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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15680 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15680 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Everyone

  • Nicholos S.
  • Verified HomeBuyer
  • March 12, 2023
  • Davenport, FL

I'd take it back if possible.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

Upgrades very overpriced, i would rather they put alarm systems than pipes between the walls for pest control that only a professional knows how to use.

  • Anonymous
  • Verified HomeBuyer
  • March 12, 2023
  • FORT MYERS, FL

they had me wait to purchase the house for 2 weeks so they could raise the price and i paid an extra 15,000. The club still is not quite done, pickle ball is ready but it is hot and the beaches are not safe and we have no pool yet.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Not up to the mark as advertised

  • Hari G.
  • Verified HomeBuyer
  • March 12, 2023
  • GLENDALE, AZ

First of all, thank you so much for Salesperson Josh, he is really helpful and make you understand end to end process. Because of him I want to give 5 stars but after I move in couple of issues noticed. Especially electricity, it continuously trips power, and I was stayed 10 days without electricity in Master bedroom. Still issue exist but no one cares after reported issue.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

No response after closing

  • Kushal G.
  • Verified HomeBuyer
  • March 11, 2023
  • Acworth, GA

My name is Kushal. Response for issues is terrible. My cabinets are coming off by itself. Sent email and called them no response. Cabinets are not included in warranty. People who worked on my cabinets did a very bad job, there are lot off issues with my cabinets.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Great work at closing, Realtor Carlos great as was Dylan on site in the build up to closing

  • Mark A.
  • Verified HomeBuyer
  • March 11, 2023
  • Clermont, FL

Great experience purchasing and build up to closing, issues after closing and response to issues not good at all

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 1

We love our home but are disappointed with the customer care team

  • Erick F.
  • Verified HomeBuyer
  • March 11, 2023
  • Riverview, FL

My initial experience with my sales person and construction manager were exceptional. But after I closed on my home, my experience has not been what I’ve come to expect from pulte. The customer care department does not follow-up on my service request. The exterior of my home still has not been completed. It is now March and I closed mid January. I paid for exterior wiring on my home that has not been completed. The weather stripping on multiple doors has not been been repaired either. This has truly been an unfortunate experience and I’m really disappointed with the entire process. Pulte has ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 1

Owner

  • Nathan O.
  • Verified HomeBuyer
  • March 11, 2023
  • Davenport, FL

I had a good experience, I am very happy with my new property.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

We would build with Pulte again!

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2023
  • Naples, FL

Our experience with Pulte was great overall. They were very quick to answer questions and kept us updated throughout the entire process. We kept looking for red flag along the way, but never found any. The workmanship was good. There's a few things here and there that need to be addressed, but overall, everything came out good. We would definitely build with them again.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Poor experience

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2023
  • Estero, FL

Communication very poor. Drywall finish workmanship very poor.

Pulte Homes responded:
Hi James, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Wonderfully built home

  • Marc C.
  • Verified HomeBuyer
  • March 11, 2023
  • Jacksonville, FL

I would recommend pulte to any family member or friend.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Landings

  • Piotr K.
  • Verified HomeBuyer
  • March 11, 2023
  • Bluffton, SC

Great community, hard working people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceptional!!!

  • Shelly L.
  • Verified HomeBuyer
  • March 11, 2023
  • Bradenton, FL

Pulte delivered!! Jesse was awesome. Andrew was a godsend. We were overwhelmed moving from another state and both of these Pulte employees made sure we were informed; eased our anxiety and built trust in the process. Our home is exactly what we expected. Our design elements work so well together (thanks Shane) and the quality is top notch. Andrew in sales answered EVERY question I had even if it wasn’t his “domain”. Jesse tended to every detail. We made friends in this process and we highly recommend Pulte Builders to anyone looking to customize their home building dreams!! Thank you Pulte!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor quality and responsiveness

  • Balajee S.
  • Verified HomeBuyer
  • March 11, 2023
  • Delaware, OH

First, the sales representative is very rude in responding. Even after 40 days of closiystill there are lot of non weather related items pending.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Spec Home Purchase Process

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2023
  • Fishers, IN

Probably a less common experience as we purchased a spec home. Home was finished about 10 days before closing. Overall happy with the house/value. We had a few issues noted before closing that were fixed but it took over 6 weeks after moving in to have the issues resolved. Issues were with contractors showing, being late, or miscommunication. Two months in we are loving the house and haven’t had any new issues. Would recommend

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The construction process was awful; but the final product turned out beautifully.

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2023
  • Jacksonville, FL

The buying process was smooth with no issues. Construction management was awful when it came to the framing of the home; forcing a change in construction site management. However, once the those problems were corrected the final product is beautiful.

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 4

Great

  • Jose B.
  • Verified HomeBuyer
  • March 11, 2023
  • Charlotte, NC

Everything was great with the house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Review from our experience

  • Irelis P.
  • Verified HomeBuyer
  • March 10, 2023
  • Clermont, FL

It was a very stresfull expierience. Many issues. Elizabeth was our savior. She was great. Everything else was a nightmare.

Pulte Homes responded:
Hi Irelis, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Great!!

  • Tai T.
  • Verified HomeBuyer
  • March 10, 2023
  • Katy, TX

Pulte house is beautiful design and high quality.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mortgage frustrations all the way to closing.

  • Anonymous
  • Verified HomeBuyer
  • March 10, 2023
  • ALVA, FL

Don’t use Pulte mortgage company.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Overall it was positive experience

  • Tamara M.
  • Verified HomeBuyer
  • March 10, 2023
  • Lake Worth, FL

Professional and knowledgeable staff. Jesus, the construction manager was very thorough and accommodative. I am very pleased with my purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

very bad experience

  • Anonymous
  • Verified HomeBuyer
  • March 08, 2023
  • McKinney, TX

i went to level 4 cabinets because they mentioned they cabinets dont have seperation but handed me 3 cabinets with seperation and no one is responding to get the issue resolved..

Pulte Homes responded:
We are sorry to hear your experience with cabinet issues has left you feeling disappointed. We'd like to know more about the problem. Would you mind sending us an email at customersupport@pultegroup.com so we can look into this? ^TP

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Less than Happy

  • Bridget R.
  • Verified HomeBuyer
  • March 08, 2023
  • McDonough, GA

My home construction manager quit in the home stretch. The manager that picked up our home did a great job; however, things agreed to with previous manager that was IMPORTANT to us became null and void.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

Excellent

  • Lisa C.
  • Verified HomeBuyer
  • March 08, 2023
  • Summerville, SC

The home we purchased was a spec home. It included many upgrades and overall beautiful. There have been some minor issues and some workmanship issues. The response of the team dedicated to our issues has been exceptional. They seem genuinely concerned about us as homeowners and committed to repairing all issues, small and large, in an effort to completely satisfy us.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • March 08, 2023
  • Kissimmee, FL

They do not comply with the established times, they finished the house after 7 months after the established date and the finishes were very bad. We were very disappointed.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 2

Post move-in issues

  • Stephen H.
  • Verified HomeBuyer
  • March 07, 2023
  • Wylie, TX

First let me say that the home is beautiful, and I believe it is definitely worth the price we paid for it. For the most part everyone we have worked with has been very nice and knowledgeable. Unfortunately, the whole experience has been marred by post move-in issues with the house and poor responsiveness by our builder to address these issues like they claimed they would. It's nothing major. It's a bunch of small issues that have added up to be a huge headache. Drips of paint on the carpet, overspray on the banisters, holes next to a can light, crooked light switches, unpainted surfaces, ...

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

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