turned it into something I could deal with. ... More

Pulte helped me the get the home finally... There were some un anticipated challenges, but pulte folks really helped me to get those issues resolved and make it clear route foe me.

I chose Pulte because I knew I was going to use some upgrade materials. Bottom line the contractors are fair to mid. I would not recommend a Pulte home over any other reliable builder.

Diane made me feel welcome and so comfortable as I never built a new home before. Her expertise and personal attention made the entire process exciting and comfortable. Dustin was also exceptional in keeping me informed of my building stages and what to expect and told me to come to my new build as often as I wanted. He quickly responded to my questions via email and was so thorough and pleasant on my few walk-throughs.

unfortunately we are into poor construction Manager ,Who doesn't know to validate the Quality ,Right now we are experience the issue with furnace construction manager call this is normal, we understood this is an issue with furnace blower and lot other issue kitchen cabinets ,sliding's quality all this issue it's been reported now month before and not addressed so far

Pulte has a very streamlined process for buying and building a new home. I believe my home is high quality and love my model. The team is very easy to work with and responsive to any issues.

Great process throughout our build.

What can I say? I was looking forward for a great experience but has been the worse. No what we expected. The materials, the paint, the finishes, Drain back up, AC not working after a month.

Questions were always answered in a timely manor. The construction team was always responsive.

Marci was amazing and answered everything in a timely fashion and Andres took over and helped us with everything on the house walk through!

Katie did a great job of getting the house finished before we expected. That was great because we were in temporary housing. After closing, Brandy has gotten all of our issues handled quickly and easily. We have confidence in Pulte and the people who have helped us get in our new home.

The home buying/sales part was ok. Just like a normal buying house process would be. Long story short… the house designs are beautiful and spacious.. I just would think at the price I paid I would expect better than my final product. Inside doors were horribly painted. The plywood boards underneath the floor planks make knocking/clunk noises as you walk around the house. The drywall in almost every room has been sanded down bad. I cant say I can find a smooth wall in any room. Some kitchen cabinets dont sit flush. Caulking/paint is smeared around the back splash area in the kitchen. The kitchen cabinet’s crown molding has a complete hair line crack going thru the middle. Carpeting in some areas has not been installed close to the walls. I can see the plywood. There are a lot of nails near the wall where the carpet ends. Some drywalls were installed crooked. Uneven walls. Water leaks in 2 areas in the foundation noticed on the same day of moving in. The bottom base of 2 door frames are loose. If you place your foot on there with full weight the base will come up. The list goes on and on. I am not knit picking these are all legit complaints. I have already scheduled an appoint to have someone come out and addreess these issues.. ... More

Jesse is very pleasant to deal with and super responsive. He follows through and addresses issues promptly. We really like working with him.

Our builder, Chris, is exceptionally communicative, processional, and knowledgeable. As this is our first CO home and we are unfamiliar with construction methods here, Chris was patient, thorough and addressed all questions and concerns with a smile. He truly wants us to be happy (we are!) with the home that he took pride in building for us. Pulte is a first-rate operation as it pertains to customer involvement and build-quality.

Our construction manager Daniel was outstanding keeping us informed every step of the way. Our house was completed on time, and we are very satisfied with the results. I would highly recommend.

Great service Trameka was excellent