Pulte Homes Reviews

Braxton was great. He always had an answer for me.

Excellent job! I will recommend to my friends!

Warranty work is addressed quickly

The construction manager was a very good person to work with. I'd state that sales and the closing process was below average. It appeared the left foot didn't know what the right foot was doing. During the sale we were promised a few items that didn't come through. Issue was original sales person resigned right after we signed the contract and didn't leave any information on our sale. Person who took over sales never reached out with the exception of an email or two right before closing. If you purchase a home with Pulte document everything. Construction manager Sean was a good person to work through the process with. ... More

Sadly the materials used are low quality unless you upgraded and paid extra. Workmanship quality is low!

I’m so pleased with tha handling of my new home! Jenny and Tony and their crew were very professional and always got back to me if I had any questions for them right away. Overall experience was fabulous. Thank you Barb A

The Houses are beautiful just little details like the doors or the paint or the delay on some things like I been leaving in my house for almost 3 months and I am still waiting on some tile for one of my kitchen wall or my stove it has not been replaced yet with the original I mean I love my house its just little details

We have built 4 houses in Fl ad this has been the worst one. They do not care about anything but a sale. Our whole second floor is not level, poor quality material and craftsmanship. Check on the work every week for they try to hide everything they can.

Overall, we had a great experience working with our sales rep and construction team. The only downside was that since we purchased our home before the model home was built or any specs, you don't always know what you are getting. The master bedroom, master bath and closet are smaller than it should be!

Chuck and jack are great! The process for getting things done is cumbersome and always an excuse. Too busy, vacation, trades, etc. The workmanship and HVAC balancing have been a challenge.

Lot of pain points. Dont stress too much on promising quality when you cant keep your words.

There was a roof mistake during the construction but they offered us compensation and fixed the mistake. Good experience overall

I love my house. The work done was very good. The people I worked with were all very professional and pleasant. Only complaint is the scratches on everyone of my pavers. The company won't fix either. But other than that I love it

It is a good built home. The only issues is lack of detail from the contractors. They are moving so fast they don't have the fine fit and finish. Tiles can be raised in shower, door frame trim is not gapped right. Plumber put pipe across walk around from water heater. Little things. But overall good built house. Pulte guys great to deal with.

We are excited to be in the Caliterra subdivision and happy with our Pulte home--they have no control over the increasing interest rates. Our Project Manager was excellent to work with. Thanks

Everything is professional and quick respond, hope everything works well with AC system this summer as the first year of running the new system.

We. Loses escrow on our new home at the end of November 2022. This property was bought as investment property and we immediately listed it for rent. We were fortunate to find a qualified renter who agreed to move into the home at the end of December. Three days after moving in, the half bathroom toilet on the second floor backed up . After further inspection, it appeared when the toilet was flushed on the third level, it stopped up on the lower level. Being it being New Year’s Day , the tenant contacted the emergency number for Pulte. They responded reasonably fast and were at the property the following day. After an inspection, it was noted that the main pipe was installed incorrectly and they had to open up the ceiling in the garage , below the half bath, and correct the piping system. The walls and ceiling were damaged with water and had to be cut out and replaced. Two fans had to run for three days to dry out the interior of the walls. I was OK with the response for Pulte to fix the issue but was very disappointed with their compensation. We reached out to Pulte from day one but they were slow to respond. This is a brand new home! and Pulte should step up and pay up! ... More

Buying my home from Pulte was a great experience from start to finish. Both CJ and Justin went above and beyond to answer questions in a very timely manner, take care of issues on a pro-active basis, and advocate for us every step of the way. They were both a pleasure to work with and made the whole experience very positive. The house looks great and is even better than we hoped. Thank you for all your hard work.

Make sure that everything that is identified as needing to be addressed during the final walkthrough is in fact fixed before you close. Otherwise it can be a big hassle to get these items fixed after the fact.

We moved in over two months ago and are still waiting on things to be fixed that were on the celebration walkthrough list. We have to continue to follow up

When you get a contract on a house and the builder says oh we will have it done in 6 months, don't believe them. We walked in our interest rate with the understanding the house would be good and 6 months, 6 months came and went and a house wasn't built and the contract on the house expired. Then we were told by faulty if we wanted the house we would have to do a new contract at an even higher interest rate. This higher interest rate is going to cost us over $100,000 over our 30-year mortgage, because Pulte was unable to get the house built in time. They have offered us incentives, such as taking $10,000 off the closing costs, they had a Lanai built on the back of the house at no cost and they gave us a lot of platitudes but it still doesn't equal the $100,000 that we're going to lose over the life of the loan. Within a month of closing they had sold the loan to another company. Additionally when we went to closing there was still a lot of things that had not been fixed, our project manager gave us a paper saying Pulte owes us repairs, we're still waiting for those repairs 2 months later. I would like to say that our situation is unique, however I have talked to a lot of my neighbors and it seems it is not a unique situation and that it has happened to most of my neighbors. having a home build is a very stressful situation and to not know when it's going to be ready is even more stressful we had to pay out a lot of money because our profile belongings were in storage. Our house was supposed to be done in 6 months it was 13 months before we went to closing. Talking with my neighbors saying thing for them. When you do your walkthrough unless you're a home builder or you would have done this before you don't know what you're looking for, now I find lots of little problems and we have a home warranty that is good for one year so we will see how many more things we're going to have to be calling our warranty specialist on, currently we're about 14 things that have had to be repaired or are still waiting to be repaired. I wish I could say that this was only a problem that Pulte has but in talking to people in our community that has three different builders, everyone seems to be having the same problem. So if you decide to build a home beware. ... More

Tim and Victoria super helpful and Jim supervisor is great

Overall below average to borderline poor customer service. New construction home took almost triple anticipated 6 months time frame to build and when closing date was finally given, we booked a flight since we are out of state residents; but then the house still wasn't ready. We then found out the interior was painted the default color but were never given a choice of one. Also paid thousands extra for a custom hand rail by the stairwell; but last second it was repainted the wrong color and not sanded properly like you could accidentally catch a splinter by touching the rail. Had to hire independent contractor to fix and repaint these items. Around closing time after inspection upon bringing it to the managers attention was simply told that just because the inspector points out something during the inspection does not mean they are legally bound to fix it. Communication was also not great during the construction phase. Have not lived in house yet since we are out of state residents so cannot yet comment on the build quality. ... More

Sloppy over all. Lot of issues found after moving in. Very slow in responding and sometimes no response at all. The defects are not being fixed.

We had a good experience with the construction manager, Joe, and are overall very happy with our home. There were certain details that were missed (e.g. lots of wood shavings and sharp nails sticking out inside kitchen cabinets, drywall wasn't repaired in the garage as promised) and hearing back from the warranty team has been a challenge. They have many projects they're trying to catch up with but we wish they'd prioritize a bit differently.