Pulte Homes Reviews

Since I moved I have home issues but Mr King came 1 time after that I summit my request nothing was done. Also dumpster truck company started to work at 5 am this is unacceptable because we have kids and dogs sleeping at this time. and others words super intendents only sleeping in the trucks all day. Contractors block streets and do what they want . my next review is going to google.

Peguei as chaves e observado vários reparos aos quais ainda não foram efetuados . Programados pra esta semana. Espero que cumpram todos reparos . Não moro na casa. Porém viajei do Brasil pra assinar o Closing dia 28 e até hoje os reparos ainda não concluídos Espero que ocorra de forma correta e fique tudo bem.

Communication was amazing every step of the way

Very happy with my new home and I know it’s not easy to pleasure everyone but in my case I’m very pleasure and want say thank you for the entire team for the hard work!!

We had a really great experience with Pulte from start to finish. The process was quick and smooth and our project manager Stephen was really great with communication and so pleasant to work with. There were a few minor things that needed to be fixed after we moved in and Pulte made sure to get them taken care of as quickly as possible. We are very happy with our new home and impressed with the entire process.

I moved in and had tons of issues with no response from the HOA or the mortgage office since the mortgage was sold before I moved in.

Pulte Mortgage loan consultants are arrogant people. For every question you ask, the response starts with you signed this document. They would deduct appraisal fees on a lot that didn't even get a permit, no clear communication about when money will be deducted and for what purpose, basically customer service is non-existent, and their attitude is like you're stuck with us. I believe the home's basic structure is solid for which I'm happy about. But the interior finishing is subpar. Missed critical plumbing lines, Loose doors (the home's main door was installed incorrectly and it took 3 rounds of escalations to Pulte associates to make them identify it as a problem, and it's not yet fixed, yes, that's right!!), loose faucets, there are unusual number of issues that I'm still following up with the builder. My last sales consultant was good, and my construction manager was very responsive. However, the warranty team is unresponsive and for everything there will be a blanket reply, this has been fixed during closing, why would a customer submit a repair request for a non-existing issue? I closed the house and then I have to vacate it after a week of closing and live elsewhere for 3 days because of drainage block caused by construction debris. There is no sort of accountability whatsoever from Pulte, I was sold a poorly completed home in December rush. The things I like about this home are the community's location, solid basic structure and decent pricing, but unfortunately making me vacate a newly closed home and Pulte associate's response to it changed by whole perception about this builder. ... More

I don't think I would ever go with Pulte Homes again in my life. The buying and building process was okay. I'm very very disappointed with the quality of workmanship and materials used in the home even with everything upgraded. I feel like I overpaid by a lot compared to the value I received in the home. Most of the items marked to get fixed during the final walkthrough were not fixed as they had only kept 2 day window between the final walkthrough and the closing. I have contacted the supervisor to get these fixed and still waiting to actually get them fixed. With upgrades, I did get to choose the stuff but it wasn't as much as I would have liked and also what their competitors such as Toll Brothers and Lennar are offering. I regret not going with the Toll Brothers who are way better and less expensive. I have a cousin who choose to go with Toll Brothers in Elgin and he was given so many options even with the standard options and the service he has been receiving is excellent. I feel like Pulte is only focused on building as many homes as they can and increasing the revenue number. Another thing I'm extremely disappointed with is that Pulte isn't flexible at all. You would have to work per their schedule and they will hardly make any changes you would want to make in the schedule even with early communication. I would advise new buyers to be very careful in buying a Pulte home. ... More

Terrible, construction was delayed and Pulte won’t confirm due date to protect themselves. Still no repair on the defects that was pointed out during the walk through inspection. Overall, the delay that Pulte caused has caused my interest rate to go up.

Not repair pending I wait and nothing pass

Pulte builds houses very quickly and brings in multiple contractors. Project management is a huge aspect of these constructions. When pointing out issues with various issues repeated requests needed to be made. Appears that the Pulte project team needs added support to address the home owners needs.

We appreciated the communication from the sales office and field manager throughout the buy/build process. We were never surprised with any issue and all of our comments/concerns were attended to quickly.

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All of the people were very eager to make things smooth for me and provided friendly, high-service experience. But there was always a limit to what they could do. If I wanted something outside of their scope, there was no price that simple additions could be added. My prior Pulte home had so many upgrade options that I was surprised that there were such hard limits for a simple upgrade.

Still having issues needing follow up. However, overall experiences where fair. Exp. Rusty on refrigerator door, two different vanity doors, window screen not sized properly, etc.

should have finished the garage.

I am overall very satisfied with my home buying experience with Pulte. The sales agent was wonderful and the contractor was great throughout the home being built. The only issue I have is since the house has been built I have been trying to get some minor things resolved and it has taken a little longer than desired. Other than that everything is great with the purchase of my Pulte home. Great value for the size of home we purchased.

Really loved our newly build house from Pulte, had a great experience overall. Satisfied with overall work and price.

Quality of workmanship is above average, but there are definitive flaws with the angles of the walls and doors. There are many walls and doors that are crooked and bowing right now (before settling). Our interiors doors were poorly installed; some simply don't latch properly, others latch with effort. One of our initial concerns is that we had three construction managers. That's disconcerting because there is a lack of continuity. Our premium lot has Restricted Drain Easements that were not communicated during the purchase period. Very little information and knowledge about them was shared by the Pulte team. The initial experience with the HOA, Associated Asset Management (AAM), was utterly abysmal. They didn't return dozens of phone calls or emails when we tried to submit a fence request. They sat on the request for 40 days before attempting a response. There's a lot of talk and chatter about customer service and requests for surveys before the job is complete or services fulfilled by the vendors or HOA. I rather see that effort and attention to closing the punch list and fulfilling HOA requests. There is a definitive lack of follow up by everyone. ... More

Marianne (sales rep), Malcolm (project mgr), Andrew (Customer service mgr) are outstanding and have been a pleasure to work with. Unfortunately, their workload is increased by the lack of responsiveness of the Pulse suppliers. I closed two months ago and I don't have the washer and dryer that I ordered. The workmanship from the cabinet supplier install team was surprisingly poor. Several structural issues were ignored. The painting crew was sloppy. I have permanent non-removable paint marks on my tile floor, and some damage from using paint remover on the floor tiles. The door jambs have irregular cutouts which prevents the doors from closing properly and staying closed. The pool and spa were permanently stained from construction debris and yet the pool contractor filled it with water and expected us to accept it in that condition. The lack of regard for the property during construction by the subcontractors seems to be the source of most of the issues on my punch list. Both bath tubs had to be resurfaced because the crews threw the protective liners into the swimming pool and used the tubs as trash receptacles. A large crow was trapped in the pool cage over a weekend because workers left the doors open. The crow put holes in the cage screens. We are very fortunate to have such dedicated partners in all this (specifically, Marianne, Malcolm, and Andrew). They work very hard to get issues resolved. They are amazingly customer focused. They remain positive and pleasant when presented with issues. I work full time and having to deal with a long punch list takes a significant amount of my time as well as the Pulte team. I think everyone's time is valuable and wish that the subcontractors shared that belief. ... More

Good experience with the purchase and move in so far.

House is great so far, minor issues as expected. This is not our first build the first difference is no grass was not installed in front yard as part of build or even offered. Back yard grading was never finished told to wait until spring so we will see. Fine finishing details not quit up to par I.E. both sliding doors caked in dirt, Paint left behind was all left open so no it’s unusable and I have to dispose of now. The driveway is ridiculously small for 3 car garage option for no reason plenty of room and maybe a 1/4 yard more of concrete. I think there are a lot of small things that could’ve been done better which would have made the experience better. ... More

Overall it was a nice experience. Had an issue with an exterior paint color being wrong and it took a couple months to resolve. Initial walk through was disappointing. Interior paint was done horribly every wall needed to be repainted in multiple spots. Paint spots left on the floor in multiple locations. Missing a mirror in guest bathroom. The master had different sized mirrors. Missing a vent in a closet. Guest bedroom bathroom door refuses to stay open. The ceiling access panel was left on the floor. Backyard lights weren’t installed. The initial walk through seemed like a waste of time with all of the errors. After we moved in the interior paint looked significantly better. We still have paint on our downstairs floors that was pointed out during the walkthrough, outlets in the kitchen pantry don’t work, missing backyard exterior lights, closet vent still missing, attic opening I just closed that myself, bathroom door still closes on its own, master bedroom door won’t lock. Tony was a nice guy and friendly explained the house very well. ... More

Home buying experience started great, good communication with construction manager. But then I had the worst closing experience, delaying it by days just the day before closing which made me lose money; issues that should have been fixed by closing day were not fixed until the day of this review (2 months after closing); no response to my requests for service from the warranty department; disappointing quality of materials.

We have not moved in yet but so far I've had so many small issues that has not been resolved yet. Workmanship on the carpet installation is terrible. Cabinets and other upgrades are still missing. Communication is obviously missing.