Pulte Homes Reviews

Overall, a good home building experience.

Pulte Mortgage was very helpful responsive to all my needs. Ricardo and Andi from Pulte Mortgage were amazing and helped me close very quickly. My home construction manager Dylan always answered my calls or responded back within minutes. Fixed any last minute issues we found same day or next day. Great service from him. Now that we’ve lived in the house a few months, we are finding little craftsman defaults that can be fixed but frustrating because whoever was building it knew at the time they were doing a bad job but instead of fixing or doing it right just moved on because it could probably go unnoticed during a walkthrough. ... More

Communication was huge for me. PulteMortgage kept me well informed of progress of my home being built. The builders were amazing.

we have a lots of issues at home we called them several times it takes more than a month before they do an action. some of our appliances ang not in good condition not working.

Pulte has nobody in charge of the construction of your home, there is no one accountable for the poor workmanship. The construction manager simply blames all of his mistakes on the subcontractors. Our construction manager lied about punch list items getting completed in our new home or used double talk, saying things such as "...that should get fixed..." In reality, Pulte fixes as little as possible for as cheap as possible. We know for a fact either the construction manager or CCM just removed the blue tape on some problems from the final walk through. The trades they send to fix punch list problems often say Pulte doesn't give or pay for the time to fix issues correctly. The CCM warranty manager will also lie to you and spend as little money as possible to protect the Pulte bottom line. After customers miss work 1-3 times to fix the same problem, they get worn down and give up. I will never buy another Pulte home, nor will anyone I can tell about this experience. ... More

Overall the experience was okay. It seemed going great at first. Then our sellers agent from Pulte went to another community last minute that wasn’t communicated to us. Leading up to closing we kept getting move in dates that were not even accurate whatsoever by building manager and sellers agent. We understand nothing is solid ever but didn’t like they were giving us solid numbers/dates and it wasn’t even close to what was said. The actual closing day was memorable in a bad way. Being a first time home buyer I was hoping/expecting more than just signing a few papers and a walk out the door. We were told we were going to be able to move in July 13th after papers were signed and then the week of we were told that we won’t be able to get our keys until later on in the day after the papers were approved by New Mexico. I had to re schedule the my movers to the next day that I had to pay a re scheduling fee for. We didn’t get our keys until 4 pm. (“Your keys are ready. They’re in the drawer by the over”) which I found unprofessional. There were many things wrong with the interior of the home that we were not happy with and some things we are still not happy with. Cracked door that needed to be replaced, scratches on countertop (still Fighting to get fixed), TERRIBLE paint job inside/out, drywall work was done bad, stone work on exterior was bad, siding was a 3/5 (exposed nails, loose siding boards), some trim boards in interior of home needed to be replaced, drawers in kitchen needed to be adjusted as they were not closing properly, outlet to dryer needed to be fixed, bowing on entry wall (interior) that needed to be fixed, and the biggest one of all is the AC unit. These 2 story homes SHOULD be built with two units. One for the upstairs and one for the downstairs. Seems the builder did what was barely required to pass code but the upstairs barely cools down when AC unit is on. Since it is “technically” built to code, there’s nothing we can do about it. We understand heat rises and it’ll always be warmer upstairs but to have to dress with shorts and no shirt uncomfortable upstairs is not okay in my opinion. I recommend not buying a home with 2 levels. Building manager also was switched after the day of closing from Mike to a man who goes by “Jay”. Seemed like he tried to find every reason to not get some of these tasks fixed or resolved. For example: first day I met him I told him about exposed soffit nails and his response was “oh that’s normals. That’s going to happen over time (soffits were put in a month before moving)”.I told him it was not normal after a month of installation. He argued back and said it was, not knowing I work for an exterior siding company and when I told him he felt a little uncomfortable. Another example is he was arguing with me tooth and nails that the scratches in our upgraded black countertops were not scratches and that it was part of the grain pattern in the stone AFTER one countertop professional came and said she couldn’t polish it out because the SCRATCHES were underneath the seal. Another countertop specialist was then sent over to confirm that these are scratches and a work order will be developed to get it fixed. (As we were told since closing date that it would be fixed anyways). The one person as far as building managers out there that is true to his word and gets stuff done is a man name Ryan. He bas been straight forward and says he gets stuff done when he said he will. Great dude! Overall we do love our home truly. The design of the home and the space of the home is what we wanted. We just wish that the contractors that worked on the interior took more pride in their work because you can tell. Seems like they are rushed to throw these houses up. Luckily my wife does interior designing on the side and made this house look amazing! Mixed feelings about Pulte right now. Hopefully time will change my thoughts. ... More

Have had a decent experience so. There are some issues like some electrical ports not working, planted tree that didn’t survive .. etc Trees are apparently not covered under warranty even if they have been planted just before closing and didn’t survive even for a month but was assured it will survive. They don’t want to take care of it. Some of the contracts are very slow to respond or won’t respond at all when issues are raised under warranty at all, have to follow up frequently.

Our experience was great, even working it from out of state. Our sales rep and construction manager kept us informed and worked with us on challenging situations. It was a smooth process and a beautiful home.

The beginning was exciting. During was torture. The end was ok. The lack of communication during the build was very poor at best. I would occasionally get a copy and paste email about the build status ending in”your construction manager will follow up with you shortly” message. Almost never happened. I’d rather not even receive an email to get my hopes up. The end was better but because the 3rd or 4th construction manager, “Nemo”, actually followed up. I know it wasn’t his fault but I couldn’t get a final closing date until the last 3 weeks before closing after an almost 4 month delay. Which meant, I couldn’t lock in a rate! Which meant, the interest rate increased and obviously my mortgage payment did too. Not sure if I’d buy a new build again but I’m glad it’s over. The small quality issues I’ve experienced have almost all been fixed except the chip inside the sliding glass door. Kinda frustrating. A couple other issues also still pending.… ... More

HI, we are very disappointed with the construction manager as he assured us on many pending items after the closure and he promised that it will be taken care and asked us for 5 star rating, its been 2 months after closing so many tasks are still pending.

Decided to re-locate my family and build a new house which should have been nothing but exciting but wow was I wrong. Sales was perfect, good communications etc. Closing communication was horrible! Caused delays and extra unnecessary flights only to cause more delays and frustration. Workmanship: sloppy, holes in the wall were not patched, overspray on windows, paint splatters on the brand new floors, lines of paint crooked, floor boards uneven and appear dirty due to the way they were installed, cracked grout, etc. (we moved in over 2 months ago and nothing has been done) Appliances: lovely in appearance but 3 did not work and had to be replaced- microwave, dishwasher and oven hood. WE had to report to Whirlpool top get them all replaced Pulte did not help in any way. Driveway pavers are crooked and look like a 2 year old laid them. Paid an exorbitant fee for a smart home only to not have anything installed, all of it was on "back order" even though many neighboring homes have it installed already. Kitchen cabinets are beautiful but one had a huge hole in the bottom, did they think I wouldn't notice?? Marble slab we payed a fortune for is cracked. I know that the builder was pressured to complete the home (not by us) so that they could meet a closing date which I believe led to a lot of sloppy and unfinished work only to add frustration. AS of today none of the above has been resolved, the construction manager tries but he is overworked and over booked and at the mercy of workers supervisors who simply just don't care. I mean really Pulte - this is horrible. ... More

Pulte Mortgage was very aggressive in getting approvals through VA. Even though we had not chosen them as our lender. New home construction standards does not provide insulation over the garage and entrance way; uses 2x4's vice 2x6's ceiling joists over the 3-car garage; and no baseboards provided throughout our home. Pulte is cutting quality to increase their profit, but cost is increased to highest sales price. Once purchased, the warranty repairs are very slow with poor communications.

Experience with builder was good. Builder was very helpful and responsive.

We had a great experience with construction manager till the point of closing of our new home. There were few issues which were supposed to be fixed within the month after closing. But later the construction manager backed away and told us to go via Customer Service. Incompetence is an understatement for their customer service department. They aren't communicative and sounds like they want to finish our call in a rush. We get work orders but nobody shows up on the designated day and subsequently our work order get pushed out.

They delivered the home with lots of issues. Pulte is not checking the basic construction quality prior to closing. Water was leaking from my pantry and Pulte took almost 1.5 months to fix. They installed wrong tile and still waiting to replace. Outside is horrible. Water and mud in my back, left and right of my home. Pulte is not giving any timeline to fix. They did not install the digital lock either and did not reimburse till now. I am very much frustrated with the build quality and response from Pulte.

Dustin, Rylan, Beau and The Best Stephanie, were great during the entire process

After we moved into the condo, we have experienced 1. two gas leaks 2. window water leaks 3. Shower sink leaks 4. missing part for the dish washer - customer care manager said he would give us the part but never did. 5. multiple dents in the garage floor - customer care said it's not a warrantable item. 6. hard to remove window stain - had to dissemble the window ourselves and clean 7. touch up paints so bad we will have to re-paint multiple walls 8. charge us an item on the contract($200) which is never done. Opened a work order more than 1 month ago, still no one has contacted us to schedule the fix. Overall experience with Pulte is pretty bad. They charged the highest price possible but did the least they can get away with. ... More

Quality of product very poor. Sadly with a spec home you don’t get a choice of products. The products used in the home are amongst the most cheaply produced (i.e kitchen cabinets, plumbing fixtures, light fixtures etc.)

I thank Stuart, Josh and entire crew of Sales and services who made my house buying experience a smooth one. Also, Thanks for taking care of warranty requests on priority and keeping the things on track.

This is mine third time buying a home and by far was the worst experience as far as quality of work

I will start by saying our Pulte sales and selection process was awesome and I would have given that 4 or 5 stars. We were well informed throughout, everything with construction stayed on track, and we were able to move in a month ahead of when we expected. I really want to love this house. By all appearances it is beautiful. But we've had problems with the "bones" of it that make us question the quality. The responsiveness to our concerns is not exactly stellar. We try to be understanding that all new homes have kinks and availability of help is a challenge. But these frustrations really did take away from the excitement and instead made our first 30 days stressful as we wondered what else would happen. Hoping things will start to settle and we will find happiness here. ... More

The entire process was rushed from picking a homesite (sketchy) to picking which floor plan. Then we were rushed to close with things that were not completed to my standards.

Laura and Jeff are easily approachable and kept us informed from day 1 till our move in. Jeff scheduled regular video calls and kept us up-to-date with the status of construction. He completed the home on time and within schedule which helped us tremendously as we were moving from out of state and selling our home there. They did an excellent job and the work was done in a timely and professional manner. We felt welcomed in our new home and all credit goes to Jeff and Laura. Thank you for making our house a home.

Our overall homebuyer experience was good and we are happy with our home and the service extended to us throughout the process.

Our buying experience stsrted with Bobbie. Bobbie was very proficient at her job . She had good knowledge amd helped us a lot. Nathan has been very helpful . He tried has been his best to address/ fix our concern