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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15632 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
We were so happy with how fast we get to the house.
- Maria E.
- Verified HomeBuyer
- February 09, 2022
- Wadsworth, OH
We were so happy with how fast we get to the house. From beginning to end everybody we worked with was very helpful and we got into our home quicker than we thought it was going to take.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Difficult communication and hope value
- Marissa H.
- Verified HomeBuyer
- February 09, 2022
- Lake Mary, FL
Terrible craftsmanship, communications, zero honesty, responsiveness to issues was average or slightly above. People were pleasant to work with. The value of the home and the price I paid seem to be in two different worlds. I’ve been in my home for 1.5 months now still with items I’m waiting to be finished and finding more and more every day. I would never buy with pulte ever again and am counting down the days until I can get out of this brand new house
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Quality and Warranty
- Charles C.
- Verified HomeBuyer
- February 09, 2022
- Punta Gorda, FL
From advice of the sales person Chip to the Design person Victoria H. to working with the Construction Manager Ray W. and the assistance given by the Warranty manager Angel T. the experience has been reassuring and great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - My new home is beautiful
- Tedginal H.
- Verified HomeBuyer
- February 09, 2022
- Buford, GA
My new home is beautiful
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Bad construction material, management and warranty post construction
- Andre U.
- Verified HomeBuyer
- February 08, 2022
- Delaware, OH
Lack of commitment, material weak and defective. I have unsolved problems from the installation with American Flooring, Whirlpool, concrete splashes all over my porch, drive way that is not paved due to lack of management that resulted in too late in the year so could not be done, cracked and weak material all over my house… warranty department is useless. Very disappointed overall and nobody cares or contacted me to help or listen to me..
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please email us at customersupport@pultegroup.com so we can help!
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Pulte Homes - After things got moving, excellent experience, ideal for a first
- Benjamin D.
- Verified HomeBuyer
- February 08, 2022
- Albuquerque, NM
After things got moving, excellent experience, ideal for a first time homeowner!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - I had a wonderful buying experience from start to finish.
- Jermaine S.
- Verified HomeBuyer
- February 08, 2022
- Las Vegas, NV
I had a wonderful buying experience from start to finish.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
Happy with Our New Home
- Michael V.
- Verified HomeBuyer
- February 08, 2022
- Bradenton, FL
Overall, we are very happy with our newly built home. Appreciating the challenges that have impacted the economy with labor shortages and supply chain issues, our home buying/building experience was a positive one. Working with our field manager and sales rep we felt like we were kept well informed with the progress and timing throughout the process. Happy to be new Florida residents!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
THE SALES REP.
- John S.
- Verified HomeBuyer
- February 08, 2022
- Land O' Lakes, FL
ATTENTION TO DETAIL AND CORRECTING ANY THING WE WANTED DONE.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Visit the sites and see for yourself.
- Brian S.
- Verified HomeBuyer
- February 08, 2022
- Rio Rancho, NM
Visit the sites and see for yourself.
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Subcontractors were substandard
- Brenda S.
- Verified HomeBuyer
- February 08, 2022
- Summerville, SC
Monitor your house as it is being built. Subcontractors seem to have no pride at least in the work they did on my house. The builder manager did make it right to make sure things were fixed. Do not build during COVID and while supplies are low.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Pulte Homes - I love the sales lady Natalie who responded fast n was very polite.
- Rosa T.
- Verified HomeBuyer
- February 08, 2022
- PHOENIXVILLE, PA
I love the sales lady Natalie who responded fast n was very polite.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Ensure You Check Everything
- MiGale B.
- Verified HomeBuyer
- February 08, 2022
- Plainfield, IN
Build process took way longer than planned/ expected. House was not completed when we signed. Ensure you get inspections done pre drywall and after, as they tend to rush you through the inspection walks. Multiple things not painted, or just plain poor workmanship on multiple items but everything is contracted out and they leave it up to you to complain or pin point every quality issues instead of it just being done correctly the first time. We expected better quality and communication during our build.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Pulte Homes - Very happy with our new Pulte home
- Howard B.
- Verified HomeBuyer
- February 08, 2022
- Estero, FL
Very happy with our new Pulte home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - House it self is good but when I close house was messy.
- Hyoungmi K.
- Verified HomeBuyer
- February 08, 2022
- Wood Ridge, NJ
House it self is good but when I close house was messy. Finishing part is not satisfying me. Painting is not finished and rough, crown molding scratched all over. In master Bath, stain is all over on the floor tile. It seems like selling unfinished home
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
They prioritize their needs first, your needs get taken care of if you make enough noise.
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Rio Rancho, NM
Just moved into my new house a month ago. Pulte was VERY motivated to get my house done for their quarterly numbers. They moved heaven and earth to get my house done be Dec 30th. The past few weeks though have been hard to get ahold of my contractor, issues are still outstanding, and I sometimes get a timely callback. It’s like once you sign they don’t really care too much. Walls are crooked that have to be fixed. Doors don’t align. Wind can be heard inside the house by the vent flaps. The outside of my house has stucco issues that aren’t fixed. A hole in my new backyard wall just appeared. ...
Pulte Homes responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask you allow the chance to try to make things right, please send us an email including your full name and phone number to customersupport@pultegroup.com
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Pulte Homes - Great experience from start to finish!
- Kevin B.
- Verified HomeBuyer
- February 08, 2022
- Grove City, OH
Great experience from start to finish! I would highly recommended building with Pulte Homes!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The responsiveness of the agent, the construction manager, and the construction care manager.
- Wanda M.
- Verified HomeBuyer
- February 08, 2022
- Port Saint Lucie, FL
I would like to say that the seller agent and the construction manager helped me keep my hope on the purchase of the house. The construction of the house took approximately a year. The builder company values more production over the quality of its final product. The price of the house unbelievable high. My high score goes to the seller agent, the construction manager, construction care manager, and the construction workers on this review.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
Pulte Homes - Very challenging time to be building a house with all the supply
- Kelly M.
- Verified HomeBuyer
- February 08, 2022
- Manor, TX
Very challenging time to be building a house with all the supply chain challenges and high demand. I was very impressed by the constant communication and updates from Pulte and really enjoyed the thoroughness of their inspections on the quality of the home. I’m very excited to be living in my Pulte home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales consultant and field management team support your needs
- Juan G.
- Verified HomeBuyer
- February 08, 2022
- Ann Arbor, MI
Since the beginning of the process our sales consultant (Jose) was so helpful and understanding that we felt he was part of our family. During the building process the field manger (Derek) was so accommodating of our needs that made us feel emotional of the entire experience. I hope every buyer has similar experience to us. Totally worth it
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
The people we dealt with were all knowledgeable, caring, and capable
- Richard R.
- Verified HomeBuyer
- February 08, 2022
- Phoenix, AZ
The building process was longer than usual, but the people worked around the issues with good solutions
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Pulte Homes - Quality construction.
- Donald O.
- Verified HomeBuyer
- February 08, 2022
- Las Vegas, NV
Quality construction. Very satisfied with our purchase.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Building process took long, but understandable due to the current
- Aisha M.
- Verified HomeBuyer
- February 08, 2022
- Justin, TX
Building process took long, but understandable due to the current climate.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
My responses apply to Pulte, the company, not the on-site personnel who were great
- Diane L.
- Verified HomeBuyer
- February 08, 2022
- Acworth, GA
On site agent and builder were excellent; however Pulte, the Company, focused only on their profits, ignoring the impact their actions had on buyers. Pulte demanded some closings take place much earlier than anticipated which cause considerable inconvenience, stress and costs for these buyers. This rush by Pulte to close homes before the end of 2021resulted in incomplete and shoddy workmanship. Design center also made mistakes w/ buyers' selections. Customer service department and local builder make sincere efforts to resolve these issues which should not have occurred in the first place.
Pulte Homes responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Builder's honesty and attention
- Christopher G.
- Verified HomeBuyer
- February 08, 2022
- Peachtree City, GA
The honesty and attention given by our construction manager Nate is what made our experience a pleasant one. There were moments when things were not going well, and he not only reassured us it was going to be made right, but made it right!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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