Pulte Homes Reviews

The salesperson, Zorinel was very pleasant and patient from the start. She did a virtual tour of the property even though the actual model was not actually available. She answered questions promptly and fully as much as she could. Even when she was transferred to another location, she made herself available to answer questions and concerns. Overall, a good experience.

Overall, a great experience building a new home. I have heard horror stories about building a new build home but, we did not experience any problems. It was much quicker, from Dig date to move in date, than anticipated, only took 5 months. We love our beautiful home!

Have a home inspector take a look and forward recommendations to the building superintendent. Compliments to Travis who has complied with all needed repairs. Substandard kitchen cabinets for homes in the $500K price range.

We are so disappointed with our Pulte experience. We have had to submit multiple warranty work orders for items such as the guest bathroom exhaust fan vent was not connected to the outside of the attic; the closet doors were hung crooked; paint splatter spots on the tile floor, on countertops, and on the trim; chipped and lipped tiles, and missing grout - still not resolved; the island countertop has a scratch across the entire surface - still not resolved; the fiber optic cable for internet is not properly connected to the house - the cable currently runs across my lawn and my neighbor's lawn; multiple stained and chipped pavers by the front door, in the driveway, and in the lanai - still not resolved; no hot or cold water at the water pipes at the pre-plumbed outdoor kitchen (they suspect the pipes are crushed under the foundation - still not resolved. Just today, two of the scheduled vendors to address the paver issues never showed up. ... More

We were very pleased with our overall experience with Pulte and with the knowledge level of their staff!

You guys don't do anything and never keep your word

Alex is a decent builder he could do better but he was always saying we cannot get the perfect house. If we are finding mistakes then you should resolve it and you cannot say you will not have a perfect house every time. Management is very bad they are supporting the managers even when it is their mistake. Jenny looked like she is a good person when we were buying the house immediately after buying she showed us a different color. She is saying if we do not like we can leave the earnest money and leave. It is not 1$ to leave you cannot be so rude to people buying your bad houses. Paint job is bad they applied paint on the chandeliers too. Plan of the house is also bad. Paying 730 k for this house and you cannot deliver a perfect house and also have paint issues. My money is just wasted. Worst things of all is the backyard our inspection person told that this is a crappy backyard work. They were a big drop on our backyard and it is looking very bad. I have to spend another 20k to fix it. ... More

I feel like many of the delays I was not kept honestly aware of. The project manager sent a funny joke that i did not need. I just wanted honesty as to the progress of the home. It was a fast move in sale so they said and it took from November to July to complete.

1. When you use Puhlte mortgage company, they change rates on different items to keep your money. It doesn’t do any good to buy down your rate because your payment stays the same with the increase of charges they add. 2. Very hard to get them to fix any new house issues, in a timely manner. The construction manager and maintenance crew will tell you whatever you want to hear to get you off their backs and it won’t be true. Still waiting to have issues taken care of from the day I moved in. 3. The maintenance rarely shows up on the date/time that was given to you. They waste your time taken off from work. ... More

Everything went great lead builder was awesome

Although we like the unit, dealing with Pulte has been very frustrating. From sales, to closing, to builder manager, to "customer care", there is a overall lack of communication and transparency. Finishing of our unit is messy and careless. Many items on our punch list have not been fixed, and our customer care people have not responded to our email requesting a meeting. Even a simple acknowledgement of our email would have been appreciated. Taking the experience as a whole, knowing what we know now, I doubt we would have bought from Pulte.

Good high quality materials used in our home. Very excellent customer aervice by all of the pulte employees from loan/mortgage team members to maintenance. Had a very good experience overall. Highly recommended to go with pulte homes!

Great sales experience , easy financing , great layouts and materials . Only issues happened once I moved in, glitches with appliances , electrical issues took way too long to be fixed . Otherwise super happy w my new home !

Cindy our sales agent was great. Very hands on with any questions & concerns. Explained the process from beginning 2 end. Any questions or concerns were addressed promptly. Jack was Construction Manager. Was great also. Kept us informed Weekly on progress of house. Any questions or concerns were promptly answered also. Thank u both 4 helping us with our home. We luv it.

The warranty department is naturally trying to get out of doing work that the trades should have handled. We have AC pipes installed too close to the foundation and it makes incredibly loud noise when the freyon cycles. It was raised during our final walk through but it couldn't be resolved at that time. I was left with the impression it could be resolved via a ticket and i am now fighting the good foght to get it foxed while my daughter is struggling to sleep in her room - shebnow sleeps with noise canceling in her ears. I did speak woth a pulte AC tech and he agreed it was too loud andtl they are actively fixing two other homes with the same issue. To make matter mildy worse we may be liable for a tree that was clearly struggling at the time of move in. I would love to give 4-5 stars across the board and want to recommend some of our friends to move here too, bit can't do so without the AC issue resolved. So, close to a ln incredible build ... More

No is held accountable for there work from drywall to tile and plumbing I will not buy another Pulte house.

Craig, Stewart and Dillon were all very helpful and professional! They were very knowledgeable and always responded to my questions!

Overall great experience from finding our new home to signing the final papers. Well done!

Closed on house on time which I appreciate but there are a few key construction issues that were missing before and after closing that I wished they were addressed without me needing to find them and ask for them to be addressed and wait for response and follow up on fix

My husband and I purchased an investment property with Pulte Homes. The entire process was a great experience. The process was very informative. we were completely informed throughout the entire process. The entire process took about a year however, it was well worth it. The home is very spacious with lots of bedrooms and baths. Ryan communicated regularly and was.so patience with me. The home is beautiful, we are so happy we purchased with Pulte. satisfied customer!

Buying a new home has many expectations based upon what one pays and the quality of that purchase. We were shocked with a new home with no finish out on the garage, no gutters in a heavy rain area, no fans or light fixtures, no finish out on the laundry room and a new home with wire racks in all closets (very cheesy at best.) All of this will cost us $12K or more, . While we fully understand what you may call a "spec home" yet you seem to take advantage of what you provide to a new home owner.

Communication was horrible the entire time! I finally moved in and have submitted around 12 service tickets I’m on week number 3 and non of them have been addressed. My next step might be legal representation!

We have had a good experience so far with all of concerns being handled.

The construction process went well. The managers of the job communicate effectively and do a great job of keeping us apprised of what is happening. Things happened as they described. That said, the final product leaves a lot to be desired. The trim carpenters and painters are not very good. Some trim pieces they used were obviously damaged. The final painting of the home needs a ton of rework.

We signed our contract to build a Pulte home in February 15. On July 27 we closed. During that time we received contact communication and updates from our building manager. Any time we had a question we could text or call him and he'd reply within minutes. On way least two occasions he moved his schedule around to meet us for tours with our of town family. The ease and painlessness of the process beats bidding wars and unending house tours any day. Knowing what I do now, I'd make the same decision to work with Pulte.