Pulte Homes Reviews

Exceptional service assisting us switch home model and location. Well built home. Final inspection had some small problems which were handled expeditiously.

In Covid Era, Builder was able to get the home ready with few change orders as supplies were limited. The home is build very nicely and we are happy with our lot and all the upgrades we selected.

We purchased our home on line not even seeing a model home. The main item on our list was either a ranch style house or an owner suit on a main level . This is why we picked Hartwell model floor plan. Our primary suite not really a suite because of the size of our bathroom in particular...looks cramped not functional; there is not even a room to mount a towel holder. It's not the only reason of our disappointment. We flew from Denver, Colorado for our "Blue tape" walkthrough. Four people spent three and half hours to cover the house with blue tape. Note, it wasn't all we could see. Obviously, our house wasn't ready to close in a week as planned even though Ed Norris was trying to convince us in other wise. From poor quality of craftsmanship to cheap material used Pulte has discredited them selves. We moved in our house three weeks ago. We still cannot live our life; don't have time for our projects. Our house is covered with blue tape the trades are coming almost every day fixing and replacing which should have been done right way to begin with. This whole experience of buying a "new" house took away all excitement and happiness. I didn't even mention that the main level thermostat was located in the middle of the wall in our living room. The return air duct brakes crown molding (one of the upgrades) in pieces in the middle of living room. Our dishwasher was not installed according to manual; it was sticking out far from the face of kitchen cabinets. This list can go on and on. As I write my review, there's a trim crew replacing a lot of trims in our house. The bottom line, we regret we've bought our house from Pulte and wouldn't recommend to anyone. We paid rather huge price for something they call a production house. ... More

We have had a great experience building with Pulte. I gave 4/5 stars for the value because the selections given were not top quality and I wish that they had better selections available for home buyers.

This was not a great experience. My first review was very in depth but it ‘drew business away’ but new home source wouldn’t post it because they are paid by the builders to host their information - just to be transparent. This was bad from start to finish it has been months since closing and many items are still not completed on our punch list. We do not have final occupancy from the village. It has been a struggle every moment of the way. Good Luck!

I have a 3 page list of poor quality material selections, poor installation, let alone poor house design issues, that has not been addressed in any timely or comprehensive manner since our closing on Aug 31, 2022 for our new home in Lazy K Bar Ranch. Can easily say that other than the scenic location and floor plan, this home purchase has been the worst of any of our 6 home purchases across the country, including new builds, during the last 40+ years of our lives. We had a Pulte home in the Cleveland area in the late 90s and 2000s and it was nothing like this in terms of design, materials selection and build quality issues. There are just too many examples and issues to list here, but they range all over the board from HVAC and tankless water heater undersized units (labeled for mobile home installation!); plumbing; electrical; tile installation; drywall, baseboard and door trim finish and painting; discontinued upgraded cabinetry already chipping with no soft close doors or drawers; different brand toilets; narrow doorways that don't easily accommodate appliance or furniture delivery; uninsulated exterior garage walls and probably ceilings (in TUCSON!!!) etc., etc. etc. We are now working with GCs and other trades to basically gut and remodel our entire home due to these issues since Pulte has been non-responsive thus far to our concerns and issues. Likely at least $150-200K on top of $700k purchase price. As the title says, NEVER AGAIN will we purchase a PULTE home. ... More

This is our first time buying a new construction build and we literally stumbled across this new construction site on a random Sunday afternoon. We met the builders sales agent, Jennifer, who gave took the time to explain to a couple of newbies what the new construction process. We needed an expedited timeline and with Jennifer's constant help, support, empathy and kindness we were able to move into a brand new, gorgeous Pulte townhome in just about 3 months from the day we met her on that Sunday afternoon. Everyone's experience with a new build is different and we had a few hiccups along the way, but I am taking the time to write this review to say that having a talented Sales Rep in your corner made all the difference for us. ... More

Thought we were going to get a quality home and instead we got a used house that we've been fixing ever since we moved in.(it's new construction bit doesn't feel like it it) The construction manager Mike was NOT helpful at getting things resolved prior to us moving is even though he was informed of all the issues. DO NOT expect great things if you go with Pulte.

Everyone that we have dealt with during our experience from the beginning of purchasing to completion, was extremely knowledgeable in their area each one was polite, respectful, truthful and helpful through each phase! We couldn’t be happier!

To start with I like to thank the Pulte builder team for an amazing job they did putting the house together from the door step to back yard, the materials used, the kitchen product. A big thank you to the sales team member from the Menefee team Mr. Auturo that introduced us to Pulte Stratford Place where we call our home now. I say special thanks the sales representative Mrs. Jill and her team for an awesome job she did from the initial day of our purchase to final move-in. I thank her for the professional she is at what she does best, going above and beyond, just for us to have that smooth experience we had, I was amazed with her quick response to any questions we asked. ... More

We were rushed into our new home without many things being completed first. We have had various issues with the finishing stages of the home and the exterior of the home. Paint was not and is not completed to match colors, holes in cabinets, cracked cabinets, dents on facia of appliances, stucco cracks on most exterior walls, and many other little things that add up to a move in ready home, which this was not. They are fixing things as we go but that's not good business practices if you want to continue business. Would be nice to pay for a home that is move in ready, cleaned, not construction cleaned which is dust and insulation everywhere, and everything work before buyers move in. ... More

Since we moved into our new home we had sewage backup into our house twice, The new stove wasn't working correctly. it took an hour to bring a can of soup to a slow boil. The Pulte rep said the range was not supposed to turn red and said it was working correctly. When we tried to start the oven it started making a loud grinding noise, sparking and smoking. the Whirlpool technician that came out said that it was wired correctly, We had electric sockets that did not work, the paint on the walls looks like it was painted by a five-year-old. We have palms that fell over in the storm that were not supported with stakes, We paid for upgraded appliances they gave us a tiny microwave and it doesn't open properly, There is a hole in the facia they say its normal. ... More

very bad experience and very disappointed

disappointed but overall nice house

In a few words, the whole experience was awesome. We are quite happy with the location and quality of our new home!

We had a great experience, especially dealing with Alex, our salesman. His follow up skills are great and he's always ready to answer questions and resolve problems, even on his days off. This was our second purchase experience with Pulte Homes and we're already planning a third one in the near future:)

Poor communication/workmanship needs to improve

Our situation was a little different from others because we had just arrived from Minnesota and saw the house for the first time 2hrs prior to closing. Didn't really have enough time to let things sink in. Chris and Scott have been very responsive since we have moved in to help us get settled and fix any minor things that needed attention.

Take too much time to respond and too many repairs after closing

We were excited to enter into contract with Pulte on our new home back in July 2021. The interaction with the sales team through the majority if the process was excellent. Tara was pleasant to work with in terms selecting our floorplan and upgrades. She communicated extremely well with us and we were grateful for her services. On the other hand, our experience with the construction team was poor. We had 4-5 different construction managers along the way thay didn’t provide us with the best communication. We never felt a great connection with any of the construction managers, we actually felt as if we were being passed around without any consideration of our experience. It took over a year to complete our home, after we were told it would only be 9 months. We were very involved with our home project from start to finish, we visited the site 2-3 times a month to witness the progress. While slow at times, we did notify sales/construction of issues we noticed on the quality/workmanship of the home as is progessed. We were reminded various times that all the quality issues on the home would be addressed 1 week prior to closing. We were also assured that ALL the quality issues we highlighted would definitley be resolved before we closed. I was always skeptical as I witnessed the slow progress of the home being built. None the less, I put faith into Pulte to resolve all the quality issues before we closed. With that said, we closed on our new home in August 2022. We were disaappointed that the quality issues were not fully addressed prior to closing, as we were continuosly assured. As of 10/05, as I provide this review, we are living in the house and are still having to put for effort to have Pulte resolve the quality issues in our jew home. It is quite disappointing to have a brand new home, with all new construction and upgrades that we selected along the way, just to witness the lack of quality that Pulte sold us on in the begining as being their top priority with their customers. Since we moved in, my wife and I have not been able to shower in our upgraded spa shower that we paid for. Not one shower! This is extremely frustarting and downright unacceptable. There remain multiple issues with our Spa Shower and Master Bathroom as a whole. Not to mention they other issues throughout the house that have yet to be addressed. The communication is lacking with addressing these issues and confusion seems to be an overwhelming sense amongst your Pulte team members and trades we have been dealing with. I have lost just about all faith and confidence in Pulte to provide us with good communication, a sense or urgency to address our concerns, or to even a quality product! Our experience began with excitement and joy, but has quickly deteriorated, which is unfortunate. We are happy to be residents in the Santa Rita Ranch community, but are extremely disappointed with the Pulte experience regarding Quality, Workmanship and Communication. ... More

I am experiencing multiple heater issues in my new house 1) getting big noise while running heater multiple times in a day in Flex room as well as powder room. Pulte management saying it's as per quality, I did check with multiple Willwood house owners and they are not getting any noise. 2) we need to wait 3 to 4 minutes every time to get hot water in master bathroom so we are wasting 15 to 20 minutes of water every day before shower.

Good luck with finishes and trying to get them to fix things that are mentioned before closing on your pre closing walk-thru. Oh and emergency issues like leaking windows have taken weeks to fix.

Great experience with Pulte building in Grand Oaks!

Ruff work everywhere. Poor communication.

I thought the home materials were good quality. Not even a month after moving in the bathroom sink basin got a big Crack. Pulte is unable to fix it because it didn't happen during closing. I doubt I'll buy a Pulte home again. Everyone should beware and pay close attention to the finishes if choosing Pulte.