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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 16068 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

16068 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

A1, On top of everything from A-Z

  • Joseph B.
  • Verified HomeBuyer
  • December 07, 2022
  • GARLAND, TX

Overall, this is the best home that I ever owned. I had three and this makes 4. And its the last. Everything about the house is a dream come through. From day 1 to 9 months later. Great workmanship, build. and style. This is the house for me.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Review

  • Derrick A.
  • Verified HomeBuyer
  • December 07, 2022
  • South Lyon, MI

Good overall experience. The sales representative and the building project manager were very responsive and informative throughout the process

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

WishingIcouldcalladoover

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • Murfreesboro, TN

Worst home buying experience EVER! Pulte is NOT what they used to be 15-20 years ago. There's no care for the home buyer at all. I had a Pulte home built back around 2000 and it was a quality product. My new construction home was thrown up as fast as possible with no care to quality. If I had it to do over, I would have kept looking...

Pulte Homes responded:
Hi - We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Still a good experience

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • Riverview, FL

The staff that we encountered were amongst the best however, there were a few issues. Closed on the home two months after the projected closing date during the time of contract signing, putting my family in an uncomfortable position without compensation. Múltiple work orders needed within the first week of closing on the home. Still awaiting replacement of a damaged cabinet during installation. Other than these minor issues, very good experience.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 5

Jerry

  • Jerry J.
  • Verified HomeBuyer
  • December 07, 2022
  • Laveen, AZ

This is a well built home. The design is to our liking and met what we were looking for in a home. This was a long journey but worth the wait ! Everyone was great throughout this process !

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Smooth process

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • Columbia Station, OH

Big daddy Ed was our rep for the building process in Columbia a station and his communication and responsiveness and professionalism was second to none.. he addressed everything we asked about and never made us feel unintelligent in any way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Home Purchase at Nexton Midtown

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • Summerville, SC

Be very careful when it comes to the Contract Details. Many Items are shown in the renderings you need to sign as part of your Contract and later in the Contract Paragraphs Details declared as optional not necessarily in your Home installed. Always per advantage PULTE.

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information if you'd like to discuss this further. ^TP

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Below Average Experience

  • Peter D.
  • Verified HomeBuyer
  • December 07, 2022
  • Naples, FL

I have to say that my experience with Pulte overall was below average. My home was delayed and at the end of the process Pulte rushed to finish my home. The rush to finish resulted in poor craftsmanship and minor damage all throughout the home. We hope that at the conclusion of our first year that Pulte makes good on their promise of our “dream home” experience.

Pulte Homes responded:
Hi Peter - We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Not worth the price paid.

  • Kenneth H.
  • Verified HomeBuyer
  • December 07, 2022
  • Murfreesboro, TN

I don't think the quality matches the price paid. No towel rings or bars in bathrooms. Have to buy the refrigerator. Other appliances not that great. Garage interior not painted . After closing very slow response to questions and concerns!!!

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Great sales and construction experience

  • Didier Q.
  • Verified HomeBuyer
  • December 07, 2022
  • Fort Lauderdale, FL

Adam C and Elli were awesome to work with, I want them involved in every house I buy in the future!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sri

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • Plain City, OH

Should fix few issues faster

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Don’t trust the timeline

  • Andrew P.
  • Verified HomeBuyer
  • December 07, 2022
  • Riverview, FL

This experience was one of the most stressful events I’ve ever gone through. Not knowing when the house would be competed, not knowing what kind of lease to sign for a temporary rental, and not to mention the enormous loss of money we had to pay for a month to month rental.

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information so we can get in touch with you? ^TP

Total Score 2


Quality 5

Trustworthiness 3

Responsiveness 5

Hard to get a hold of and have someone take accountability for workmanship after closing. People are not responsive.

  • Kaci t.
  • Verified HomeBuyer
  • December 07, 2022
  • Elgin, IL

Hard to get a hold of and have someone take accountability for workmanship after closing. People are not responsive.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Excellent experience

  • Daniel F.
  • Verified HomeBuyer
  • December 07, 2022
  • Lake Zurich, IL

Excellent experience overall. Thank you to Colleen and Garrison specifically for keeping me informed and following through with all of your promises.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience with Pulte homes

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • Princeton, TX

My experience switch Pulte was great. They kept me informed through the whole process. I’m happy with my house!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pros and Cons - you need to sweat the details

  • Calvin L.
  • Verified HomeBuyer
  • December 07, 2022
  • San Mateo, CA

Overall average experience. Bad: Felt rushed throughout most of the process even when there was plenty of time to close: namely, the deposit process and the document review/signing process. Salesperson was not good at explaining things clearly/succinctly. Worst part of the buying process: how inflexible the salesperson was from deviating from Pulte docs/procedures, even though they made a mistake. Build quality isn't amazing but it's functional: details like trim, carpet edging, screws for door hardware, and even tiny drips/paint spots on the floor are all things you notice after living ...

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 4

Incomplete House

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • NAPLES, FL

The initial process of building with Pulte was exceptional. We followed their process and things were on track. Once we were about half way through the process things started to fall apart. Lack of communication, delays, missed deadlines, etc. We closed on October 7th 2022, as of today December 7th 2022 we have tape all over the house marking repairs/items to complete the punch list as well as our 30 day warranty issues. Still Waiting!!!!!!!

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Firewood

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • Los Lunas, NM

Home is beautiful but the quality and workmanship is low. If they would take the time to actually take pride in their work and not rush. Warranty issues wouldn't be needed so much. Supervisors should be looking for work errors and actually care.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

High quality build, great customer service from Pulte

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • FORT MYERS, FL

I have been very impressed with my experience with Pulte. I have been in my home for a month and am thrilled with the quality of the build. Our construction manager Tommy clearly takes pride in his work. He kept us informed throughout the process and was always available for questions. For the little fixes around the house, Gianni was amazing. Super responsive and helpful. I love my new home so far and can't thank Tommy and Gianni enough for their assistance.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

ok

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • Okatie, SC

Too quick on closing walk through. when items found not responsive and even tried to hide apparent fixing.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Beautiful home, Great floorplan

  • Nichole M.
  • Verified HomeBuyer
  • December 07, 2022
  • Grove City, OH

We love our home and our neighbors.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Sweet Home

  • Ramasubramanian N.
  • Verified HomeBuyer
  • December 07, 2022
  • Elgin, IL

Initially I thought it, new build home will be tough one. But Pulte made that process little easy... I'm happy with build material quality and build team support too. The sales team updated the build process on weekly basis and mortgage team helped me to get that home on time...!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My fenced in yard

  • Ira K.
  • Verified HomeBuyer
  • December 07, 2022
  • Winter Garden, FL

I cannot praise Frank and Jason enough. They are responsive and professional!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My overall review for my house in Hidden Oaks Garland

  • Omer M.
  • Verified HomeBuyer
  • December 07, 2022
  • GARLAND, TX

Overall I am happy with the process and house. There were some issues but most of them taken care of by project managers. The quality of materials are good. The cleanliness of house was not perfect.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Home NorthCove

  • Lokesh P.
  • Verified HomeBuyer
  • December 07, 2022
  • CUMMING, GA

We like the most about Pulte NorthCove the big lot sizes, building exteriors, structural options, but the quality of the building need to be standardized, base / inbuilt structure for a same option varies across homes, either missed or looks different than standard options, requires lot of follow in the process of building. Sometimes we feel we are getting low quality finishing for amount we have paid.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

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