Pulte Homes Reviews

Sale agent had little information, mortgage had a lot of people contacting me and was sent in circles to get answers, contractor good communication and helpful

Everything went real smooth except when I asked if I can insulate the garage, I was told it’s going to delay construction and inspection when I could’ve taken 1 evening to insulate now it’s all drywalled and it’ll cost a fortune to insulate now, it’s colder in the garage then outside, 1 other issue was I noticed allot of dust in the house, I decided to look down the floor registers and low and behold all kinds of construction debri so had to vacuum it all out, other then that the house is quiet inside don’t hear showers running don’t hear toilets flushing from 1st floor or 2nd floor, job well done. ... More

My construction manager was very helpful. He addressed all the issues prior to and post-closing in a timely manner.

Salesman had incorrect numbers on paperwork after deal. My wife had to correct him 3X. Made me uncomfortable

Good experience, highly professional, defined processes, good quality and timely responses. Base model has very less choices and most of the basic items are part of upgrades. Offer Mortgage, Insurance and other services for easy coordination. Friendly staff and construction Managers

Working with Pulte has been an exceptional experience. We did have a few rough patches throughout the process but the resolve was timely. Henry is a thorough salesman who makes sure all the details are ticked and tied. Chadd works diligently to make sure your home is completed on time and with minimal issues and Kevin ensures a quality customer experience over all. When building a home there will always be an element of human error on both sides, but keeping the right attitude and trusting the process/people you are working with will deliver the best results. Thank you for our dream home, Pulte. ... More

Pulte develops a nice community with a nice choice of floor plans.

Home quality is very positive for some items like finishes and appliances, but these are offset by poor workmanship. There have been several issues with grout, drywall, paint running marks, trim damage, cracked glass, unfinished stucco, etc. Many issues will be resolved by the owner due to the small scale, but give the price of the home, expectations were much higher in the finished product. It is now clear that the price is entirely market driven and not an indicator of home quality which we have come to accept. Customer Service staff and the site manager have done all they can to help with the issues but they are excessive and the trades cannot be mobilized more than once during the warranty period unless there are safety issues (which have been escalated and are being prioritized for repair). ... More

Overall experience was satisfactory. I would definitely recommend a potential buyer.

Robb provides fantastic customer service and did a great job throughout the sales process. Updates from the field manager were too infrequent (3 emails in 8 months) and we typically had very minimal notice for any of the build quality meetings. The field supervisor provided great customer service during the final stages of the build. Warranty service is quick to respond and schedule trades to repair.

Do your research and continue to follow up on the building team. I love my home but some attention to details go over looked during walk through. Nothing alarming but the great thing about pulte is they have a dedicated team to fix any problems with in reason the first year which is extremely useful.

Overall Tyler took care of us and fixed each issue. However the lack of attention to the little details, by the contractors, was annoying. I had to point out multiple small issue. Ex: Thermostat installed crooked. Light at bottom of stairs was installed partially into the stairwell. Floor vent hole cut crooked. Etc, etc…

The property is great. The community is great. Steve does a great job responding and fixing any issue that comes up and scheduling workers is easy. The sales process is easy and our sales agent Laurel was very communicative. As far as the sales manager, I think he is pathetic and does not return calls and refuses to talk to buyers. 3 times tried to connect with him for big reasons and never returned a call.

All the help and contractors have been friendly, helpful and have done a great job taking care of our repair issues. They have gone above what was expected.

Pulte is a good brand and there are some people who are genuinely helpful

The home building process was extremely easy for me. The sales rep and construction manager did a great job. pulte’s title company were not easy to deal with.

Very happy with our new home

Overall the home was build within the defined timeline… there were delays here and there but those were minors so I am overall happy with the schedule…. Couple of options were changes during the process due to logistics issues but that’s not specific and in control to Pulte I guess… And once you commit to your options nothing can be altered thereafter… Good quality home and team on the ground is responsive but can’t say the same for there call center though…

The construction manager was a very good person to work with. I'd state that sales and the closing process was below average. It appeared the left foot didn't know what the right foot was doing. During the sale we were promised a few items that didn't come through. Issue was original sales person resigned right after we signed the contract and didn't leave any information on our sale. Person who took over sales never reached out with the exception of an email or two right before closing. If you purchase a home with Pulte document everything. Construction manager Sean was a good person to work through the process with. ... More

Very good experience with the quality of materials, there was significant delays in the finalization but was during covid time

We had an unusual experience with hurricane Ian coming to our area about a month before our close. We were slightly delayed because of this but the house stood up well and overall we are pleased with the process.

Overall the experience was good, a solid 4/5. The main reason it isn’t a 5/5 is that the vendors that Pulte uses have been very unreliable with warranty work. A few have completely missed appointments with no notification. This is especially frustrating when I take a day off work in order for this work to be done. Otherwise, the process was great, the customer care person is wonderful as well as the project manager.

1st, for the area, super great value for what you paid for. Other builders charging more for less. 2nd, craftsmanship and vendors could be better but the employee market is bad. 3rd, layout of townhome, very nice. Overall, love the house.

November of 2021 my wife and I visited Surprise, AZ with the possibility of purchasing a house. We read on the internet about Pulte homes for sale. When we lived in California there was a Pulte development next to our neighborhood and we went to see what the homes had to offer. The homes we saw were appealing on the outside and offered many features in the inside that made the house worth buying. When we decided to leave California for Arizona and we saw the Pulte homes for sale we made the decision to look at them again. We made an appointment with Courtney just before Thanksgiving and visited a couple of model homes and fell in love with the Prado. It offered allot of space, vaulted ceilings, covered patio, and many other extras that made the home very desirable. A day later after meeting with Courtney we put earnest money down for the process to begin. Almost to the day our home was completed in November of 2022. Courtney was very consistent with keeping us informed of what was happening with the home during the building process. The construction manager (Tony) contacted us after a couple of months after we purchased the home and contacted us almost every week to keep us up to date on the building process. Two months before we moved in we got another construction manager (Jennifer) as Tony transitioned to another city in Arizona. Jennifer and Tony were excellent during the building process and always communicated with us what was happening and what was going to occur next. My wife and I are happy with our Pulte home and moved in just after Thanksgiving and Christmas. There have been only a few cosmetic flaws that have been fixed by Pulte in a timely fashion. We are fortunate to have a great team of Pulte employees. Courtney, Tony, and Jennifer are professional people who treated us like they were building their own home and made our experience very satisfying. ... More

The experience was pleasant. There was some issues but were able to work thru them.