Pulte Homes Reviews

On time build as promised. Quality of build not as expected. Options cost a lot. Forced to go with Pulte lender as other options don’t work. Responsive to the issues that are brought to attention.

I was very much satisfied with the house,

We absolutely love our new home. The settlement date was unfortunately pushed out several months past the initial expectation which resulted in a higher mortgage rate sadly. We have run into some electrical issues such as a recess light being covered over by drywall, electrical switch issue in the hvac closet which the builder was aware of prior to settlement but did not fix until after move in. We also could not hard wire our security cameras as there was a wire that was stalled into in the attic. We understand these things happen and Pulte has been quick to respond to maintenance issues and helped to get them resolved quickly. Communication during the building process was very sparse. We were told we could expect to receive weekly updates every Friday which turned into 3 over the course of 4-5 months with many of our outgoing emails ignored. If the communication would have been better the whole experience would have been a 5 star experience. ... More

Great experience and great value.

After closing response is little less

Pulte townhomes are beautiful and practical. Buying experience was good but could have been better if sales representative provided more details about the options along with their benefits during selection. Some slight modifications in design (eg. doorbell on garage door) can make the home experience even better. Overall great homes and will recommend to everyone.

The end to end home buying experience was seamless. The home was delivered within the timelines and per the expectations set in the contract.

Follow ups on items after closing can be improved

Uniformed process from Sales, to Mortgage, to Site, to Title. Was a bit nervous going into it but it went better than I expected once closed.

I love my townhouse and the craftmanship

The building experience was good as we could visit the home anytime as long as there were not workers present. They kept you updated on issues that may delay the home being finished. Overall, they were easy to work with and were responsive on questions asked.

Pulte homes are known for their built and quality. Although I can say I am happy with my new home, the same cannot be said for the buying and building experience. The communication from the site manager, the loan office as well as the sales agent was lackluster. Every little update required communication from the customers part and never was anything communicated by the initiative of these company employees. Overall I’m happy with my home, however if you must buy a pulte home keep into consideration it might not be a wholesome experience.

Paint work was not high quality or complete, some jobs not complete around home.

Overall our buying experience was good from our sales agent Melissa and Luisa our customer service care representative! Due to several delays and supply issues, our building time frame was heavily impacted, Communication could have been a little better. Very Disappointing was the lack of workmanship and attention to detail regarding structural walls, sparkling, painting, door frames and outlets when we moved in. Though Luisa our representative is handling these issues attentively, we are inconvenienced by contractors coming in and out to fix! If we had a proper walk through these issues could have been handled properly before our move in. ... More

I would tell future customers that pulte does not care about thier homebuyers and that they will continuously talk about thier reputation but have no interest in fulfilling that reputation. The house looks beautiful but truly should bot have been a pain for a home buyer to have to make so many complaints or work orders for what should be a walk in ready home.

Overall a very good experience and professional.

Lots of ups and downs buying a house was emotional Rollercoaster but at the end its all worth it and we have a lovely home.

We are very happy with the service and the home.

This was our first time home buying experience and Pulte was very responsive and good at explaining the building process. Sales rep and field manager were excellent. However, workmanship from the contractors used was ehhh. Visited the house as it was being built everyday to make sure nothing was missing, installed incorrectly, or broken.

My experience has been mostly hood. However it’s been a month and I still don’t have a front panel for my cabinet face for below my stove top.

Working as a team during the process.

Great experience working with our field managers. Always were quick to fix any issues that came up even after closing. Warranty manager also has been quick to get any issues resolved. Great service.

Very happy with my new roslyn home - just like the model. The builders were prompt, professional and completed the whole job when they said they would. Extremely happy would highly recommend

Paul and Todd were very responsive during the entire process. They did a very good job

Months of delays aside, which were hard to deal with at times, the overall process from our Sales Agent Jason to our Construction Manager Erik, and to our Mortgage Team (Kris and Ashley) was a very smooth and efficient process. Watching our house become a HOME has been an amazing experience.