Pulte Homes Reviews

Beautifully build homes using high quality material

Pulte was phenomenal end to end. From our sales person, to the job site manager, to the community manager we were very impressed. Very easy and high touch customer service. The metro association HOA isn't so great though, it was harder scheduling our move in than buying the house. I will recommend Pulte, but will tell people to be wary of which HOA is used. Guest parking is also ran by the HOA and is super strict as well, it's hard to have friends visit. One star was removed due to HOA.

The walk through process was great!

Nick, the site manager has been outstanding through out the entire process. As a first time home buyer, he made it look so easy with his quick respones and attention to details.

We could not be happier with our overall result. We are thrilled everyday to be here. Our experience with the sales team, management and construction manager was great. Our almost 5 star rating was do to a very bumpy ride with the mortgage team. We did not receive our mortgage approval until the night before our actual closing, which was 8 months after our purchase contract signing.

Overall great experience, only issue was a little bit of difficulty getting in contact with the sales person but other than that the builder and foreman made up for it!

Mortgage experience could have been smoother

Very well made, solidly built. Is it the finest construction materials...not everywhere...but for the most part, yes. The lower grade stuff is the stuff you might replace right away for style...carpeting, range, refrigerator....those are the main things. As for doors, hardware, toilets....they are good quality and will last. The building is very nice on the outside, very happy with that. It doesn’t look like an “affordable” income restricted bldg. As such, I expect certain things not to be premium grade, of course. What I have is warranted, and things do seem like they will last. I will not replace for style...as I bought this because of my budget. All tolled...I am quite happy and would readily recommend Pulte. ... More

Everything was good. Except loan service from Pulte home.

Easy and professional process to get mortgage on time before closing date. They keep trying to satisfy me and clear any comment we give. I appreciate the effort they did and definitely recommend if been asked.

Gary, Peter and Bob have been wonderful. Gary and Peter have gone out of their way to fix any issue that has come up. Always, polite, friendly and willing to lend an extra hand. Bob has kept us informed every step of the way of the construction delay. Everyone took into consideration our circumstances and Made our move as easy as possible.

I am very happy with my new Pote home. The building quality is excellent. The only negative is that Pulte rushed me through the process of selecting structured and unstructured items. The turnaround was too quick,, which was two and three weeks. For such a large price investment, we need more time.

Overall, the experience with Pulte has been positive; however, I believe greater precision and transparency are needed regarding certain key aspects. The community does not have its own Social Club. While residents may access the Oakleaf Amenity Center, it requires upfront annual payment, which can be a significant consideration, especially for families with young children who rely on amenities such as a pool during the summer months. The HOA fee is relatively affordable, which is a positive aspect, but the enforcement and interpretation of its rules can feel quite strict and complex. I would like to emphasize that the sales and construction teams have been very responsive and professional — excellent, in my view. Nevertheless, the absence of a dedicated Club House and the HOA’s approach are factors that should be communicated clearly and transparently from the very beginning of the purchasing process. ... More

Overall this was a good experience. The construction manager (Terry) was awesome as well as Justin.

The loan team was really hard to work with, communication was not good and the platform set for it all was not used as it should, we ended up having to email paperwork twice, three times, four times over and over. The construction coordinator was great is kind and takes his time to explain things, however the finishing of the house had too many details that we taped blue and were not actually always fixed, we still have stuff that weren’t adjusted but he has done great communicating and trying to take care of it.

Overall average experience from book to move

Overall process was straightforward. The mortgage process was also efficient and teams have been responsive. Did have quite a few issues post closing, including scratched materials, ringer for doorbell not working and windows that had to be replaced. But were all addressed in a timely fashion. Only remaining issue that is quite bothersome is that workers and random vendors keep coming to our house and walking on and though our property despite having financed the closing process.

The process went smoothly for the most part, and communication was generally clear and professional. Any questions or concerns we had were addressed, though there were a few moments where timelines or follow-up could have been a bit quicker or more detailed. Our concern moving forward is how well Pulte stands behind its warranty as a few neighbors have had issues with workmanship. Sales team was slick and glossed over some details we didn’t expect. A little more forthcoming would have been nicer. Pulte is building so much in our area that they probably can’t find enough quality staff. We love the house and community and hope we are here for a long time. ... More

We recently purchased a new condo, built by Pulte, in the Potomac, Maryland area. The experience could not have been better. The sales associate, Devon, was professional, friendly, and very understanding of our needs. She guided us through the processes, even calmed some anxiety on our part. The construction supervisor, Sean, was also terrific. He kept us informed on construction progress and met with us at important stages as our condo was being completed. He was always available to take calls or e-mails and was extreme helpful as we moved in, making sure that our unit was ready for us. The whole experience better than expected - from contract signing to move-in. We really enjoy our new condo and appreciated the support we got from the Pulte team along the way. Thanks ... More

Even during the actual moving in process they guided you through.

Talk about a “all in one”experience! Whole process was very simple. Financing was a tad more painful than usual. Tons of askings of the same documents and explanations for minute items but all in all, not bad at all.

Windows are not isolated well and it very hard to heat up the first floor. And that is a big issue, the temp difference between the first and second floor is almost 15F… cold air comes in each window.

Closing was very easy and I was able to do this at a distance from Arborwood.

Sales and construction people were very helpful. Completion was just in time to avaid complications in moving. Unit is well designed and upscale. We are pleased with our purchase.

Home was built quicker than originally expected and the followup to inquiries as well as weekly updates was absolutely outstanding. Although we experienced some frustrations from PGP Title and Pulte Mortgage, both of whom we partnered with during construction, the Pulte Construction Team was incredibly professional and responsive. And although our post-closing experience involved several issues, the Construction Team responded immediately to our expressed concerns.