Pulte Homes Reviews

The Pulte home buying experience started out to be very positive. Unfortunately, the craftsmanship and attention to detail was mediocre at best. We felt the builder was more interested in closing several home before the end of the year than actually doing quality work. After moving in and speaking with other residents in the Norwood Chase neighborhood, we see that most of the 33 homes are experiencing similar concerns. Our construction manager was amazing and working like crazy to meet the demands. It’s impossible. I hope Pulte gives new buyers better attention at their new subdivisions in Richmond Hill, Georgia. The houses are not being built with the quality we expected. Disappointing at best. ... More

From building the house to the moving day Pulte disappointed in every step. First house was delayed by 6 months from original closing month. Second during construction we requested many corrections - all were ignored Third when we moved in house looked like it was 20 years old not a brand new building. So many incomplete areas, dirty, not professional done touch up. The quality of all materials and the work is very cheap and bad done. Within first week we’re getting cracks and chips on all materials. Very disappointed with Pulte - if we could get full refund we’ll leave this house immediately. ... More

We had a great experience with the sales team. Buying was an easy process. There were a lot of delays and hiccups during the build but we expected that and completely understood. Unfortunately, the communication from our field manager was very poor. He rarely gave us updates, was difficult to get a hold of, and sometimes wouldn’t respond to our calls, texts, or emails for weeks. We finally closed 6 months after our expected closing date. It’s been almost 2 months since then and we are still waiting on cabinet hardware and mirrors in our bathrooms. There is trim missing throughout the house, trim falling off, large gaps between flooring and trim, cabinets scratched/dented, etc. Still waiting on getting our issues resolved. I would not build with Pulte again. ... More

Responsiveness to issues is so poor. Quality of homes is poor and customer service is horrible.

Pro : the buying experience was great. Paper work, underwriters, deadlines etc. Con's : The vendors they use. Poor craftsmanship. Attention to details are not something they check nor supervisor. Doors are horribly painted, missing parts, wrong screw colors and installed incorrectly. They installed a horrible and obvious broken, door and patched it up. Doesn't close correctly, patch work horrendous. Floor board chipped, crack. They tired coving all imperfections with paint. Coach lights that trip the breaker every time it rains. Walk in shower that are not tiled correctly, crake cracked and chipped, missing grout, haze on the tile. Overall: House is great from far, but up close quality isn't there specially for the amount you'll pay. It's disappointing. ... More

Things started to break already within a month.

We have many issues with our home including serious electrical issues. Lights are flickering and dimming in all rooms of the house. Pulte took 4 weeks to get the electrician back to our house and all they did was look in the breaker box and test a couple light switches. Then threw there hands up and said I don’t know. Our home also appraised below asking price $19,000. Here is the open list of issues that still need to be resolved: Screens in bedroom 2 & 3 bent. Sliding door track issues. Drywall bullnose between living kitchen area(sand and paint touch up). Wall between houses is damaged. Verify operation of irrigation system. Doesn’t seem to work. Insulation above pot light fix in kitchen needs to be replaced. There is none there. Flickering lights in house. Randomly happens. Sometimes with AC compressor turn on sometimes without. Loud click/clunk from AC when Turing on. Can not feel AC in fourth bedroom, no air flow. Some worker in the neighborhood used our front water spigot and washed concrete or paint and stained our rocks and wall. Tiles on roof lifting. ... More

We moved in in June. When we did our move in inspection there were lots of issues that needed to be addressed. On the day we moved in we were asked to wait 14 days to make sure all issues were addressed. Need less to say none of the issues were done and the guy in charge refuses to answer our calls. We have several places that needs paint touch up, repairs on the house and have yet been able to get ahold of anyone. We were told to do a warranty claim. Which takes time within it self. Very disappointed in the quality of work that they "take pride" in.

We have family moving to Vegas and I have steered them away from Pulte.

None of Pulte sales or construction people knew when I would close. Offered my neighbor upgrades to compensate for delays but didn't offer me nothing. I was discriminated against. My home was vandalized after I signed. A day later notified Construction Manager Joed and sales Susan and NO took responsibility for the damages done to my home. They verbally/written told me the house was in there possession. So admittedly they knew they were at fault for damages they caused intentional. Pulte lacks in many areas from inspection of constructors workmanship to training employees sales and construction managers. I had to pay cash to the Construction Manager to clean up the vandalism. Joed yelled at me in front of my young child with the Warranty Manager and Construction Supervisor present like I did anything wrong but point out their negligence. Pulte has sloppy construction and contractors who do the minimum to get a house built than Im forced to work with one Warranty person to correct several issues with all different contractor who may not be well educated in correcting problems in one visit. For example my thermostat is not working properly and it takes 5 times for anyone to correct the issue by replacing a faulty thermostat. When asked to speak to a supervisor no one ever calls back but Im sure they all get paid for not responding. Pulte is definitely not worth wasting time and money in! ... More

Professional, responsive and clients-oriented sales manager and construction managers who are easy to work with. Average quality of materials and construction execution. Overall, very positive experience.

Pros: Overall, I'm pleased with my new home. The fact that it is a new build gives me features not found otherwise in this area like an open floor plan and tall ceilings. The quality of the build seems great. No real issues with Pulte construction. Cons: Any upgrades they charge you tremendously over market value. As an example, I had wood flooring put in. The same flooring through Pulte would have cost over $60k as an upgrade charge. Having a third party come in after closing and demolish all the flooring Pulte put in and put in quality wood cost $20k. If you extrapolate that upcharge margin to all the upgrades, it feels way too expensive. Have had several warranty issues, mostly with electrical gremlins. The responsiveness of warranty repairs is pretty lacking. Sometimes I just would like to talk through something I don't understand about the house, and getting in touch with someone just to talk is a several day/weeks process. ... More

i am satisfied with most of the aspects but i do have few things that i dont like. for example, unless we go for an upgrade option, i dont see a quality in the things you install in bathrooms. like shower-head or the plastic wall (in guest bedroom) are kind off fragile is what i feel.

Our only complaint in the process was dealing with Pulte mortgage. Tifani the person who collected all of our financial info seemed to drop the ball often. It was the most stressful experience! The day before our closing she told us we needed a piece of information or we couldn’t close! Her words were “you have a yellow light right now”. In the meantime our realtor checked into it and we were already cleared to close. We felt like we were always scrambling to get one more piece of information!

I have bought 3 homes from different builders and this one has been by far the worst experience regarding finance a nightmare literally, and the closing was even worst both Pulte Mortgage and Pulte title company. They treated me like a 3rd class person even though my Credit is 800+ and my income is well above average and I did 20% downpayment. The closing incentives are a gimmick the say they give you 8k for closing costs but the charge you 10k more on any kind of junk fee. I'm so sorry because no one should deserve to be treated like that.

Bring your own real estate agent. Negotiate for the builder to pay for solar and possibly buy down the interest rate. Many builders around the area are giving solar.

I have mixed feelings about the entire experience buying a Pulte home in Alva Florida. At the very beginning a year from the time we moved in, everything seemed pretty smooth and we selected a lot that would work very well for us. We understood we had to wait a while to actually get our final product. Our foreman was very good about keeping us abreast of the progress as a home was being built. Many photos, etc. That was all fine. When we finally got a phone call telling us that our home was ready to close, we were excited. We flew out to Florida anticipating that we would be in a home that was in perfect condition for move-in on the closing date. We were unhappily presented with a home that had not been put together and ready for move-in. We had no vanity mirror in the master bathroom, The small refrigerator had not been placed in our kitchen for wine. The landscaping wasn’t even done yet to completion. There was no door in the second bathroom shower so that shower could not be used. The floors throughout the house had to be touched up with new grout and sealed because The quality of workmanship was substandard. There were many paint issues throughout the house. Sloppy workmanship. We were overwhelmed with literally hundreds of things that had to be done. It was so bad that we had to extend the closing date by one week. And even after we close, we still did not have a mirror in the master bathroom. We also did not have a thick glass divider between the bathroom and master bathroom shower. Now we understand that there are issues right now getting building materials but we should not have been informed that the home was ready for us to come and live in. Thankfully, pulte did a wonderful job trying to correct all these deficiencies. I really felt, we really felt, that a concerted effort was made to remedy all these problems and satisfy us. Pulte was prompt to take care of caulking issues, sloppy paint, grout problems, broken tiles on the driveway etc. in an expedited manner. The final product, our new home, is beautiful and we are very happy with it. We love it! But we had to push really hard to get it where we want it. This is the second owner of the home speaking now. I felt very disrespected by the Tile crew. I felt that because I was a woman I was not taken seriously with my complaints. I was a dentist for 30 years and I ran my own business and to be treated like this was not acceptable to me. I basically had to walk out of the room because three men verbally ganged up on me telling me that I was wrong about the tile. The deficiency in the grout level in the master bathroom shower and floor still is not right. But I had to leave the room and let my husband handle it because I was not getting any respect. The fact that we could not take a shower in the master bathroom Which resulted in us having to stay in a hotel for an extra week really upset me. I thought for sure Pulte would cover that charge because it was their fault for calling us in a week early from a vacation to come to our new home that was completely not ready. When we brought this up to our construction manager, he said that we could have moved in a week earlier and that Pulte would not cover the charge of our hotel. I guess Pulte expects us to not take a shower? We had to pay for a weeks extra stay in a hotel plus, since we were not able to use our kitchen as promised, we had to eat out every single meal for a week. This was not acceptable to me. But the Pulte people said “ too bad “essentially. also, when we pointed out all of the errors in the painting of our home we were told “what do you expect, it’s a production house“. Considering that Pulte claimed excellence and quality of the highest caliber in its construction, this was a shock. Were we buying some sort of low quality home? What exactly did “production home” mean? It took at least 10 days to get the home up to our standards. There were so many errors in painting and caulking. Many many broken tiles on the front pavers. Even our dishwasher and refrigerator were counted at a strange level. There was metal sticking out of the floor where the sliding doors are that really presented a problem. That could easily had caused damage to a person. The fact that I even had to point this out, was especially surprising. When big things like this are not caught by the construction crews, it makes me insecure as to the rest of the construction. It made us really go through the house with a fine tooth comb. The workers just did not seem like they were skilled enough to be working on a Pulte home. Our entire floor had to be re-grouted because the people who do the sealing on the floor said it was a terrible job. That took another two days to fix. After our diligent inspection and complaining, we finally got the house that we were happy with it. It took a lot of effort however. Louisa was very good at listening to our requests and getting them fixed. She was the only one who really listened to us. ... More

The builder was great on communicating there process

Excellent builders!! If you are going with their own mortgage loan, make sure you have every document available- that was the stressful part, the building process was fast and my home is beautiful!!

I recently purchased my first Pulte home. From the beginning, our sales person was great to work with . Andrew spent so much time with us in making sure that we got wanted and went above and beyond to work on additional requests. Our site manager Bryan is incredible. He was very responsive and made sure that every issue we had was taken care of, even finding issues that we had missed. We have truly enjoyed working with both Andrew and Bryan. The Pulte mortgage process felt a little disjointed. We were given a horrible rate in terms at first, and after seeking out multiple other mortgage packages with much better rates, they did agree to match our best rate. I don’t understand why I wasn’t offered that in the first place. It would’ve saved a lot of time and effort in reaching out to multiple mortgage brokers. At our closing, we didn’t receive any copies of our settlement documents and none of the settlement documents were sent to the HOA here so we had to spend time making sure that our HOA received the documents so that we could enter into the portal. We are very happy here we love the development and had a very good experience on the sales and project management side, which is truly invaluable to us. ... More

We liked the school in our neighborhood and the home was built with reliable materials.

A 5 for sales and customer care support. A 1 for Pulte Mortgage bringing overall rating to a 3. An overwhelming and overly complicated mortgage loan process. Too many people involved, confusing and conflicting online communications. Only objective was to get as much information as they could so the mortgage could be packaged and sold within days of closing to Fannie Mae. Exasperating process.

While we love our new home and the final product, the administrative side of the process—specifically Pulte Mortgage, Pulte Insurance, the Design Center, and Pulte Title—presented significant hurdles. However, the on-site team was a bright spot: Jenny in the sales office was incredibly helpful, and Carlos, our Construction Manager, was excellent. It’s a shame the back-end experience was so difficult, as Pulte offers unique floor plans that other builders simply don't. We hope these internal processes are streamlined for future homebuyers.

Great space but the dynamics and the locations of things placed int he space does not make sense and makes it a bit inconvenient. Build seemed rushed so we found a few inconsistent things like unfinished frames, dried paint in the drains causing water backups, clogged toilets that should not be clogged, and finished decor that clearly makes it different than other units. But it is a new build and home so we are trying to enjoy this experience but wished it wasn't rushed.

Love my home! I do think they should have included shelves (for sure) and seats in the showers. I need to figure out how to put safety handles in the showers. Wish the tile sealing was already done. Other than that everything is marvelous.