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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14919 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars in All Areas

14919 Reviews in All Areas

Star Rating Breakdown

5 ★ 7141

4 ★ 3034

3 ★ 2207

2 ★ 1305

1 ★ 1232

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

The loan process should have been better

  • Krishnam Raju T.
  • Verified HomeBuyer
  • July 15, 2025
  • Lakeville, MN

I had very good experience with the purchase especially with Cathrine Kleve and all. The one think made me almost pull out was the loan process. This is the worst compared any other builders. The loan process should be improved a lot. They dragged to the very last minute asking for documentation and all and it doesn’t make any sense with all the documents they ask, even with people with 800 credit score.

Pulte Homes responded:
Thank you for providing feedback for us. We're glad to hear that you had a positive home-buying experience with Catherine and the rest of the team. We sincerely apologize for the frustration you experienced during the loan process, it’s clear we fell short in that area. Your feedback is appreciated and will be shared with our lending partners to help improve the experience for future buyers. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Sr. Construction Manager

  • Anonymous
  • Verified HomeBuyer
  • June 12, 2025
  • Hilliard, OH

more focus in the finish will be much better such Paint for example. the exterior work need more planning and organizations.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We understand how important attention to detail is and we’re sorry to hear that these areas didn’t fully meet your expectations. Your comments are valuable and will be shared with our construction and quality teams to help us improve planning, execution, and finish work for future homes. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Remote virtual buying

  • Ronald H.
  • Verified HomeBuyer
  • June 11, 2025
  • Punta Gorda, FL

Viewed house physically several times before purchasing with a virtual closing.lots of on line paperwork. No real walk thru until after closing, several issues needed to be addressed that were shown to agent before closing not addressed until we were present.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We appreciate you choosing Pulte and understand that completing a virtual closing with limited in-person walkthroughs can present challenges. We're sorry to hear that some issues raised before closing were not addressed promptly and only resolved after your arrival. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Average Quality of HOME

  • Anonymous
  • Verified HomeBuyer
  • June 06, 2025
  • Raleigh, NC

Build quality is not a 5 rated. it just average. all house have same issues, even till the issues not fixed at closing day itself. Grass is also not good quality. lot of other issues with homes.

Pulte Homes responded:
Thank you for sharing your feedback with us. We're disappointed to hear that you are unhappy with the quality of your new home. We're especially sorry to hear that your grass is not good quality. We'd like the opportunity to learn more about your concerns and address them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Blessed with a great team

  • David C.
  • Verified HomeBuyer
  • June 05, 2025
  • Mount Dora, FL

We were blessed with a great team from Pulte. Starting from 1) the sales office, super helpful and down-to-earth Jennifer, to 2) the construction manager, Garrett, and his team of builders who put together a well-built house with minimal adjustments and finally to 3) the follow up agent after closing, Samuel, who is attentive with any needs and warrantees. Overall, this was a pleasant experience, just anxious about dealing with the HOA, our first time in Florida.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that you had a great experience. It's wonderful to know that Jennifer, Garrett, and Samuel played such an important role in making it a positive one. We truly appreciate your kind words, enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Construction manager Chris

  • Paul Douglas G.
  • Verified HomeBuyer
  • June 05, 2025
  • Aurora, CO

The best part of buying our home with Pulte was our construction manager Chris. He attended to every detail and always answered every question or issue that we had with our new home. He was always very prompt and thorough with responses. He is awesome!!!

Pulte Homes responded:
Thank you for providing feedback for us. We're thrilled to hear that Chris made such a positive impact on your homebuying experience! His attention to detail, responsiveness, and dedication truly reflect the standard we strive for. Enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

Overall good but builder is not up to the mark

  • Ajay P.
  • Verified HomeBuyer
  • June 04, 2025
  • Apex, NC

Overall good buying experience and good process. But unfortunately I had very bad experience with the builder Mr. Chris who was always behind his Closing reviews. He blocked my phone number when I delayed my reviews since my repairs were pending and he was not trustworthy. Flooring work for my house is terrible, otherwise all good so far. Thanks

Pulte Homes responded:
Thank you for providing feedback for us. We are glad that overall, you had a good experience working with us. However, we're truly sorry to learn about the difficulties you encountered during the construction phase, particularly in your interactions with Mr. Chris. This is not the level of professionalism or service we strive to deliver, and we take your concerns very seriously, especially regarding communication and the quality of the flooring. We would like to learn more about your experience and help address any ongoing concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 4

Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Overall pretty good

  • Bradley M.
  • Verified HomeBuyer
  • June 04, 2025
  • Leesburg, VA

I recently purchased a home, and while the overall structure and layout are great, I’m somewhat disappointed with the finishing touches. The contractors that do the caulking are terrible at their work. It has taken them multiple times to caulk our main shower, without leaving holes in the caulking.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear you're happy with the overall structure and layout of your new home, but we’re sorry to learn about the ongoing issues with the shower caulking. We would like to ensure that leadership is aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Fair experience with Pulte Homes

  • Anonymous
  • Verified HomeBuyer
  • May 19, 2025
  • Littleton, CO

The selling process was great, however, after closing the correspondence and pre-closing home issues are put aside at the builders convenience. I closed several months ago and there are several problems that have not been resolved. I was promised prior to closing that the issues would be corrected.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that you had a great selling process but are disappointed to hear that you are experiencing concerns after closing. We sincerely apologize that you have unaddressed concerns. We would like to learn more so we can help resolve these, we would appreciate it if you could email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Planned and standard approach toward activities and customers

  • Anonymous
  • Verified HomeBuyer
  • April 24, 2025
  • Aurora, OH

How did you feel about the entire process, from initial purchase to final move-in? How would you describe the quality and value of your new home? Sales team was professional and post contract transitioned to Construction team. Construction team was understanding and helped understand the process in detail. Post move-in warrenty team is engaging and supportive. Customers do notice different teams during the life cycle. Would be great if a single point contact was available as this could be once a life time investment.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you had a positive experience with our sales, construction, and warranty teams throughout your process! We appreciate your insights; your comments help us continue to improve the experience for future homeowners. Enjoy your new home! Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Martin Ray is a great floor plan.

  • Jennifer P.
  • Verified HomeBuyer
  • April 23, 2025
  • Powell, OH

Great floor plan which is why we chose Pulte. Felt like upgrades were many and expensive, so beware what initial cost is. I can’t imagine anyone going with the base price they offer. The offered incentive was 5k off closing costs if we mortgaged through Pulte. It was the worst mistake we’ve ever made. With our credit rating of 840 and only needing to borrow 90k for our 525k home, we still weren’t approved within 2 weeks of closing. SO STRESSFUL ! We then went with a local bank who had us approved in 2 days, but we obviously had to give up the 5k incentive. Home build quality is good. We are ...

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're glad to hear that you are happy with your home and loving the floor plan! We are disappointed to learn about the challenges you faced during the financing process. We understand how stressful that may have been. If there's anything we can do to help, please don't hesitate to reach out to us at customersupport@pultegroup.com. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Closing Date

  • SueAnn P.
  • Verified HomeBuyer
  • April 22, 2025
  • Green Cove Springs, FL

The date keep changing and no one was contacting me and letting know what was going on.. I had to call and get the information for myself and miss out on the funeral for my family member.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We deeply apologize for the lack of communication and the inconvenience this caused, especially given the difficult timing. We understand how important it is to stay informed and respect your time. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Sales person was awesome, Building supervisor was also awesome but didn't do what he promised

  • Michael M.
  • Verified HomeBuyer
  • April 20, 2025
  • Myrtle Beach, SC

Our Sales person was awesome, she guided us perfectly through the beginning process. Our Building supervisor was also an awesome person, fun to talk to, but he didn't do what he had promised us , which left us no choice to see help from other management. The end result was good,...it just could have been a little smoother.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are glad to hear that our sales team provided you with helpful and supportive service. We're disappointed to hear that your building supervisor did not follow through on his promises and regret any inconvenience this may have caused. While we're happy to hear that the final result met your expectations, we understand how important it is for the entire process to feel seamless. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Rams

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2025
  • Riverside, CA

We had good experience with this home purchase. Construction managers were very helpful throughout the process.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that you had a positive experience! It's great to know that your construction managers were helpful throughout your journey. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Rush to close

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2025
  • Celina, TX

Overall not bad but many things not completed and they said they would complete after closing. Still waiting on items to be finished. House was not properly cleaned and dusted prior to moving in.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are disappointed to hear that you still have unaddressed concerns in your home. We would like to make leadership aware of these concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Overall good experience

  • Jennifer C.
  • Verified HomeBuyer
  • April 15, 2025
  • Estero, FL

Good overall experience. Faster build time than we expected. We had a few issues that were addressed as they came up throughout the building process. I wish they had better quality appliances as their standard options and I did not like the vendor they partner with for technology equipment and installation (security system and TV wall mounts).

Pulte Homes responded:
Thank you for taking the time to provide feedback. We are glad to hear that overall, you had a good experience and that the build process was faster than expected. However, we're sorry to hear that you encountered a few issues during the process and that some of our options don't meet your expectations. Your input is truly appreciated, and we will be sure to share your comments with leadership as we are always looking for ways to improve. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Pulte homes correct location 5 minutes away from Doctor's Groceries & Schools

  • Anwar D.
  • Verified HomeBuyer
  • April 15, 2025
  • Ann Arbor, MI

We are seniors and passing thru health issues our needs are 5 minutes away here at Pulte Homes...and the their staff from upfront office to construction managers are all doing their best..polite and understanding our senior issues...more powers to you...

Pulte Homes responded:
Thank you for taking the time to write us a review. We are glad to hear that our team has been attentive, polite, and understanding of your needs. Wishing you continued strength and good health! ^KH

Total Score 4

Quality 3

Trustworthiness 5

Value 4

Responsiveness 3

Wonderful

  • Peter S.
  • Verified HomeBuyer
  • April 15, 2025
  • Whitestown, IN

We are among several new homeowners who do not yet have our sod. We were somewhat disturbed to see completed, but yet unsold homes get sod prior to our lots. It is not a good look for your company. It is not the way to treat your customers.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We understand your frustration and sincerely apologize for the delay in the sod installation. We want to ensure leadership is aware of your situation and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 2

Value 4

Responsiveness 2

Nice home

  • James K.
  • Verified HomeBuyer
  • April 15, 2025
  • Batavia, IL

Nice home Pulte sales department needs to improve their communication. Would like better insulation in the garage but the rest of the house is very nice We have been in the house for 2 months and nothing minor or major has showed up.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are glad to hear that you have been enjoying your new home! However, we apologize that communication has been poor and that you have concerns with your garage insulation. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Timelines keep shifting. A lot of construction quality issues were observed across the community

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2025
  • Lake Elsinore, CA

Timelines keep shifting (Expect a delay of a couple of months). A lot of construction quality issues were observed across the community: sewage issues, drywall under the sink having holes/uncovered, AC leak issue in the attic, Sprinklers and drip link leak from day one.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We sincerely apologize for the delays in construction, as well as the numerous quality issues you have observed within the community. We want to ensure that leadership is aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Buying Experince Great. People Skills Lacking.

  • Stephen F.
  • Verified HomeBuyer
  • April 15, 2025
  • Brownsburg, IN

The front office personnel was rarely in office. I called Pulte to schedule time to visit the model home and was finally able to speak with a rep. The first rep took a first glance and assumed we couldn’t afford our home. Judged us almost immediately. It went downhill with this guy. However Maitlyn was a breath of fresh air. She answered all questions and very outgoing. They say if you don’t have anything good to say don’t say anything at all. I’ll say Pulte Finance is abysmal. That’s putting it lightly. From the reviews of Pulte Finance, we knew to already have a backup plan. ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you have faced, especially the impression left after your experience with the first representative, that's not the experience we want anyone to have. However, we are glad to hear that Maitilyn and Conner were helpful during your process. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

Charlotte New Home

  • Jeffrey F.
  • Verified HomeBuyer
  • March 20, 2025
  • Charlotte, NC

The home was a little late in getting closed. The local agents were helpful, but our relator had to intervene to get things taken care of. The home is nice, but there are a few quality items with the HVAC system and some fit & finish details as well. The superintendent was helpful to get things taken care of from the punch list. As we continue to live in the house we have found a few more items that will be on our 1 year warranty list.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We are sorry to hear that you have are experiencing some quality concerns since moving in. We'd like to help and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Did not deal directly with the builder

  • Thomas W.
  • Verified HomeBuyer
  • March 19, 2025
  • Clinton Township, MI

In general the home buying experience went well.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We are so glad that you had a good home buying experience with us! If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Not the best by far!

  • Tyson P.
  • Verified HomeBuyer
  • February 21, 2025
  • Perris, CA

Pulte has good and cheap qualities. It looks good outside looking in, but once you buy and see the fallacies, you'll be disappointed. With the money you spend on housing, you'll just expect more! A lot of errors!!

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Build quality is par below! Cheap materials used! Interior paint is a joke!

  • Nitesh M.
  • Verified HomeBuyer
  • February 20, 2025
  • Lake Elsinore, CA

Build quality is par below with cheap material quality. Interior paint is definitely a joke! The apartment I lived before was built in 1960 and had a better paint and wall quality. For 750k this built ? Wow. I don’t recemmond because of the quality of the house

Total Score 4

Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

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