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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15975 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Overall good builder
- Steve K.
- Verified HomeBuyer
- May 05, 2022
- Matthews, NC
We're one month into a new home built by Pulte. Everyone here at the company is professional and personable. We appreciated regular updates during the build process to keep us in the loop and with our home, we closed pretty much on time. That may not always be the case with supply chain and labor issues. They are responsive with warranty issues, which is good because the home isn't perfect. But no major issues so far, only several minor ones, which we expect all homes to have. Overall a satisfying experience, we'd buy from them again.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - It was a long hurdle getting to the finish but it was worthwhile.
- Evangeline I.
- Verified HomeBuyer
- May 05, 2022
- Ontario, CA
It was a long hurdle getting to the finish but it was worthwhile.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Well based on my experience do not close on your house until
- Diana C.
- Verified HomeBuyer
- May 05, 2022
- Canton, MI
Well based on my experience do not close on your house until you have everything that you are expected. I was the first one in this neighborhood and am still waiting for my driveway to be poured in the meantime there has been over a dozen of homes that closed after me that have both their driveway poured and some of their landscaping. Had I known I would have held off on closing.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 1
Pulte built a high quality home for us
- Michael H.
- Verified HomeBuyer
- May 05, 2022
- Brighton, MI
Our new Pulte home is a high quality build, and having owned 8 homes (most of them new builds by other builders), I recognize the quality. My advice is to buy the higher level options for flooring, carpet, counters, etc. It's worth it! Consider Pulte Mortgage and Insurance, because they make things easy, and they were the lowest cost options in our case. And finally, be patient and flexible, don't stress out if something comes up. Stay focused on how great it is to buy a brand new house. We love our new place.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professional staff and great communication!
- Avery B.
- Verified HomeBuyer
- May 05, 2022
- Ann Arbor, MI
The layout of the home is the perfect design. Very functional and beautiful! Pulte offers multiple design options to allow you to make your home your own. The building crew kept us informed all along the way. The experience was very pleasant! Highly recommend!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Our Dream Home
- Natalie J.
- Verified HomeBuyer
- May 05, 2022
- ALVA, FL
We had a great experience with Pulte! Our home has exceeded our expectations! Everyone at Pulte has been so helpful and knowledgeable. Our sales consultant Lance was there for us from beginning. He even helped us navigate the school system in our area! Laura was our design consultant and we are so thankful to her! Our vision has truly become a reality. Our construction manager Ed was also very informative. Ed communicated with us through the construction process and made sure everything was perfect for our move in day. Pulte builds a high quality home and has a professional team of ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
No issues throughout the whole process
- Michael D.
- Verified HomeBuyer
- May 04, 2022
- Haslet, TX
My contractors Terry & Barbra was amazing to work with. My home buying process was so smooth with Pulte.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
What an exhausting process with lots of ups and downs
- Anonymous
- Verified HomeBuyer
- May 04, 2022
- Westlake, OH
We didn't select Pulte as our builder, we chose a location we wanted and they happened to be the ones building here. We have had similar challenges as other reviewers on this site. We monitored our home throughout the build process and were here every week. It is clear that the quality of some of the trades is lacking and the communication among them was not coordinated. There are so many examples of this, but I'll spare you the details. Lots of rework and repairs that could have been done right the first time if anyone was paying attention. It was very frustrating to watch it all happen and ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Our Building Supervisor kept us informed throughout the entire process.
- Anonymous
- Verified HomeBuyer
- May 04, 2022
- Bluffton, SC
Our home was finished on time. Pulte does some things that are on the cheap side... ie - paint is poor quality. Closet shelves could be better. Some ideas are not the best in actual conception. The home is beautiful though.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Beware of false promises
- Johny P.
- Verified HomeBuyer
- May 04, 2022
- Fort Lauderdale, FL
Waited for a year for a new home, a lot of construction issues, pushed to close and many unresolved issues in the home. Be aware of these promises and really push closing until rectified
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - Great team.
- Robert G.
- Verified HomeBuyer
- May 04, 2022
- Winter Garden, FL
Great team. Everyone was supportive throughout the process and made things as easy as possible.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Builder tried their best to make it but the raw materials used
- Anonymous
- Verified HomeBuyer
- May 04, 2022
- Tallmadge, OH
Builder tried their best to make it but the raw materials used might not be good quality. Had to buy a repaired house instead of new house.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Pulte Homes - They rushed through to get it closed on time.
- Bradley H.
- Verified HomeBuyer
- May 04, 2022
- Bluffton, SC
They rushed through to get it closed on time. Multiple things not completed or damaged when moved in. They said they’d fix it but we’ve been waiting over a month with little to nothing getting fixed. Have to keep reaching out and it gets pushed off. Most of the house is still good but bad experience overall. A lot of neighbors had similar experience.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Pulte is a Pig with Make up On
- Antonio G.
- Verified HomeBuyer
- May 04, 2022
- Plainfield, IL
Not even a month in the new home and there is a lot of signs of poor workmanship. Cabinets touched up with permanent marker. Slanted drawers, floors and walls/baseboards.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Good product, great location, nice layout of rooms, and looked the walking trails.
- Lorraine P.
- Verified HomeBuyer
- May 04, 2022
- Andover, MA
Pulte has a good reputation for providing a good product. Liked the fact that the home has a 10 year warranty on certain things.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Good house built in trying times
- Anonymous
- Verified HomeBuyer
- May 04, 2022
- Tucson, AZ
Overall the Pulte house is a good house. The timelines provided at purchase were not realistic at all. Four - five months indicated, Ten months actual total. Sometimes multiple weeks went by with no progress. That is frustrating. Subs rushing to complete work often caused damage that the next group needed to correct.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Pulte Homes - Sales manager and Construction manager were super helpful.
- Alfred G.
- Verified HomeBuyer
- May 04, 2022
- Garner, NC
Sales manager and Construction manager were super helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My new home is in shambles
- Jason K.
- Verified HomeBuyer
- May 04, 2022
- Peoria, AZ
It is VERY obvious that Pulte did not appropriately oversee the workers who built my home. So many massive issues in all of the finish trades. I wanted to move into my home with peace of mind and now I’m stuck in an endless cycle of fighting with tradesmen over their terrible craftsmanship. Absolutely horrible. I used the think Pulte stood for build quality. I no longer have this association with their name.
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Pulte Homes - Pulte Homes - Bay 37 is at a good location.
- Thomas L.
- Verified HomeBuyer
- May 04, 2022
- Alameda, CA
Pulte Homes - Bay 37 is at a good location.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
Communication with the builder and taking care of issues quickly.
- Brian L.
- Verified HomeBuyer
- May 04, 2022
- Apollo Beach, FL
Love our new home in Waterset!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Timeline and Poor Workmanship
- Melissa B.
- Verified HomeBuyer
- May 04, 2022
- Louisville, KY
Don’t expect Pulte to meet their deadlines. 125 days from dig date is a joke. It was almost a year, 345 days, to close. Things were still not finished and it’s now been two months and the exterior finishes are not complete. while I love the layout of our home I do not think the workmanship of the contractors does not equates to the what we paid for. For almost $450,000 we got $250,000 in finishes and workmanship. The painting, plumbing, flooring, etc was sloppily or half completed. Additionally turnover is bad. I will say our last build manager was great to work with and if it had not been ...
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 3
The reception was great!
- Nurudeen I.
- Verified HomeBuyer
- May 04, 2022
- Anna, TX
The experience was great from start to finish. Everything was timely done.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Well built
- William T.
- Verified HomeBuyer
- May 04, 2022
- Columbia Station, OH
Work was done well and in a timely manner
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - John was and is absolutely great
- Adel S.
- Verified HomeBuyer
- May 04, 2022
- Georgetown, TX
John was and is absolutely great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Timeliness & Accuracy to details
- Niladri B.
- Verified HomeBuyer
- May 04, 2022
- Columbia Station, OH
Framing & Flooring work has been disappointing so far. Expected a lot more from Pulte.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
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