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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14919 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars in All Areas

14919 Reviews in All Areas

Star Rating Breakdown

5 ★ 7141

4 ★ 3034

3 ★ 2207

2 ★ 1305

1 ★ 1232

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

3rd Pulte Home

  • Anonymous
  • Verified HomeBuyer
  • November 13, 2025
  • Peoria, AZ

This was our third Pulte home as we moved from Illinois to Arizona. During the overall process, we had a good experience with our Construction manager Tony and the construction of our new home. He kept us in the loop and updated us and fixed issues as they came up. The house was finished three months early (which would normally be a great thing) however, based on our situation was not fantastic because we had a less than optimal experience with the Pulte mortgage side of things. In the end, everything worked out so as reviews go, we love the new house and are super excited about it. However, ...

Pulte Homes responded:
Thank you for sharing your experience, and for choosing Pulte again for your new home. We’re thrilled to hear that Tony provided great communication and support throughout construction, and that you’re loving your new home! We also understand the challenges that arose with the mortgage process, especially with your home being completed earlier than expected. Your feedback is incredibly valuable, and we’ll make sure it’s shared with the appropriate teams so we can continue improving our communication and coordination. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good, Could Have Been Better

  • Jatana C.
  • Verified HomeBuyer
  • November 13, 2025
  • Zephyrhills, FL

Overall, I love my home! The buying process was extremely positive and straightforward. The home was completed on time, however, on closing there were items that still needed to be addressed in the home, a post construction clean was not performed so there was dust everywhere, and there are several areas of sloppy rushed work that should have been addressed prior to closing.

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear you love your new home and that the buying process was smooth and on schedule! We’re sorry, however, that some finishing details and cleaning fell short of expectations at closing. Your comments are important and will be shared with our team to help improve the final quality and presentation for future homeowners. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

The Big Build

  • Jeffrey R.
  • Verified HomeBuyer
  • November 13, 2025
  • Medina, OH

My wife and I decided to make this big decision to build new planning for a home that would help us to live as long as possible in our home as we grow older. From our working with Linda in sales to Ray (construction manager) they both have been very responsive with us from making changes in the design to now that we have moved in to making repairs to the small home issues. We understand that no one can build a perfect house but it’s the support you get after closing on any issues that really shows the quality of the company Pulte. So far so good as Ray has been taking care of any little ...

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that Linda and Ray have been so responsive and supportive throughout your homebuilding journey and after move-in! We truly appreciate you choosing Pulte and wish you many happy years in your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

We’re so happy and blessed

  • Rudy G.
  • Verified HomeBuyer
  • November 13, 2025
  • Kyle, TX

Thank you for everything

Pulte Homes responded:
Thank you for your kind words. We’re so happy to hear that you’re pleased with your new home and experience! It’s wonderful to know you feel happy and blessed in your new space. We truly appreciate you choosing Pulte, welcome home! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good experience

  • Jacob L.
  • Verified HomeBuyer
  • November 12, 2025
  • Vacaville, CA

The process was decent considering some horror stories I have heard about builders. We had 3 different construction managers during the process which was frustrating, but our third and final one, Justin, was awesome. We wish we had him the entire time. Overall we are very happy with the house and have had great response time from our warranty claims.

Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear that Justin made such a positive impact and that your warranty team has been responsive! We understand how the transition between construction managers could be frustrating, and we appreciate your patience throughout the process. Congratulations on your new home, enjoy! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Pulte home building experience review

  • Anonymous
  • Verified HomeBuyer
  • November 12, 2025
  • Avon Lake, OH

The overall experience was great. Some of the building materials installed could have been upgraded.

Pulte Homes responded:
Thank you for sharing your feedback. We're delighted to hear that overall, your homebuilding experience was great! We appreciate your insights into the building materials used and will share your comments with the appropriate teams. Welcome home! ^KH

Total Score 4

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Stress but satisfied in the end

  • Domonique J.
  • Verified HomeBuyer
  • November 12, 2025
  • Middleburg, FL

There was confusing with the type of loan we actually qualified for and this made the process long and lead to a couple of times of no communication from Pulte and frustration and confusion. Ty (sales consultant), Eren (loan consultant) and Matthew (construction manager) were an absolute pleasure to work with. Not only did each of them offer incredible customer service and dedication to their jobs, but they made me feel like I was important and that they wanted the absolute best for my family and me. Ty wanted to correct our experience and grievances, and he went above and beyond to ...

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that Ty, Eren, and Matthew went above and beyond to make your experience positive and ensure you felt supported throughout the process! While we’re sorry for the initial confusion and communication challenges, it’s great to know the team worked hard to make things right. We truly appreciate your understanding and trust in Pulte, wishing you and your family many happy years in your new home! ^KH

Total Score 4

Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

Mostly good

  • Kirk K.
  • Verified HomeBuyer
  • November 08, 2025
  • Lake Villa, IL

The good: most everything was well coordinated for our build and move in. The builder reps and staff were very helpful and willing to correct any issues we had. There were a few issues - our microwave did not work correctly when installed and it took longer than expected to get a replacement. The circulation fan was recently found to not be running and the thermostat is not working correctly. The Briargate staff is helpful but had some glitches as mentioned with appliance/ equipment manufacturers/ contractor work as just mentioned.

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear your build and move-in were well coordinated and that the team was helpful in addressing your concerns. We’re sorry, however, for the delays and equipment issues you experienced and understand how frustrating that can be. We would like to escalate your experience to leadership for their review, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Pulte

  • Leslie C.
  • Verified HomeBuyer
  • November 07, 2025
  • Santa Fe, NM

Andy has been great during the process of building my home as well as Joe.

Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear that Andy and Joe provided great support throughout your homebuilding process! It’s wonderful to know they helped make the experience a positive one. We hope you enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

I'm totally satisfied with Builder

  • Nimesh P.
  • Verified HomeBuyer
  • November 07, 2025
  • McKinney, TX

I'm happy with home buying process

Pulte Homes responded:
Thank you for sharing your feedback. We're so glad to hear that you had a positive homebuying experience with us! Congratulations on your new home, welcome to the community! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Great customer service

  • Khaleel R.
  • Verified HomeBuyer
  • November 07, 2025
  • Mount Dora, FL

Quality could have been better but Pulte Warranty Service addressed all the quality issues right away. Very responsive, great experience.

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that our warranty team was quick to respond and took care of your concerns right away! While we’re sorry the initial quality didn’t fully meet expectations, we’re happy the service experience was a positive one. We truly appreciate you choosing Pulte and hope you continue to enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

The building supervisor was excellent at all phases. He is a great communicator that explained items and process.

  • Richard J.
  • Verified HomeBuyer
  • November 07, 2025
  • Middleburg, FL

Only minor issues as we settle in. One thing of note is the poor quality sod that was used. Full of many kinds of broadleaf weeds.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re so glad to hear your building supervisor provided excellent communication and support throughout your homebuilding journey! We appreciate your feedback about the sod quality and will be sure to share it with our team for review. Wishing you all the best as you settle into your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Everything pretty until after deilvery

  • Mario C.
  • Verified HomeBuyer
  • November 06, 2025
  • Melbourne, FL

My experience with everyone was fantastic before my house was delivered. Once it was delivered, all the issues started to come out (normal for a new house) the problem is now that I have to chase people to fix them instead of the builder interest on fixing was was reported as wrong.

Pulte Homes responded:
Thank you for bringing this to our attention. While we're glad to hear that you had a great homebuying experience, we're sorry to hear about your experience post-closing. We would like to make leadership aware of your unaddressed concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Overall, I thought it was a good experience - but it was the first completely new build home for me.

  • Michael H.
  • Verified HomeBuyer
  • November 06, 2025
  • Macomb, MI

During the construction process, I felt that I was helped along by some of the staff like Kay and Tony. They helped me understand the decision-making points along the way. However, at the end of the cycle, I felt a bit rushed to walk-thru and review so many things - especially when it came to the "how to use" part of that final week. It turned out to be somewhat overwhelming.

Pulte Homes responded:
Thank you for sharing your experience. We’re so glad to know that Kay and Tony were helpful and supportive throughout your homebuilding journey! It’s wonderful to hear they made the process clearer and helped guide you along the way. We’re sorry to learn that the final stages felt rushed and overwhelming. We understand how important it is to feel confident and comfortable with all the details before move-in, and we appreciate you bringing this to our attention. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Great processes leading to great communication and support, but too much emphasis on building codes

  • Anonymous
  • Verified HomeBuyer
  • November 06, 2025
  • Winter Garden, FL

The process from signing the sales agreement to the final delivery of the home is impressively well managed and organized. Every step is clearly defined, which helps buyers feel confident and informed throughout the journey, though the quality of materials and construction focus only on meeting the basic "code" requirements. From a construction standpoint, these standards represent the bare minimum necessary for compliance, rather than a particularly high standard of quality or craftsmanship.

Pulte Homes responded:
Thank you for sharing your feedback with us. We’re glad to hear that you found the homebuying process well organized and that our team helped you feel confident and informed from start to finish! At the same time, we’re sorry to learn that the quality of materials and craftsmanship didn’t fully meet your expectations. We truly appreciate you taking the time to share your perspective, it helps us identify ways to improve the quality and value we deliver to our homeowners. ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Our builder, Israel was fantastic

  • Bruce M.
  • Verified HomeBuyer
  • November 06, 2025
  • Estero, FL

The homes are well built but a bit close together and on the expensive side. That being said we are excited to be using our home next month.

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear you’re happy with the quality of your new home and excited to move in soon! We understand your thoughts on spacing and pricing and appreciate your feedback. Congratulations on your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Good home

  • Anonymous
  • Verified HomeBuyer
  • November 06, 2025
  • Glen Mills, PA

Good home, nice community and value

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to hear that you are happy with your new home and the community! Congratulations on your new home! ^KH

Total Score 4

Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Bonita Del Sol

  • Mark A.
  • Verified HomeBuyer
  • November 06, 2025
  • Bonita Springs, FL

* McKenzie in sales - PERFECT * Sebastian in Construction Project Management - PERFECT * Pulte Mortgage - Horrible experience. Worst ever. * Construction Quality - Very High * After close warranty effort - so far very good with few issues to deal with

Pulte Homes responded:
Thank you for sharing your feedback. We’re thrilled to hear that McKenzie and Sebastian provided outstanding service and that you’re pleased with the quality of your new home! We’re sorry to learn your mortgage experience didn’t meet expectations and appreciate you bringing it to our attention. Thank you again. ^KH

Total Score 4

Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

Joe was great, and very helpful. Everyone involved was great

  • William P.
  • Verified HomeBuyer
  • November 04, 2025
  • Surprise, AZ

Glad to have gone through it with the people I did.

Pulte Homes responded:
Thank you for taking the time to share your experience. We're so glad to hear that you had a positive experience with our team! It's wonderful to know that Joe was helpful throughout your experience. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Building Manager

  • Donnie S.
  • Verified HomeBuyer
  • October 16, 2025
  • Durham, NC

Greg was great. I did get some surprise charges from HOA and Management Company during closing process.

Pulte Homes responded:
Thank you for sharing your feedback. We're so glad to hear that you had a great experience while working with Greg! However, we are truly sorry to learn about the surprise charges. Can you please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Love the neighborhood!

  • Marija G.
  • Verified HomeBuyer
  • October 16, 2025
  • Ann Arbor, MI

My only complaint is that the model had a cove ceiling and a bay window. Nothing was said that those would be extras if I wanted them. And yes I would but when my home was built no cove ceiling and no bay window only to find out I had to specify that I wanted them. They were never mentioned in the upgrade section. I feel a little put out by that.

Pulte Homes responded:
Thank you for taking the time to share your experience. We understand how frustrating it can be when expectations don’t fully align with the final build. We appreciate you letting us know about your experience with the cove ceiling and bay window, and we’ll escalate this feedback to our leadership team so they’re aware. Your input helps us improve communication for future homeowners. ^KH

Total Score 4

Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Customer service for repairs

  • Grace S.
  • Verified HomeBuyer
  • October 15, 2025
  • Riverside, CA

We like Ed's fast response for repairs.

Pulte Homes responded:
Thank you for providing feedback for us. We're so glad to hear that Ed has been quick to respond and resolve your concerns! Congratulations on your new home, enjoy! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

My story so far

  • Jayne S.
  • Verified HomeBuyer
  • October 15, 2025
  • Santa Fe, NM

I had a wonderful Pulte broker helping me. The lender was good and helpful. The aftercare is not so great. It would be wonderful if someone could come in and go over things with me. The hot water isn't working properly, the gas hob is burning so high it burns everything. Some of the manuals were missing for certain items like the hot water tank. Apart from that I love the house.

Pulte Homes responded:
Thank you for sharing your experience with us. We’re glad to hear that your broker and lender were helpful and that you’re enjoying your home overall! We’re sorry to hear about the challenges with aftercare, the hot water, gas hob, and missing manuals. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 5

Responsiveness 3

Kyle was very good explaining everything to us. Daryl has been great to help us with issue & concerns we have

  • James M.
  • Verified HomeBuyer
  • October 15, 2025
  • Mesquite, NV

I have enjoyed working with Ashley, Kyle, & Daryl they are very helpful my thoughts of building a new home isn't carpet, & cabinets that bang the wall , Carpet in the desert just don't work . Other than that its a beautiful home . Yes, I could up grade for a outrageous amount of money. Anyone looking to buy a new home I would recommend Pulte . Great builders , great people to work with. End result beautiful home. Thank-You

Pulte Homes responded:
Thank you for sharing your feedback. We’re so glad to hear Ashley, Kyle, and Daryl made your experience a positive one and that you’re enjoying your beautiful new home! We appreciate your thoughtful insights and kind words! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Builder was amazing

  • Stephanie C.
  • Verified HomeBuyer
  • October 11, 2025
  • Bluffton, SC

We loved that we were included in all the process of the build. Excellent communication with our builder. Our sales rep was not as helpful but after communicating with management this improved some Make site you know the covenants prior to purchasing a lot and don’t expect any leeway with input in the landscaping despite offering to pay for things yourself.

Pulte Homes responded:
Thank you for taking the time to share your experience. We're thrilled to hear that you had a positive homebuilding experience and that your builder provided responsive communication! We also appreciate your comments regarding your sales experience and community covenants; your input helps us identify opportunities to improve transparency and customer support. Thank you again. ^KH

Total Score 4

Quality 5

Trustworthiness 4

Value 3

Responsiveness 4

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