Pulte Homes Reviews

Good attention from they seller

Pulte will build you a better and more efficient home than most home builders. However, I am upset with Pulte’s quality control. There have been numerous imperfections with my build that required or require rework. It’s even worse when you feel like a pest when you have to contact the build manager to address the issues and they end up getting mad/annoyed like it’s my fault for catching the imperfections that they failed to fix. It takes less time to do the right thing first than it does to explain or fix the problem later on. It seems that speed is prioritized over accuracy these days when it comes to home building with Pulte. ... More

Our initial building meetings went fairly well. We did run into a few hiccups along the building process. The completion of the build was within the promised timeline. The construction manager was helpful our initial sales person made a few mistakes, causing our realtor to have to do a lot of back work for us. Once in the home, the overall craftsmanship is OK there are some things that were skimped and some things that were done very well. This is our first new build, and we’ve been in the home for a month, we will need more time to complete a more in-depth review.

The house is really good and no issues with the quality

There were many great floor plans to choose from in the community. The only thing I would change is the ability to adjust where the home sits on the lot for big lots.

The process was quit smooth Stephanie, Dustin and warranty Sarah have been transparent and very helpful in this long process. Thank you for bailing my son out when he did not have a fridge for his milk plus addressing the issues in a timely fashion when they came along

Overall, the process went relatively smoothly, but the closing did feel somewhat rushed. If given the opportunity, I'd aim to address concerns and identify any issues before the house closing, rather than relying solely on emails and support tickets. While I appreciate the ability to comprehend the issues, it seems that the actual resolution can be a bit challenging. The Pulte team has been quite cooperative in answering various questions, although there have been some difficulties in getting certain things fixed. Having purchased a new home, one should naturally feel happy, yet there's a sense of something missing if I'm not vigilant about a few matters and occasionally forget to follow up. It would be beneficial to see more proactive ownership of the issues I've identified, reducing the need for repeated contacts with the service department. ... More

Edward, the construction manager, went over and above trying to make things right. He made sure that repairs were done up to high quality. There have been issues with several items that needed attention. The biggest of which is the quality and workmanship of the blinds that were installed in the house. Edward has tried at every level to help work through this issue and hopefully by November 8, when the blind company returns, there will be a resolution.

When I found the Pulte community of new townhouses in Sudbury Ma, I was so happy! We purchased on of the Ashton design, and we are so happy. Quality workmanship and the crew we delt with are super nice and very helpful. Value was also great for what we got. We would buy a Pulte home in a heartbeat in the future. Thank you for making our dream come true :)

can only speak from the off the shelf lens. Some painting touch ups missed. Some cabinets, appliances not ready. Team forgot to punch out my water drain - so water in the house first week here. Team is slowly correcting. In my experience, things were missed. I really wanted turn key and easy for new build - we were close, but not all the way there.. This was also the slowest closing of my life (2 hours - because the names were wrong on most of the paperwork) and pulte has already sold the mortgage (totally normal but someone from pulte made a 10 minute conversation on how that wouldn't happen for 90 days; it happened in weeks). ... More

Things that are terrible in our home: the paint, frame, drywall seams, missing range and dishwasher components, damaged microwave, unfinished paint, sketchy fixes to issues (they will hide or try to hide problems before they fix them properly, you have to make them), missing studs behind drywall seams and a host of other issues. Their homes are not measured and framed on site, all walls and joists are assembled off site soemwhere and shipped on a truck so that's one of the reasons why the drywalls seams are so bad. The craftsmanship is a joke and we get to live there, thanks Pulte.

Angel was exemplary. He kept us updated on everything including pictures every few months. He was truly a professional and we could not have been more pleased with him! We are very happy with our new home. We would highly recommend him for anyone building a home!

Dee, Jessica, and Travis were great to work with. Everyone we interacted with were very helpful and knowledgeable.

When I viewed the home at the open house there was a 4ft puddle in the basement. I was told that it is was residual water from the basement floor being cleaned. Fast forward 30+ days after closing and $599,990 later, I have a 4ft x 3ft puddle in the basement in the exact same location. Shame on me for trusting their word. Will they fix it? Even if they do, that’s a lot of money to spend on being hoodwinked.

I am very dissapointed in the home. There are visible defects in many areas and I don't have confidence in the construction. I don't plan to move in. I felt rushed and misled in the process and when I tried to cancel the purchase they made it clear they'd keep my deposit. Issues haven't been resolved. Very, very disappointing.

Not applicable in this case.

PULTE, home buying experience was made easy by the professionalism and friendliness of the PULTE agent Troy. Everything was explained in detail. All my questions were answered no problems at all for me highly recommend Pulte.

I would never recommend Pulte as a builder to friends and family. Extremely poor communication, lack of transparency, lack of empathy working with home buyers. The sales and construction teams are also difficult to work with and never deliver anything to their promise. I recommend that other buyers consider other options and avoid Pulte Homes until they fix their issues.

Second home built with Pulte. Great experience and our house is amazing

The construction was professional and up to industry standards and delivered with in the promised time. Eric did excellent job in keeping us informed and regular updates and helping us resolving any issues or explaining the process. Overall work was very professional. I will rate 10/10 for the whole construction process and execution.

Our construction manager Tucker was the best! He kept us informed from start to finish . Zach our salesperson was extremely helpful through the process working diligently with OUR lender. I would rte both of them 10 out of 10. As for the Pulte mortgage people I would rate them minus zero.

The people that work for Pulte made for a great experience

Over all it was good

Knowledgeable, willingness to help, friendly, and loved his job

We love our new home but had some trouble during the construction process. Some of the information we were getting from our sales associate and construction manager turned out to be misleading. We had difficulty getting the construction manager to respond to us at all. His manager should have stepped in to assist if he was overloaded. The post closing support has been good from Julie. You expect a few minor issues here and there with any new construction and Julie has been very responsive.