Pulte Homes Reviews

I guess like all of these construction companies they bend over backwards for you until closing. Once you close they are not as responsive. They have left the landscaping in front of my unit with dead plants and looking like crap. To make matters worse they claim is the HOA responsibility and they have not yet surrendered their responsibility to the HOA in fact they haven’t even finished a walkway that goes by a green area next to my unit. Disappointed that they don’t keep their word… They also claimed that they would replaced a refrigerator door that was dinged and never got back to me. They said they were going to replace it to appease me. They are a disappointment… if you deal with them do not close on the property until everything is to your satisfaction. It’s not like they didn’t make a pretty penny as all properties are in the 600’s !!! ... More

After closing and Pulte has their money ; response is poor to any items required for completion. Do not have any items to complete after closing.

They are building so fast they don't have time for any issues that come up. We waited a month for an electrical issue to be fixed, never have received touch up paint, yard wasn't inspected after freeze during winter for plants/grass that died. Paid top dollar for a house that is mediocre at best.

The staff that handle the post inspection and repairs are very determined to fix any issues with your home. Nicolette is extremely helpful and quick to get the job done. I can only say that I am grateful for everything that she has done for me and my family. I need to mention Tara, Frank and Sam because they have been extremely supportive and helpful throughout the entire process. Thank you Pulte!

I liked the flowering work

not satisfied with responce or treatment with issues after closing. One issue being we are older and did nor understand who we contact with our problems. This should have been explained to us with some respect, which it was not. After buying a Pulti home in Florida and being completey satisfied we are disapointed with Pulte in Michigan.

Our journey with Pulte to build our first home was good if not great. From the first step the Sales consultant was a huge help in getting us to know about the community and the house. There were a couple of instance where he did not notified us about a couple of things which may have been better if we would have known about it. The design center appointment also went. There were a few hiccups during our closing and after few calls we were able to solve it with Pulte's team. Pulte's loan team was also nice and helped us in every possible steps. Once we moved in, construction manager was also very helpful with all the questions we had. The landscaping and driveway works seems to be taking longer than expected and we hope it will be done sooner rather than later. ... More

It has been a rocky experience this first couple of months in our home. We don't feel like we've been taken care of as new homeowners. We are also questioning the craftsmanship on our new home. We're hoping that working with the warranty team, we will get the results we are looking for.

The communication has been a major issue before and after closing. It been like a hit or miss. Somedays it feels like no one is listening to our feedback. there has been issue with work quality, major items. I am not going into minor defects which are multiple. Overall I am still feel happy in this crazy market but i don't think the expectation that come with Pulte 'brand' have been met

I love my new home! From the beginning design process and thru the build process I was kept informed and all my questions were answered promptly. My sales rep and contractor were very knowledgeable, attentive to my needs, and guided me thru the process, minimizing the stress associated with having a house built. However, for the price of the home I wish there were more upscale options included for my home type, the ranch home. Also, I think Pulte should do a better job cleaning the home before it is transferred to the homeowner. I was told at my final walkthrough when I pointed out several areas throughout the home that needed cleaning it would be cleaned by my closing date. Many of the areas were not cleaned. Especially on my countertops in the kitchen and bathrooms, tile floors, baseboards, and inside cabinets where wood particles remain from the install. Some may say this is minor because it is not easily visible but when you touch the surface you feel the paint, grout, caulk, or other material used. The cleaning team that is used is not doing a good job cleaning the home. I realize that the new home will definitely have to be cleaned to the new homeowners standards, but the new homeowner should not have to clean multiple areas several times to remove building materials left on surfaces, floors, and inside cabinets. ... More

Wish the office was more responsive to issues. They sold out the homes then closed the office and we were on our own.

Repair of discovered defects taking too long to fix Missing appliances and fixtures is taking too long to fulfill. We have closed escrow 2 months ago and still waiting items to be fixed/filled out.

I have moved in to my new house on April 13 2022. Over all experience with team is satisfactory. Few callouts/areas for improvement are 1. Landscaping team did not do acceptable work at my house (Grass & plants are not maintained well). I have raised tickets to Pulte team regarding my issue. I am sure Pulte is paying well to the supplier but should not accept such quality work. 2. Quality of work is not satisfactory- callouts shared during house inspection are not catered 100% (refer to my open service tickets) 3. Response to service tickets is not acceptable- 3 weeks for plumbing work (check the open ticket reference) 4. I have raised serious safety and security issue with team to highlight road pot hole which is serious safety threat. No one took action (email sent to team 40days back) ... More

Great builder, good buying experience and responsive to warranty issues.

Quality of work could have been better. Really not worth spending so much money in pulte. There are other builders like Dress home and the quality of work is excellent.

Quality of workmanship and Quality of materials is very poor, for builder claiming to sell this as luxury townhomes. Items identified as incomplete at close are not yet complete (2 months since close). Response times are 2+weeks with no concrete action.

You were so excited to get our new home, unfortunately it’s been nothing but disaster after disaster since we have moved in. We received our keys in April, we still do not have a stove microwave combo and it is June. The tapers did a horrific job as there are lines in my ceiling that could be confused as off-white beams. Our dishwasher doesn’t dry the dishes, our bathtub was leaking before we even stepped foot in it , we’ve had multiple issues, our bathroom tile is changing colors, It’s the intricate details that We were sold on from our friends and unfortunately it’s not living up to the name. The loan officer should not be working for Pulte or anyone else for that matter. I was asked multiple times to turn in the same paperwork week after week only to be told she couldn’t find it and I had to tell her to scroll up to see the documents on her own system. We got to the point where we were going to walk away because she had us convinced that we would have been disqualified if we didn’t continue to send the paperwork in that she had had three times before. Barri our office sales rep literally came over and cleaned out the inside of our island before Pulte put the top on even though we asked multiple times for it to be cleaned out they were not going to do it and didn’t because the counter top showed up one day when my husband was there and they were just gonna put it on top. That’s beyond unprofessional and unsanitary. I’m really hoping to move forward that’s really hard to still be excited about paying Over a half million dollars for a home that has so many preventable issues. ... More

Awful. It is a new home with countless issues that keep on coming. Everything from broken plumbing, to flickering lights, to poor craftsmanship, The biggest regret of my life was buying a pulte home.

Great experience with the on-site sales rep. The construction team was great until we closed. The walk through provided very little information regarding maintenance and features of the home. Some items were not finished by closing and the follow through with those items has been disappointing. Warranty has been dismal. I submitted a request early to take care of a leak as well as a few other items. Thankfully, due to my own persistence, the leak was repaired. There is now holes in the drywall that needs to be repaired and I still have not heard from the warranty rep for my area. It’s been nearly two months since my initial request! I cannot politely express how frustrated I am with the warranty side of things. ... More

There are several quality issues with parts of our home which we are told stems from the shortage of quality contractors that are available for Pulte to hire to build their homes. The concrete slab is very wavy and bumpy and impacted the look of the vinyl flooring we chose, so much that we had to pay to upgrade to the LVT flooring; walls are wavy and curvy and could only be corrected somewhat; already have cracks in concrete garage floor and back patio (we only took ownership in April 2022); there are other less major issues as well. Overall, Pulte has attempted to correct to our satisfaction all issues we’ve reported- and they’ve been responsive- but we feel like they should have ensured that we received the same high quality and high standards that they advertise given that we paid the price for the advertised higher standards. ... More

Pulte over promises, and under delivers. Quality of workmanship is very poor.

Overall experience was good, however there are certain things in my home which are still not working like some power outlets. They will say that just keep a note of it and call the after sale service to resolve the issue. My point is why not have it properly looked before handover the keys. These are some major things which people use and can't wait for a year to get it resolved. Also when we ask anyone near the house who are still working on remaining house, they simply say now we are out of the house can't do much, you need to talk to the after sale service. Some items such as door locks were also not properly checked before the close. I would certainly recommend but please ensure everything in the house is working properly before taking the keys and ask them to make it right, right away. ... More

We went through the purchase process relatively fast. The builder anticipated the closing date although the home was not 100% ready for closure. Our home has quite a number of upgrades which were charged at premium cost. Overall, the quality of the house is unsatisfactory, both from design and construction perspective. For example, partition walls do not have any sound insulation, and you can literally hear conversation or the TV sound from the other room(s). The AHU (air handling unit) is located nearby the living room and its super noisy! The utility room has no insulation and sound vibrations are transferred across the entire house (pretty rookie design for an experienced builder like Pulte). This basically destroys the comfort of this home. The tile-work is well done from visual standpoint, however the underlying sub-grade is uneven and creates wavy effect. By simply looking at the baseboards (trim), large gaps filled with caulking are present in almost every room. The exterior walls (facade) were most probably made in a record time and are full of imperfections, dents and blemishes. Some of the walls are build out of plumb, and I am not sure how Pulte will be repairing such major deficiency. We have been leaving in this home for about two month now, and the responsiveness to issues (most of which were prior to closing) is pretty poor. Our home was advertised as luxury, but the reality is that it hardly hits an average. ... More

We have had a very positive professional experience with each Pulte team member. From our salesperson at the model, to the designer at the design center to our site manager we would do it all again with Team Pulte here in Indianapolis.

The supervisor and sales office were great and kept us up to date with the progress of the house. Unfortunately the quality of the construction was poor and caused multiple delays with the completion of the house. Framing was off creating floor and cabinet installation adjustments. Exterior brick work was sloppy leaving us with the exterior partly covered with mortar. Also when the bricks were cleaned you could not tell much of a difference and the process to clean them caused bad etching and staining of the patio and garage concrete. The super and sales office corrected most issues and we are working through the warranty process for the remaining items. ... More