Pulte Homes Reviews

Working with Pulte was surprisingly easy. They involve the homebuyer in every aspect of the homebuying experience. Their homes our beautifully built and the quality of the home for the price is good. Everyone I worked with; loan officer, home design, construction manager and closing agent were all very personable and knowledgeable subject experts. Pulte is a homebuilder you can trust to build well crafted quality homes.

Great experience during the process

Generally we are happy with our new home. There were issues with wrong roof trusses, which needed to be modified, and caused significant delays. We should have asked more questions in the design phase, as we made assumptions that caused disappointments.

Hazel, our construction mgr was outstanding, simply the best.

My home buying experience was smooth for the most part. There were moments when the communication lacked but overall I am very pleased with my experience and love my new home!

Pros: The construction manager was very nice and responsive to questions about the build process and timeline. We were able to choose between different packages for the design (flooring, paint color, cabinet color, appliances). The end product is awesome and I'm very happy with having a new build home. Cons: The painters got paint on everything (light fixtures, flooring). There are two stains on the carpet in one of the bedrooms. The blinds that Pulte had as an option do not work (loud clicks and don't close all the way).

Didn’t not have a good experience with pulte mortgage, sales, design center, or the builder. We ended up using our own mortgage company because there were so many issues with pulte mortgage. We had a few didn’t issues during the building process. Once the home was completed it turn out very nice but only because we stay on the builder throughout the process. If had not been for the area and the community we probably would have cancelled our contract early in the process.

The project manager was the best, he has been very responsive and shows that he cares.

Quality of workmen ship and materials used were not even up-to the mark. Construction managers had no control on the contractors. They just do things on their own. I would say, they deployed some freshers to do the job and they did what they can do. Most of the items in the house had issues. They tried masking these up during the walkthrough. Upon using these items on a daily basis we started seeing issues. When reached out to warranty team, they came back saying that the damage could have happened because of the usage which doesn’t make any sense. No one cares about the issues and they ask us to wait for 11 month window to fix issues. Cracked caulking, drywall cracks, nail pops, and cracked grout lines, floor squeaks are covered under the one year warranty, but only once will this be addressed, per the warranty manual. Overall very unhappy experience. ... More

Just bad experience. House was not given cleaned a month later still not clean

Good morning. Overall our experience with Pulte has not been positive. We started excited when we signed/started but it only went downhill. We suffered the filling issues: 1. Closing well past promised due date requiring unnecessary expense on our part and stress on our family, jobs, and children 2. Rudeness by several members of Pulte staff including mortgage, closing office, building team. Issues required bringing in manager to assist 3. Unresponsive construction manager. We are over 30 days past closing with our punch list not done and growing. We have over 30 additional issues found. Our concerns are no longer being addressed which is unacceptable. Here is our list: We also need to submit our list since we’re at 30 days of what needs to be fixed which we have unable to get anyone to address including warranty: 1. Ethernet wall sockets incorrect type/unuseable 2. Back porch post - replace 3. Garage windows - paint 4. Windows above garage (attic)- paint edging/borders 5. Door in garage leading to mud room - replace (gouge at bottom prior to moving in) 6. Kitchen door cabinets - replace (they got dropped off) 7. Blue tape marking issues still within home (paint/drywall). Removing as I go if needed 8. Floors with paint on them. 9. Front door frame - clumps of paint/sealant around frame (grey area) 10. Broken door stop in office 11. Dry wall/texture hole by upstairs bedroom 12. Garage Leak in ceiling 13. Inspect AC ducting in the rest of the house for leaks. 14. Roof Fascia 15. Front home vent fascia broken. 16. Drain above front door 17. Light above front door 18. Slab Skin Coat 19. Driveway many issues 20. Slabs on side of house 21. No top soil 22. Broken irrigation hose 23. Large section of yard with no sprinklers. 24. Soaker hose around electrical box 24. Sprinkler heads covered 25 sides/center of yard not leveled/resoded 26. Garage never repainted. 27. Both sets of windows in attic never blacked out 28. Fascia under master bathroom plumbing. 29. Broken cabinet door in master bathroom 4. Unable to get people with Pulte to keep their word, from closing dates, interest rates, returning calls, etc. 5. Poor work on a half a million dollar home especially yard I won’t keep going because this just upsets us. As an active duty family, buying this home was a huge commitment on our part and we feel used/abandoned/ghosted/manipulated by Pulte staff. As nurses, we are used to stress and customer service. Pulte has not provided this well. We will never recommend Pulte to anyone at this point. ... More

OVERALL FROM BEGINNING THE WORST EXPERIENCE IN BUYING A HOME AND WE HAVE PURCHASED AND BUILT HOMES IN THE PAST FROM DIFFERENT BUILDERS.

The home building process was stressful and delayed. Not all the delays were due to labor and supply shortages. Some of them were due to an inexperienced construction manager and trades that made mistakes. The price of the house was high compared to what you could get 5-10 years ago. The quality of the build was medium-high. No major issues, but some components were not done to my satisfaction and I plan to replace certain things within a year or two. The build took almost 15 months and the delays caused major inconvenience to my family. The house itself is good and overall is something that will work for my family long term, but overall I did not enjoy the build experience. ... More

I was and continue to be impressed with layout, lot size and quality build of the Clubview by Pulte

The home took awhile to build, but the final product was worth waiting for. Of course there are some issues with the home, but that is to be expected.

Building a new home can be a scary task but honestly the people at Pulye made it easy. The sales process was smooth, Trenton explained everything and offered advice on how to stay on budget but still get the house we wanted how we wanted. Building was just as simple, with timely updates from our project manager and an honest build time estimate we were able to relax and enjoy seeing the process. We really appreciated the work and communication by everyone involved. We were so impressed we even had my in laws build with them same sales team and project manager.

Plumbing was run differently in my house compared to the model, which resulted in additional soffits and bulkheads which were not ideal. When this was first noticed corrections were not taken. I feel that the local sub contractors were told to do a job, but no one checked their finished product to make sure it met Pulte’s quality standards.

Lack of communication. No clear message.NO estimate closing date.

Been in new home for one month now. They forced us to close by Oct 1 to hit their quota after we waited over a year for it to be finished. Now waiting weeks for someone to feed pond to all my issues that were not complete. My punch list. Everyone dark except these surveys

As first time new construction homebuyers, this was definitely a less than average experience. Unfortunately, the way the homebuying experience finished is what was the most disappointing. There was a strong lack of communication and a lack of attention to details. Here are just a few of those details missed. 1)There was a missing filler piece where the dishwasher was supposed to go which delayed our dishwasher install 2 weeks. 2)The brick on the exterior of the house was promised to be cleaned, but never was despite several emails and calls to the construction manager, Kirk. The way the brick was left upon completion was unacceptable and the fact that it was never cleaned properly (even though stated it would be) was just flat out frustrating. The brick is still not cleaned to date. 3) Our vent hood in the cabinet above the microwave was also never installed when we closed. Again, we were told by the Construction Manager, Kirk, that this would get taken care of. After several emails and follow-ups on when this would happen, it finally was completed 3 weeks after we moved in. My wife and I were very disappointed in the lack of urgency or what seemed to be a level of care that was shown after we closed. The kicker is that when we went through the final walkthrough before our closing, it was noted that ALL these things needed to be addressed, but it was like pulling teeth trying to get them to address the things they knew they needed to fix! It was also interesting that in the other part of the subdivision, there was another builder that was also building homes, and one of our vendors that we used for our back patio commented to us that the other builder seemed to pay closer attention to the details more and their workmanship especially on the exterior was much cleaner. I mean there are other houses that are surrounding us where their brick appears to be cleaned properly so I'm not exactly sure why ours is one of the ones that look very unprofessionally done. Our experience leading up to the last few weeks before closing was fairly good, but ever since then it has definitely been less than average which left a sour taste in our mouth and kind of wished we had explored what the other builder was offering. I guess the grass is always greener, but the just the lack of communication and delivering on what was promised was what really disappointed us in the end. These were easy things that could be fixed, and we didn't feel like we were shown any level of care, not sure if it's because we were younger homebuyers or what, but definitely something that affected our opinion of Pulte as a company. Hopefully this finds its way to someone and will be helpful in making their homebuying decision. ... More

Nikki dos't response to the issues and emails

We have been disappointed with the home buying process and workmanship in our home. We were hoping to be excited to take possession and that did not happen. Many times our concerns were dismissed. No urgency to get things corrected. For example, our doors on the lower level will not close, at all. The carpet in one area does not meet the baseboard which leaves a gap. The toilet is not bolted down tight to the floor. The toilets are not centered between the vanity and tub. We do not have a main water shut off inside the home (has since been resolved). We love the location and were hoping for better quality for the price. We hope to have our refrigerator 3 months after closing and still waiting for refrigerator although they have provided a very basic temporary in the meantime (we have since received the correct refrigerator). We have really tried to balance our expectations with the supply chain and labor issues and be realistic. We knew it would take longer to be completed and understood that. We have submitted warranty requests, and have heard nothing back. No information about utilities, or amenities. We suggest not closing until you are completely satisfied 100%. The subcontractors are not held to high enough standards. ... More

Quality of final finish could have been better. Did not clean the house fully before delivery.

Very disappointed. Apparently, there are no true craftsmen working for Pulte only the cheapest laborers. There are too many issues to mention them all. The finish on the walls looks terrible. There are runs, clumps, and drips everywhere. There were several places that were marked for repair by our construction manager that the workers ignored. The bathtub and shower were left outside for months and filled with garbage and bags of grout. The shower and tub are scratched, scuffed, and stained. There was a globe on one of the bathroom light fixtures that was very obviously broken. I can only assume that they thought the lightbulb wouldn't need changed until our year warranty was up because there is no way they didn't know it was broken when it was hung. One of the kitchen cabinet doors was broken, all were very cheap looking. Several of the closet doors do not open properly. I could go on and on. The neighborhood is the only thing that makes buying this home worthwhile. We spent our life saving on this home and don't feel it is worth even a third of what we paid. We had to repaint the entire interior and change out the bathroom fixtures. Everything just looked cheap and junky. Also, HATE the fact that we had to have the giant 1970's mirrors in the bathrooms. They make the home look very dated. I asked that we not have the mirrors in the bathroom but was told that was not an option. The mirrors are glued to the walls and the walls behind them are not finished so we can't even remove them ourselves without paying a ton more money to have the wall fixed. I cannot even express just how disappointed we are and how much money we have had to spend, on top of the extremely high price we paid for the home, just to make the house livable. Would not recommend. ... More

More responsiveness would be better Overall fair quality but could be improved