Pulte Homes Reviews

Great experience overall. The construction manager is friendly and professional.

We have a beautiful home, but feel like the materials used were cheap. Main issues is how cheap the drywall feels. Things seemed to done at a rushed pace. Our deck has a ton of nails already sticking thru wood leaving a danger to our kid is. I feel like we have basement that we can’t use due to how much moisture I am still drawing out on a daily basis. Frustrated with the fight to have Pulte bury the bury they connected to our pump. We do love our home, we are just concerned with longevity of the house.

Building a house amidst a pandemic was challenging but the house I just moved into is lovely and my construction manager and sales person were wonderful.

Slow responses to reported issues after closure .

I am currently living in a Pulte home and yes the house is standing but their are so many small details that I am still trying to work with Pulte to fix. My experience with Pulte has been a nightmare. The absence and lack of communication seems to be consistent amongst all levels and teams at Pulte. After the initial deposit, I spent 3 to 4 months figuring out the difference between what the Pulte sellers agent told us about the home we were buying vs what we were actually getting. After we overcame that obstacle, we had to deal with Pulte consistently telling us our home was on track to close with no problems or delays for the dates they presented only to be delayed multiple times. The house was ultimately delayed multiple months with us the buyers receiving notice sometimes 3 days before our estimated close date. The Pulte team ultimately NEVER blamed their ability to plan or their operations, but instead continued to blame someone else. Truly telling. My loan officer said she has never experienced this type of lack of customer service in her 30+ years in the industry. Also it never got better... the day of escrow, Pulte waited until 8PM to communicate that they are sending their required documents to title. Obviously we could not close that day, but we could not close the next day either because Pulte did not sign the documents correctly. You would think that would be the end, but after we got the keys to our home we go in to see our home was not complete. The final FINAL blue tape inspection had already been complete yet nothing was fixed or updated. Why waste our time coming in 3 times and confirming what needs to be fixed if you are just going to ignore everything. What is worse is that there was zero communication from the Pulte team that this was happening. We actually had to call the Pulte team and ask and schedule when they are suppose to come fix all the outstanding items. Spoke to all my neighbors and everyone's experience seems to be consistent with mine. At least we all shared in the misery. ... More

I am convinced that the left hand is not talking to the right hand. It that were the case this survey never would have found it's way to my mailbox. The folks you have handling warranty repairs left lots to be desired but the biggest issue is/was a water leak in my home even before I made my 1st payment. The response was laughable as the leak went unmitigated for a minimum of 3 Days. I am considering legal action as I can only imagine what happens down the road as a result of this water leak. This is the tip of the iceberg and the lack of Pulte being receptive is a poor way to conduct business. ... More

it was fine. sales experience was bad, but building manager and designer were good. for a huge national company there were a lot of issues that should've been figured out

Model home are perfect and the house you will not have the same quality.

Great communication from James and Scott. Very responsive to our questions and minor repair issues.

During my quality walk through, I thought there were way too many issues that still needed to be fixed that had they been fixed previously I would have had a much easier walk through and less stressful final week before closing. After closing water lines were clogged with sand that I needed to wait on a plumber to fix, closet doors had not been painted, and the range vent hood had not been installed.

Worst customer service ever. The quality of the of the house is questionable.

My sales consultant Joe was outstanding! He made the process seamless. PGP Title was the best. Timelines were met and moving in was easy. Builders team was good and promised to be there if needed but they did not seem to care after to handle important unfinished issues. Pulte warranty, to date, have been poor handling service requests. Very disappointing after such a great home buying process.

It was a long and painful experience. The last part of the completion was awful to say the least. We didn't like the way we were treated by some members of the construction team.

Buying experience was good. However, not so much with build experience, primarily due to constant turnover of build managers (4) and inconsistent (at best) communication that came with all the changes. Build material quality seems very good, with some of the trades being excellent and a couple substandard. Upshot being we believe Pulte had more houses in construction then they had material availability, managers and preferred subcontractors. Expect the pandemic was a partial cause for some of the issues.

Good location and property priced fairly but the construction quality is not good. Also, lack of responsiveness and follow-through when issues were raised.

From Rachel our sales person to Nick our construction manager, we could have not been happier. The were always transparent with everything and the building of our home went very smooth. I love our new home as with the open floor plan we picked it worked out great for my wife and I. I would highly recommend Pulte Home Builders on your new home.

Sales experience was poor relative to communication,, actual lot options and time frame for building. But once the contract was executed, the design department and the final construction manager (we went thru more than one as the first was inexperienced) were excellent with prompt communication, attention to detail and going beyond and above to accommodate our requirements.

From the seller to everything in between, they were efficient. Closed in only a month

Nothing special to report. House is overpriced. Paid over 1/2 million for a 2 bedroom/2 bath home with 1900 +/- sq. ft. GLA.

This was our second house, first new construction, and we were very happy with how easy the process was. We had a great sales consultant, design consultant, and build manager that kept us informed throughout, amidst numerous delays that were out of their control.

Great process until the end

Going on two months in the home and still no cabinet hardware. Good luck with getting any resolution on issues not reported during the final walkthrough. My cabinets were installed poorly, and I’m struggling to get Pulte to fix the damages. Communication is poor, and I was accused of causing the damage myself. I’m so disappointed. Every time I reach out for updates on my outstanding issues, I am made to feel like a bother. The sales process is great…but the experience after the purchase is complete can leave you feeling devastated. Tip- stay in that house during the final walkthrough until you catch every little issue. Get on your hands and knees and inspect the cabinet installs carefully. You should not expect to have to do this, but I missed some of these things and now I’m in the position I’m in. I have had to come to terms with other items I reported will not be fixed. Had I known…. ... More

We relocated from California and found our home via our realtor. The sales staff did a great job and Steve held our hand throughout the building process. We love our home and couldn't be happier.

Angela was an excellent communicator. She always responded to my text and emails despite the overwhelming challenges. She was cordial and respectful. Brandon on the other hand kept making promises he could not keep. My property still remain unfinished 60 days after we had fully paid the Builder in cash.

Chris site manager is awesome very detailed into his work . Very knowledgeable and attentive about anything you ask him about the site . He’s a great person as well . Please give him a high praise Chris your awesome Sir . Give him a raise too