Pulte Homes Reviews

very bad experience and very disappointed

disappointed but overall nice house

In a few words, the whole experience was awesome. We are quite happy with the location and quality of our new home!

We had a great experience, especially dealing with Alex, our salesman. His follow up skills are great and he's always ready to answer questions and resolve problems, even on his days off. This was our second purchase experience with Pulte Homes and we're already planning a third one in the near future:)

Poor communication/workmanship needs to improve

Our situation was a little different from others because we had just arrived from Minnesota and saw the house for the first time 2hrs prior to closing. Didn't really have enough time to let things sink in. Chris and Scott have been very responsive since we have moved in to help us get settled and fix any minor things that needed attention.

Take too much time to respond and too many repairs after closing

We were excited to enter into contract with Pulte on our new home back in July 2021. The interaction with the sales team through the majority if the process was excellent. Tara was pleasant to work with in terms selecting our floorplan and upgrades. She communicated extremely well with us and we were grateful for her services. On the other hand, our experience with the construction team was poor. We had 4-5 different construction managers along the way thay didn’t provide us with the best communication. We never felt a great connection with any of the construction managers, we actually felt as if we were being passed around without any consideration of our experience. It took over a year to complete our home, after we were told it would only be 9 months. We were very involved with our home project from start to finish, we visited the site 2-3 times a month to witness the progress. While slow at times, we did notify sales/construction of issues we noticed on the quality/workmanship of the home as is progessed. We were reminded various times that all the quality issues on the home would be addressed 1 week prior to closing. We were also assured that ALL the quality issues we highlighted would definitley be resolved before we closed. I was always skeptical as I witnessed the slow progress of the home being built. None the less, I put faith into Pulte to resolve all the quality issues before we closed. With that said, we closed on our new home in August 2022. We were disaappointed that the quality issues were not fully addressed prior to closing, as we were continuosly assured. As of 10/05, as I provide this review, we are living in the house and are still having to put for effort to have Pulte resolve the quality issues in our jew home. It is quite disappointing to have a brand new home, with all new construction and upgrades that we selected along the way, just to witness the lack of quality that Pulte sold us on in the begining as being their top priority with their customers. Since we moved in, my wife and I have not been able to shower in our upgraded spa shower that we paid for. Not one shower! This is extremely frustarting and downright unacceptable. There remain multiple issues with our Spa Shower and Master Bathroom as a whole. Not to mention they other issues throughout the house that have yet to be addressed. The communication is lacking with addressing these issues and confusion seems to be an overwhelming sense amongst your Pulte team members and trades we have been dealing with. I have lost just about all faith and confidence in Pulte to provide us with good communication, a sense or urgency to address our concerns, or to even a quality product! Our experience began with excitement and joy, but has quickly deteriorated, which is unfortunate. We are happy to be residents in the Santa Rita Ranch community, but are extremely disappointed with the Pulte experience regarding Quality, Workmanship and Communication. ... More

I am experiencing multiple heater issues in my new house 1) getting big noise while running heater multiple times in a day in Flex room as well as powder room. Pulte management saying it's as per quality, I did check with multiple Willwood house owners and they are not getting any noise. 2) we need to wait 3 to 4 minutes every time to get hot water in master bathroom so we are wasting 15 to 20 minutes of water every day before shower.

Good luck with finishes and trying to get them to fix things that are mentioned before closing on your pre closing walk-thru. Oh and emergency issues like leaking windows have taken weeks to fix.

Great experience with Pulte building in Grand Oaks!

Ruff work everywhere. Poor communication.

I thought the home materials were good quality. Not even a month after moving in the bathroom sink basin got a big Crack. Pulte is unable to fix it because it didn't happen during closing. I doubt I'll buy a Pulte home again. Everyone should beware and pay close attention to the finishes if choosing Pulte.

Most parts of the process were way below standards what we expected of Pulte. Multiple times I gave you the benefit of doubt due to global supply chain issues. But now it is clear you were only interested in selling at the market peak, not focused on delivering. 1. Warranty manager although responsive, only responds to selected issues. Some of the issues seem to go into a black-hole. 2. A few glaring design defects were not mentioned, although every employee, contractor and visitor knew of them (driveway slopes backwards, carpet in a few rooms highly defective). Cabinets poor - spacing between cabinets and drywall. 3. The construction manager was a very personable guy, but again hid issues. Tried to sell off everything as final touches. Months after closing, the "final touches" are still unaddressed. 4. The closing department held my key hostage for a day after closing. They didn't give the final figure in time and even after my wire made it to them, they locked themselves in a half day meeting (8/22/22). How can you schedule a closing and let your employees go to multi-hour meetings during that time?? You're lucky I didn't get a lawyer and made you pay for that. 4. I am giving it until Oct 31 for all issues to be fixed. We are reasonable for minor issues - but not going to accept the issues that were slid under the carpet. I am engaging a lawyer. Will go the legal route after Oct 31. ... More

Pulte share all beautiful things when you make the purchase… but after you sign… begin all the lies about the problems in construction. Pulte don’t give real answer. All excuses. Bad workmanship and materials. We have open like 50 items to replace by warranty. Not small. We have like floor bathrooms, drywalls, paint. So stressful. Pulte it doens't care about all the issues in the community. We hace security problems because the gate is always for construction. And they don’t care.

Right from the beginning, it was so tough to get any update from the construction manager. Target closing date Aug 2021 got delayed for 1 year. Finally closed in Aug 2022. Final walkthrough was a nightmare. They missed to put the window in one bedroom and got caught during inspection. They keep telling about staff shortage but it dint seem true since they are building scores of other houses in the same community. Construction manager didn’t bother to inform us of the status. We kept pushing to get the closing date and finally ended up paying sky high interest, only because of a careless construction manager. Horrible experience with this construction manager. ... More

The Pulte experience was great!

First off, we love our new Pulte home. For the most part, we are very happy with the home, our upgrades, and the quality. During the process of working with Diane (sales office) and Jake (construction manager), we have been impressed with the time taken to provide details and inform us of the construction process along the way. Unfortunately, at the end of the process and now, 1.5 months of ownership, we most certainly do not feel like a priority any longer, nor do neighbors that we have spoken to. Jake the construction manager turned over the responsibilities for closing out our home to his assistant, Kyle. First, Kyle changed our closing date without informing the Title Company or me and my wife. During the walkthrough he did a good job walking the house and his crews followed up on most needed quick fixes. However, when pointing out stains in the carpet upstairs, he said he would send a carpet cleaner. That never happened. We decided to live with the stains and will work to remove the stains ourselves. The next item, which is major to me and my wife is that our kitchen cabinets are still not fixed. There are several molding pieces missing, a cabinet side missing, self-closing drawers that do not close, and the nail holes/scratches have not been covered. Kyle indicated that he ordered the parts and that they should be received within a week or so. The cabinet parts have still not been received 1.5 months in and Kyle is extremely slow to reply or give adequate updates when he does respond. When reaching out to Jake to obtain an update he pushes the responsibility onto Kyle. We paid an awful lot for this chef's kitchen and we want to fully enjoy it. Lastly, we still do not have our smart lock for the front door. When the smart home installer called Kyle about the lock, Kyle indicated it was on backorder after checking around. Kyle never informed us it was on backorder. 1.5 months in and no smart lock. Is the problem the two different companies not being responsive, or is the problem our construction management? To us, it doesn't matter...we just want our home to be finished and have what we paid for. Overall, like I said, we love our home. But, as soon as Pulte received our money, we certainly do not feel like a priority to Pulte Chasewood's team. That is very disappointing! ... More

Work with our sales person has been excellent. She was helpful with selections and also with advise about options. She has let us know what was happening during construction and explained the delays. The biggest problem that we had was that when we walked through prior to closing there were many things not finished and no touch up had been done. We were promised that they would be done by closing and nothing was done. For example, our refrigerator was not set up, the washer and dryer not connected, vent covers and covers under the kitchen sink were missing, doors were cracked and split and an attempt to repair one door left it off the hinges in our bathroom - it needed to be replaced. The paint job was sloppy and there was glue and other material on the floors. There were cap over the screws missing on the front door and the outer door windows were covered with excess paint. It was really sloppy and it delayed our moving in be several days. Since closing Jon has been in and taken care of a number of these concerns. He has been amicable, apologetic and efficient. However, when he was out we got no response to requests. We have now been in our home for a month and just got the keys to our mail box so we can receive mail. Although we are still pleased to be living in a Pulte Home and greatly appreciate the responsiveness to our requests for repair of items that should have been done at closing, we are considered that there is a serious problem with preparing these homes for sale in an expected way that may deter others. We hope that this is a temporary problem. We also have not heard from the management company and the field behind us is tremendously overgrown and for those of us with allergies is a serious problem that also must detract from sales. Please consider mowing it. ... More

Had a great experience in the process.

we were not happy with the delays in building our house. from contract to closing took 15 months. way too long

Pulte DID NOT follow their own guiding principles: “Do the right thing”; “Compassion for the customer” or “Care about quality”. They bullied us into closing on a house that was Not “Complete, Clean or Move-In-Ready” They switch out appliances selected and paid for to lower level brand. A house that should look new looks like a 20 year old resale due to chipped floor tiles, chipped drywall corners, scratched doors, dented and gouged baseboard and trim, window, door, electrical and plumbing issues, too many more list.

Excellent builders very great home

My experience with Pulte Homes Staff was great. I had a fantastic experience with Stephanie as my sales rep. She was phenomenal especially with her knowledge, expertise, and understanding in selling the Pulte Home experience. Also, my experience working side by side with Bob (the foreman) helped my transition into the new home successful. He went to great lengths explaining the details of what my Pulte Home had to offer. His assistance along with Stephanie's expertise helped make my Pulte Home move in great. Out of all the homes I've had, Pulte Homes is the best builder hands down. They use the best materials and the home seems put together more than the others I've purchased. ... More

It has definitely not been a stress free move process. A lot of rescheduling because of not receiving communication in time that walk-throughs cannot be met as things are not finished, or having to reschedule the closing multiple times. In the end we could not move the closing any further due to move out constraints, but the house was not fully ready yet 3 weeks after promised delivery when they were just one month out of closing. If they had focused on our house I'm sure they would have been able to, but it seems they were short staffed and had multiple closings around getting delayed, so sometimes nobody was working on it as it was just in the queue. A bit disappointed on the quality of the finishes in the house, we highlighted multiple times various areas to be addressed, but they never did. You get to the point that you give up asking and just see if you can do something yourself instead. Some examples are: paint on the hardwood floors, stain on the stairs are not done very well in certain spots or there are stain drips on hard wood. The whole house was dirty as well. It just doesn't show as a good quality finish. After moving in, I opened various tickets to address some immediate concerns. After not hearing for a while, a new warranty manager was appointed - Demetri. Demetri took immediate action and was great to work with. Based on his supervision my tickets got addressed with quick turnaround. In the end things look a bit better, but overall I would still not say it's high quality work that I would have expected based on the price I paid. I'm still scraping my floors to try and get it paint free to make it look like a finished product. ... More