Pulte Homes Reviews

Overall the buying experience was great. There need to be some things taken into account such as the quality of the flooring, cabinets, sinks etc to match value of home. Also the floor plan needs modification to suit owners preference with regards ti space if bedrooms and closets. Also no storage space and owner has responsibility of creating their own storage which costs extra. Please also consider storage space for cleaning items like mops, vacuum cleaner, cleaning supply in kitchen area to avoid keeping those items in odd places. Great buying experience!!! Very professional staff!!

Outside stone keeps falling off the house, took 4 days for someone to address a leaky roof

We had a realto/ agent assist us in our homebuying process. We were encouraged with the model chosen on their inventory so as we were informed, nothing can be changed as they were all pre-chosen. Initially, we went for a cash purchase thinking the completion of build coincides with the sale of our home. We constantly coordinated with Build Manager and sales as there were instances the items per contract were changed like the tiles as we were told it was discontinued. We just feel that since we sought to have little assistance for balance on Mortgage with builder, the utmost attention to detail on the quality of the Home was compromised. We were just given a bit of courtesy to fix some tile damage, damage on wall, through service requests .We were assigned Centex crew to assist with our needs. They have not even fixed the slab unevenly plotted from the framing of garage, and the plaster in the front of the house looks tacky. We were promised that we will be given a white Sherwin William paint but nothing was sent.Their contractors for the carpets did not do a good job installing as nails pierce the Homeowners on random places upon walking stairs and floors, not inserting their safety and quality promise. We tried our very best, though how barely few weeks when we transferred to revive the front and backyard grass and we already got a violation letter from the HOA and even the small detail of trash and recycled bins in public view. They have not even given us our CC& R's!. Thank you for the Sales & Service team who sees to it that our service requests are given attention and priority,at least it gives us confidence that problems can readily be fixed.Thank you. ... More

The overall home buying process was relatively smooth, and we appreciated the support provided by both the sales agent and Pulte Mortgage. However, we are deeply disappointed with the quality of our new home, especially considering the significant amount of money we invested. Hence, we expected the quality of workmanship and servicing to match it. While we understand that it’s possible for minor issues to be overlooked during construction, the number of noticeable problems we've encountered in our home is concerning. We were informed that our home would undergo several quality checkpoints, but there have been multiple issues that we feel could have easily been addressed during the construction process. One of the first issues we noticed was the appearance of our walls, which have noticeable curves that should not be present in a newly built home. We had one of them fixed during our celebration walkthrough but we found another that is much more noticeable and we have been told it’ll be fixed after one year. Additionally, our stove top, which is an essential appliance, required repairs twice shortly after moving in because the knobs we’re not placed correctly (potential hazard) and arrived with a dent, which was disappointing for a brand-new product. Our doorbell has also been a persistent problem, starting out with intermittent functionality and now producing a strange noise, despite having been serviced once already. We asked for it be serviced or replaced but now we must reach out directly to the manufacturer for help which frustrating because a lot of our time has already been taken up by all of these issues that do not seem to end. Furthermore, we had a vent that needed to be placed under our kitchen sink area attached to the island. We did not know this as it had been covered up without a cutout for it and we only noticed when we turned on our heater recently and felt the air coming out slightly. However, that was somehow missed during construction and this issue had been promptly serviced by Pulte but again it was just frustrating and concerning to continue discovering these problems. Another concern is the condition of our flooring, where one of the floorboards arrived with a slight crack, which should have been caught during the inspection process. We were also disappointed to find that some of the upgrades we had requested—specifically the light switches and exterior finishes—were missing and the standard had been used until we pointed them out during the building process. This oversight was disappointing and concerning to see as no one seemed to notice until we visited the house ourselves during the construction process to see. We understand sometimes things may be missed in the hustle and bustle but these two things were missed at separate times, one after the other and we felt that there was no one paying attention to these things if it happened more than once. It made us worry that our other upgrades may also be overlooked such as the thicker carpet padding we paid extra for. Additionally, the upgraded granite countertops, which we were excited about, came with noticeable chipping, and despite having them serviced, the problem only worsened. We had hoped that the service would correct the issues, but unfortunately, it only made matters worse and there were more noticeable dents. We asked for someone to look at it again and perhaps have it replaced as we invested more for the stone but have yet to receive an update again. To make matters more frustrating, many of the smaller issues, which should have been relatively easy to fix, have proven difficult to address as it categorized as being fixed after a year or something that cannot be addressed by them. For example, our doorbell has issues again despite the fact that it was serviced not long ago, and we are finding it increasingly difficult to get the right assistance for these problems. While a few of the issues have been acknowledged and resolved, there are still many outstanding problems that we would like to have addressed. As a family, we are frustrated that a newly built home, for which we paid a significant amount, came with so many flaws. The ongoing difficulty in getting these issues properly fixed only adds to our disappointment. Ultimately, we feel let down by both the quality of workmanship and the service provided after the purchase. We hope that Pulte will take these concerns seriously and ensure that other customers do not face similar challenges. ... More

Linda, our Sales Person, was always helpful in answering our questions and showing us the information that we requested. Jeremy, our builder liaison, throughout the finishing process has shown professionalism and the willingness and follow-up to complete items that were requested..

The home buying was great, but some of the materials used and the workmanship is poor, I am still fixing mistakes. Not one thing addressed at the walk-through was fixed before moving in, very poor CS.

The whole process was great !!! Jared was simple the best !! He was on top of everything and resolved anything quickly. Everyone seemed so pleasant, and extremely hard workers ,

Our home has about 6-10 minor issues that we keep getting promises for repair - but it hasn't happened. We've lived her for almost seven weeks. Home is very nice and generally good construction and features, with the notable exception of the interior paint - it's terrible, apparently sprayed on with no primer, and we will be repainting everything as soon as we can.

One of the employees was very responsive and helpful. The other not so mch

I am a new homeowner, and I must say moving all the way from New York to Florida Pulte made the process such an easy one. The construction manager Melvin who was in charge of my home went above and beyond in explaining everything about my new home from explaining the sprinkler system to how to change my air conditioner filter. I would 100x recommend my friends and family to buy their home thru this amazing company.

Flooding problem that should have been addressed before closing

When buying a new build it’s important to see the home before you buy. The process of buying was fine. Knowing the details about the home are just as important.

The homes are not worth the price. They are made of cheap materials.

If i express my sincere appreciation for the exceptional experience I had with Pulte Homes during the purchase of my home. As a satisfied homeowner, I wanted to share my positive feedback with you and highlight some key aspects that I believe other home buyers should know about my experience with Pulte Homes. First and foremost, I want to commend Pulte Homes for the outstanding quality of construction and attention to detail evident in my new home. From the moment I stepped into the property, I was impressed by the craftsmanship and superior materials used, which truly set my home apart from others I had seen during my search. Furthermore, the variety of floor plans offered by Pulte Homes allowed me to find a design that perfectly suited my needs and preferences. The flexibility in customization and the thoughtful layout of the home have made my living experience incredibly comfortable and enjoyable. I also want to acknowledge the excellent customer service I received throughoutthe homebuying process. Your team was always prompt, professional, and attentive to my questions and concerns, making the entire experience smooth and stress-free. Additionally, the energy-efficient features integrated into my home have not only helped me reduce my utility bills but have also demonstrated Pulte Homes' commitment to sustainability and environmental consciousness. Lastly, the community amenities provided in the neighborhood have added tremendous value to my living experience. The parks, walking trails, and recreational facilities have fostered a sense of community and belonging that I greatly appreciate. In conclusion, I am truly grateful for the positive experience I have had with Pulte Homes and would highly recommend your company to anyone in search of a new home. Please convey my gratitude to the entire team for their hard work and dedication in delivering such a wonderful product and experience. Thank you once again for everything. I look forward to many happy years in my Pulte home. ... More

The Monica in sales was outstanding, the project manager overpromised and underdelivered, the customer service manager Rob has been great.

Adam was, by far, the most attentive, caring, and helpful person we have dealt with. He addressed and solved all our concerns and answered, explained all our questions. He went above and beyond to be sure we were satisified.

First off, the people that work for this company are great. The responses I get and the customer service have been wonderful. That said, if I could do it all over again, I would purchase from Lennar or DR Horton and save 60 thousand dollars. The home is of the same quality as the other builders in my neighborhood but you pay for the Pulte name. Here are just some of the issues I had upon moving in. AC duct work in the attic was never hooked up to the vents in some areas. I’m missing insulation in some parts of the attic. The built in stove was never wired in and I had no way to turn it on for 2 weeks. The refrigerator water line was never connected prior to closing. I am missing an exterior electrical outlet by my front door. Several cabinets are damaged. The weather stripping around the front door and garage entry door is missing in places and I can see sunlight coming through. These are just some of the issues. Like I said at the beginning, the Pulte team is great and as a former DR Horton owner I appreciate good customer service. The overall home product is no better than the other builders and you are only paying for the name and the reputation Pulte had years ago as a premier builder. ... More

The home was built with quality but not 100 percent finished . Trim packages and other qualities that should be standard are extra . House not really finished with unpainted garage , shower tile not sealed and do your own grass . Move in but can’t take a shower and yard mud becomes owner issue . Supervisor Nick was great , and responsive and kept buyer informed . Need follow up now on punch list items that were not finished prior to closing .

Nadia and Nate were great. After closing we noticed damage to the front door. Sent an email and work ticket along with photos and have not had any response.

The Sales team was/is great to work with. They were patient with answering all my questions and didn't try to sway or influence my purchase decision. Great communication, updates provided with pictures during the various build stages was value added service on display. It made the experience more special. Found some surprises during the build, like the closet being omitted from the basement by the wet bar. All marketing info and online interactive tool included the closet. Was informed at pre-drywall that the closet was no longer offered and no option to request it. Another surprise was a miscommunication with the design team and the Construction manager about having both recessed lights and pre-wired vanity lights in the secondary bathrooms. We worked through this as a team and I'm very happy with the outcome. Loving the house! After moving in, discovered we may be missing a heat vent in the master bathroom and a cracked window in the garage door. Some additional minor oddities but an excellent work of craftmanship. Overall, we are so pleased with the building experience and the final product. Working together was/is indeed the secret to this success. ... More

Overall it was a great home. We really enjoy living there. Other than one closet in one of the bedrooms where the door is designed wrong and when you put your clothes in the closet you can’t open the door to get into the closet. Everything else has been great.

Overall the home buyers process has been great. Pulte team has been great but the subcontractors have been horrible with responding and fixing issues especially the electrical team. I’ve been experiencing electrical problems since moving into my house and they still haven’t resolved the issues. Closed February 13th and it’s currently April 16th. Two months of not being able to fully enjoy our home.

We’ve had a few issues we had a leak under the sink that was no big deal that was fixed right away. We then had our slider on our lanai when I went out and then shut it. It locked because the pin in the handle did not come back out to stop it from locking, we had to hire a locksmith to come that night because we were locked out of the house at $300 which we were never reimbursed for they came and fixed the door and we were told that that does happen sometimes when it was misaligned so they realigned it we had the patchwork done on the wall and repainted Some of the screws started to fall out of our garage door and there was no end on the wires to keep them connected in the sensor of the garage door. I had the sensors fixed and then the door company came out and said that the door must’ve been hit because the first and the third panel Bowed while we’ve had our garage so our car has not been in the garage The guy that came out was extremely rude and arrogant from D&D garage doors and then I never heard back from customer care person. I had to text him to find out what was going on and he said oh the garage door company said it must’ve been hit they’re not gonna cover it. Well you can’t hit the first and third panel unless you got a really special car, especially when they are, 6 feet away from each other. The spots that were bowed we’ve had our sprinkler systems break and not have water on our lawn for a couple weeks. We have an issue where all the connections are for the water system where it is a deep hole I have contacted the HOA and put in a request for that to be fixed because it’s a safety issue I have a child that is blind and she’s falling in there already That still hasn’t been fixed and we’ve been here a month ... More

Little small things not great at all!

I submitted my list of repairs several days ago, but have not received a response. I reported people changing their oil in the mail box parking lot. The sales person at the model said to me “sounds like a management problem.” Management was already gone home and I was disappointed with his lack of care about responding to my complaint. I reminded him the development is under builder control and this is against the community rules. He straight could give a crap. Disappointed on 1/23/24 at 5:30 pm.