Pulte Homes Reviews

I have been waiting 7 weeks for repairs to be completed. Broken cabinets were installed. Sloppy paint work. Drywallers dry walled over 2 WAP outlets, 1 electrical outlet, 1 surround sound outlet and a kitchen recessed light. The doorbell stucco looks bad, because it was broken to find the doorbell. The repair work is sloppy and obvious. The house was full of sawdust, and not clean. The tile was dirty. Grout is breaking on edges. A private inspection revealed we have loose parts on the roof and extra tiles just left behind on the roof. That’s a safety issue. The insulation was substituted with fiberglass. We were told it would be cellulose. Your website mentions cellulose insulation. The insulation was completed in August or September, but we were notified after signing. We were packed and on our way when I received the email. One reason we bought this house is for the borate cellulose insulation. We want pulte to replace the insulation. Pulte didn’t notify us to give us an option to not sign the closing papers. We signed with the information that borate insulation would be installed. Also, why are they repairing broken cabinets on a new house? It’s new! We paid almost 100k over the price of the house down the street. The house next door was reduced by 100k. Pulte told us they were helping us by reducing the price to 739. Other same model homes have more upgrades, and are 645k, 713k, 709k, 724k, We were going to lose our deposit if we didn’t pay 739k. Our shaker cabinets do not have pulls. We have to kneel down to open lower cabinets, so we can open upper drawers. Really? Pulte couldn’t add cabinet pulls? Posted as anonymous, but this is from an October 2022 Northpointe buyer. Positives: I love the floor plan. The neighbors are nice. The warranty team has stepped in to help. It’s a quiet neighborhood. ... More

the weekly emailed updates were greatly appreciated since I was moving from out of town. quality of deliverables, meh. This being my first new home purchase, I had expectations of quality work. A lack of care/quality was evident when I moved in.

The buying experience was great! I love my home! Just disappointed with many of the finishing 'touches'. Trim work on stairs is less than stellar, almost amateur, there are holes in the sheetrock where plumbing is attached and the cabinets have many dings. Those are a few items on my list.

The finishing of the inside doors and the dry wall in the corners is very bad. (Very sloppy, not good quality workmanship. Obviously whoever did it didn’t take pride in their work.

We bought a house with Pulte, and we had 2 separate field managers, initially, there was an error in the construction of the house, the height of one of the rooms was not at the designated height, it was caught later on and work had advanced so the room was not fixed, it was left as is, the quality of work inside is not the best, in the ceiling the where two sheets of sheetrock adjoin its easy to tell because the ceiling dips down, it is easily seen throughout the whole house, the paint is the lowest quality, we touch the wall and they are immediately stained, there were several issues that were brought up before closing and 2.5 months after closing we are still waiting for them to be addressed. the sodding of the yard in the back was done in a sloppy manner, there are gaps between sodding lines which will need to be filled in to prevent an uneven lawn. ... More

Honestly I just spent a month in the new home and all the stairway is cracking and I remembered I told the building manager about this during home walk. I hate the noise that came out of stairway whenever am going up and down the house.

Buying the house and the construction period was great. The people I worked with (Jake and Charlee) were very responsive and checked in after closing. The after purchase team is the opposite. The emergency line take messages and has a stated 3 day response time.

We are about to send in a punch list for outstanding items but quality of work is very poor as a lot off things were rushed

so far my life is consumed with service calls to fix issues. 1.electrical 2.shower hole in stall 3.non-working air ventilation 4.non-working stove vent and send hot air back into the house 5.dead plants 6.broken circuit breaker 7.gap/air in kitchen floor laminate 8.laundryroom floor shakes, not stable 9.many edges around home are not 'square' 10.A/C condenser water drain clogged 2 times 11.some house have retaining wall under the fence, we do not causing huge holes exposing to neighbors. I am sure there is more

not satisfied with responce or treatment with issues after closing. One issue being we are older and did nor understand who we contact with our problems. This should have been explained to us with some respect, which it was not. After buying a Pulti home in Florida and being completey satisfied we are disapointed with Pulte in Michigan.

Not very responsive, no service

Very slow almost non responsive in correcting issues after the closing. I’m not talking small things. They are very slow or non responsive to correct the issues. No matter how serious they may be. Yes I repeated my self. That’s how ignored I feel.

Overall Construction Quality is great. Quality of clean up of finish product is not good. The floor of my shower was stained with rust and heavy duty construction caulking that was not attended to and has been impossible to remove. Same kind of stain 6" x 2" on one of my wood flooring in a main area of my dining area. I was assured that it was no big deal and could be removed. I had electrical issues " tripping breakers" to my refrigerator that were repaired 10 days after moving in. I'm still having irrigation issues "leaking water and sink hole " that have been repaired once already still on going. Still waiting for other repair. It usually takes a week for anyone to respond to repair emails. ... More

I find myself keeping a spreadsheet for warranty repairs, chasing when repair people don’t show, and am now sending a weekly update on what is outstanding, not scheduled, etc. I already have a full time job and don’t really need more work honestly. Accountability or your partners is critical and accountability of Pulte to manage the repairs to be done. I should not have to chase these on a daily basis between my own conference calls for work. We are home everyday working and schedule our work around folks coming and the rate of showing up is 25% then I have to chase it myself.

The total quality of the workmanship and quality assurance were not up to standards. As soon as we moved in we started experiencing several problems. Another big problem is that we moved in to our brand new home almost two months ago, and until now, we still don’t have an oven/microwave combo. If you ask my personal opinion, this is unsatisfactory.

Workmanship was sub par for a superior home. Purchased a wooded lot and now the lots next to me were cleared and was unaware this would happen. Prior to buying, this was not the case

You have to fight to get things done after closing!!

Workmanship is very low quality !

Paid a premium price for average workmanship. Not very happy.

We were forced to closed on our house that was not finished. It’s been 30 days and, still the home looks like we live in a construction site. Pulte should be embarrassed to have home close with so many issues.

Not happy with the quality issues with plumbing and electrical. I feel for the price I paid I should enjoy my new house with no issues from the start.

Can't get answers on final finishes on my house like no one cares anymore since I already moved in

They kept in close contact and provided information about the progress of the home. Some issues that have occurred were not followed up on promptly. The paint on the front door is already faded and peeling. Service did not come out on the date stated and there has been no further communication. The windows are difficult to close. The hot water was not hooked up to the master bedroom tub.

The sales rep was 100% helpful and had great insight on all the details about the house. There was several missed steps that's still not addressed until today November 3rd 2021. We still need our drywall fixed in the basement due to the fact that the shut off vile was drywalled in. And the plumbing guys cut an opening atop of the ceiling that needs fixed. Also we're still waiting on the drywall guys to bring a piece of the part to cover the vent in the non finished part of the basement. We have doors that still needs sanded down and smooth out at the bottom of the doors. There's also doors splitting at the bottom of the doors along with our farm sink that's chipping. The customer service is very very slow in responding to issues that needs addressed. Several things still needs addressed. The quality of craftsmanship is poor. ... More

Happy with my purchase, expect I’m still waiting for them to fix some details!!!