Pulte Homes Reviews

Overall it was a good experience with Pulte. They were timely with responses to our questions and concerns. We were a little disappointed with the painting of the inside of our home. I feel like they rushed our closing so it would be done in 2022. Also, we are concerned with what we are seeing with driveway concrete- it appears to be flaking. But I’m confident they will address these concerns during our 1 year check in.

A completely dysfunctional and incompetent company. Poor management, lack of communications and lack of supervision amongst project managers and their subs and laborers. No quality of work, no craftsmanship and very low quality materials used. Nothing but lip service to the consumer.

Satisfied first time home buyer, I didn’t know what I was doing at the time, Ryan who works in the on site Pulte Office helped and guided me through the entire process, updating me about almost everything I needed to know. Very convenient to get a hold of the team for any questions and concerns I had. Mortgage team did also a wonderful job, they helped me and did everything to get my loan approved in a timely manner, I just submitted all documents needed and they did all the works. It was an awesome experience.

Thank you to everyone from Pulte who helped us through this process!

Frankly, I had expected a higher quality of workmanship and quality of details. The washer and dryer were contractor quality and not large enough to was a set of king sheets. This is only one example. Secondly, I am waiting for an item to be installed that I had contracted for which was included in the sale price. I love thé floor plan and the amount of light. The staff is very helpful. I cannot speak more highly about the management company and how quickly they respond to residents.

Couple things didn’t work when I moved in but Jesus and his staff were quick to correct issues but I love my house

The salesman was nice. J. And responded to most issues. I had a Realtor with Pulte Laura who I liked and she continued to contact me throughout the process and stayed with me till the end to make sure everything went through. Overall everything went through the home on the walk-through. We found several issues that needed to be fixed. They weren’t all fixed when we moved in And in contacting the company about issues that needed to be fixed I probably had about eight of them and they only responded to two. They had told me not to worry if they were any issues they would be taken care of right away. obviously, that’s not the case with Pulte . ... More

Have nothing good to say -- I'd be happy to write a stellar review if anyone followed through and if anyone had a plan to remediate all the issues.

Overall workmanship is just OK—nothing at all stellar, just OK—don’t have lofty expectations The after sale warranty service they tout is beyond dismal—good luck getting your issues addressed—and forget about a timely manner, that’s such a joke

My sales person was great. Same as the upgrade center contact. The builder manager seems to be either overwhelmed or in an another planet (not responsive at all unless you press to talk to his boss). The warranty contact for now has been up to the task

Too many workmanship issues and delays to feel the value that a production home purchase should give

From initial design & build thru completion/move-in was great… Issue resolution with “post-move in items” not so good…most work orders 2-4wks old and counting

Sales pitch was excellent but after that all that we saw was 1. Poor quality of workmanship 2. Don't care attitude from construction teams and sales team 3. Terrible experience working with Pulte Mortgage (Lied saying they would match the rate but ate up the time for the rate to go up) 4. Did not even care to fix all the issues reported before closing 5. Did not even care to hand over the keys after closing Made us feel that why did we even choose this builder. Regretting till now looking at their worst quality, workmanship and experience with Pulte team. My 2 cents for any buyers in future, DO NOT trust Pulte team as they are one of the biggest builder, do your detailed followup and question them every step of the process (almost every week) make them accountable for issue starting from sales team to construction team & closing team if not you will end up having bad experience for sure. ... More

Entire process from initial purchase to house closing was very smooth and executed in timely manner. Pulte teams from sales, construction & title departments were very friendly and cooperative. Pulte team stood to the commitment and timeline as promised. House construction norms adhere to quality and guidelines defined by official authorities.

I like the way the neighborhood was developed, and the layout of the floorplan. The townhouses are spacious with 9’ ceilings and plenty of windows. The neighbors are great. The problem is the quality of workmanship: Fundamental issues like floors not level (and they creak), walls not straight, and several faucets plumbed backwards. The tile in the master bath has already started to come loose – most of it sounds hollow underneath. The warranty folks were very friendly, but fixed only the two broken tiles, and said to wait until the end of the 1-year warranty to make a claim (presumably to claim the remaining that will no doubt come-loose over the next 11 months). The trim work is really rough: The bannister is a mess and several spindles have already fallen-out. It looks like the trim carpenter used a dull blade that splintered crosscuts, and left gaps everywhere that were smeared with caulk in a poor attempt to hide the gaps. Then paint is slopped onto everything. Almost every door hinge, door knob, wall plate and light fixture has drywall mud and/or paint on it that we have been cleaning-off for the past month. Paint spatter is all over the floors. There are runs and drips in the paint on doors and trim, except on blind edges which were not painted at all. I don’t feel that this level of “quality and craftsmanship” is acceptable at ANY price-point, let alone the prices these townhomes are at. ... More

Delayed by 4 months and then rushed into my home that was less than satisfactory. Have had nothing but issues and it's been a headache trying to get ahold of anyone to get them resolved.

I love my new home!

Excellent team to work with.

So far so good, but be sure to thoroughly walk through the home before and after closing. This is a second home for us and we're only in Florida once every few months, so we were a bit rushed during the pre-closing walk-thru and didn't have much time to have a second look post closing. We'll take 90% of the responsibility for that, but we did continue to find things during our subsequent flights down, such as chipped tiles, shelving not aligned in the island, peeling of cabinets in areas tough to notice at first. To date, we've scheduled appointments and have had no issues with the builder repairing the problems, but keep in mind that they use dozens of subs, so one person may fix the tile but then you need to wait for the grout guy to come back weeks later to complete the repair. Yes, they get THAT specific with subcontractors and their roles. All in all though, we do love the place, the atmosphere, and the culture of the community. We're looking forward to making it our home. ... More

Great experience from the sales, financing, and construction team was outstanding

The contractors that built the home are careless and don’t consider the home is for the future homeowner and not for them. Nails and cigarette butts are strewn on the side of the driveway. Certain parts of the house is incomplete, and this is NOT due to supply issues. Very disappointing.

I'm very happy with my home. I don't regret purchasing at all. I think the hand off after closing could have been better coordinated. There was supposed to be a celebration walk and all these different support groups to meet, but none of that happened as planned. It left us a bit confused as to who we're supposed to contact when receptacles don't have power or we need to check up on our punch list. It's been a month since we've moved in and our punch list is still pretty long. Only 1 issue has been resolved out of about 10, and we don't have any sort of schedule to predict when the rest of the issues will be fixed. Resolving the punch list gets 1.5 stars. I think Luis G. our construction manager deserves a huge pat on the back. Even though the house was running late, he had a great attitude, and we felt like he took care of us no matter what sort of issue came up. If it had been anyone else, I feel the experience would have been very different. All of my light switches are in different order in all the bedrooms and bathrooms. That's super annoying. It's either fan, fan light, lamp or lamp, fan, fanlight, etc.. ... More

We have somewhere around 100 footprints on our driveway from workers with concrete on their boots! We have dead plants because they were installed and not watered until after 3 weeks! We have tile in the shower that looks like a first grader installed it !The pocket door to that bath is 1 inch wider at the bottom of the frame than the top of the frame! There is a column it the hallway that is at least 1 inch out of square! That is what we paid too much for in this home! The quick move in homes,some whitch were bought by investors and then rented out were finished and then sold at a discount while we waited 2 months after our promised date and then paid full price! This community has alot of damaged roads because of construction equipment and alot of spilled paint all over the asphalt there is a gushing pipe in the park that floods my next door neighbors unfinished house because a tractor grading that lot broke off a park sprinkler and then they have refused to fix it after more than 3 weeks! This is not how we dreamed of spending our retirement! What a Disappointment! ... More

Still have items identified during closing walk through that is not fixed. Quality of construction seems rushed.

The Good: We were kept up to date all the time by the Field Manager. He was very helpful and always willing to answer any questions we had. After closing our warranty person was also incredibly helpful. The post closing warranty is quickly righting a lot of the wrongs stated in the bad. However, initial impressions of the Pulte Quality of the home were not good in a home that costs well into the seven figures. The Bad: Sales person communicated very little with us during the early stages of the process and made it very hard on us to feel comfortable with out selection of lender. The quality of the craftsmanship of the contractors was questionable at best. All concrete everywhere had cracks in it. The stone on the front of the house was cut in a way that you could easily see the inside concrete aggregate instead of putting thought into the final look. Stainless steel sinks were all scratched up. Doors were dented. Carpet looks like it cut by a child. The more you looked at the fine details the worse it got. However, like I stated in the good, the warranty person is helping take care of a lot of our issues. ... More