Pulte Homes Reviews

The price is fair, well organized step by step experience, the many options you have to choose is very nice but will suggest they add a 3D with all the structural options and the interior design options before committing to the final decisions... it is hard to visualize all and picture the final product.

Overall the whole buying and building process is fairly smooth. However, perhaps due to the current crazy market, we had to deal with too many little issues due to lack of attention to the details and, unfortunately, the fast responsiveness wasn't always there. Some examples: Faucets are all leaking - it has been told that this is normal. Totally unacceptable. Multiple spots on walls with different shade of paint - after more than a month we moved in, is still to be fixed. Poor masonry works. Overall painting works are poorly done. Carpet stained - still to be cleaned. I'd buy again from Pulte? Yes. They offer a tremendous value for the money compared to other builders around. This was my second built, first was with another builder, and we mostly had similar issues. ... More

The sales process went well; however, there should be better explanation of options and what exactly each option includes (or doesn't). The model home included some features that were not marked as options but were not included in my home's plan. For example, I purchased the optional spindles for the stairway, only to find out later, than only half the stairs would have spindles, although the complete stairway in the model had them. The home itself is beautiful, and I am satisfied with my purchase. However, follow-up deteriorated rapidly after closing. I understand there are labor and supply issues, but two months after closing some move-in punch list items remain unaddressed. And now I'm being told some things that were wrong at move-in now are "not warranted." For example, the landscapers planted a dead bush, which now is my problem. There are chips in the driveway that are "not warranted." I have not received the correct stove and a damaged microwave hasn't been replaced. I know there are appliance shortages, but I have received no information at all re an eta on these items. I think Pulte's outstanding reputation is slipping, probably due to some factors beyond their control. Don't get me wrong, overall the home is great and most workmanship is excellent. The devil is in the details. ... More

Both Dale and Dylan Pulte’s Superintendents were great. Quality of work for the price was average or below. Had a house built previously for $100,000 more, and quality was 1,000% better.

It is a reputable builder.

The quality of the build was okay. Since we moved in, we have seen some area where the quality was not great. Issue have been handled promptly for the most part. The buying process was great.

This detailed finishing work isn’t what I was expecting. We were left with many spaces, shadow lines, seams and some major flaws in our sheet rock mud. A little disappointing.

This home building experience was different than my previous two. It seemed that Pulte was more concerned with meeting deadlines than making sure the homeowner was happy. We have submitted several repair request that could have been avoided if the closing date wasn't the number one priority. Overall we are happy to be in our home but extremely dissatisfied with the process.

We have painting touch ups that have not been addressed, have not received our refrigerator, there are 3 windows on the front of our house that were put in backwards and not replaced yet, broken irrigation pipe. We moved in April 9th and still waiting for these issues to be addressed.

It was a positive experience!

The buying of our house was smooth and I want to state thet we were consistently backed up in our eventual concerns.

Pulte requires that you buy appliances through them. The washer and dryer were installed and no consideration was given to the installation of a countertop being placed over them. There is not sufficient ductwork, gas line and plumbing to allow working on the appliances. Pulte has yet to respond.

The community grows so fast.

Overall the experience was good. After you move in, the service was ok. It is the home owner's responsibility to contact the individual contractors if there are an issue instead of calling Pulte.

Incredible Sales Personnel who really care about you, the home buyer. And we really appreciated the weekly meetings with our Field Manager (the specific Builder who is assigned to your house). Communication between the home buyer and the builder is excellent. We were impressed that our builder (i.e., Field Manager) for our home had superiors above him who oversaw the building process. ALL Pulte staff were so courteous and helpful. When Pulte says 'the tentative completion date of your house is ____', you can count on it!!

Overall, I’d say our experience has been a solid OK. There was a lack of communication about who was in charge of what aspects of closing, finishing touches, future home issues. Some of the communication problems were COVID related, but then there continued to be issues. A lot of “oh that person told you the wrong thing” kind of situations. Everything that I’ve asked to have fixed has been fixed eventually. It’s hard to tell if this is the experience most people have or if it’s completely a result of covid impacting the business (people quarantined, etc.).

The builder is fast. The quality of materials is poor. The design is acceptable.

Overall the home buying experience was good. The structural, design sessions and the overall timeline for the new construction were good. The construction took less time compared to the timelines provided by other builders. We had few concerns related to structure and elevation related items during and after the construction. The structural one was addressed quickly and the other one is yet to be addressed. Though it is new construction, I would recommend buyers inspect the home thoroughly during the construction to get issues fixed before it is too late.

Love my home, however I submitted a work order within the 30 days period and no one has contacted me to fix the issues. Disappointed in their responsiveness to issues.

Don't be afraid to pick out your own items in the house, even if they don't offer it.

Pulte itself is fine to deal with. The requirement that incentives require the use of pulte mortgage has resulted in an inept mortgage organization.

in the process of negotiating an interest rate on our mortgage, we were specifically told that Pulte would match any rate offered by any other lender. i received a very slightly lower rate from George Mason but Pulte WOULD NOT match it. they violated my trust in them.

Buying a Pulte home is a process that does not end at closing.

Overall positive experience and responsive personnel from start to finish.

Overall I'll give you an honest review... We moved in mid March had several delays because of Windows... Said it was on back order by if you read through the emails/between the lines it was not the window company it was something else... Once moved in we noticed the following which was/is under the Pulte Warranty 1) Master Bath Shower Grout piece came out/off. Contacted our manager of our property/community scheduled for onsite repair. Guy came out didn't pay attention to the color and put the wrong color grout in... Made another call came out 1-2 weeks later removed the wrong grout color and placed it with the correct kind. 2) Back door frame was cracked - Contacted Property Manager scheduled a guy to come out. The guy arrived did not fill the crack but just put paint over it and didn't fix the full issue. Requested to have a totally different person come out put it on the schedule and there was a no show... Issue still not fixed. 3) Piece of siding fell off and blew away - Contacted Property Manager schedule a guy to come out.. This is still awaiting the day to be fixed no update on if this was fully fixed or not. 4) Cement for Driveway/Porch is UGLY - Contacted Property manager, stated that he will come out and take a look at it and see what is wrong. (What is wrong is I wouldn't walk across it unless your wearing shoes. The cement is very rough to the touch it's not brushed/smooth the overall appearance is just UGLY....) There's flaws like every new home, but I'd like to see the following with Pulte... Follow-up with the customer to make sure the issue is corrected, I shouldn't have to call/email/text to tell someone that there was a no show or incorrect grout or doing a horrible job... The house is very nice looking overall is it worth what we paid for.... That is left to be determined for the years to come, I cannot say yes or no because it's BRAND new. ... More