Pulte Homes Reviews

At Trails of Woods Creek in Algonquin, homebuyers are passed along from sales rep Kristen or Christine, to Celeste at the design center, to construction manager Anthony, to Brandon for pre-drywall review, to Alex for pre-closing review, to Kerie for after-sale support. It would be helpful to have a single advocate homebuyers could turn to at any stage for support or to have their questions answered. It is difficult to find out what is included in the base price, because the models include so many options. This is especially true for lighting and electrical outlets. Be persistent and keep asking. Ask to see the base plans. You may be surprised to find that there are no overhead lights in the bedrooms, or that no mirrors are included in the master bathroom. While the base price might be competitive, options are often significantly overpriced. For example, for $734, Pulte will not install the two standard toilets included in the base price of the home, which can be bought for $114.80 each, and instead install tall height toilets which can be bought for $167.30 each. No additional labor and $105 additional parts costs, and for this they charge $734. It is best to avoid options which can be easily changed out after closing at less cost. ... More

The buying process is what you would expect - when the builder and the lender needs information you need to turn it over immediately on their time table. When you have issues with your home they can take as long as they want to address it. We've identified some building issues since February 2022 and closed May 2022. It is July 13, 2022 and to this date the issues have not been addressed. We did not hold closing on good faith our issues would be addressed and they still have not. They don't seem to care now that they have their money do they? Other quality issues appeared when we moved in - Air Condition (in hot Las Vegas) not properly hooked up, appliances that barely made it in by close date (they were preparing us to move in with no oven/microwave combo but ended up getting us one at the last minute), and just overall general response time to our issues we identified have an extreme lag time. Disappointed with the communication aspect of this entire process as well. As I said, when they need something you need to be jimmy on the spot to provide it, but their SLA is infinity. ... More

The beginning of the buying process started out well. The sales rep Raeleen was very helpful Finley and friendly. Putting down the earnest money was fairly easy because Porte ahead Pulte did pretty good online tools. Contracts we signed promises were made to have a home completion around February 2022 timeframe. When February rolled around it was obvious that the house was not going to be completed in the communicated/expected timeline. Every time I pressed for answers about the completion date I kept getting inconsistent information. At one point the house was going to be complete by the end of March and then it became April and then if only had a close date for May 20, 2022. When I did the walk-through the day before there were a lot of things that were not done however, I was even telling them till I didn’t eager eager to move in because I have waited so long I didn’t want to delay the closing process any longer. When I receive the keys in the house there was a water leak in the compressor in the basement and it took weeks to resolve. The floor panels in the living room were loose in squeaking which still has not been completely resolved. In fact the same issue is occurring in the owners bedroom. The fixtures and the material overall used for the building this home are very cheap, low in quality. I don’t understand why Pulte homes built in a great neighborhood with great expectations only to find out Pulte took all the shortcuts to build a low quality home with inferior material. After such a long wait to move in I was very disappointed about the outcome. ... More

David was excellent, so happy

A very good experience! Perfect！

I didn't appreciated not being told up front that Pulte was waiting on a lawsuit to be over between the developer and another builder. We should have been in our home in September of 2021, but they didn't start until October 2021. the first building manger we had was a nice a person but, he gave me the feeling that he either know what was going on with my floor plan or just didn't care. When you asked him a question, sometimes he acted like you were getting on his nerves or shouldn't be asking, but with the amount of money I am paying for this home I have every right to ask any question I like that is within reason, and respectful. I was told that I would get an update weekly. Most of the time had to call them. When we got our new building manager, I felt bad to Jose because he walked into a giant mess. When he got here he got more done from April 14th to May 26th, and the first guy had been working on the house since Oct 2021. As far as the people you contract to do the jobs, you might want to do a little more background on them. A lot of them don't care how things are done, because its not their house. Overall Jose made our experience with Pulte a lot better. Thank you sir for all you did and all the hard work YOU put it making our new home the best we have had. ... More

The buying and mortgage part of our experience was good to excellent. Our field manager, Taylor, was helpful and attentive to our concerns during construction. Our problem was that each time we visited the construction site, we found numerous issues with the quality of work. (Concrete, Framing, drywall and tile.) Nearly every phase had several issues that had to be corrected to be anything close to acceptable. One exception was the kitchen. The countertops and cabinets were great and installed correctly. Our punch list was partially completed prior to closing, and warranty services is slowly scheduling the trades to remedy the remaining issues of poor workmanship noted during our walkthrough. We are happy to finally be living in our new home, and we are looking forward to the correction of the outstanding issues. ... More

Great home at an ideal location although building home had taken much longer than what's listed on the contract. However, it's definitely worth the waiting as I'm thoroughly enjoying living in it. There are some minor issues since moved in, but it's been addressed in a timely manner. Overall, my experience has been positive.

I have purchased several new homes, so I am generally familiar with the process. I must say that the quality of the final product was excellent with Pulte. The flooring, kitchen, hardware, and wiring were all great.

They will attempt to close with issues / defects / cover up. Aggressive Closing / Title Dept. Have the 'Gift of Gap', ccome across as sincere.

Very nice workers and helped us a lot before moving in.

STOP! If you still can and do your research by reading the reviews across the country and the lawsuits filed. After putting down earnest and becoming contractually obligated attitudes change. READ the contract before signing and you'll find EVERYTHING is in Pultes interest. Dont assume their tactics to incentivize by using their mortgage company is the best either. They too were not professional and had questionable practices. I will also tell you that very literally every stage throughout the build had issues with quality. I can also share that the majority, if not all, the community has issues with the company and the trades they hire to perform work. My observation and opinion is that they only want your money and honestly DO NOT CARE about you or giving you a quality product. There is so much more I could share. I would STRONGLY advise to stay clear of conducting any business with this company or its subsidiaries. ... More

Pros: Design, Appointments at various stages to go over the details, construction team responsiveness. Cons: Mortgage options, Quality of materials, promised appliances but not delivered instead refunded old prices in a high inflation period, huge delays in delivery timelines. Overall: If I get a time machine, I would choose another top builder.

Quality of home is not very good. And to think Pulte prides in quality. Very very disappointed. Would have looked at other builders had we known. When issues come about, they take long to respond.

Hello first time home buyer here just wanted to say everything went very smoothly I am very happy with my house thank you so much no could you guys please stop emailing me about this review thank you thank you thank you

I’m really hoping that Some one from Pulte Management will contact me after reading below feedback. I have a very BAD experience with Pulte. I think by selecting Pulte over of other builders in the market I have made a BIG mistake of my life. No one hears my issues/concerns. I was given unfinished home at the time of closing. My backyard was handed over with unfinished work. They did not even did seeding and proper landscaping to my backyard land which I own. For all other neighbors in same neighborhood they did seeding properly, They did not even know about my backyard land which I own. They don’t even able to establish my boundaries. I was promised by my Sales Consultant (Michael) and field manager (Jen) that my backyard will be fixed. I have done several follow ups with them after my closing but no luck so far. Work is not done yet. Another example of my dissatisfaction is that they did not installed window shutters which was expected and promised as per my elevation design of my house which I picked at the time of buying this house. I have noticed this miss after closing of my house and immediately informed my Sales consultant and Field Manager. My Field manager told me that she has submitted a request to get the window shutters but when I asked by when she will able to get this work done, She said that she doesn’t know and can’t give the ETA. This is ridiculous. This is very Unprofessional behavior from Pulte. If I had not noticed the missing window shutter no one from Pulte team would have told us about this. I don’t know how many other things they have missed in my house during construction which I’m not even aware of. There are few other issues which I had reported to my field manager and Sales Consultant which are unaddressed yet. I’m really hoping that someone from Pulte Management will reach out to me after reading my feedback and help me to fix my issues and help me in regaining my trust ok Pulte again. ... More

the building quality of Pulte Home is impressive. They used quality material and pay lots of attention to details. Phill, our field manager has been above and beyond. He is professional, trustworthy and responsive to our needs from the beginning to the end. Our home buying experience has been great thanks to him.

I would not close until all work is done The cleanliness leaves much to be desired. Floors have everything from glue to hardened masonry bits and stains that cannot be removed,

I feel like I got a great deal for my house and generally things are fine. However my house was NOT complete when I moved in, my construction manager ghosted me, leaving me to work with the warranty department. Very unprofessional.

They missed the inbuilt pest control pipeline for my home. Even though they knew it before they did not inform me at all. Missed removing the test caps which ended up water outflow from my lawn and washer-dryer area. No proper installations, everything was made in hurry.

Once you close on your home they do not respond to your issues as they should. I’ve been here for 2 months and still waiting on simple things that I pointed out thru the walk through of the home. I would not recommend buying a new home from Pulte, and if you do, DO NOT close until they have completed your checklist, after that you are no longer a priority. Not happy, house is pretty but workmanship is sloppy.

Since the beginning the relationship was based on the fact that they were going a favor selling this home to me. got the house delay 4month (interest rate went up from 3% to 4.8%) and the closing was a nightmare. If it wasn't because I had no home to stay I would not accept the house and not close.

Neighborhood and home is super great. There are some kinks to work out with the final finishing details, and we know that will continue to be addressed by all the amazing people working for Pulte.

my customer service representative went above and beyond. helped me take care of some minor issues encountered. all in all a good home buying experience. great value if it was not for the recent rise in the market price.

We have been SHOCKED at the poor workmanship on our almost $600k home! We were cornered into signing off on celebration day that the house was satisfactorily completed. It was not but we were told it would be. Lies! Every contractor we’ve brought in since we closed in May has commented on the shotty work or the short cuts taken or the lack of attention to detail that they are seeing in our brand new home. It’s a sickening feeling to hear this over and over about what was supposed to be our dream home.