Pulte Homes Reviews

Team as been slow on resolving punch list issues. Need greater urgency from team to own and resolve issues.

We love the design and location of our home! It is perfectly situated and has everything that we need close by. We've had to work with Customer Service on a weekly basis to get issues that were either constructed poorly or not working resolved. We still have on-going issues 2 months after moving in, but Pulte's Chris S. has been very attentive. That said, it's required at least one of us to be home to oversee and communicate this work for 7-9 days Monday-Friday. Some of the issues we've faced include: window reinstall (they originally placed the wrong one), wet drywall removal (wet surfaces appeared and never resolved), air conditioning outdoor coil needed cleaned from construction mud and dirt; air conditioning bypass replacement; new front door (crack in window seal--still not completed), deck trex replacement (still not completed), and re-mudded corner in our bump out (corner was framed further than wall, which they can't fix now except to make it less obvious), and high humidity in the home. TL;DR: love the home but it's still an ongoing project ... More

As one of the big builders you guys are, please understand that for you its just another customer, but for the customer its their first home, one of the biggest purchase they can make, they are going to work for this for the next x amount of years. Don't make poor quality homes and rush the procedure cause you focus on quantity rather than quality. Your construction managers badger on getting all 10 ratings the next day you close the house , this can be verified with other neighbors too. They message you till the time you don't get it done. Once done Poof in the air!. They leave behind a long list of issues that the warranty person has to take care and just run around for it. Multiple cracks in the wall explanation: "we will see if we feel necessary to repair". Appliance not installed correctly" yeah go open tickets and wait for weeks to use your appliance". Carpets" all over the house nails are popping out, carpets are releasing threads, we were told that there is padding under it, you feel nothing" they show great things at the design studio but in reality. Home window frames the walls are crooked which affects the blinds. All around the house where tiles are installed there is spacing on the joints and should be filled up with caulking. While rushing to finish construction , they cross wired the entire HVAC system zones , and upon asking they tried to throw scientific terms that we use refrigerant and not freon, and it takes more time to cool and what not until the technician came and showed it to them. Within the garage, no paint on the drywall , they just give you as is, get your own paint. Public sidewalk infront of the house multiple places its chipped broken, I understand cause they are finishing the construction 10 houses away, but it hardly gives a premium feeling. Driveways, regular concrete unlike toll brothers who give pavers to the home owners within the same price range. a big damage to the wall it took 28 days to get it repaired. Please guys do better, if you focus on quality you will be able to make lifelong customers don't focus on making quick million, focus on triple digit millions and that will come with superior quality, not poor workmanship. ... More

We were early into our house hunt and we found a Pulte new community that would be close to school and other amenities. The price was higher than expected possibly due to location. The sales rep was honest and helped us chose the upgrades that we needed. Design appointment was excellent and Abby did a fantastic job, my only feedback would be to see if weekend appointments can be arranged as we had to take day off work to make it. Work was on schedule but we felt a bit rushed at times which likley caused some build quality issues. Large crack on foundation was not expected but we were told was safe and within tolerable limits, although most of our neighbors mentiiend that they didn't have such cracks. Frmaign material looked of poor quality with numerous cracks and blemishes, specially compared to other newer builds that was happening in the same community. Again we were told that within tolerable limits, may be we just got a bad batch. Small blemishes in final finish some of them were nti taken care of, as we were told it is within contractor grade quality. But we expected a more premium finish for the price. Finally as we are two months in moving in, landscaping probably was the worst part of the build quality and it is not under warranty. Poor quality gradign with no top aoido and grass never came out in the backyard. Had to invest a fortune to fix the backyard and front yard sod. Overall, I would say a decent experience. Buy my next house o would probably custom build, as we had little control over the quality of materials and workmanship. I would likely not recommend to my friends. ... More

Vittorio, a month in and I have had nothing but AC issues system doesn’t work now needs to be replaced. It’s seems that nothing was tested to ensure things are working properly. A little more attention to the details would’ve be helpful.

The quality of the build do not match the price.

Things have been ok, but since my closing my construction manager said he was going to get a few things taken care of for me, and now he has moved on to another community, and I haven't heard anything regarding the few issues that I have. It feels like it's a "not my problem anymore" situation since I'm now out of sight, and out of mind. I feel like he just told me he was going to get the things I need taken care of since he knew he'd be leaving. Other than that, things have been ok,

The processes was great thanks to my realtor but the house is ok. The tile is not lined up properly in a majority of the kitchen area, seems like it was rushed which it probably was. The tile in the shower is also not lined up very well. The paint was supposedly redone but the redone paint inside and outside had a lot of issues the bump out accent colors were covered with the main house paint and the paint inside had a bunch of areas that don’t match. When this was supposedly redone the painters left lines of pain on the carpet in the bedroom. The fence had a bunch of wiped off mortar and mortar splash that they just painted over instead of cleaning up. And some of the windows have scratches. I’m sure I’m forgetting some stuff but that is the main things with the quality you get for over half a million dollar house ... More

My construction foreman Brennan was AMAZING! Pulte is very luck to have him. Also, Hollie the sales agents was super helpful and responsive to any question I might have had.

Construction manager changed last minute so very little continuity in support. Closing date was also randomly set without any room for negotiation which was ridiculous.

good quality but the warranty issue fixing needs multiple followups and delays and some issues are not considered as issues

Beautiful community with great resort style amenities and very friendly people. The Pulte sales person Derek was great and the quality of the homes are above average. Although we had a very good buying experience with Pulte, I would definitely not recommend using Pulte Mortgage for financing. We have been buying and selling properties for many years and have never been so frustrated with their financing process. The loan processor Jennifer at Pulte Mortgage gave us such a hard time and wanted so much personal information that was irrelevant to the loan process that we had to get financing through another lender at the last minute before closing. Although we have excellent credit and very good income sources she found ways to make the process more complicated than it needed to be over the 6 month ordeal. We secured a VA loan with another lender within 30 days of closing. After closing, Pulte has taken care of any warranty issues quickly. In summary; aside from the loan process, we had a very good home buying experience with Pule Homes and will recommend buying a home from them to our friends and family, but would warn anyone not to waste their time with Pulte Mortgage and find financing with other lenders. ... More

Quality of construction is good, but not great.. Old style of models, not contemporary. not much design upgrades/customizations available. Post handover warranty team is not much helpful. bit over priced for the product they deliver. Customer service is not great

After moved in--some items are fixed quickly and others snail pace. Excellent materials, but some of the contractors are poor workmanship.

Make sure you look over your home for everything. We had issues that ended up being worse after the fixes or repairs were made from our final walk through. We have had to start repainting all our baseboards and door frames. There is silicone caulk everywhere, it was not cleaned up and was dripped on the LVP and tile floors. The garage floor had to be redone multiple times, and is turning yellow now instead of the gray color we chose. Not real happy with quality of workmanship by the sub contractors.

I still have issues that I've submitted on through the portal that have been un resolved. I have a lose spindle on my stairs, the a/c still runs hot in certain rooms even after having someone come out.

The quality of fit and finish was below what I was expecting. We have had several items that needed to be corrected since we moved in 3 months ago.

Sales representative was very good. Design center not the best experience, very expensive for not the best quality. Would definitely recommend getting a pre-drywall inspection and a pre-closing inspection. We closed before our driveway and the yard was in, would not recommend that. Once they have your money, they’re not in a big hurry to get things done.

Pulte makes new home construction affordable for middle class families who might otherwise not be able to, and I particularly appreciated that. That affordability means you'll sacrifice customization, but as long as you understand that trade off, you probably won't be disappointed. There were a lot of small things that could have been done or approached a lot better, but overall I wouldn't say not to go with Pulte, especially if you need a larger home. For the price, it's worth the small annoyances.

Bryson was exceptional. He cares about his work, his homeowners and has been the best part of buying our home!!! We will increase the star rating for response to issues when the warranty issues are finally addressed.

Somewhat similar to every other builder.

Build structure is good : Satisfied. Interior installation : Pay attention to workmanship Paint quality : is VERY BAD.

The construction of the house was clearly not at a value of 800,000 which is what I paid for the house. When I moved in a shower didn't drain because cement was poured down the drain and had to be removed by a plumber. In addition there was rust in the bathtub. Some of the wood was chipped inside the house. Overall however we're happy with the houses design and functionality. Pulte has been very responsive to concerns about the house and has fixedmost of the problems that I've asked them to. Overall the experience has been good but probably not worth $800,000.

I purchased a quick move in in May 2025 so no real interaction with the building process except the final inspection and that piece went fine with Yohan as the Construction Manager. The sales process was stressful with deadlines that didn't seem to matter & missed communication, and the words "trust me" used. Viewing the quick move in homes was easy. I used Pulte Mortgage and Pulte title which got complicated at times due to unclear terminology and changing disclosure (loan) line items in each phase. In the end the closing went well with no surprises and quickly in just over 30 days. Looking at other homes being built in our neighborhood I believe ours was built well and Pulte delivered everything as contracted, on time and I would not hesitate to do it again. ... More

I already have seven calls into our warranty folks. Seven different issues- all needles had there been more quality workmanship and attention to detail. …super frustrating.