Pulte Homes Reviews

Build fast

My wife and I worked with Pulte on the building of our first home. Everything was very easy from the get go all the way through closing. They were very responsive to questions/concerns and I always felt in the loop throughout the construction process.

The house was not fully complete at the “celebration” due to a changeover in field managers and some miscommunication. The customer care rep is doing a good job closing out issues that he normally does not have to deal with,

I wish they would have given themselves enough time to do more thorough final cleaning.

We closed on our home last month. Being the first home in a new development can have it issues, the Pulte team was responsive to everything.

We purchased a house we both liked, had it built and are about to move in.

See ratings above

I love the floor plan and how it was designed. I'm having issues with a design flaw reference the master shower. Hopefully it gets corrected.

Overall, I love my new community and home. When I moved in there were minor issues that were addressed immediately. However, I do feel with the amount I paid for my new home, there shouldn’t be defects in the molding and doors and the painting that I paid extra for should have been done better. I would like to commend Rodney, building supervisor, and Regina, sales rep, who were fantastic to work with!

My experience with Pulte was as a first time buyer and the first time working with a builder. I had heard about being on your toes with builders but Pulte truly cared about my opinion and their perception the whole way through the process. From selecting the model, to the lot, to the interiors they constantly made sure I was comfortable. During the build process, I constantly received updates from the project manager along with pictures and had a standing invite to come see the house whenever I wanted. Again, all the while being constantly asked for my feedback. My only negative experience came from the Pulte title company which couldn't be bothered to communicate with me about my closing until the day before. Overall, I couldn't have been happier with my experience and would certainly recommend Pulte to friends and family. ... More

We love our home. Fell in love when we first walked through it. Bruce is an amazing salesman and was spot on through the whole process. We appreciate the guy tremendously. Materials... we are finding some here and there issues, but nothing detrimental. We do think that some of the contractors used should be reconsidered; however, we are happy nonetheless. The construction crew... Kelly... we adore. She knows her stuff and we feel as if she is the cherry on top to the experience. After the sale.. not extremely happy with our sales team here at our home site, but totally looking past the unprofessionalism displayed. Pulte Mortgage.. Tylene and Jeff.. AMAZING! Nothing can take away from the fact that we love our new home. ... More

As with any construction there will be some issues. Pulte is very responsive.

Home and process was overall good.

Our construction foreman was fabulous, over 20 years with the company and he communicated all the time and was very responsive to our needs. He saw and noticed things and had them down to fix often before we did. Would definitely use again. The process was very easy from the sales process, while building to the financing and closing all with

The position of ceiling light is not reasonable, I bought a 8-bed house, but there is no light above the dinning table, very strange.

We encountered a plumbing leak shortly after we moved in and the Field Manager got right after it to ensure the work was fixed quickly. the rest of the home is great. We love our new home.

There is a push to get you to make design decisions quickly (both interior & structural) so you do not have time to think about things. Wish we would have done different features. There are limited examples of the options available. We worked with our project manager 2000 miles removed from the project & he did scheduled walkthrus via Skype & it worked out great. He was a very good manager. sales office was responsive & quick to answer our questions. there is ABSOLUTELY NO FLEXIBILITY to do minor changes, such as not putting up a laundry shelf or bathroom mirrors. We had wanted a turnkey house to walk into, but instead we have many features to finish. Many options had excessive costs to them. ... More

Our home in many respects is a prototype as it is the first one in a new communitee. Local building code issue, design centers lack of complete details on the project and other small details that need to be addressed will answer the questions related to our overall experience. The above "Star" ratings should NOT be considered a final rating, only a rating on the process. We have every expectation that the final rating will be a FIVE plus. All the members of the Pulte Group have shown us that they care about their product and have gone out of their way to make us feel confident that we will enjoy our new home. ... More

Pulte homes are a good value. The neighborhood is great, quiet and safe.

Perform a thorough walk through before closing and clearly document any items requiring repair by Pulte.

Painting has to be better

Once in the home, my customer care rep has been super. Helpful, understanding and attentive to details. My only issues are with the purchasing process. I was told some things by the sales rep that were not true and the whole buying process is geared to designing and building a home. I purchased an already constructed home but had to follow the same process as someone who was building. That simply does not work well and is quite frustrating since you will find yourself making decisions without all the information you want and need to properly determine the best course of action. When you are purchasing something that is already built, you want to first settle on a price, then get an inspection done and then move on with financing. With Pulte you can't do that. Needs to be fixed. The house itself is of very good quality and with the warranty in place there are protections. But I have very little experience on an ongoing basis regarding execution of any warranty items. I am still in what I consider punch list phase but can say that at this phase, customer care has been great. ... More

Quick response to issues. Stayed on schedule to meet the projected closing date!

Good experience in home buying process. Make sure you understand your lot and the grade.

I wish there is better communication among teams working with clients. It would have made a lot different had loan team communicated more with the builders so that everyone would be on the same page rather than leaving the client to figure things out themselves.