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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16153 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16153 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Nice

  • Anonymous
  • Verified Homebuyer
  • August 03, 2022
  • Orlando, FL

Good job thanks pulte home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Corey

  • Corey H.
  • Verified Homebuyer
  • August 03, 2022
  • FLORENCE, AZ

It was a long distance build and it was a wonderful experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - I will recommend pulte home to my friends.

  • Ke W.
  • Verified Homebuyer
  • August 03, 2022
  • Whitestown, IN

I will recommend pulte home to my friends.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Overall the home was to my standards.

  • Anonymous
  • Verified Homebuyer
  • August 03, 2022
  • Seguin, TX

Overall the home was to my standards. The only complaint I have is the back yard. It was left a mess and unfortunately sod installation was not included back there which takes down the value of the home. The builder kept in contact the entire time with multiple updates so communication was great. I've had to submit quite a few work orders since moving in so small issues but they've been great at taking care of these problems.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Michael

  • Michael A.
  • Verified Homebuyer
  • August 03, 2022
  • Menifee, CA

This is a great home.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Very Disappointed with Purchase

  • Bhalinder S.
  • Verified Homebuyer
  • August 03, 2022
  • Plainfield, IN

FOR PULTE BUILDERS The house we purchased almost in double price they charge us, with all extra works , hmm obviously more money, All Material cheap quality , sometimes where roof not in level , same thing with exterior and floor. Some outlets are loose from wall, Garage door works very slow and doesn’t close lot of time. Kitchen cabinets are cheap quality with makes shuts sound. When we walk on second floor, sounds like roof will broke soon . Specially the Paint is not a paint , it’s just like a cheap primer only. Just move to the house last week, but it’s looks like very old house, hand ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

unresponsive Windsor Island Resort

  • Jose L.
  • Verified Homebuyer
  • August 03, 2022
  • Davenport, FL

They have gone wrong with what was promised in having the property ready in 24 hours after having made the closing, in such a hurry to close and it is still not ready, 29 days have passed and nothing has been done on the property, who is the person responsible? Although according to them they are cosmetic repairs, it is a new house and enough time has passed for it to be ready. I imagined that they will give me some reimbursement for what happened. I need response and action now.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Pulte Homes - Exceptional building experience.

  • Anthony P.
  • Verified Homebuyer
  • August 03, 2022
  • Saint Augustine, FL

Exceptional building experience. The superintendent went above and beyond.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Warranty team is a joke.

  • Anonymous
  • Verified Homebuyer
  • August 03, 2022
  • Livingston, NJ

We closed our house with a couple unfixed issues. And as we moved in, we found more issues on the flooring and AC installation. So we have to contact the warranty team to fix them, But they just replied and then disappeared for two months. They do not care about you at all once your house is closed. So make sure you check everything carefully before closing.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

14 months to close, and still not everything is done

  • Keith C.
  • Verified Homebuyer
  • August 03, 2022
  • Clermont, FL

We contracted in April 2021, and while there were some supply delays, the lack of communication and timing by the construction team caused us to wait 14 months to close. They were still working in the house the day of closing and had to be let in throughout the next two weeks to finish items. It has been 5 weeks from closing and we are still waiting for some work to be completed. The sales team is great but the workmanship and all around delays are horrible.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 1

Pulte Homes - Straight forward honest staff.

  • Virginia T.
  • Verified Homebuyer
  • August 03, 2022
  • Walpole, MA

Straight forward honest staff.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Idoeu

  • Idowu O.
  • Verified Homebuyer
  • August 03, 2022
  • Brownsburg, IN

The experience is great.But,regular check on home owners dhould be improved on.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

great experience

  • Maria L.
  • Verified Homebuyer
  • August 03, 2022
  • Lake Villa, IL

love my house and experience was great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Scott & Doreen

  • Scott S.
  • Verified Homebuyer
  • August 03, 2022
  • Fort Myers, FL

My whole experience from start to finish dealing with Pulte was fantastic. Cathy was my sales person she was very thorough very honest and made the transition easy.Justin was the point man at my house on the construction side he was fabulous very responsive very respectful. I would highly recommend buying a home from Pulte.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Our sales agent, Zorinel, was great.

  • Cristina P.
  • Verified Homebuyer
  • August 03, 2022
  • Fort Lauderdale, FL

Our sales agent, Zorinel, was great. We should have taken more time looking at all the options for lots and size of homes. But, at the end of the day we are happy with the floor plan we chose but we could have chosen a bigger lot. The construction process was very difficult not only because of the lack of people to work and lack of supplies but we had a very bad experience with the back sliding doors. Somebody screwed up big time with these. The doors were bigger that the frame of concrete and therefore they had to break the concrete to fit the doors. It took maybe 6 months for the doors ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Pulte Homes - The team at Pulte was proficient and good to work with - very

  • Anonymous
  • Verified Homebuyer
  • August 03, 2022
  • Dumfries, VA

The team at Pulte was proficient and good to work with - very timely in response to inquiries and issues. The quality of some finishes makes me question their subcontracting - rushed and not good value for price paid. If I buy another home, I would go with the basics and hire out my own contractors for higher quality finishes and materials.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Pulte Homes - Make sure the future homebuyers know up front that they will

  • Thomas W.
  • Verified Homebuyer
  • August 03, 2022
  • Ypsilanti, MI

Make sure the future homebuyers know up front that they will be responsible for the sprinkler system water and get it in writing . Also give the homeowners more time than an hour to inspect the outside/inside of property during celebration tour. Both myself/spouse and pulte manager missed a lot of flaws. Basically this tour was rushed. Even the closing day too!!

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Pulte Homes - Process was a bit frustrating.

  • Travis S.
  • Verified Homebuyer
  • August 03, 2022
  • Aubrey, TX

Process was a bit frustrating. The people were nice but frustrations were more so due to promised timeframes being extended due lack of materials causing prices and interest rates to go up. Some quality issues after moving in such as 2nd story floor bouncing when walking on it, not all of the touch ups were completed when asked, light bulbs going out 1 month after move in.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Pulte Homes - Most unfortunate experience, closing with the Pulte owned title

  • Cesar R.
  • Verified Homebuyer
  • August 03, 2022
  • Orlando, FL

Most unfortunate experience, closing with the Pulte owned title company a fiasco, did not honor agreements offered in writing at time of contract signing, Non existence post closing assistance just keys delivery, no warranty deed provided until realtor insisted. failing to provided a forced title insurance purchase despise offering optional payment at a cash transaction, after 33 days of closing I have yet to receive policy certificate, house not ready, expect completion current week .

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Great job over all

  • Fershone S.
  • Verified Homebuyer
  • August 03, 2022
  • Canton, MI

Awesome job,fast communication was the bestWith the team of Lynette,Mike,and Dave. Things could have not been any better.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall, a good experience

  • Akia W.
  • Verified Homebuyer
  • August 03, 2022
  • Sterling Heights, MI

The initial process of buying and the beginning of the construction process was great. My salesperson was fantastic during the process. He was quick to address my questions and concerns and never made me feel like I was bothering him. He was definitely a pleasure to work with. Once the construction process was coming to an end, the two-way communication with the construction manager wasn’t as great. I was told that he’s very busy which I understand. However, perhaps having two people for the job would be better so that the buyer can get their questions answered and things followed up on in a ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

OVERALL LOVE THE HOME.

  • Carmen M.
  • Verified Homebuyer
  • August 03, 2022
  • Forney, TX

OVERALL LOVE THE HOME.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Overall experience with Pulte was very good!

  • Anonymous
  • Verified Homebuyer
  • August 03, 2022
  • Andover, MA

Living in town it was easy to see the progress of the new building! Mary was excellent meeting with her! Nancie took over and kept everyone well informed with emails! Closing and move in we’re assigned! It was easy to change the move in date! We did encounter a few hiccups after move in! However Chris took care of them! Everything was fixed in a timely manner! So far Riverside Woods has been very enjoyable.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

overall Good experience

  • Sreekanth B.
  • Verified Homebuyer
  • August 03, 2022
  • Irving, TX

Builder is good and helped us in all aspects

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Pulte Homes - I paid over 40k my floating stairs and it was just terrible on

  • Jason G.
  • Verified Homebuyer
  • August 03, 2022
  • Las Vegas, NV

I paid over 40k my floating stairs and it was just terrible on closing day. My biggest issue is the superintendent being switched mid job and receiving complaints about txt messages on weekends because he doesn't work weekends but still hasn't responded to texts I sent Tuesday. this is my second pulte home my first superintendent is 1000x better. u guys told me to goto Sherwin Williams and gave me a piece of paper w no line of paint and the superintendent didn't know and couldn't get a hold of the painters. so didn't get any paint. found out it's. painters edge and it's $15 a gallon.... not ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

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