Pulte Homes Reviews

You can tell they just wanted to close out this phase and neighborhood and were "just getting it done". Work requests have been sitting for over 2 weeks with no response or follow up.

Overall the experience was good. Sales Manager Mariana Lacoi was in touch often and very helpful in keeping us up to date. John Demarco was exceptional in taking us through the condo and explaining all we needed to know. We are very pleased and happy with the condo and how it was built. The only disappointment might be lack of draws in bath cabinets and maybe a light or two in the bedrooms although it is set up for our own lighting fixtures if we choose to do so. Moving in experience went well although pretty stressful at times. Overall, good move for us and we are very pleased.

We have purchased NEW CONSTRUCTION homes in the past. The Pulte team is caring, professional, responsive & eager to “get it right”. We love our home, the community & are proud of where we live.

Our experience with Pulte should have been one of the most exciting times for my family. In reality, it was an absolute nightmare. Not a single deadline was met during construction. We have a warped wall in out living to this day. The sales person we ended up with was a complete joke and as a fellow Realtor/Broker, I was completely embarrassed to be in the same industry as that person. It would take WEEKS for this person to get documents required by our lender back to them. Phone calls/texts would go unanswered/unreturned. Our home took one year and six months to build. When we were finally given a losing date, it was pushed back another two weeks. When this occurred, we were give one day notice of such. Upon moving into the home, the craftsmanship of the home was shockingly bad. Half of the doors in the house do not close. There is white paint marks all over the floor, errors on cabinetry, our AC had to be repaired while we moving in, we have broken roof tiles, for some reason the crawl space entry is sealed shut, some lights in the house have a delay when turned on, our garage light wouldn't turn on. We could probably go on and on. At the end of the day, as some one that works in Real Estate, I will never recommend, nor represent anyone that wants a Pulte home. I would never want someone to have to experience what my family have, and continue to deal with. ... More

We did not have a good experience. It is true that we live in a different world now, but communication goes a long way. While we had great communication with our Sales Rep Lisa, the breakdown from there made the building experience hostile and dissatisfying for what should have been a joyful experience. I would love to meet with anyone who is willing to listen.

When we first viewed the different floor models we were in awe as we toured it. We definitely saw ourselves living in one of the units. The neighborhood is still under construction but the location and landscaping is making the surroundings even more exciting to see finished. The unit we acquired is everything our family needed and have more amenities that makes living even more comfy. I would definitely recommend Pulte Homes.

We were sold a walkout basement option on our home at the Cottages. We cannot walkout on our lot as it slopes on a 45 degree angle. A flat patio is not workable without a retaining wall. This $20k option was sold to us with no one reviewing the plot plan or explaining the lot grade issue. Why would a builder sell a walkout basement that you cannot walk out on to? The grading was completed one day prior to close, and we were expressed our outrage to the construction manager- We are in a holding pattern with the VP Tim to see if we can get some resolution to the issue. Other that this critical expensive issue, we have 30 items that remain on our punch list, one month after close. everything from the wrong front door, missing shelves in the linen closet, gouges in the bathtub from workmen's tools, vanity lights not centered over the sinks, sawdust in the kitchen cabinets, extra hose bib not located where we identified, patio light at eye level, soft close cabinet that does not soft close, cracked cement in front, dead plants one month after close....I cannot go through them all but you get the idea. General sloppiness on the side of the sales person, Corey - just dropped the ball on the options ordered, and paid for- while we wait for delivery and corrections. Construction manager Ryan is doing clean up on some issues where he can, but also manages 60 other projects. We appreciate the effort of the VP Tim in helping us and hearing our issues- but on a $600k house you would not expect such ineptitude....I dont know how we could be more flexible in taking substitute appliances and closing on a home with so many issues. There is absolutely " no white glove policy" with our experience. Not even a grey glove. If prices this high can be charged- the product delivered sure isn't equivalent. Awaiting a followup call from Pulte customer care to share our experience with them. But have reviewed with VP Tim in detail with photos. ... More

My experience with the sales office was absolutely phenomenal. They were amazing. Pulte Mortgage, on the other hand, almost made me lose the house with their lack of information and incorrect information. I had to seek out my loan officer with questions and was given wrong information, making the process incredibly stressful and tainting the whole buying experience. The building manager is very kind and works very hard but the responsiveness of the crew workers when it was time to fix things, they didn’t show up when they said they would. Still 6 weeks after closing, I’m still waiting for a fix that was discussed during our final walkthrough but it isn’t at the fault of the building manager as he has reached out to the crew several times without response or them not showing up at the time they said they would be by. ... More

These are very well made homes. I’ve been impressed with the quality of the build, from slab to roofing. Correcting any issues I had were addressed immediately. I highly recommend this builder. Great integrity!

My experience was good and amazing with the project manager KEN. he was always available, answered every concern and question I had and he helped me a lot. KEN is great asset for PULTE homes.

I am pleased with my newly built home, overall. Dan (construction manager) was very responsive to my questions and concerns and Devin (sales representative) was quick to inform me of any changes due to material or appliance shortages. However, there were several cosmetic issues in the finishing stage of the building process. These include paint marks and drops on walls, paint over spraying around window frames, chipped baseboards. While Dan addressed most of these prior to closing, a lot of it could have been avoided if construction crew would have been more careful when handling these. I would recommend and consider building with Pulte again, especially with Dan as the construction manager. ... More

We are extremely satisfied with our Pulte home. Initially we were going to build in another community with a different builder. However several issues came up and discussions with other homeowners led us to cancel that build. We then chose Pulte. Every single Pulte person that we had contact with over the course of the build was courteous and responsive to our questions. The materials and craftsmanship in every room is of the highest quality. Both our construction supervisor and salesperson kept us updated throughout the build. We would strongly recommend Pulte to anyone looking to build a high quality home ... More

Overall, the construction manager made the process easy and was very attentive.

This is the perfect home

Good Side - Dealing with the Production Manager was excellent. He was one of the best crew members I dealt with. He was very co-operative in every stage of the work. Bade Side - My 3 star rating is mainly due to to incomplete work that Pulte has done in my house. At closing the master bed shower glass was not installed and Pulte committed me with a date of 07/08. However further to that there is no follow-up being done nor any updates are shared with me. I had multiple calls with the Prod Manager but he does not seem to have any update from Atlanta Glass Door company. But at the same time I also see the glass door getting fitted in other houses which were closed along with me as well as few which are not yet closed or closed after mine. It is more than a month now after closing and my shower glass door is not yet installed. I had few complaints and issues for certain things not working properly in the house for which I had to reach out the service warranty department. I raised service requests with them for couple of issue but had no luck to get the problem fixed. It is been more that 2 weeks, I haven't got any update on that. ... More

We closed on our house over a month ago and are still waiting on things that need to be fixed. We still haven’t hung mirrors in our master bath because they won’t come and fix the shiplap that was installed incorrectly. We are also still waiting for Pulte to replace the carpet upstairs from where their painters spilled paint. Not sure why they didn’t replace it prior to us closing??

Overall good experience but could have been more timely. The overall handover was delayed by roughly 4 months.

Heidi and the construction crew at Union Park were great! Would recommend Pulte buying experience. Easy options, attention to detail and updates throughout the process were right on.

Overall everything is great. Helena as a sales person is very professional. Construction supervisor Mark is very friendly and professional. Took care of all issues very good.

Brandon and Becki at Prairie Woods are very helpful, responsive, professional and made our build a pleasant experience. They are a great asset to Pulte Homes. We would build again with Pulte

The purchase process was complicated by inaccurate option descriptions. Finishes were rushed (poor taping & drywalling, cabinetry misalignments, exposed electrical outlets, a number of electrical wasn't grounded, front door painting incomplete and interior doors misaligned, ripped carpeting, incorrect height on up[graded/deep-pour basement) and are very visible. Some of these items were raised before closing and we were told nothing would be done. Do not recommend.

They really did a great job

Lot of things were not completed by the time of closing. Still lot of issues exists and slow updates/follow-up on them. On the 2nd day post closing, a little wind blew the roof of covered porch. Not a good quality work. We can understand delay in closing date/home completion due to Covid/supply chain issues but workmanship/quality control is somewhat lacking

Whole experience was fine, just the loan process was frustrating

Seller's market by the time we bought the home, so the builder didn't really care about many things.