Pulte Homes Reviews

I'm disappointed in the quality of the workmanship. I bought a new home because I did not want to go through the renovation process. The quality of the workmanship has required me to contact Pulte for repairs. The longer I live here the more I see. It disappoints me to have to do this.

Overall experience with the team was very pleasant. Updates and follow up with the buyer was prompt. Meeting deadlines and the hand off crew were amazing people. Overall happy with the buying experience with Pulte

I think pulte prioritizes their build to sell over people coming in to build from scratch but that’s my real only gripe . The team I worked with to build my house especially my project manager Dylan was absolutely amazing. He always was very attentive and responsive almost immediately. Even now a couple things ( nothing wild ) have popped up and he still has been involved . Highly recommend their building team . Worth every penny .

We purchased a spec home and we love it. There are certain things we were unaware of that we may have learned had we engaged prior to breaking ground. Fortunately, most we can live with. One thing I highly recommend is not to put the microwave above a gas stove. When cooking with gas the microwave is too hot to the touch to use. Steve was great. Very knowledgeable, kind, considerate, professional, available, timely. Working with Steve, I felt he was striving to give me the best quality build in a home you could get. I understand what he deals with on a regular basis and not one problem was insurmountable for him. Christine was the best. I felt she always went above and beyond with all of our needs. She kept us so well informed with phone calls and text messages whenever she had the information we asked for. She was responsive on her days off, which exceeded our expectations by far. I feel that she may have handled things for us that were not up to her to remediate. She is definitely who you want on your team for an extremely important job, such as building and investing so much into something that is everything to us such as our home. ... More

Every step of the process was smooth until the closing process. Kyle the project manager was very helpful, prompt and friendly. I found the closing process a bit stressful as I was unaware that a date would be picked for the closing and then was absolutely non-negotiable. That caused a good deal of unnecessary stress. It ended up working out OK but not before a considerable amount of stress and worry.

The process was all easy and pretty straightforward. I would definitely recommend pulte to anyone

Overall experience was good. Quality of the house is good but the craftmanship is mediocre. There are things that would not be perfect and if you dont pay attention you would miss some of the important things that need to be fixed. Although they have good warranty.

Quality, trustworthy, value for price, quick response over all good!

The process with mortgage broker was difficult for me, but I understood why took so long to be approved. Everybody worked with a higher standard of attendance and care with me.

our experience buying this home is mixed. the sales person , mary beth, was very good and responsive. the loan officer, Dave, at Pulte mortgage was very responsive but when handed off to the followup person, Kim, the experience went downhill. all our closing costs were supposed to be paid but since Kim and our insurance person were at loggerheads, we paid our homeowners insurance and she refused to reimburse us. Closing was uneventful. After we moved in the project manager, Travis, was wonderful trying to get issues fixed for us. The problem lies with the quality of the subcontractors. Pulte evidently can't find good ones. Numerous tiles in the home are chipped and they can't locate the exact same size for replacements. After 5 weeks we're still hoping they can find it. The painters are the worst. Paint on the grout, the caulking looks like a 5 year did it. having to redo caulking and scrape and sand baseboards because they are so rough they can't be cleaned. I would still recommend Pulte. I think the subcontractor issue isn't limited to Pulte. Just be prepared to have to have some issues addressed after you move in. ... More

Pulte's pre-move in person really listened to all of your concerns. He was courteous & respectful of your thoughts. During the next week most of the items were repaired in a workmanlike manner. A few items remained but he kept on the task until all items were completed. He promptly followed up. Communication by texts worked well as he always responded in a timely manner. This man is truly professional & a pleasure to work with!

I GOT THIS HOME ON 5/25/23, AT THAT TIME THEY TOLD ME THEY ARE GOING TO LEAVRL THE LANE AROUND THE HOME IN 2-3 WEEKS, IT'S ALMOST 5 WEEKS NOTHING DONE.

I love the home and floor plan. I purchased the premier package and several items in the package weren’t offered anymore like the lighting fixtures. They’re all LED cans, very bright and no dimmers. The communication with the project managers was great. They seemed to care about the quality. Drywall screws were popping out before we even moved in, drywall seam crack, bowed drywall. Window frames are too tight for windows making it difficult to open. Can see bowed window frames. I’ve been here a month and my dishwasher wasn’t hooked up correctly and water all over the floor, entire living room flooring replaced because someone used it as a cutting board during the build process, 4 windows reset and still waiting on drywall repair, cracks and holes in bathroom tile grout and terrible caulking was redone, doors not hung correctly and rubbing, an entire ceiling register missing from a bedroom- BUT the Pulte team has been fantastic about addressing and making corrections. They have been great to deal with. I just feel like theee shouldn’t have been issues in the first place. I do love my house though. ... More

Mitchel was super responsive to all our concerns and questions. Great job in building our home. Very detailed in all aspects of his work

Nick-Project Manager - was meticulous and very responsive and did everything in his power to make sure we were satisfied. Nick gets 5 stars on everything. Andrea - Salesperson - was very short and curt in her messages. Always assumed that she was right and rarely admitted fault particularly when she was wrong. She is also very afraid of picking up a phone to address an issue. She is too reliant on texting and never completes reasoning behind a decision. Strickly a minimal word and no assistance in helping the customer to understand her meaning or provide solutions. Just yes or no and after the initial negotiation strictly NO answers. She should not be in sales. Samantha - Sales Manager never returns calls even after multiple attempts. Never responded to letter outlining our concerns. Tony - Customer Service - Very honest and responsive. Great with making sure the job was done right and great with follow-up. Blair - Pulte Mortgage - extremely good about answering all of our concerns and very good about keeping us in the loop throughout the process. Pulte Mortgage has significantly improved since our previous experience buying our Townhome back in 2019. Rosario - Pulte Insurance - very informative and helpful. Made our decision easy. On a final note, we did not buy a 20' Townhome this time around. We purchased a Fox Hollow. Not sure how Pulte confused this, however we are not surprised as the communication between departments is non-existent. Fortunately, we know from previous experience that if you want to get something answered you must go directly to the person heading that area and it appears that no one communicates with other departments. ... More

Overall, a good experience. House was done quickly, most issues addressed in timely manner. Pulte Mortgage process was cumbersome, took a long time. Some included features were dated and very basic, designed to make you feel the need to upgrade. But overall we have been mostly pleased and love our new home.

Had a good experience overall.

Pulte construction is good and their response is also quick and good but only bit expensive in price when compared to other builders.

The 20K credit provided was a real game changer. It helped to take care of the closing cost.

Overall the finished house is well done. The construction manager was very helpful. A lot of work was initially done poorly (i.e. framing), but the construction manager was on top of things and got the issues quickly fixed. Unfortunately there is a significant design issue ... cabinet doors ability to open was not considered in framing design. Over half the cabinet doors will bang into a wall without fully opening. Not enough space was allowed to open fully. The worst is on our french door refrigerator one door can only be opened to just under 90 degrees. Since closing, working with the service department to get the minor things fixed has been challenging. For example, today a person was scheduled to come fix some of the issues. No time was provided. I have been at the house all day waiting. No one showed up. I called to check. Was told person would be here in an hour. That was 3 hours ago. This is our 3rd new Pulte house purchased over the past 40 years. Pulte still provides good value, however, it appears some quality has been sacrificed to keep the price down. ... More

Some of the issues that didn't quite meet my expectations, no doorbell camera and chime button placed on the left instead of the front, no z-wave compatible thermostats, HVAC component already discontinued, lots of paint/glue stains all over the floor, lack of options for the Internet service...

Our sales lady, Victoria, was awesome. Took 15 1/2 months for completion. That wasn’t good. Once we started working closely with project Mgr., Keith, things started moving. Keith was awesome,

From the very beginning of the process, and still ongoing 2 months after closing, the Pulte team has been only a phone call away. The team has offered and provided support at every turn. Even prior to closing I was receiving updates, checklists and contact rosters for any contingency. When I have had to reach out for answers or problem solving I have received a response within hours or just a few days. The Pulte team has gone way over expectations in providing me with the channels and contacts to solve any issue. These contacts are not just departments or 800 numbers, they are specific NAMES of people who solve particular problems. I certainly don’t feel like I have been abandoned after the sale. Well thought out support program for the home buyer. ... More

Pulte team is very responsive right from sales, construction and support after closing

I had very good experience buying my first home from Pulte. The team itself is very understanding and very responsive. Andre has been great in getting a very good deal and always understanding and responsive to any questions or concerns I had. John mainly has been excellent in getting the house ready in time and responding to any questions I have or issues I see while construction