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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14919 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars in All Areas

14919 Reviews in All Areas

Star Rating Breakdown

5 ★ 7141

4 ★ 3034

3 ★ 2207

2 ★ 1305

1 ★ 1232

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

James always responed to my concerns quickly and help resolve issues.

  • Elaine T.
  • Verified HomeBuyer
  • October 11, 2025
  • Wilmington, NC

James my construction manager was very helpful and responsive to my questions or concerns. Elizabeth designer assistant was great. She was very patient and helpful in picking out my choices. Gayle was wonderful to deal with when I first purchased the home.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to hear that you had a positive experience with James, Elizabeth, and Gayle! It's great to know that they were all helpful and responsive to questions and concerns throughout your process. Congratulations on your new home, enjoy! ^KH

Total Score 5

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Good overall but not great...

  • Paul R.
  • Verified HomeBuyer
  • October 09, 2025
  • Wilmington, NC

Overall, I love the modern style, fit and finish of the home, however, the detail work isn't up to par. While responsive and easy to work with, our construction Mgr could not fix all the wrongs. Surely this is an industry wide problem not just Pulte which is unfortunate.

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear you love the modern style and overall fit and finish of your home! We also appreciate your acknowledgment of our construction manager’s efforts, and we would like to learn more about your concerns. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 5

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Stairs

  • Lakshmi P.
  • Verified HomeBuyer
  • October 09, 2025
  • Princeton Junction, NJ

Overall quality is okay. Its a brand new house and stairs are not well built

Pulte Homes responded:
Thank you for sharing your feedback. We are glad to hear that overall, you are happy with the quality of your new home! We're sorry to hear about your concerns with the stairs in your home, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Not complaining

  • Jungmi K.
  • Verified HomeBuyer
  • October 08, 2025
  • LAS VEGAS, NV

I was going to run a water softener, but there was no water line, so I hired someone else to run the line and run the water softener.

Pulte Homes responded:
Thank you for taking the time to share your experience. We apologize for the inconvenience with the water line for your water softener. We appreciate you letting us know, and we’ll share this with our team to review ways to better support future homeowners with these installations. ^KH

Total Score 5

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Home buying experience was great

  • Anonymous
  • Verified HomeBuyer
  • September 10, 2025
  • Myrtle Beach, SC

Pulte Meade the home buying process a breeze. The home was built on time and the build quality process was very good. The issue resolution post closing needs improvement. While Putte is responsive, the coordination of repair work and the quality of repair needs to be improved.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're glad to hear that your home-buying process was a breeze, the home was finished on time and built to your expectations! However, we're sorry to hear that you are having issues getting your concerns resolved. We'd appreciate the opportunity to learn more about them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 4

Value 4

Responsiveness 1

Pulte home quality

  • Paul W.
  • Verified HomeBuyer
  • September 06, 2025
  • Jamison, PA

Overall the workmanship was ok. There were a few things that were a bit sloppy.

Pulte Homes responded:
Thank you for providing feedback for us. We’re glad to hear that overall, you’re satisfied with your home, but we’re sorry to learn there were a few areas where the workmanship did not meet your expectations. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

an ok experience so far

  • Daniel G.
  • Verified HomeBuyer
  • September 02, 2025
  • Oviedo, FL

I would of preferred Pulte to not rush building this townhome. I have had many issues with the craftmanship. I think if Pulte would of taken their time building this townhome, there would of been less issues to address in the home. I think Pulte buids a solid townhome but needs to slow down with construction so it is done right. The response time repair things in the townhome is good but too many problems to address. I was not happy the garage door sensors. We pulled the tape off the sensor and the plastic cap came off. I feel like the cap was not on tight. I put in a work order to have the ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re sorry to hear that you are unhappy with the quality of your home and the challenges around your garage door service request. At the same time, we’re glad to know Blake in our sales office made a positive impact during your experience. We appreciate your feedback, and we’ll be sharing this with the appropriate teams. ^KH

Total Score 5

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Electrics and AC don’t work

  • Anonymous
  • Verified HomeBuyer
  • August 18, 2025
  • Winter Garden, FL

The build process was good, on time. Sales was great. Many electronics never worked. Google doorbell and nest devices are inoperable. Won’t replace, service company Phoenix Systems in charge of install are ridiculous. It’s not difficult to give me the correct code to make the devices work. They want additional money. We’ll replace all of this unusable junk using Best Buy geek squad. Nobody seems to care, thanks for nothing. The loan process was horrible. Agent disclosed qualified for $175,000. We paid cash. Utterly useless employee made the wrong choice because he didn’t do ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. While we’re glad to hear that your sales and build process went smoothly, we’re truly sorry for the frustrations you’ve faced with your smart home devices, loan experience, and HVAC system. This is certainly not the experience we want for our homeowners. We’d appreciate the opportunity to look into these issues further, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Factual comments on my experience

  • Curtis M.
  • Verified HomeBuyer
  • July 28, 2025
  • Fishers, IN

Overall good experience with agent Jonathan and construction manager Nick. There should be a category for design of the home. Major issues with the downspouts location and not draining far enough from the house to prevent water settling under house. Buyer be aware. One downspout releases in the middle of the driveway. This horrible design and creates a dangerous ice patch in the winter and Pulte refuses to correct the issue. The other downspouts don't present the same danger but long-term concern is that a footer may settle after the 2 year warranty due to soil erosion and I'm stuck with a ...

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear Jonathan and Nick provided great support throughout your journey. However, we're truly sorry to hear about your concerns with the downspout placement and drainage design. We'd like to make leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 5

Value 3

Responsiveness 3

Quality materials, poor craftsmanship, does not meet ROC standards for

  • Anonymous
  • Verified HomeBuyer
  • July 23, 2025
  • Tucson, AZ

Disappointed at how many things are wrong with the home that is a new build, including uneven walls, uneven window frames that are wider on bottom than top or vise versa, broken beams on a roof, broken roof tiles, leaky pipe in the shower, scratches and splatters on every door, uneven handles on kitchen cabinets, very sloppy craftsmanship.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've experienced with your new home since moving in. Your feedback regarding the uneven finishes, roof and plumbing issues, and overall craftsmanship is deeply concerning, and we'd like to make leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Finish work leaves alot to be desired.

  • Ronald Y.
  • Verified HomeBuyer
  • July 16, 2025
  • Queen Creek, AZ

Pulte builds a nice home unfortunately some of their finish work leaves alot to be desired.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you are enjoying your home, but sorry to hear you have some concerns with the finish work. If there is anything we can do to help, please don't hesitate to reach out. Thank you again. ^KH

Total Score 5

Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

Quality

  • Niranjana P.
  • Verified HomeBuyer
  • July 16, 2025
  • Milford, MI

Some of the finishing is not great. My entrance door and frame looks crappy. Didn’t pay attention when doing the walk thru. Also our sunroom door is not finished well. I consider Pulte a quality builder but am not happy with some of the finished work Thanks

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear you hold Pulte in high regard as a quality builder, but we're truly sorry that the finishing details, especially around your entrance and sunroom doors, didn't meet expectations. We'll be sure to share your concerns with our team, and we encourage you to reach out so we can help address any outstanding issues. Thank you again. ^KH

Total Score 5

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Great home….poor follow up.

  • John C.
  • Verified HomeBuyer
  • June 16, 2025
  • Las Vegas, NV

This home was a great build and 98% done correctly. I would recommend Pulte to others. Compared to other home builders, this was a better experience. My only issues have been with the follow up after I moved in. Then things slowed down, didn’t get things fixed. Never provided promised items. Like missing shelve hangers. My first 30 days turned into passing items along and now having to fill out requests for service to get things serviced that were already promised to be fixed. So poor job on the delivery and follow up.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re so glad to hear that you’re happy with the quality of your home and that the overall build process met your expectations. That said, we sincerely apologize for the delays and frustration you've encountered with post-closing follow-up. We understand how disappointing it is to have promised items go unfulfilled and to face additional steps just to get previously discussed issues resolved. We would like to make leadership aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 5

Quality 5

Trustworthiness 4

Value 5

Responsiveness 1

Kim....sales. Logan...construction. I have already forgotten the senior closing agent's last name.

  • Patricia C.
  • Verified HomeBuyer
  • June 04, 2025
  • Zephyrhills, FL

Sales and Construction personnel were great. All very knowledgeable, attentive and responsive. The closing side fell short. Our senior agent felt put out at some very mundane requests. Overall we would consider a repeat buy with Pulte if we were ever again in the market.

Pulte Homes responded:
Thank you for sharing your experience with us. We’re so glad to hear that Kim and Logan provided excellent support throughout your sales and construction journey! That said, we regret that your closing experience didn’t reflect the same level of attentiveness, and we appreciate you bringing this to our attention. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Cabinets disappointed

  • Terra A.
  • Verified HomeBuyer
  • June 03, 2025
  • Surprise, AZ

Not happy with my cabinets only one person installed them. They have a lot of nicks and scuff in them. During walk-through appointed them out, but they’re still there

Pulte Homes responded:
Thank you for sharing your feedback with us. We’re very sorry to hear about the condition of your cabinets and that the issues you pointed out during the walk-through have not yet been resolved. This isn’t the level of quality or follow-up we aim to provide, and we understand how frustrating that must be. That said, we would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 5

Quality 1

Trustworthiness 4

Value 4

Responsiveness 5

Luis T

  • Luis T.
  • Verified HomeBuyer
  • May 09, 2025
  • Davenport, FL

From the first inspection, my wife criticized the floor's finish, and the response was that it was a lack of cleanliness. We moved in, and it looked the same. My wife tried several products, but nothing worked.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about your experience, and we would like to learn more so that we can help address your concerns. Please email us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 3

Value 5

Responsiveness 1

Pulte Homes review

  • Austin P.
  • Verified HomeBuyer
  • April 22, 2025
  • Las Vegas, NV

Wish they would paint the garage for the price I paid. So sad to see everything is becoming an option.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are so disappointed to hear you are experiencing this with your garage paint color. We would like to learn more about your situation so that we can help. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Pulte home review of new townhome

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2025
  • Carnation, WA

There are a lot of small mishaps and

Total Score 5

Quality 2

Trustworthiness 4

Value 4

Responsiveness 3

Nick is extraordinary

  • Bruce Malcolm W.
  • Verified HomeBuyer
  • March 12, 2025
  • Apache Junction, AZ

Construction manager was incredibly involved in the construction process and always available to discuss open issues and their resolution. Couldn’t ask for a better intermediary throughout the process. Morten, on the front end, was also very responsive and professional. Great experience overall.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We are thrilled to hear that you had a great experience with your construction manager and Morten. Our team strives to provide responsive and helpful service, and it’s wonderful to know that we met your expectations. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Underwhelming

  • Shamish I.
  • Verified HomeBuyer
  • March 06, 2025
  • Perris, CA

I have heard great things about Pulte which was the reason why I felt comfortable in investing my hard earned money in purchasing. However, now that the purchase is closed trying to get service to my new property—to which I shouldn’t be experiencing some of the issues I am with lack of quality of materials, outlets not working and cracks in doors already is quite disheartening.

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with the quality of your new home and appreciate you bringing these matters to our attention. We would like to make leadership aware of these concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH

Total Score 5

Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Pulte homes

  • Joshua S.
  • Verified HomeBuyer
  • March 05, 2025
  • Charlotte, NC

Clear communication, but workmanship is a bit mid tier.

Total Score 5

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Items not working

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2025
  • Westerville, OH

There are items that are not functional. Front door latch. All the electrical outlets in the bathrooms.

Total Score 5

Quality 2

Trustworthiness 4

Value 4

Responsiveness 4

Its a pretty nice home

  • Ricky D.
  • Verified HomeBuyer
  • January 06, 2025
  • Brownsburg, IN

Pulte needs to raise their standards a bit. Trim work detail is very disappointing, fit and finish of some doors is not that great.

Total Score 5

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Great staff and great neighborhood

  • Armando S.
  • Verified HomeBuyer
  • December 01, 2024
  • Richmond Hill, GA

Great opportunity and offer, to live in a safe place with great amenities

Total Score 5

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Quality of workmanship and materials needs improvement

  • Anonymous
  • Verified HomeBuyer
  • November 30, 2024
  • Nokomis, FL

Quality of workmanship/materials needs improvement

Total Score 5

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

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