Pulte Homes Reviews

Mortgage experience could have been smoother

Very well made, solidly built. Is it the finest construction materials...not everywhere...but for the most part, yes. The lower grade stuff is the stuff you might replace right away for style...carpeting, range, refrigerator....those are the main things. As for doors, hardware, toilets....they are good quality and will last. The building is very nice on the outside, very happy with that. It doesn’t look like an “affordable” income restricted bldg. As such, I expect certain things not to be premium grade, of course. What I have is warranted, and things do seem like they will last. I will not replace for style...as I bought this because of my budget. All tolled...I am quite happy and would readily recommend Pulte. ... More

Overall process was straightforward. The mortgage process was also efficient and teams have been responsive. Did have quite a few issues post closing, including scratched materials, ringer for doorbell not working and windows that had to be replaced. But were all addressed in a timely fashion. Only remaining issue that is quite bothersome is that workers and random vendors keep coming to our house and walking on and though our property despite having financed the closing process.

The process went smoothly for the most part, and communication was generally clear and professional. Any questions or concerns we had were addressed, though there were a few moments where timelines or follow-up could have been a bit quicker or more detailed. Our concern moving forward is how well Pulte stands behind its warranty as a few neighbors have had issues with workmanship. Sales team was slick and glossed over some details we didn’t expect. A little more forthcoming would have been nicer. Pulte is building so much in our area that they probably can’t find enough quality staff. We love the house and community and hope we are here for a long time. ... More

We recently purchased a new condo, built by Pulte, in the Potomac, Maryland area. The experience could not have been better. The sales associate, Devon, was professional, friendly, and very understanding of our needs. She guided us through the processes, even calmed some anxiety on our part. The construction supervisor, Sean, was also terrific. He kept us informed on construction progress and met with us at important stages as our condo was being completed. He was always available to take calls or e-mails and was extreme helpful as we moved in, making sure that our unit was ready for us. The whole experience better than expected - from contract signing to move-in. We really enjoy our new condo and appreciated the support we got from the Pulte team along the way. Thanks ... More

Even during the actual moving in process they guided you through.

Talk about a “all in one”experience! Whole process was very simple. Financing was a tad more painful than usual. Tons of askings of the same documents and explanations for minute items but all in all, not bad at all.

Windows are not isolated well and it very hard to heat up the first floor. And that is a big issue, the temp difference between the first and second floor is almost 15F… cold air comes in each window.

Closing was very easy and I was able to do this at a distance from Arborwood.

Sales and construction people were very helpful. Completion was just in time to avaid complications in moving. Unit is well designed and upscale. We are pleased with our purchase.

Home was built quicker than originally expected and the followup to inquiries as well as weekly updates was absolutely outstanding. Although we experienced some frustrations from PGP Title and Pulte Mortgage, both of whom we partnered with during construction, the Pulte Construction Team was incredibly professional and responsive. And although our post-closing experience involved several issues, the Construction Team responded immediately to our expressed concerns.

Bought a new home from Pulte that was an inventory home. Quality is what you would expect for an inventory home built in 2025, although there were some upgrades in this home. Pulte has been great, allowing us time to discover glitches that were not caught in the building process. Repairs have been prompt. No complaints. Because Pulte does not have a long history in Utah, I am a little concerned about the craftsmanship used to build these homes, time will tell.

Terrific location and floor plan. Hallways are beautifully done, well lit and very clean. However, major drawback is that there was no real plan in place for visitor parking. Truly nowhere close by! Garage is convenient but only one designated handicap space in a building that attracted many seniors.

Steven went above and beyond to make sure our small issue after closing were fixed. Many times coming to fix it himself.

We were very happy with the Pulte homebuying experience, until an incident that happened at the very end. We specifically selected a lot in the subdivision with a prime view of a small lake. However, just before closing our lot was landscaped with a large holly tree right in front of the lanai, significantly blocking our view of the lake from our home. Despite several pleas to both Pulte, and the homeowner's association, we were told we could not have the tree relocated, This marred what had been an excellent homebuying experience up to that point.

Pulte homes in Deerlake Ranch provide beautiful and luxury house at reasonable pricing. Being located in a good neighborhood and close to highway and Porter Ranch and Canoga Park gives you lots of opportunities. The neighbors are very friendly and everyone is trying to make a community here. Houses have been built with good design and are very spacious. The quality of material and built if OK and not really high. They could have done a better job as sometimes you see things like constant lighting flickers or sounds in your vents and also stain on counters that shows better materials could have been used. But we have to be honest. The value matches the price. We are overall very happy. I have to give credit to the maintenance team (especially John and Tyler) who have been great the whole time in timely manner and always trying to help out. They have already addressed many of our concerns and fixed some. The buying process was overall good and straightforward. I would highly recommend these house as they offer lots of space, great design and great community. ... More

Our one level home is perfect for us. We are enjoying the community and getting to know our neighbors.

Our original PM was extremely responsive and was able to get workman to quickly address issues. At the 30 day mark a new PM was assigned and it has has been a little slower, probably due to the holiday’s and weather in getting to our punch list items. Both PM’s have been easy to work with.

Workmanship is good considering the allowed materials. My complaints are regarding materials. Flat paint is bad. It cannot be washed. I would have rather been given an allowance for appliances because these are REALLY BASIC. Jered’s explanations of everything were very comprehensive. Any issues I reported to be addressed have been so far taken care of in a timely manner.

I was impressed by the professionalism and effort of all of the Pulte staff. The unit was in excellent shape with very few defects. The unit was very slow in being delivered. Sure the NatGrid was late. But after they finished, not much happened. Very inconvenient for someone who is spending that much money. Overall the quality of the appliances is mediocre. The heating unit and washer/dryer are exceptionally loud.

The whole experience was professional, and facilitated to make it easy and timely. I am a bit astonished as the very very poor quality of the bathroom hardware but esp. the cheapness of the shower. Esp. In an over 55 community.. But I trusted without looking.

We wanted to make very minor changes to a processed that was rushed. We were under the impression that we could. Instead, we found out that simple changes in the framing process that would help us on the back end were not an option. Pulte builds a good production home, but do not believe for a second that you can make changes or modifications. Otherwise, a great house and a good experience.

Overall experience with buying a new home at The Heights in San Mateo was good, though there were a few fixes that needed to be made after I moved in. After I moved in, I had to deal with issues that should have been discovered and addressed prior to my move-in, including a heater constantly tripping a breaker, issues with the solar, upside down register, non-working doorbell, etc. These should have been issues caught in their final inspections. Pulte has been responsive about the fixes, but I wish I didn't have to deal with them at all.

My experience with Pulte was mixed overall, but the quality of my home and my confidence in it comes down to one person: Troy, my construction manager. Sales Experience The sales experience itself was fine. There was significant pressure to sign a contract quickly, without having full visibility into design costs. I also did not learn that my lot had a 15-foot easement that cannot be built on until after the contract was signed, which was beyond frustrating. That said, Kenny and Stephanie were both kind, professional, and genuinely helpful throughout the process, and I appreciated their support. Design Experience The design process fell short. While Pam was exceptional, the structure of the process made it unnecessarily difficult, especially compared to other Pulte neighborhoods. I had a single three-hour design appointment. This could have worked if I’d been provided current option catalogs and pricing in advance, but instead, sales was only able to provide outdated brochures from 2020, which made preparation nearly impossible. I did make use of design walk-in hours, but they are limited to a few hours on 2 weekdays and the showroom is nearly an hour from this neighborhood. Once there, most materials are stored away, making it difficult to evaluate options. For example, tile samples are stored vertically like books in a library, requiring you to pull each one out individually rather than being able to view them displayed, unlike larger Pulte showrooms. The process felt inefficient and stressful, especially given the magnitude of the decisions being made. Thankfully Pam understood and was flexible and kind through the experience. Construction Experience The reason I am writing this review is to ensure Troy receives the recognition he truly deserves. Before Troy took over my build, I was considering pulling out of my contract. I did not trust my previous construction manager and did not feel confident in the quality of the home being built. He was combative, wasn’t willing to answer some of my questions and contested me bringing in my own 3rd inspector. Troy joined my project around the time the foundation was completed, and from that point on, everything changed. He was extremely responsive, proactive, and transparent. He helped me secure a lighting change in my living room that made a significant difference in the final space. He worked closely and collaboratively with my independent inspector to ensure all concerns were addressed thoroughly. My inspector even noted that the quality of these homes comes down to the construction manager and I had a “top notch manager”. When vendors fell short, Troy stepped in personally, I’ve seen him cleaning homes and even installing landscaping himself. He makes sure the job gets done and is done well. Because of Troy, I have 100% confidence in this home. That confidence exists solely because of his integrity, attention to detail, and commitment to doing things the right way. I am deeply grateful for the time and care he invested into building this home for me, my recently widowed mother, and my son. Troy didn’t just manage a project he took responsibility for the outcome, and it shows in every part of the home. Most of the issues I encountered were process-related; my interactions with Pulte employees were consistently positive. While there were challenges in sales, design, and closing, construction is the most critical component, and thanks to Troy, it was handled extremely well. I’ve since been recommending Pulte to other families considering building in this area. Closing Experience The title company was helpful and informative, but Pulte’s handling of the closing was extremely stressful. The night before closing, Pulte attempted to push my closing to an unknown future date. Had I delayed closing, I would have been charged $620, yet this last-minute change was presented as acceptable on their end. With movers scheduled the next day, there was no realistic way to secure storage or temporary housing for my family and dogs on less than 24 hours’ notice. I had to push back hard to keep the closing on track. The issue stemmed from the lot not being properly recorded with the county, an avoidable problem given the six months available during construction. What should have been an exciting moment turned into a very stressful experience. The records have still not been updated, I have been unable to claim homestead and don't know when this issue will be resolved. I love my house and my lot, but you are dealing with big business so be prepared to push back at every corner and ask for more than you should. They will take advantage if given the chance, so you should do the same. The contract is written to fully protect them and not you so keep that in mind. ... More

Dylan and Andrew were great to work with from start to finish.