Pulte Homes Reviews

Everyone was great ! All Pulte staff associated with this sale and build - great job!

I love my condo, it was well worth the wait the builder some some time, I had to wait to close but so happy but I’m very happy.

Long delay in permitting, in part due to COVID but also due to wrong paperwork being filed. Closed on 12/30 and on 2/10 found out wrong paperwork was filed for recording, delaying homestead paperwork. When we closed, no welcome or congrats from sales rep. In general appeared Pulte staff have been too busy.

overall experience is good and nice support for fixing things for the house

Porter and race made the whole experiment smooth and pleasant. They didn’t hesitate to work after hours and responded within seconds at any issues. Pulte homes has 2 greet employees in these 2

The Builder is nice guy, But the material quality was so bad . I moved just 1 month back i see so may many many issues.

Wouldn’t buy from Pulte if I know what I know now… a whole bunch of broken promises

With the material and labor shortages due to Covid, we experienced delays just like most people have been these days. 9 months from start to finish. We even had to close on the house with some things not as complete as the builder would have liked. John has been amazing at helping us get those things resolved and his work is much appreciated. Everyone we’ve worked with has been extremely helpful. I already mentioned John, but Claudia was great for getting answers back to us ASAP and was always high spirited about the process. Cindy’s work definitely didn’t go unnoticed either. Although, we rarely spoke, I could see the progress of the work she was overseeing and she definitely held everything to a high standard. Everyone on the team seems to do their very best and it’s been much appreciated! ... More

Process is what we expected. We had no delays with materials except for a temp microwave and oven until the one we paid for was received.

Many things were clearly rushed and it shows. From paint and texture to incorrectly installed cabinetry to crooked pillars, and everything in between. Trying to get someone to fix the issues is nearly impossible and if someone does show up and it's more than a one day job then forget about them coming back to finish any time soon.

Communication was very good. The team kept us updated.

Openness and product of the home

Easy buying process Pulte agents are great. Being in the construction business for over 30 years the quality is lacking for the value paid.

Pay top dollar for mediocre workmanship and low quality materials.

Had a bad experience with being closed before YE, to benefit Pultes books, but not our first home buying experience. The actual closing and mortgage process with Pulte was great! But moving day, the house was filthy, mismatched matte/gloss spots throughout interior, and the list of things that were to be completed hadn’t even been touched. It’s now been almost 2 months and 3/50 things on the list have been completed, but poorly so they need to be redone (e.g., wrong paint and missed spots again, scratched pocket door during install, etc.). Our neighbors have had okay experiences but nothing like the laundry list that we still have. And, their houses were clean when they moved in. You know it’s bad when your neighbors are saying, “we couldn’t believe they closed you…”. ... More

The construction product was not to standard or what I expected. However, so far, the Customer Care Team (Liz and Tim) have been doing their best to help me fix the numerous issues. I wish the construction and closing team would have done a better job to prevent so many issues post closing specially for an almost $500,000 home. I remain hopeful that all issues will be addressed more than 1 month later and no surprises as I live in my new home.

disappointed in quality of workmanship

Dear Pulte Homes, It is very disappointing how there was no clear explanation regarding the tax abatement and mortgage payments. It is clearly an impure intention how Pulte Homes holds the buyers' mortgage payments and pays them back once a year. The whole mortgage process took over a year, but there was no explanation about the tax abatement system until our first mortgage payment. Also, the quality of the house is way lower than our expectation that our construction manager has to come to fix our house almost every week, and it seems like it will take a long time for us to fix them all. There were reasons why I bought this NEWly built house, but I don't really see the meaning of buying a new Pulte House now, since the service from the Pulte is below our expectations. ... More

The lies by the field manager

never close until everything is done and done WELL!!!

Good location to live and cross from Hy-Vee

Overall, smooth process given the supply issues. Field manager and sales reps were all great. Pulte Mortgage was a bit frustrating but still got us in our home on time

Gita and Colton were amazing. I would recommend them to everyone.

If anyone had supervised the work as house was being built we wouldn’t be wasting our time and Pulte’s fixing and completing items post closing. These things should all have been done pre closing. Closing itself on 12/29 Was a nightmare with total lack of communication.

Process started off great but there was poor communication regarding delays in building process. Main issue is during final walk through several items had not been completed and they were noted on the closing documents. Builder states they would resolve but as of 30 days after issues still not completely resolved.