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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 12962 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Transparency
- Susanta P.
- Verified HomeBuyer
- March 16, 2022
- Naperville, IL
It was very good experience throughout the home buying process. As a first time homebuyer, I was little nervous about it, but it was very smooth process
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Great communication from Sales thru Delivery
- Joseph S.
- Verified HomeBuyer
- March 16, 2022
- Apollo Beach, FL
Overall I'm gonna say it was very positive and that I like the experience and the home. HOWEVER, architecturally I am very upset with where they placed the water tank and the fact that it takes over 5 minutes to get hot water through the tap in the bedroom and in the kitchen. I think that is unacceptable. They say a "tankless" is an upgrade but I disagree - I hate it. I am thinking about hiring a plumber to put in a regular water heater in my master closet so I can have hot water as soon as I turn on the faucet. I am very livid about this.
Total Score 5
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
Dealing with everyone was really good involved was really good.
- Alan K.
- Verified HomeBuyer
- March 16, 2022
- Bolingbrook, IL
Overall quality was good. Seemed to be in a hurry to get the closing done by the end of the month. Some sloppy work especially the painting and cleaning before occupancy.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Pulte Homes - Great experience.
- Darshan D.
- Verified HomeBuyer
- March 16, 2022
- Katy, TX
Great experience. Especially Sales person Alex was so supportive and responsive.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Good Construction
- Saddruddin L.
- Verified HomeBuyer
- March 16, 2022
- Princeton, TX
Builder Rafael was great and very responsive. He heed to our every complain or issue during construction process
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Pulte Homes - Our Overall experience is good!
- Santosh G.
- Verified HomeBuyer
- March 16, 2022
- Algonquin, IL
Our Overall experience is good!!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
The Pulte team being proactive and on top of any and all issues. Great to work with them.
- Debra L.
- Verified HomeBuyer
- March 16, 2022
- Dripping Springs, TX
The Pulte team made my buying experience a great one. Very organized and I feel they listened to my needs and wants. Love my home.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Response to work orders after closing
- Ryan H.
- Verified HomeBuyer
- March 16, 2022
- Nolensville, TN
Very easy process to submit tickets for issues after closing and response time is quick
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Quality workmanship
- Barry C.
- Verified HomeBuyer
- March 16, 2022
- Naples, FL
The whole experience from selecting our home to the finished product was excellent. Follow up however on defects has been challenging.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
Pulte builds a great house
- Anonymous
- Verified HomeBuyer
- March 15, 2022
- Apopka, FL
Building a new home is always tough. That said, for the vast majority of the build with Pulte was great. And so far, the warranty work has been handled quickly and very professionally.
Total Score 5
Quality 5
Trustworthiness 4
Value 5
Responsiveness 4
The whole process was great
- Andres M.
- Verified HomeBuyer
- March 13, 2022
- Princeton, TX
The whole process was great!
Total Score 5
Quality 5
Trustworthiness 4
Value 5
Responsiveness 4
Amazing Level of Customer Service
- Connie S.
- Verified HomeBuyer
- March 12, 2022
- Summerville, SC
The level of customer service we received from the on-site sales agent was exceptional. From the very beginning, through to completion of our home building process, she communicated with us on a regular basis. She responded quickly to all of our questions honestly and professionally, which was so very much appreciated since we were moving from another state and unfamiliar with some local practices. It was a genuine pleasure to work with someone who was so positive, knowledgeable and efficient.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Pulte Homes - The people we dealt with through the whole process were very
- Judith B.
- Verified HomeBuyer
- March 11, 2022
- Bolingbrook, IL
The people we dealt with through the whole process were very knowledgeable and responsive to all our questions.
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Pulte Homes - It's great Experience initial purchase to final move-in.
- Velayutham K.
- Verified HomeBuyer
- March 11, 2022
- Plainfield, IL
It's great Experience initial purchase to final move-in.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
great quality.
- Anil S.
- Verified HomeBuyer
- March 10, 2022
- Delaware, OH
Great work. Quality home. Little delay due to supply chain issue,
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
There was great communication through out the building process.
- Sylvia S.
- Verified HomeBuyer
- March 09, 2022
- Huntersville, NC
The Pulte process provided weekly communication through out the building process. Everyone was very responsive.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Quality of workmanship and quick responsiveness to issues
- Hernani T.
- Verified HomeBuyer
- March 09, 2022
- Las Vegas, NV
We had an awesome experience (Builders team)from the initial purchase of the home from the help/ extended by the sales rep(JC) who helped us thru the process. To the customer care manager(BP)who was very responsive and accommodating in resolving issues with the new home much to our grateful satisfaction. Thank you.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
I greatly appreciate all that your team has done and look forward to continuing our business together
- Venkata J.
- Verified HomeBuyer
- March 09, 2022
- Matthews, NC
We just wanted to say thank you to everyone at Pulte Homes who helped us create our dream home! It was an awesome and wonderful experience and we would highly recommend Pulte Homes. We absolutely love our new home and have received many compliments on it! It was built with the highest quality and turned out even more beautiful than we ever imagined. Thank all of you for your hospitality.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Pulte Homes - Nowadays, purchasing a new house with all the craziness going
- Craig H.
- Verified HomeBuyer
- March 09, 2022
- Justin, TX
Nowadays, purchasing a new house with all the craziness going on in the world is a major challenge. Only the experienced builders are figuring out! Pulte is definitely one of those builders. Customer service, open communication, honest feedback and immediate follow through are the reasons that Pulte made our purchasing of our new home such a nice experience.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Daniel during the walk through and closing was great. Explained everything and very professional.
- James H.
- Verified HomeBuyer
- March 09, 2022
- Palm Desert, CA
Good quality and professional staff.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Pulte Homes - I like the response when we have a issue Denver is good
- Thomas J.
- Verified HomeBuyer
- March 09, 2022
- Twinsburg, OH
I like the response when we have a issue Denver is good
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
Quality of building
- Roxann H.
- Verified HomeBuyer
- February 24, 2022
- North Reading, MA
Nation wide. Good reputation.
Pulte Homes responded:
Thank you for taking the time out to write us an review. We are ecstatic to hear that you love your new home and wish you all the best.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 2
Pulte Homes - The home is very nice.
- Anonymous
- Verified HomeBuyer
- February 19, 2022
- Laurel, MD
The home is very nice. Just wish the team was more responsive to my emails and concerns during the construction of the home.
Pulte Homes responded:
Thank you for taking the time out to write us an review. We appreciate your feedback and make sure we are sharing this information with our local leadership team to ensure we are communicating and improving our customer experience.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Pulte Homes - Some standard items not that much great, I suggest go for upgrades
- Anonymous
- Verified HomeBuyer
- February 16, 2022
- GLENDALE, AZ
Some standard items not that much great, I suggest go for upgrades
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great floor plan.
- Dennis S.
- Verified HomeBuyer
- February 13, 2022
- Lake Stevens, WA
Working with the sales and manager was always a good experience. Overall a great experience but Covid and weather delay contributed to a loong build time. Drainage of the lot is an issue and hopefully our crawl space will not be a problem, We still have some issues to be worked out.
Pulte Homes responded:
We are happy to hear our team provided you with a good experience overall. We encourage you to reach out to our customer care team if any issues arise we can try to make right. Please don't hesitate to email us at customersupport@pultegroup.com.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
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