Pulte Homes Reviews

Excellent field manager: his communication, honesty, hard work. Poor communication between different sales agents at Lemon Lake Office. Careful about changing structural options. Big penalty if you change your mind about ceiling height. Be very careful about incentives: Obsolete, non-energy efficient washer/dryer installed. Yet, refrigerator/freezer are fine. Poor follow-through after move-in. HOA Representative not available on closing date ( a Thursday). Finally available on the following Monday. Problems with gate entry closed at 6 PM. Awful experience with landscaping company: sprinklers on at 1 AM, spraying patio doors and furniture for 15 minutes on consecutive nights. Excellent experience with escrow/title company at closing time: especially with Susan. ... More

Overall good experience so far. Have not yet moved in but no major issues to date.

Add an option for a "bumpout" in the garage.

We had a pretty good home buying experience with Pulte Homes. Though there were few initial hiccups around the time of closing and also after moving in, the Field Manager took care of all the high risk items after we moved in. Customer support from Pulte has been pretty good on fixing some of the urgent issues after we moved in. One thing we are not quite happy is we were not given a default white cabinets option during design center meetings, while another owner who was just around 2-3 weeks behind us in the home buying process were given a default white cabinets option. We ended up not going for white option as it was coming out to be pretty expensive. Another thing which is painful is the design center option bundles. We had to choose oil-rubbed bronze option throughout the house as there were not much options to pick and choose between bronze and other cheaper option for different rooms in the house. ... More

I am very pleased to have bought a condo at Highcrest from Pulte homes. Pulte Holmes has been around for a long time and can be trusted for offering quality home and a fair market price. The process of going through the purchase, mortgage(I financed through Pulte) and closing was an extremely stress-free and pleasant experience. The only surprise perhaps was that a garage space was optional and therefore came at an additional coast - this became clear only when started discussing the pricing. Every person within the Pulte organization was very professional, and was very pleasant to work with. ... More

The overall build of the home was good. The issue was in the response times to minor repairs. There was often a delay of a week or more for simple repairs like drywall fixes, painting touch-ups, etc. What REALLY makes me question Pulte is what we discovered in our house about a month after owning it. At the time we purchased the home, we didn't notice anything, however gradually over a month of ownership we noticed a growing persistent odor permeating from the ceiling. It got so bad that we had to do something about it! We thought at first it was mold but after 5 days of waiting and investigations, I was discovered that there was a DEAD CAT that had bodily fluids all over the ceiling rotting above one of our rooms! Needless to say, we have been out of our house living in a hotel for about a week while remediation takes place. Pulte has not offered any compensation for our trouble and has not considered the amount of work I had to miss to manage this process. Overall I'm disappointed with the customer service provided by Pulte ... More

Loving Our New House

Love our new home, and Devin was awesome!

Overall I am very pleased with my experience and home purchase.

We are happy with our new home.

Keep up with the builder on updates. It is fast and fluent process.

Catalina Property

Great communication through the sales and construction phases. Very satisfied with the experience

except issue with mortgage, as things got till the last moment, everything else was smooth

Paint on the outside doors is cheap. Everything else has been great.

Trevesta is a friendly neighborhood with great neighbors.

Do not rush through inspections

We have lived in our new home since December. There were pros and cons to building with a production builder, like Pulte. We found the process to be simple overall and seamless from when we signed our first papers to our closing. We used Pulte mortgage, which I think helped keep the process simple for us. Communication was very open, and we felt we were able to easily speak to someone when we needed too. Chuck & Dj were very helpful and addressed our concerns to the best of their ability in a timely manner throughout the process. We felt that the final touches at the end of our build were very rushed to meet our closing deadline. Multiple trades were in the home at the same time and we felt that the order in which things were done was backwards at times. Our flooring and carpets were installed before all the drywall and painting was completed. I am still picking drywall and paint out of my brand new carpets. We had to ask them to clean multiple stains off of the carpet due to workers entering the home with muddy boots on and walking throughout the house. The carpet itself is not the best quality, but will serve its purpose. The cleanliness of the home during the entire build process was terrible. There was garbage left all around inside the house and outside on the property. Workers left behind their empty soda bottles, McDonald's cups, empty chip bags, ect. We complained more than once during the process and the house was picked up, but only after we complained. I feel the size of the home is appropriate for the price we paid, but the quality of some of the work is not. Our drywall and paint looks rough in multiple places already and spots they "fixed" right before closing are already showing again. The entire house was painted with flat paint and is easily chipped or stained if you touch it at all. The entire house has to be painted all one color...you cannot choose different colors for different rooms. Overall we are pleased with the house and we do feel like our contractors put forth extra effort a few times to help satisfy our expectations. ... More

Happy to be own new home and living.

I must say I am pretty satisfied by the purchase. Pulte does take care of a lot of things for you, even after closing.

in general I'm satisfied with my new home

The wood floor isn't flat and has noise. The garage door has big noise and a gap when I closed. The wall is a wallpaper, it's easy to off the wall.

Worksmanship can be iffy, but the builders will fix anything wrong/poorly done promptly.

The house is ok, no major issues. Since it’s a builder-grade, HOA-community house, the choices on some items important to us were limited, such as quality of materials and availability of finishes. The mass-production approach also doesn’t take into account end-user experience. Due to these two factors, it will require substantial rework, something we were hoping to avoid by buying a new home. Live and learn.

Overall it’s a nice home. A few issues are disappointing and I’m not sure I would build with them again.