Pulte Homes Reviews

Nothing can be 100% perfect, Pulte did meet my expectation with 95% !! Quality is good so far in one month, I guess it all depend on the contactor manager and in my case Bob was excellent to listen and response. So far I am happy with everything.

Lots of issues with this new build, and very slow response to fixing the issues. Thought the Pulte brand would signify high quality and dependability. Not seeing that so far.

Beautiful home and great neighborhood.

The home buying process was easy our salesperson Melissa was amazing and always helpful. The after build process with George in charge is very comforting

From the first day that we toured the model to being in our new home for a month, Pulte has been wonderful to work with. Between Khalid and Ali, every single question has been answered, our worries were taken care of, and they have been there for every step of the way. This process was beyond simple for us and we are so thankful!

Quality & after closing exp is very good.

Overall terrible experience. Would not buy again. Multiple sales reps/field reps. Had to do everything myself and follow up on everything on my own. Everything was incorrect and had to be adjusted on the go. Would not have been fixed if I was not on top of the entire build. Would never suggest to anyone.

We are so thrilled with the finished product of our new Pulte Home. We went with the Allison Floor Plan which is perfect for our family. It was a bumpy road getting through construction but now that we are in, the product is beautiful and we are so thrilled with the home and our neighborhood!

Issues are responded to in a timely manner. Remain ongoing and in my opinion it’s the poor quality of sub contractors that created the issues in the first place and have extremely poor response times. Understanding the issues with supply chain and labor force, this has still be a horrible experience.

Our new house was everything we expected and more. The attention to detail was amazing. Our choices were made easy at the Design center. The community is very welcoming and close to anything you need.

Throughout the purchase process, there were problems at every stage. Some highlights… *Sales* - did not review all the features available for structure (must select at contract) and we missed out on features we wanted and were told we could select at design. Also were sold features that were not possible with our HOA, resulting from incorrect marketing descriptions. Was fortunate to receive a credit for the inconvenience. Promised a lot by sales, and only delivered on some items. *Build* - several supply channel delays from groundbreaking to closing - lintels, trusses, hurricane windows, HVAC… all the delays resulted in higher mortgage rate. Pulte however did honor original purchase price of home. Also was credited for items they couldn’t complete in time, such as epoxy flooring in garage. *Closing* - estimated to actual date was 60+d; Pulte Mortgage very aggressive and nagging tactics when informed we had a better rate with another lender. Delayed bc of HVAC and Pulte was accommodating with rescheduling new closing date as we were from out-of-state - one of the few positive experiences. *Quality* - have a long punch list of items that were not complete by closing, reported by inspector or detected homeowner post move-in. The list keeps growing. A couple of major items that the warranty contact wants to camouflage instead of remediate (bow in exterior wall and ceiling). First warranty repairs in a week and we’ll see how the handle the repairs. Several neighbors also having quality issues with Pulte (mold, landscaping, attic condensation, cracks, pavers settling, …) and others have started arbitration. Neighborhood has also changed or delayed publishing development plans. What once was a beautiful view of water and green space is being replaced with new residential units (greed). So much for that hefty lot premium. HOA does a terrible job of landscaping maintenance and managing their vendor BrightView. Our neighborhood is full of weeds and landscape that needs pruning. This is not Pulte’s fault, but I would buy in a different neighborhood and do my own landscaping instead of paying for shoddy work. While we love our home, it’s because it is our forever home and the final step on our road to retirement. We customized as much as we could with Pulte and have enhanced our home after closing to make it ours. We have amazing neighbors and a great community. Based on my experience, I would hesitate to recommend Pulte. ... More

Home was closed with bunch of punch points,All punch points not been cleared after 2 months of closing .. whenever we are asking to pulte team they’d did not resounded on time. I could not utilize the appliances after 2months due to issues.very poor quality of workmanship and materials used, the whole house had been painted single coated( painting could have done 2 coat with primer),electrical pre fan wire not installed 2 separate breakers and drywalls are debt.filed team is not responding for all concerns and they are feeling that doing favor rather caring of customer issues. Totally disappointed with Pulte home Quality and workmanship ... More

Incomplete work left at the time of closing and was promised to fix right away but still not fixed. It’s been almost 3 months now, yet our garage isn’t fixed.

Alex our Sales agent and Jeff our builder were awesome…Kenzie our mortgage rep was terrible and insulting …we had to escalate to her boss Dan to file a complaint and complete the mortgage transaction

During the final walk thru we found problem with, cabinets, flooring, tile and roofing. Numerous work orders were put in but either trade people did not show up or they did not attempt to fix the problems. When you pay 1/2 million for a home we would expect quality workmanship. I believe builders are pressured to get homes built. Our Project Manager tried the best of his ability, but if the Contractors don’t Care then there is not a whole lot he can do on his own.

I closed on my Edgewater property on May 9. I am still waiting for the painters to paint the concrete wall that patch a hole in the garge and a baseboard in the kitchen and a slider to keep the guest bedroom closet door in place. I waited from 1-4 last Friday and one person came out and glued the house back on my house for the second time. The grab bars I was promised were never installed in my shower either. I am 81 years old. i have to go over to my daughters house to shower. This is ridiculous and unacceptable!!! My project manager has not contacted me either like the warranty dept. promised. ... More

This process started out well, weekly calls with the builder as the house was being prepared. They were very open and up front about issues they were facing, and the sales and financing process went very smoothly. (We used Pulte Mortgage) The issues started around close and in hind-site, we should have spent a few extra weeks in the hotel and let them actually complete the home. At the time of close, there were several outstanding items, from a loaner dishwasher to swaths of the house unpainted. The hood in the kitchen did not have a shroud(ie. its just exposted insulation and pipe), the attic door does not shut properly, and the grate on the back patio leans towards the house so water collects on the home. Still, we were happy to call it home as it's in a great neighborhood and we picked all the interior items ourselves. With the promise of having these addressed, we closed. Fast forward 3 months, and the vast majority of the items have not been corrected. In addition, we have seen massive erosion in our back yard creating a 2-3' canyon leading from the neighbor's yard(unbuilt) which floods into ours. We still have a silt fence up, which prohibits the new fence we want, but even that is now essentially broken with more than a foot of silt piled up on the opposite side and holes where the mudd flows into my yard. We also had a plumming defect where the sewage exhaust was glued shut and no cap was placed on it, leaving all the toilets on the first floor to back up anytime any water was used on the first floor. This issue was promptly fixed, so we are appreciative of that. The top it all off, something was shot from the unfinished house next door which penetrated the exterior wall and 2 interior walls mid-day. Again, to Pulte's credit, Jason did say he would fix this, so I gave them the benefit of the doubt. The real problem is the lack of contact and committment from the crew here. I have reached out dozens, if not more times and asked for status updates. I get nothing. When I do get something, its often without value. One time I got the comment "we didnt know you needed a dishwasher", so I sent a picture of a whirlpool which does not come with the kitchenaid appliances. At the end of the day, I still didnt want to write a negative review as Jason did attempt to create a schedule, and they did attempt repair on the patio as well as a few other items. I also know they are dealing with labor issues but with the items breaking and/or incomplete, and the complete lack of communication over the past month, I have become frustrated to the point where I am fearing legal action may be required. My word of advice to people buying from Pulte in this sub-division is to not close under any circumstances until your home is 100% complete, and when you do close, do not expect much in terms of communication or response if something does go wrong. ... More

Once you make your decision they lose motivation to do anything. Don't take their word at face value. Check and doublecheck. Because they will tell you one thing and do something different or nothing at all.

It’s usually the “unresolved” issues that get magnified and thus ruin a good rating. I specified during the design phase that I would be needing grab bars in the shower and paid for it. During delivery I was told that the installation of grab bars was not specified in any work order. Then when I pointed it out in one of the printed out work orders, I was told that they only do the backing. In the mean time, 7 days into occupying the house, I slipped and fell in the shower and ended up with a 5-stitches laceration in the arm. It’s now 2 months into occupying the house and all that was installed was one grab bar when I paid for two. Every time I bring up the issue, I don’t get any resolution but a verbalizatiin that it will be brought up to whoever’s attention. I could on but you get the idea I am frustrated - it’s not like I am asking for some freebies- I paid for it! ... More

Too many minor open issues upon completion.

Post repairs slow, incomplete work still open, some warranty repairs needed 6 weeks after closing.

First I want to highlight Steven. He was truly amazing in the entire home buying experience. I never felt like the ball was being dropped nor like any questions were being unanswered. He kept us up to date on our home building process and went above and beyond to ask around for us regarding schools and which ones would be the best for our kids. I felt like he was completely reliable and walked us through the entire process. Laura was also amazing. She helped us coordinate the colors and design aspects in our house that would allow our house to really pop and honestly it does really pop! I want to thank her for her patience and working with us. Finally Dylan. Dylan is phenomenal! I truly enjoyed working with Dylan. He was responsive and understanding to any concerns we had. He was also really patient with me and built a beautiful home. We are so happy in our home and love it 100%! I really can't say anything bad about the home building experience and it's because of the amazing people that we had the honor of working with. ... More

We have cosmetic flaws, some more unsatisfactory small pea size pit and chipped wood exposed on exterior surfaces the of the cabinets; to minor blemishes, cracks in paint at joints or filled in cracks to conceal, but visible; to a huge crack in the bottom shelf of the wall cabinet likely caused by installation of the under cabinet lights. These have been reported on their Customer Service website, but have yet to be resolved. The cosmetic blemishes can be overlooked, but the cracked cabinet makes the whole gourmet kitchen upgrade unsatisfied and we feel we overpaid. Its been 6 weeks since we moved in and these concerns have continued to be neglected. ... More

We finally moved into the house a little over a month ago. Overall, we enjoyed the process and I would recommend Pulte to anyone looking for a reasonably priced, good-quality house. This was the first house that we build and we were not privy to all the detailed decisions we have to make immediately. Mindy helped with the sale and she was patient and helpful and didn't mind our very basic questions. Post-sale, Davor, Matt, and Luke did an excellent job keeping us aware of how our house was coming along. The house has nice features and some quirks. However, Matt was outstanding in helping us fix most of the issues we pointed out in our punch list. He also checked in periodically with us to ensure the items were taken care of or what the update on any item was. Overall, this made us feel much better about our house and we are glad to be in this community! ... More

Builder did a good job initially however when nearing the closing i was not happy the way my walkthrough was done. I need to tell all the missing things and ask for everything. My Pavers also not arranged properly and NOT good. If i ask now they say it is within tolerance level :(