Pulte Homes Reviews

Our Construction Manager , Jon was a great ambassador for Pulte. …Cory as well. Workmanship was very disappointing for this price point

Response time for assistance is slow. The quality of materials and workmanship is average. I like the subdivision and town which is why I invested

Love the house and the community. When I call in for things that need repair they stay on top of it.

Overall experience was good.

i had good bad and ugly experience with Pulte so far. It is been a roller coaster ride and i hope it changes.

The builder site supervisor was great! There were some building practices where the workers were messy and didn’t care about going the whole nine yards to do it in the best way possible.

Good construction work and quality in building.

We love our New Model Home! We are new to the area of Johns Island Charleston, we are from upstate N.Y. The Craftmanship of Pulte is Outstanding!! We are very happy we decided on The Arbors!

Not really one of the best builders around. People on the company not really customer service focus “think more and company than customers. Field manager “tony” hreat worker and person.

This builder did a good job.

Check the progress and frequently view during build cycle.

Pulte kept to the original timeline. That was important to ensure moving went smoothly. House plan and layout of house is good. It fit better than any other builder (for the price). Challenges were with finish-work and cleanliness. Throughout the project there was constant piles of trash both inside and outside the house. After drywall and flooring, there was mud tracked through, drywall clumps and dust EVERYWHERE, and the cleanup at various key stages was skipped. How do we know? All the trim work is embedded with dust that was painted over and occasional large drip marks dried in place. We had laminate throughout the house with slight overspray along all the walls on the floor. We pulled out the Oven and dishwasher to find clumps of drywall mud dried on the floor and dust that was never cleaned/swept. Terrible enforcement on simple "cleanup after your work" was enforced. Finish work was short as well. Finish carpentry had many gaps that needed re-caulked, poor touchups, and doors with chipped paint and scratches. What was the most painful was the flooring. We had hundreds of rubber hammer marks all over. These were pointed out with each inspection with the supervisor saying it would get resolved. On closing day, they were still there and the excuse was they simply wipe up. Turns out they did not. We had to use mineral spirits to scrub each mark and then rinse with water. We spent DAYS cleaning the floor and still find places. Ridiculous! The only feedback when conveyed again to the supervisor was that “those marks will disappear over time.” Overall, the house is built well and has a great feel, but fell short when it came to delivery at the end. When you spend three weeks cleaning a new house, it does not feel you got your money's worth. The bright point is our Sales person (Obie). She helped identify all the options we had to choose from and was good at finding answers. For example, we needed laminate everywhere and no carpet. She made it happen! We had several additions for lights added and other changes. She ensured all were identified and worked into the build. In closing, we would recommend and build with Pulte again, but be more hands-on with the supervision of the build. That was the part that was lacking. No more trusting it will get done…make sure it is done. ... More

Overall the buying/building experience was very good. Sales and the field manager were great. The design studio experience was too rushed and the designer was ok, not great. Now that we have moved in, we found issues that there teams should have noticed and resolved. We now await how they do in fixing the issues. Our final rating will depend on how they respond.

What bothers me is all the grass they put in are loaded with frogs; however 2 times they got into my new home under the couch. They come out at night so you can't even sit outside cause they run in. It is a problem, otherwise everything was OK.

Great over all experience so far. Some communication issues with things that need to be fixed but decent over all.

Are garage door was painted the wrong color I told pulte about it and nothing was done.

sure i will refer to my friends & family.

Be patient and check the building process, often, on your home.

I appreciate quality workers are hard to come by during this time but I was really disappointed at the quality of work and attention to detail…painting, staining, etc. we paid for all black, beautiful hardware throughout the house and almost every door knob has paint on it. Happy to be in the house but it’s clear at the end they just want to rush through things and close. I’d imagine Pulte would save a ton of money if things didn’t have to be redone 2 and 3 times…

Nice home. Nice people to work with. Slow to respond to after the sale warranty issues. Overall, a positive experience.

After paying the deposit, it's hard to find the builder when you want to find it. I don't know why.

Ensure ALL issues are closed and verified before Certificate of Occupancy AND your final closing as I have had a lot of issues getting follow up on items that were verbally discussed and NOT documented in the agreement.

The overall process of Pulte's homebuilding experience was within our expectations, however the lack of communication and remaining open items that were addressed before closing, and continue to linger for over a month now are cause for concern. Communication throughout the entire build process was lacking which caused different issues and items to be addressed at the last second and remain open. All-in-all we love the house, we just wish there was more responsiveness from Pulte.

The overall experience of building our home was exciting and good. However the amount of issues we’ve had to deal with during our walk through before closing and trying to get the issues fixed with in the house after closing has been challenging. We have several dry wall issues, had carpet issues, a cracked window (I haven’t gotten an answer about if that’s going to be repaired), stair railings etc. I’ve been in my house for around five weeks. I’ve been working on trying to get these issues addressed since our closing date.

Not very attentive to punch list. Multiple calls no action!