Pulte Homes Reviews

Poor responsiveness. Failed commitments after closing.

The homes are beautiful. If any discrepancies are found after the home is purchased, it is covered under warranty but they are not the fastest to get someone out to fix the discrepancy. Been waiting almost a month to have a drywall issue resolved.

I would recommend other buyers to refuse to close until all significant items of the home are completed. We paid $1,350 extra for "Insulation at interior wall adjacent to Owner's Suite...". 7 feet of that adjacent wall (about half) was not insulated. Pulte's representatives say "since it is not an exterior wall or involve plumbing they refuse to insulate it.".

SALES: Professional, responsive, good customer service DESIGN STUDIO: Professional, responsive, good customer service CONSTRUCTION: Overall, poor and/or unacceptable workmanship by reasonable standards/expectations. Shoddy framing, roof shingles damaged, poorly fitting drywall, badly installed trim work that was not cut to correct size causing extra large gaps that were over-filled with caulk or left exposing concrete foundation or framing, excess caulk on all trim, inconsistent and patchy paint inside and outside the house (some out of sight areas left unpainted), unfinished tile work in primary shower, poor and uneven tile work in all bathrooms, dents/scratches/chips to kitchen cabinets, quartz counter tops, shower surround, walls, doors, etc., etc. All the above issues were raised with the construction team and either dismissed, not responded to, or were attempted to be fixed, but done equally poorly and/or caused further damage/issues to be fixed. No issues were brought to our attention/acknowledged by the construction team, except if we discovered them. CONSTRUCTION WORKERS: Urinated (repeatedly) on the subfloor (2nd floor, two rooms) instead of using "port a potty" outside our house (acknowledged/confirmed by our construction manager). Urine-stained subfloor/drywall was only replaced after protesting at the Pulte Sales office. WARRANTY: Poor customer service and responsiveness. Met with warranty representative at the house to review outstanding issues that had not been addressed for over a month. He assured they would be taken care of and we still have not heard back from him or had the issues resolved over 2 weeks later. SUMMARY: Overall, this was a very poor experience. We closed in January and have not moved in yet (2 months later) as there are still outstanding issues/work to be done (identified by independent inspector/acknowledged by Pulte). AC does not work, roof shingles/damage not replaced, missing kitchen cabinetry, soffits that were painted by sloppy work not replaced, unfinished painting, etc. As such, we cannot recommend Pulte and would caution anyone considering this builder based upon our experience. ... More

Aside from the lack of responsiveness, the Pulte Mortgage process was highly questionable. 1) They did their best to dissuade me from taking a VA loan [which required a VA inspection] 2) The Pulte Mortgage interest rate was somewhat higher than an independent mortgage broker [which we took] 3) The demands for details about the origin of our cash down payment verged on accusations of Money Laundering [I wrote the framework for the Money Laundering Act of 1986]. Providing them with Wells Fargo settlement disclosures on the sale of my house in Va, plus copies of personal Savings accounts, plus 1099s showing income from consulting [all well-beyond the amount of the down payment and closing costs] were apparently inadequate. 4) Closing was 4 months beyond original schedule [shortage of materials? BS!]. The value of the property had increased by nearly $200,000 and it appeared Pulte was trying to force us out of the sale to resell to another buyer at a higher price. 5) It's now been nearly 3 months after closing, and the Pulte office has yet to address all the deficiencies documented by a professional [private] inspector. 6) Would I recommend Pulte to new buyers? ABSOLUTELY NOT! ... More

We loved working with each person assigned to us from the salesperson, and the supervisor(s) along the way. Extremely helpful during the process. Being our first new build, we've been a bit underwhelmed by the final product - poor paint job & drywall installation, messiness in cabinet installation, etc. Perhaps this is the norm for large tract home communities, but to us, the work in many areas has been mediocre, thus the 3 stars for quality. It's been an interesting and educational process, to say the least!

Handful of outstanding punch list items have yet to be completed, now going on 3 months. Expected better customer service for the price paid for our home.

Pulte builds okay homes. The floor plans are nice; but they take too many shortcuts and very minimal accountability. If you have a great field manager; that is a great thing. However, keep in mind that the field manager is incentivized to close on-time, regardless of quality. We had issues and still have issues. The same goes for a customer care manager; if you have a great customer care manager; rest back he/she will take care of it. If you have a customer care manager that is laxxed or has to many homes to take care of; you will be frustrated. Also, they swap people out constantly so you almost feel as your starting over again. We had issues with loose ballusters, air coming in from the outside thru baseboards, water coming in from door, wavy floors, you name it. They will take care of your issues but be careful on the floors... even if they're wavy they may not fix and you have to go back and forth with your own equipment to prove its out of spec. All in all, be prepared to become your own quality control and have the equipment to show why its out of spec. ... More

Overall it was ok. I didn't get enough time to shop for mortgage. Pulte rushed to close the house even though they were not ready to close. At the time of closing things were pending.

their field manager is super friendly and try to offer help for everything they know. However, the sales promised to refund $500 for replacement of microwave, however, the house closed more than 3 mont, still not receive it, asked couple of times to their sales, either no response or no helpful information.

There are dozens of fit, finish and trim issues. We have been so patient and understanding with our reps, its not their fault, and I am sure they are overwhelmed. But for a $600k house, the workmanship is really terrible. Nothing big (so far) but paint, trim, etc. Oh, and the installers drilled through a main waste line putting in shelves. And the site wasnt cleaned up before closing, or since

We experienced some delays at the beginning of the process, but Pulte brought in an awesome manager to help close out the process and we immediately saw the pace pick up and the communication improve greatly. Overall we are really happy with our new home.

Wow! Upon receiving possession of our new home we discovered stains in our new granite sink and on our very expensive new floors. Upon request to evaluate, we received insinuations that the issues were caused by us even though we had not even moved into the home. Also, poor workmanship was highlighted upon replacement of front door bell and once again we were told they weren't responsible even though the stucco was not completed correctly under doorbell they installed and the stucco was falling off. Sad.

Pulte helped make it right!

The quality of materials and labor they used is below average for the price you pay.

This is probably the worst company I have ever worked with. They don't seem to communicate across the multiple divisions within the company at all. We had to beg and call repeatedly to get updates and then had our closing date moved out 2 weeks 3 days prior to closing. The quality seems okay, but we found leaks prior to closing and they left us a present of drywall frozen to our garage floor on closing day (why someone would pressure wash a garage on a 20 degree day is beyond me). What was supposed to be a great experience turned quickly into a stressful nightmare. We were hours away from living in a hotel with all our belongings in a Uhaul thanks to Pulte. They chose not to allow us to move our stuff in despite signing the closing and a temporary Certificate of Occupancy. We still do not have an oven and it seems like we are going to have to buy our own and eat the cost because Pulte doesn't know what is going on. I have done business with some bad companies over the years, Pulte is now in the bottom spot. I will never recommend this company to anyone, nor purchase another home from them in the future. ... More

Lots of choices, clearly experience builder. They'll lead you through the whole process

Am giving a 3 of 5 star to most categories primarily because of workmanship and materials. Soundproofing in the living room is inadequate; human and TV voices can be heard. Flat wall paint used in kitchen and baths instead of semi-gloss. Floorboards with chips were used instead of being discarded. Cement board siding has spots of gloss paint on it. Framing of the panty door wall is crooked. Heating and cooling design seems haphazard. Electric wall heaters on first floor have to be run most of the time in cold weather. Heat rising from the 2nd floor mini-split makes wall heaters in 3rd floor bath and bedrooms unnecessary. However, floor plan is more functional and esthetically pleasing than other similar townhouses on the market. ... More

Love the house, but seems there was a rush to get house finalized. Finding many issues and for whatever the reason, follow up is not what I expected from the builder. Two months in and still waiting on things to be done, some since initial walk through in January

Do NOT build with Pulte Homes. Their quality of work is horrific and there response to ANY issues you come across is VERY slow if not completely ignored.

Lots of issues in my new home, lots of promises to rectify those issues went unfinished even after more than one attempt to fix. If they didn’t cut corners the first or second time, they wouldn’t have to come back out for a third (or more) time. They’re slapping together these townhomes at a phenomenal speed, but it shows in the finish. Everything is solid and well built, but the details are shoddy. While I wouldn’t change where I bought, I would definitely have stuck my neck out more at closing if I knew I’d still have 90% of my punch list outstanding 2 months after closing.

Painting was not done properly don’t look like s as new house Stones on the fire place falling apart Electric outlets not working Concrete pavement infront of the house not done properly I was told at closing that pressure wash will be done and they would clean all the leaves accumulated in the back, it was never done I had to do it myself by spending $500

In the midst of the virus, we understood there would be delays and we were in no rush. We expected a home that was move in ready and that we would find few issues. We were very disappointed to find a lack of professional craftmanship, lack of attention to detail and low quality of materials used (paint, windows, cabinets). The home was far from acceptable when they scheduled the final walkthrough and we delayed the closing. After the rushed closing, we had the entire inside of the home repainted because the flat paint could not be touched without leaving marks. After more than a month, we still have issues with the windows, sliding glass door and screen, cabinets and bathroom sink/counter top. Pulte has set up a customer service process to address the issues, but it is very disruptive to our lives when we have to wait for the repair people to come and sometimes they never show and have to be rescheduled. We really like the location and floorplan of our home, but feel Pulte could have managed the process better and followed through with the quality build we expected. ... More

There has been no movement on my punch list since closing despite numerous attempts by me.

Good and provides updates