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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15680 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great experience from start to closing
- Luciano d.
- Verified HomeBuyer
- August 30, 2023
- Avon Lake, OH
We had been looking for older homes for a while but after seeing the Townhomes at Legacy Isle it became clear that it was the better choice. And all of Pulte companies made the process so easy that it didn’t feel like the regular home buying process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Disappointed in the Details and Quality
- Anonymous
- Verified HomeBuyer
- August 30, 2023
- NEW BRAUNFELS, TX
We had a great experience with our sales agent and love our lot and floor plan but have been disappointed in the finish and trim of the home. Several of our level 5 cabinets have been cracked, paint chipped, gouged, exposed nail ends under office counter, trim work and paint is sloppy, very expensive hardwood floors are cracking and peeling. Warranty work has been very responsive and we hope to rectify the issues. We would not recommend choosing hardwood floors with Pulte, they were very expensive and despite controlling the humidity, only sweeping and damp cloth on any marks, we continue ...
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 4
Horrible painter vendor
- Doretha S.
- Verified HomeBuyer
- August 30, 2023
- Dumfries, VA
Pulte’s painter vendor did a horrible job. It’s obvious that the painter vendor only used 1 coat of paint on the walls, doors, and trim. At this price point, Pulte needs to provide more oversight of its painter vendor.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Excellent..smooth process and nice home
- Manish S.
- Verified HomeBuyer
- August 30, 2023
- Raleigh, NC
Excellent..smooth process and nice home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Jerry
- Gerald P.
- Verified HomeBuyer
- August 30, 2023
- Palm Desert, CA
Very friendly and positive experience. Addressed issues as they arose. I am very satisfied
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Robert G
- Robert G.
- Verified HomeBuyer
- August 30, 2023
- Richmond Hill, GA
I would recommend any Pulte project that our assigned Manager is on.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
HOA BULK Service
- Geetanjali R.
- Verified HomeBuyer
- August 30, 2023
- Durham, NC
It is almost 2 months but Pulte is still not able to have internet setup at my place since it is a part of HOA bulk service. Even i am paying HOA and it is still not setup yet.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Support and Quality of the Product
- Anonymous
- Verified HomeBuyer
- August 30, 2023
- Las Vegas, NV
The support from the sale agent through the closing process was very good. The overall quality of the home is good but some items and workmanship are average at best.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 5
House purchased overall experience
- Anonymous
- Verified HomeBuyer
- August 30, 2023
- GLENDALE, AZ
We have issues with our counter top which un even , no resolution made after the report , we ended up getting new back slash. The price for the materials used for the house itself is over rated
Pulte Homes responded:
We are sorry to hear that you are having an issue with your countertop. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AF
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Osama
- Osama A.
- Verified HomeBuyer
- August 30, 2023
- Orlando, FL
From my experience with this company First, the materials are cheap and of poor quality Secondly, there are major problems inside and outside the house at all levels Please contact me to clarify the matter
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. Thank you. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Fantastic results with our Pulte team
- Edward M.
- Verified HomeBuyer
- August 30, 2023
- ALVA, FL
We were kept updated thru each phase of the process. Our sales rep Lance and construction mgr Jarad we’re great thru the process. Anyone looking for trustworthy people to help you thru the process should use Pulte.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Exprrience
- Judith H.
- Verified HomeBuyer
- August 30, 2023
- Powell, OH
Marrisa (sales) was wonderful and always very helpful! Larry(superintendent) was amazing!! He made the whole experience trustworthy. He always solved problems in a timely manner and helped us feel very good about our purchase. Pulte is lucky to have both of these professionals!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
great
- Darya M.
- Verified HomeBuyer
- August 30, 2023
- Horsham, PA
Everyone was super helpful and accomodating
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
An absolute pleasure and great experience seamless from start to finish
- Glenn R.
- Verified HomeBuyer
- August 30, 2023
- Fort Lauderdale, FL
From a real estate agent from Pulti to design center to project manager can’t say enough good things about them always on top of it. It was an awesome experience for me and my wife.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Homes are great
- Peggy C.
- Verified HomeBuyer
- August 30, 2023
- Kissimmee, FL
U guys are taking too long to respond to outstanding issues. Issues needs to be fixed in a given time frame. Grateful if this matter can be looked into urgently. Some issues were taken care off but the main ones remain
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Pulte Above Average
- Edward D.
- Verified HomeBuyer
- August 30, 2023
- Laveen, AZ
There are many aspects about the purchase of our new Pulte home that are above and beyond the norm. During the sales process and closing they work to make it a good experience, well above the norm. They work to provide a good product in the home they deliver to you that is above average. Average is not outstanding, so above average is better yet still not outstanding, Perhaps outstanding should not be an expected from a production builder. One has to wonder if the cost of the home was $2,000 more could Outstanding be possible?
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Great from initial meeting to closing
- Harry D.
- Verified HomeBuyer
- August 30, 2023
- Punta Gorda, FL
We had a great experience purchasing and moving into our new home. From our initial contact with the sales rep Mark, through closing with Steve and Dan, our construction sups, great experience. Mark kept us up to date on the progress and actions needed throughout the initial stages to completion. This is where Steve and Dan stepped in to walk us through the home and make any corrective action necessary. Even after the closing, the final punch list items are quickly being resolved to our satisfaction. Great job Pulte Team!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Would give negative stars if there is an option
- Bala M.
- Verified HomeBuyer
- August 30, 2023
- Riverview, FL
Worst service .you pushed me to close my home promising that all issues I pointed out during pre closing orientation will be addressed immediately.now it’s more than a month I closed my home but no one took care of the issues .plumbing,pests,cabinets doesn’t close ,lot of ants and musquitoes due to improper sealing ,commode paint peels off.poor quality materials used and construction quality is below average,carpet padding is not proper and nails hurt me whenever I walk on them .it’s a nightmare with pulte
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Love my new home!
- Heiwote T.
- Verified HomeBuyer
- August 30, 2023
- Decatur, GA
Tracy and Austin are the best!!! I love the selections I was provided to choose from. I plan to stay in my home for a long time! Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good
- Juan D.
- Verified HomeBuyer
- August 30, 2023
- San Antonio, TX
Overall it was a smooth process ftom approval to closing however the house seem rushed and had a few things missed that required another take after move in.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
WOW, what a difference a builder makes!!!
- Pamela J.
- Verified HomeBuyer
- August 30, 2023
- NEW BRAUNFELS, TX
Having recently purchased two new home builds that were not Pulte, I was amazed at the stark differences between Pulte and the others. Our Pulte home quality and responsiveness to any question or detail was responded to immediately. Our job supervisor was anxious to make sure we understood the process and was always available. Our salesperson was also great!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Expected better from Pulte
- Ekaterina M.
- Verified HomeBuyer
- August 30, 2023
- Estero, FL
Very disappointed with the quality of workmanship! Damaged floor tiles, kitchen cabinets and countertop, appliances did not work, fridge needs to be replaced. Paint is on the floor, carpet and windows .Several windows need to be replaced.
Pulte Homes responded:
We are disappointed to hear that you are unsatisfied with the quality of your home and we'd like to try to make things right. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Tyler our Gen. Contractor
- Anna J.
- Verified HomeBuyer
- August 30, 2023
- Algonquin, IL
He was very knowledgeable regarding the whole process. He walked us through every step. Would recommend Pulte to anyone looking to buy a new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The initial experience with Javier was great. The after close has not gone well
- Michael S.
- Verified HomeBuyer
- August 30, 2023
- ALVA, FL
The initial purchase and the home quality was great. We did and still do have some exterior items that are taking far to long to resolve.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Perfection!
- Charles S.
- Verified HomeBuyer
- August 30, 2023
- Columbia Station, OH
What a smooth transition for us. Estimated completion date was spot on. Workers were polite. Dustin is totally awesome. Diane so friendly and always got back to us within minutes. Dawn and Caitlin awesome as well. I would highly recommend Pulte to anyone. I love our new home.
Total Score 5
Quality 1
Trustworthiness 3
Responsiveness 5
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