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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15640 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
The responsiveness of the agent, the construction manager, and the construction care manager.
- Wanda M.
- Verified HomeBuyer
- February 08, 2022
- Port Saint Lucie, FL
I would like to say that the seller agent and the construction manager helped me keep my hope on the purchase of the house. The construction of the house took approximately a year. The builder company values more production over the quality of its final product. The price of the house unbelievable high. My high score goes to the seller agent, the construction manager, construction care manager, and the construction workers on this review.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
Pulte Homes - Very challenging time to be building a house with all the supply
- Kelly M.
- Verified HomeBuyer
- February 08, 2022
- Manor, TX
Very challenging time to be building a house with all the supply chain challenges and high demand. I was very impressed by the constant communication and updates from Pulte and really enjoyed the thoroughness of their inspections on the quality of the home. I’m very excited to be living in my Pulte home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales consultant and field management team support your needs
- Juan G.
- Verified HomeBuyer
- February 08, 2022
- Ann Arbor, MI
Since the beginning of the process our sales consultant (Jose) was so helpful and understanding that we felt he was part of our family. During the building process the field manger (Derek) was so accommodating of our needs that made us feel emotional of the entire experience. I hope every buyer has similar experience to us. Totally worth it
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
The people we dealt with were all knowledgeable, caring, and capable
- Richard R.
- Verified HomeBuyer
- February 08, 2022
- Phoenix, AZ
The building process was longer than usual, but the people worked around the issues with good solutions
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Pulte Homes - Quality construction.
- Donald O.
- Verified HomeBuyer
- February 08, 2022
- Las Vegas, NV
Quality construction. Very satisfied with our purchase.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Building process took long, but understandable due to the current
- Aisha M.
- Verified HomeBuyer
- February 08, 2022
- Justin, TX
Building process took long, but understandable due to the current climate.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
My responses apply to Pulte, the company, not the on-site personnel who were great
- Diane L.
- Verified HomeBuyer
- February 08, 2022
- Acworth, GA
On site agent and builder were excellent; however Pulte, the Company, focused only on their profits, ignoring the impact their actions had on buyers. Pulte demanded some closings take place much earlier than anticipated which cause considerable inconvenience, stress and costs for these buyers. This rush by Pulte to close homes before the end of 2021resulted in incomplete and shoddy workmanship. Design center also made mistakes w/ buyers' selections. Customer service department and local builder make sincere efforts to resolve these issues which should not have occurred in the first place.
Pulte Homes responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Builder's honesty and attention
- Christopher G.
- Verified HomeBuyer
- February 08, 2022
- Peachtree City, GA
The honesty and attention given by our construction manager Nate is what made our experience a pleasant one. There were moments when things were not going well, and he not only reassured us it was going to be made right, but made it right!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very helpful
- Napa R.
- Verified HomeBuyer
- February 08, 2022
- Anna, TX
I am very happy with my new pulte home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everyone at who works at Pulte loves the company they work for!
- Jessica T.
- Verified HomeBuyer
- February 08, 2022
- Saint Paul, MN
Everyone from the sales rep to the field manager to the mortgage person to the warranty person is super amazing and wonderful to work with! They communicated really well with me throughout the process.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great Home at a good price
- Sambaran R.
- Verified HomeBuyer
- February 08, 2022
- Osseo, MN
Pulte homes helped me at every step of the home owing process. Processes are transparent and help was always available.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Minnesota Pulte Home Buyer
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Lake Elmo, MN
The quality is lacking, excessive repairs needed. Would seem as if corners were cut to increase their own profit margin.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Pulte Homes - This process was a total Nightmare many sleepless nights shedding
- Felicia P.
- Verified HomeBuyer
- February 08, 2022
- Forney, TX
This process was a total Nightmare many sleepless nights shedding of tears very stressful. As a 1st time home buyer this was suppose to be an exciting experience mine was the total opposite. I totally understood that a Pandemic was/is going on and materials was hard to get and slow to get but the ideal of taking the few options that I had away. I mean the price you're paying for the home you would think you as a buyer can have a little more say so. I have so many issues I have encountered with this home buying process it's not even funny. I was so close to backing out at the last minute. ...
Pulte Homes responded:
We are so disappointed to hear this feedback and would like to try and make things right. This is certainly not the experience we want our clients to experience at all. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? We would like to discuss this feedback with you.
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 2
the construction of home sucks.
- Elmer H.
- Verified HomeBuyer
- February 08, 2022
- Aubrey, TX
I wouldn't buy another pulte home.
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Builder and building process has been great. Follow through with issues not so much.
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Laurel, MD
The process of buying was relatively easy. I was worried that they would cut corners and for the most part, it has been good. My only issue is when there were things that were concerning or needed to be touched up, the ticket would take days to get a response and a week or more to get resolved.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Pulte Homes - Overall experience is great.
- Manikandan M.
- Verified HomeBuyer
- February 08, 2022
- Irving, TX
Overall experience is great. Pulte did a great job! Some of the follow up repairs from Pulte vendors is not up to the mark. Multiple followup needed and I am not impressed with their response.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Pulte Homes - The experience was pretty straightforward.
- Diane C.
- Verified HomeBuyer
- February 08, 2022
- North Reading, MA
The experience was pretty straightforward. No terrible experiences .
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Pulte Homes - We like our new home, but the quality and attention to detail
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Chino, CA
We like our new home, but the quality and attention to detail in finish is definitely lacking.
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 3
Pulte Homes - Quality of Final product is not good.
- Humberto S.
- Verified HomeBuyer
- February 08, 2022
- BOERNE, TX
Quality of Final product is not good. They rushed the house and forgot to put time into details and finishes
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 1
Pulte Homes - My personal experience buying this home was great!
- Jose A.
- Verified HomeBuyer
- February 08, 2022
- Brentwood, CA
My personal experience buying this home was great! We are very happy to have chosen the house we bough and the neighborhood is excellent. Not to mention that the construction team was very professional in every way. I recommend Pulte for your future home, you won't regret it. Thank you Pulte team!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Ron was very responsive and helpful throughout the process.
- Ross M.
- Verified HomeBuyer
- February 08, 2022
- Acworth, GA
Ron was very responsive and helpful throughout the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent service all around!
- Patrick O.
- Verified HomeBuyer
- February 08, 2022
- Tucson, AZ
From the sales team to the maintenance lead that took care of a few quality control issues during our first month, I would recommend Pulte in a heartbeat!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - We had a great experience with Pulte so far.
- Brittany A.
- Verified HomeBuyer
- February 08, 2022
- Irving, TX
We had a great experience with Pulte so far. The best part of the process has been the communication - our builder called us once a week to update us on the process and was readily available to answer questions and concerns. One of my friends is building with another company and she has an "allowance" of email communication, after which point she is charged per email. In any case, we have enjoyed our home and everything involved in it. Thank you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - We love the house.
- Billy T.
- Verified HomeBuyer
- February 08, 2022
- LITCHFIELD PARK, AZ
We love the house. Thank you
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
Pulte Homes - Erick is very knowledgeable company should use more upgrade materials
- Desmond g.
- Verified HomeBuyer
- February 08, 2022
- Clermont, FL
Erick is very knowledgeable company should use more upgrade materials in their homes. Ok
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 2
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