Pulte Homes Reviews

Happy with the overall build but some areas could be improved. Not crazy about the trim and toilet choices which lack quality, plus warranty and trade scheduling has been problematic for trim, drainage and garage door issues all minor in nature.

I have lived in my new home for almost 2 months. My new grass has been dead since installation. A light poll fell into my yard two weeks ago, and I'm still waiting on two inspection items to be completed. The worst interaction was with the lending people- no one answering questions or explaining financial paperwork.

I spent a long time looking for my home, traveling multiple times from out of state before deciding on a new build. My last two homes in the last 15 years were new, and I knew I wanted something at a higher end than they were. I purchased in mid December. Understandably, the weather in January (ice and snow in SC) unexpectedly delayed the start. (However, they could have poured the slab in December.) Pulte Mortgage was on my case almost immediately, although it was apparent that the April closing would be delayed. I was a mortgage loan processor many years ago, so I understand the process, but several times I had to point out that all the documentation would have to be redone if we did it so early. Communication was not what I expected; I usually had to request updates. Several times information from the mortgage branch would conflict with the builder's, and I would have to get both sides involved to clarify. The department personnel did not communicate well with one another. I did not push for closing or gripe about the delay; Pulte set the settlement date, yet they seemed rushed to make the deadline. (I found out later that the building manager had to fire the finishing team and hire a new one. That information alone might have mitigated my frustration if I had known about it at the time.) On my walk-throughs, the building manager was thorough about pointing out details, unhurried, and bent over backwards to accommodate my requests . Regarding the quality of the build: I understand the rationale for not including lighting fixtures over the kitchen island, towel bars in the bathrooms, and all cabinet knobs/pulls. I apparently didn't register the information, though, about having to obtain and install the latter two myself. Many of the indoor outside corners are noticeably out of square. Most of the drywall looks well done, but lying in bed at night, I can see major flaws in the tray ceiling in the primary bedroom. (Who thinks to ***** on the floor and examine the ceiling during a walk-through?!) Without much weight on the pantry shelves, within a month they pulled out of the wall, one completely. (Maybe guys don't realize that we store canned goods in the pantry?!) Most of the shelf brackets were installed within an inch of a stud. When I reinforced them by anchoring into a stud, I noticed some incomplete repair on the pantry drywall. The tile seems to be high quality. I'm very happy that it goes to the ceiling in all the bathrooms and seems to be well installed for the most part. I paid extra for the larger baseboards and crown molding, and I am very happy with both as well as the flooring, countertops (both medium grade), and sink/tub hardware. Pulte honored my interest rate even though the national rates increased during the six months it took to complete my home. My realtor asked up front about an origination fee, and we were told there wasn't one. However, neither of us recall being told about the buy down fee, only that using Pulte Mortgage granted me the lower interest rate as well as some credits. My home appraised for significantly lower than what I paid for it, which was disappointing. One other item worth mentioning is the lack of common sense in situating a downspout to run across the front sidewalk. ... More

Staff more interested in getting 10 star reviews by pressuring customers and not by earning them

I have been disappointed with the number of issues, fix delays and expenses since moving in 4 months ago. There were electrical issues, AC unit broke and even with the home warranty, I had to pay almost $900 to get it fixed within 2 months of purchase. Then both the washing machine and dryer need to be fixed. One of the main reasons I purchased a brand new home, was to be able to benefit from having everything be new and working. It has been one hassle and expense after another.

We have issues outstanding. They were identified with the prior Project Manager in our neighborhood prior to closing. He was going to address them but he left. Now we had to resubmit through the warranty portal and it's been a nightmare. We've been chasing down resolution. I would tell anyone that your customer service after close is horrible. You are already aware of this so nothing new here.

They don't verify the subs completed their work, so you are left with a bunch of problems.

- Roofing Error: Management failed to recognize that the roofing subcontractor ordered and installed a different shingle variant than what was shown on the model home. This mistake was only caught after the roofers were already 80% complete, causing unnecessary delays and rework. - Water Line Damage & Flooding: The shelf contractor punctured a water line in the master bathroom, which resulted in flooding throughout the master bedroom and the entire living room. This required removal and replacement of baseboards and sheetrock to prevent mold. The incident caused significant disruption and raised concerns about subcontractor oversight and quality control. ... More

Moved in and immediately had issues with garage door opener and front door smart lock. Contacted Pulte and never received a reply. Would not recommend purchasing through them.

N/A

Very satisfied with my experience.

Great team, and quality workmanship.

Quick responsibilities and great work! It's my first buy home It's really great choice!

The people that you're dealing with will determine how successful your final product is. If you're in the Vegas area Todd ***** in sales is excellent, Brandon in construction, Anthony in home warranty. Pulte as a company 4 months in has stood behind everything as promised. It's a very large company, we've had some bad reps before so just like any large company do your research or if you feel things aren't going well, ask for a change as soon as you notice it's not working out. We had a great sales and construction experience because we had the right team. Things are going to happen, that's the nature of a dirt build - it's always a messy process for any home builder dealing with subcontractors, mistakes, design changes, customer overlooks. Having a great team around you is the key. Two recommendations for Pulte if anyone actually reads these: 1. Bring customers back into the design center for 2 additional hours, just before the final closing deadlines for finishes. Going into the design center for a 3-hour "crash course" leaves customers feeling rushed and overwhelmed. Giving the customer 2-3 weeks between visits and bringing them back in would give them more peace of mind and I guarantee it would save your Pulte reps many additional hours later on in the process. 2. Have the electrical rep more prepared - the rep should have a floorplan with the exact locations of all electrical outlet positions and internet drop locations. The electrical rep literally lays out a blank floorplan in front of you and asks where you want things - it's a broken process. They need to have a floorplan that shows the current locations of all electrical and THEN ask what you want to add/change. Our process would have been so much better if they said things like "here is the floorplan showing the location of the lighting in the stairway, and the switch that controls those lights - if you add a stairway light would you like to add just a single pole switch at the bottom or would you like to pay for an additional switch at the top as well?" With our added decorative heavy duty JBox, we have to walk to the bottom of the stairs every time we turn off the light. If the process was adjusted on the front end, Pulte would solve a lot of customers issues on the final build. Same with the main gathering room "here are your points of entry (garage and main entry) would you like to add any additional switches so that you don't have to cross the entire room to turn on/off these added traverse lights. When it comes to outlets or internet drops - we found that we added and paid for additional outlets or CAT drops right next to where outlets/CAT already come standard, because the electrical rep didn't have that info at the design center appointment. Electrical is one of those areas that needs to be clear and done right from the beginning because once its all run, it's very hard to go back and change after the fact. We asked for a map with all current locations but the electrical rep said those blank floorplans was all he had. Once again, Pulte should have the electrical rep at the 2nd followup design center appointment just to thoroughly review and make sure the customer has been presented with the best ideas prior to final deadline. Other things the electrical rep could bring up in the process: adding sconce lighting in bathrooms, are you adding hanging garage racks and if so lets lay out the lighting so its not blocked by hanging racks, outlets in bath cabinets is always smart for toothbrush or razor charging, and adding the ability for them to add outlets in the cabinet drawers would be really great. Some of these things we thought of but what a service to PULTE customers if the electrical rep helped them through the process - more than a blank page and little info. Great experience overall! Just some suggestions that could improve the experience even more and be helpful to your next purchasers! ... More

I've been in my new place 4 months and have been very happy with the experience.

We have been loving the Pulte home we moved into about 6 weeks ago. The entire buying and construction process was transparent: quoted costs stayed *****, the construction timeline remained nearly exact, and our contacts were responsive. I admit that, about a week after closing, responsiveness dropped off, but we also didn't have any huge problems that required timely attention. Overall, we are really happy that we went with Pulte.

From the beginning to the end the process was well developed.

Hi, I'm in Wilson Creek West. This is my home and neighborhood. Can you please get the workers to stop throwing trash in my neighborhood, it feels like a 3rd world country. They build garbage bins for each site. Doesn't take much to toss water bottles in them instead of on the ground. And they need to be more cognizant of nails/screws on the street. I saw the larger gentleman who was helping pour the foundation at 1813 Westridge toss 8-ish water bottles directly across the street. Thank you for your attention to this matter.

We are investing realtors. Provided clear details about the entire community. Love the location.

All went well.

***** and Kitchen Exhaust are not good

Without the consideration of the loan process which was horrible, the home buying process on the front end and the knowledge of the build of the property was a great experience.

Our experience.

Just the overall follow up after the sale. Non existent, just survey after survey. For spending $850k, they don't act like you did.

Customer service has been unresponsive. We have several issues identified at move that haven't been resolved. Chief among them is an unusable kitchen cabinet, a metal rod in the yard that is a safety hazard for my child as well as a drainage issue in the side yard due to improper elevations that doesn't allow the yard to sheet flow drain towards the street.