Pulte Homes Reviews

My experience is very good!

The experience of purchasing the home direct with Pulte was pleasant. We found the house to have our ideal layout. They included extra favors without cost to us and were much appreciated. The energy efficiency features are noticeable, even when compared to our previous home which was also a new build with similar claims. We generally get very quick responses to fix issues around the house, but the number of issues keep growing. Workmanship and material wise, it is a level below our previous builder. The issues range from things breaking, bad installation, to material choices that could be more thoughtful for long term ownership. The walls and paint crumble at the slightest bump (the surface is also very porous, gets dirty, and impossible to clean without damaging). The kitchen sink bottom was flat - bothered us so much that we spent money to replace the new sink with one that actually sloped down towards the center drain. The wood floors have a surface that dust easily stick to and not easy to simply vacuum. Our previous home had ScuffX paint and quartz sink - incremental qualities that we took for granted looking back that made our homeownership cheaper and more carefree. Then there are the actual issues. Two doors couldn't close. Floor board under carpet popped up. Garage door de-railed. Circuit breaker issues. Sliding door had problems closing tight without force. Plastic bags embedded in the back deck concrete that became exposed. Scars and grooves on the garage concrete from construction. In the community, the gates still haven't worked consistently (remote issues, gates wouldn't open or close, keypad broken, EZ tag feature still hasn't worked). In our first year in our previous new build house, we did the 1-year warranty walked and fixed 3-4 things max, all from the expected house settling). We've blown past that in the first month. ... More

No other way to say it. This has been an extremely disappointing and regrettable process. What started as my family building our dream home quickly turned into the most stressful time of our lives. And no one at Pulte seemed to care. The process started ok, Aiyana in sales was very up front about what was included and provided the quotes with upgrades we knew we wanted as well as upgrades we were considering so we could budget accordingly. There were a few surprises when we went to sign and just after we signed about changes that needed to be made to fit code. The big one being that we were told after we signed that we needed to add a second water heater or go tankless due to code. This seems like it should have some sort of warning built into the program to notify sales and the customer at the time of selecting an upgrade if there is an additional change required. We have more bathrooms than we need because we want the space for guests. Seems strange that having enough hot water is a code issue, but also that we learned of it after signing. But at this time, we were so set on having the on suite for the bedroom upstairs that we didn't want to remove it. So, we reluctantly decided to remove another upgrade because of wanting to stay in budget and having to add the tankless water heater. We are disappointed because we would have much rather the bay window and it was spun to us that Pulte was doing us a favor for waiving the fee to remove the bay window. I am in construction and customer service. The proper play here would have been to upgrade the single water heater to accommodate or supply the second one for free. Forcing us to pay for an upgrade after agreeing to the price was not right. The next major disappointment came when we went to pick out finishes and the cabinet color we wanted was no longer available requiring us to upgrade all cabinets to get a color we didn't hate. I understand colors come and go, but to only have one color option in level 1 cabinets when brochures showed 3, is unacceptable. We are not over the top people but in our $400k house we wanted something more than the blah oak that you see in a rental property. And being a builder suppling houses at $300k+ you should have more than one option included. Things continued to go down hill from here. Framing was ok, myself and my inspector had to point out multiple spots of damaged trusses and damaged studs that were obvious if someone took the time to walk it. Aaron was the site manager for the framing stage, I don’t know if I ever met him. Just gave me updates when it was convenient for him or when I asked. Then started the finishing stages. I met Steven on site to talk through the next part of the process. Standing in my kitchen he gave me the flyer of the process and promised things would be better and more communication and this would be a great experience… all lies. Decent communication happened for a couple weeks then it stopped. I understand no one wants to give news that materials are delayed, I’m in the industry, I get it. But instead of telling me the truth, again, it was all lies. Things were slow and not good craftsmanship. There was a long delay in finishing the exterior brick of my house. Was told it was due to materials shortage, problem is the brick was sitting in the front yard, where it had been for weeks. Then was told it was a labor shortage, even though my realtor and I both witnessed multiple crews working on houses on my street that were not as far along as mine. Finally found out that two subs were arguing over location of the overhang above the garage… After finally getting a closing date and putting in my 60-day notice at my rental, allowing me to have a month overlap for moving, most work stopped. My house had too many items to count still outstanding but multiple Pulte people told me we would still close in two weeks. I kept getting the “you’d be surprised at how much can get done in a week”.. problem was to get items done crews had to be at the house. Turns out to get a driveway poured you need a permit, and that permit takes 4-6 weeks so you cant pull the permit the week of closing… someone messed up. So we obviously didn’t close that week, so closing was bumped a week, again we didn’t make that either still no permit to pour the driveway. Yes there were many other outstanding items but it seemed that trades would go to other houses because with no driveway they knew the house was not going to close. So closing was bumped another 3 weeks to the end of the month. Pulte ensured me that we would close. Items still were not to my satisfaction and still items to do but I reluctantly close on Thursday April 28th , with the guarantee from Pulte that all items would be completed by Friday April 29. As you can guess by now that did not happen. Many items were not finished so members of crews and Pulte continued to come in and out for weeks. Forcing me to take time off work or work out of the office so someone could be present at the house. Finally got Ryan involved who walked the house and took some notes and again promised items would be finished. But made a lot of backhanded comments about making sure I had the warranty contact info… Again, why am I having to do a warranty claim for original scope? Here we are a week and a half later and some of the items are still untouched. I paid extra for bottom trim on my cabinets, that still has not been installed. The premium crown that I had installed is cracked from nail pressure too high. Most of these items are things that Pulte should have seen, or if there was a good relationship with the subs, they would not let bad quality go. The leash is too long for some of these subs. If Pulte did a better quality check and made them go back and fix items with no additional compensation, they would do better on future homes. They know they can skate by and do it to take advantage of Pulte and the homeowner. You ask for something to be fixed and ... More

Went with Pulte for their reputation as a national builder and we liked the area. There were a lot of included home features like basement, deck without paying extra. Outside of the length of time to get into our home - affecting all new construction; very pleased how they meet with you at each build phase and Mortgage company got us great rate.

My closing date was postponed 6 times. And I was misinformed about the 2 parking space . Horrible communication with the builder very disappointed.

Missing items on the outside of the house makes me feel like the quality of workmanship was rushed.

Pulte was 100% communicative and responsive during the home buying process. AFTER I moved into the home, there were a few issues that needed to be taken care of - one of which that was promised during the final walk thru - that still has yet to be delivered. Constant calls to the community customer representatives for repairs on items is turning out to be a nightmare and quite frankly is a huge disappointment. I've had to request several service request on the SAME issue. The assigned customer service representative does not follow up nor returns calls nor emails. I've made a huge monetary investment in purchasing this home and I'm sad to see such a quality builder be represented by employees that don't abide by the Pulte Guarantee. ... More

The major parts of home are in good shape and pulte does takes care of minor issues once reported.

I regret why I signed the closure documents, trusting the people they would resolve later on. I have been told that people would come over but nobody turned up since the time of closure.I still see that few of the works couldn't be completed before closure.These issues have been there since closure and delay. 1) Carpet Issue-I have few nails popped out and kids were injured too.Can you please send someone to tuck in the nails? It is really causing issues while we walk on stairs and afraid that if any guests would hurt themselves. 2)Painting-During the closing walk through,Jen promised that painting would be done at a few places which are still pending and drywall guys couldn't understand,it is not fixed till date. 3) Kitchen drawers Soft closure- During the closure walk through, we informed Jen on this concern.Few of the kitchen drawers are not soft closure which need to be fixed. 4) Window-The downstairs bedroom window doesn't have mosquito net.I think there was a shortage during closure which was told will be fixed once stock is fulfilled? 5) Cement Plot- The cement lot was misplaced at the backyard door during construction.It needs to be placed at the right position in the backyard door,During the construction(Jen/Jodee knows the issue). I would like to replace the rusted pipe with new ones.I do not want to pay for rusted pipes and wrong placed concrete.I paid extra for soft closures and did take upgrades too even though I haven't got fully finished house.Before closure I suppose pulte does deep cleaning when I see my house still has dusty windows spiders all over. Iam sure you didn't charge me for spiders. ... More

Tie in to Pulte Mortgage with closing cost incentive was a plus. Quality of painting on doors and trim, and some wall areas could have been better.

excellent experience and highly recommend!

The sales process was great! We started with Jim G. and Ken picked up after Jim retired, but Ken was really helpful in keeping us up to date with status and what we needed on our end to do to keep the process moving. Alyssa at the design center was instrumental in helping us find options that best suited our needs and preferences. Her expertise and input in terms of interior design were on point and shows in the finished product. Overall, we are truly impressed with the quality of and value of the home. Our construction manager Justin has been outstanding as well. He has been extremely responsive with any minor fixes we brought to his attention. Within 24 hours of reaching out to him, he's issuing a work order the same day! We have been through the new home buying process several times before and without a doubt, Justin is the best construction manager we have ever worked with. His focus on customer service is exceptional. Justin deserves our highest rating and recommendation. ... More

I love my new home by Pulte

The overall build experience was positive. Dan was great to work with in terms of responsiveness, communication, and tried to be as accommodating as possible. The quality of workmanship was lacking (most likely subcontracting). Even after the pre-closing walk through, some of the fixes where not any better than the original issue(s). However, I will say that Dan will work to make things right.

We are so excited to share our process from start to finish and all the different milestones through the journey. It was great watching our home building progress and each stage created more excitement. We were informed of everything at each stage which made things more transparent and easy.

David was the reason we picked Pulte homes we were shopping around from Stuart to Miami and Ft Myers and he sold us on the Fields and help us through the process even post closing. I would highly recommend Pulte just because of are experience with him.

Excellent team in all department, they stick to tje commitment date and good qaulity work. Excellent support team and very helpful.Good trust worthy builders. Thank you for everything.

Our experience buying with Pulte has been great. A good warranty is always something I look for when buying and knowing that I can reach out for any and all issues and get a quick response really provides peace of mind. No matter what kind of home you buy, you will always have "something" that needs to be fixed. I'm very happy with our purchase so far.

During the closing process many issues that came up during multiple inspections were not addressed and we will have to deal with them moving forward with warranty even though the items were inspected in advance, construction manager was asked to make corrections and he agreed it would be completed before closing. Buying from out of town facilitated the team to assure us that everything was done, however, showing up for closing finding out it was not the case. Overall, the house has a feel of an appartment when it comes to the quality of build, poor finishes in several aspects. The kitchen is the exception—it was nicely finished throughout. Otherwise, floors are extremely uneven everywhere, both levels. Visibly with furniture installed (you can see beds are lopsided, side tables, etc), creaky floors in closets, raised spots where closet doors drag in the carpet, gaps between floor and baseboards throughout, gaps between carpet and wall on second floor, bumps and jumps on flooring everywhere, carpet with treads loose sticking out in multiple areas, no transitions between tile and carpet areas, broken toilet seat, missing emergency valve handle, walls with humps. In addition, we realized after moving into the house that there might be upgrades that we paid for that were not installed: for instance, the purchase agreement lists an upgrade for a wood staircase worth several thousand dollars and instead, drywall was installed going up the stairs. We purchased a specked home while living out of state so we were not involved in the building process, we knew everything had already been selected but we expected the considerable amount of upgrades we paid for would be honored, and if something was not completed, the price cost would be deducted. ... More

Our experience working with the Pulte Homes has overall been a positive one. In particular, Frederick, Loan Consultant was very knowledgable, professional and helpful during our loan process. Chris, High Density Field Manager III/Senior Construction Superintendent and his team have been very extremely helpful, professional, and provided exceptional customer service to us before and after we moved into our home. The quality and style of our home is excellent. We would highly recommend to anyone looking for a new home.

there are a few issues but the response for resolution is very good.

Need improvement in Build Quality & Serving customer needs. Help customers after purchase agreement.

Sales and construction managers were great overall, responsive and engaging. Major issues related to subcontractors timelinesses and attention to detail. 6 weeks after closing, still a number of unresolved issues which are taking unnecessarily too long to effectively address. This is simply unacceptable for a home in this price range!

Our sales person was poorly trained. For instance, we asked the upgrade cost of a sprinkler system and he said it was not an option. It was, but we didn't find out until after we closed. We chose a floorplan with an extended kitchen. He said it was included in the base price, but when we got to the design appointment, it was a $5800 upgrade. I advise knocking on doors of finished homes and asking questions. The most important issue we had was closing on an unfinished home. We were moving from another state and made all of our plans based on the closing date Pulte provided. We sold our home, packed up and had our belongings with movers when we left our old place. Our Pulte home was not finished and we had no options at that point. We signed a document saying we were accepting the home as finished because we had no choice. We are in the house 6 weeks now and they are working on things, but I would not have moved in with it at this condition, if I had had a choice!! ... More

If Pulte would take just a few extra weeks to finish a home it would make a world of difference. Pulte wants their money without regard to the large amount of money buyers are putting down for their homes. Unfortunately everything is driven by closing a certain number of homes every month so the last two weeks are crazy time as they rush to complete jobs. The trades are under pressure to get their respective jobs done so they rush to complete at the expense of quality.