Pulte Homes Reviews

Great floor plan and design options. Great field people. Corporate needs some training to be flexible on some stuff like mortgage services, sales promotions hidden fact explanation, flexibility in days of closing. Just don't Pulte's advantage to meet revenue target. Overall nice experience with home. Waiting to see how quickly Pulte's responses/their suppliers to service request..

Michael, gave me the inspection tours of the home. He seemed very helpful and knowledgeable about each product in the home. He was able to answer any questions that were asked of him.

I love my new home, features in the house are annoying and risky (smart features like security and garage door connect to wifi and have security risks), pest control tries to upsell you. Builders did an ok job, not the best but good. Underwriting not clear. 3.5-4/5

Great location and the overall plan is good. The units are “mass produced” so don’t expect bespoke craftsmanship. Sales process was smooth and easy. Lara was very helpful.

House is great. The Pulte mortgage company was very challenging. I get more experienced than the mortgage consultants.

Good construction managers, good build quality but landscaping is worst. More water logging, uneven backyard, wet driveway and walk way

Pulte has been very professional, they are great to work with. Explain every step of new home buying process well. Love my new home!

Leaky pipe after we moved in, on call person never called back

Rob and Garrett are two people that each buyer in our development work with once the building process starts. These two guys are the right people for the job. They went above and beyond! They exceeded our expectation and followed through on everything that was discussed.

I appreciated the reliability of the builder and crew effectively managing the build timeline. That along with weekly updates was helpful in knowing what to expect. My questions or concerns were addressed quickly. Now that I'm settled in, I can more fully appreciate the building process and all the coordination it took to build a new home--and now enjoy the end product.

Asher was our sales agent and from the beginning we knew we had struck gold! He was very knowledgeable and very responsive to any issues we had during the building process. Dustin, our construction foreman, had to step in at the end of the building process to take us to the final stretch and did a great job. We felt like the different arms of Pulte Homes were not communicating with one another on the national level. We are extremely pleased with our new home and would go through the entire process all over again in order to get the final result.

We appreciated the good communication throughout the process. Our sales consultant Tyler kept us informed on the progress of our new home during the construction process. Our project manager Fabio was also excellent in keeping us up to date and made sure we were happy.

Tabitha is a great resource to get things taken care of off the punch list

Mike, our contractor's representative, was EXCELLENT to work with. He immediately took care of the few issues that we brought to his attention. We greatly appreciated his professional attitude and attention toward us as Pulte Homes customers.

Jesse is very pleasant to deal with and super responsive. He follows through and addresses issues promptly. We really like working with him.

Diane (sales) and Dustin (Construction Manager) are very helpful. They responded very quickly to our questions and concerns. They kept us well informed during the construction process. Pulte was able to hit all the dates, including the closing date.

The home is very nice a few replacements needed and not addressed promptly. We were given wrong mailbox keys and have no access to mail no response contacted pulte 2 times and trips to post office as well. Customer satisfaction lags.

Any issues were quickly looked into and fixed.

The building experience was very easy and satisfying; the salesman Conor and the foreman John were extremely helpful and courteous with every question asked; any response times needed were very good; we are extremely happy with our homebuying experience.

Many things stand out as positive. Highest rating goes to how often I was notified of the status of things. What had been completed, what was pending, etc. Employees were always willing to answer questions. If I texted or called they would respond rapidly. A couple of times items I selected had to have substitutes. I was notified quickly and told what my options were. Thanks to everyone I interacted with.

Apparently, there were issues not under the builder's control, such as damaged bathroom counters, that needed to be replaced (manufacturer's schedule), as well as several painting issues, shower finishes, etc. We are not complaining about the finishing, since the Project Manager would take care of those right away, but we feel Pulte should have pushed the closing to the right maybe a week or two, instead of closing on the original date, since it was clear the property was not ready for move in; and there were so many details pending on the property. This is a rental property, and the funds were wired on time, but then we had to wait until all repairs could be done --after we paid and closed, prior to put it out for rental ... More

The floor plan is excellent. Nice lot selection. Good selection of finishes at design center. Good value compared to other builders and developments. In many cases the finishing work was sloppy, trim poorly done. We had put in an order change request for master bath tile and the tile installer put in the standard tile. It took weeks to get it fixed. We got the base paint color on the first floor and an upgrade on the second. On a walkthrough, the first floor had the wrong color paint. Told manager. They painted a second coat in the same wrong color and wanted us to approve it. We did not. It did get fixed but you can still see it where the walls meet the ceiling. Despite Pulte setting the closing date-the house was not ready for closing. Some of the lights did not work. One overhead light package had not been installed (but was corrected immediately after settlement). Exterior work had not been completed, yard had not been graded, house hadn't been cleaned and it was a mess. Even after their post settlement cleaning, we were still scraping paint off the floor. We had set up contractors to come and do additional work, so it was not practical to move closing back so we had them escrow funds until work was completed. ... More

Online closing was smooth compared to other States . Builders / Project Managers Steve & Zack were great . Very responsive & Professional . Warranty people were very warm & helpful so far . As with all new homes there were and are some minor issues that warranty has handled very well and responsibly. We are very happy with our new Pulte Home

Great quality - long delays though

Overall a very good experience. Timely repairs of minor glitches