Pulte Homes Reviews

There are lots of things that are great with Pulte. But few bad things will certainly eclipse all good things, especially when you're paying the money and expect good quality. I could write an essay of my experience but in short, it was not bad, not good.. by my home is beautiful.

Didn't seem like Pulte took any of our concerns to heart and until 2 days before closing definitely never showed an ounce of urgency to rectify problems we brought to their attention MULTIPLE TIMES. Maybe that's normal for new build homes, we've not done it before and based on this experience we won't again.

The upgrade options are very expensive compared to other builders. The default items installed are very cheap in quality. Overall not satisfied.

Pulte's communication throughout the buying and building process was exceptional. We always knew the latest status and provided with opportunities to visit a representative in person to view the progress. While the home was of reasonable quality, the details in the workmanship was not great. It seemed the finishing touches were done in haste and we had to make several service requests to fix or refinish. The responses to the service requests were super quick.

My Pulte home buying experience was good!

We moved recently to a new home built by Pulte. The house is fully functional, but Pulte could have done a much better job on details...there are too many scratches on the walls and doors, some unfinished parts etc. We tried to be very careful at the final inspection and we still missed many small details. Not enough towel supports in bathrooms, cheap faucets and shower...for the money we paid, we would have expected a better quality of work but when you build 20 houses in the same community and the same time, of course we are not paying attention to the details that are very important for customers. ... More

Not bad but not best quality. They do fix things as needed mostly.

Ryan and Tyler made this extremely expensive experience bearable. This team made my buying process less stressful and Ryan was better than my own realtor in providing me with updates and helpful information …. Thanks Ryan. There will always be littles issues but Tyler my project manager has been working to correct any issues.

A lot of issues from pre closing walk required constant follow-up for more than a month. Still some issues not resolved. Not so great communication

Customer care and construction manager, as well as onsite agent are wonderful (Cha, Angela and Sov) materials (except window screens)-excellent. BUT, they should be note discerning of the subcontractors they use-Many walls not square, may air exchange and outlet receptacles not square-cupboard doors not tuned-poor workmanship-I used to be a framing sub-the “nice touches” only take a few extra minutes-I expect better for $445k!

Overall the house is built well. I would encourage anyone to be picky and don’t let things slide just because it’s a new house. The finish work was just ok. And the attention to details was something to improve on. I would use them again with a more diligent approval.

Great customer service and resolve the issue quickly. Exterior quality is fabulous.

Slow response times to follow up request for fixing or repairing things.

The quality of the work is not as expected. There are numerous issues, including uneven drywalls with visible hiccups. Additionally, the painting has not been done properly; touching the walls reveals marks.

Many stages about the experience were excellent. Clean up of unit just prior to moving in was just satisfactory. Flooring not cleaned well & if it had been done, Pulte would have noticed one section of the flooring was covered with some construction spillage & unwanted material. Response to resolve very disappointing.

Should have pass on more knowledge to first time buyers of new home , Customize flexibility of options and bath shower and pipe insulation , so much of insulation wastage in trash could have been used for this , Buyer coordination while lawn sod job being done, Final grading before SOD was not done and laid over rocks and uneven surface, have dead spots in lawn

Overall good experience. There have been some

We enjoyed working with Dana throughout the buying experience. Overall, we feel comfortable and are pleased with our home. Pros: 1. Pulte has some lovely standard options so that you do not have to upgrade everything. Their floor plans are great! 2. Great communication from Ben, Brian, and Dana on the building side. Our questions were addressed along the way. There were no hidden surprises. 3. The bonus incentives before purchasing were helpful. 4. Love the Moen products which come standard. 5. All important documents were explained and we felt very comfortable with the building process. Cons: 1. Many items needed attention right up to close from drawers and cabinets that were crooked, windows too tight to open, to paint mistakes, exhaust fan making a weird noise,and a few more. Not major items but Pulte needs to SLOW down. Put things in correctly the FIRST time. 2. Poor communication and delays on sod. Half the sod was dead and brown. Two weeks later, they had to pull it up. Again, SLOW down… be mindful. 3. After closing: Well, communication is more challenging. There is only one guy who oversees “ fixing” errors you catch afterwards, and that takes a while. But if Pulte double checked their work pre close, this could be avoided. Lastly, Nottingham Trace is a beautiful community. Love the clubhouse and walking path. The biggest drawback is the very restrictive HOA. You have to petition for so many things. I hope that can change. As long as people keep the area nice, we should not be so restrictive. It takes a long time to apply and get approval. Overall, we are happy but there is room for improvement. ... More

The home purchased was a “Move in Ready” home so the buyer did not get a quality review until the day of closing. Known as the Celebration Walk through, there were many items not worthy of celebration. The house flooring was really dirty and there were paint drops everywhere. The carpeted areas had paint, mud and drywall mud drops in every room and closet. The toilet in the owners suite was clogged. The lighting fixture in the owners suite was missing one glass cover. Two of the windows in the house were very difficult to open/close. There are many other workmanship issues reported to Pulte customer service and they have been slow to resolve. Overall we like the home design and location. ... More

Before you move in everyone seems very attentive. Of course all they are constantly asking you to do is give them a high score on the survey. Once you take ownership good luck getting any assistance with issues. I've been in my house 5 weeks and still have blue tape on walls for problems that have yet to be corrected. Text messages go unanswered. Scheduled repairs are no showed leaving me at home all day wasting my time. Master bath shower leaks water all over the floor. This is a known problem that they acknowledge that can be fixed. My question is why aren't you building it right the first time? I really don't want to sound like a complainer. Overall we do like our new home but for the money we have spent these things are frustrating. If you want perfect surveys you need to earn them not just ask for them. ... More

This is our 2nd home with Pulte. We bought the first one in 2013 and it was a great experience. We needed to purchase a 2nd home in a hurry. My how things have changed. We had no choice to design or customize the 2nd home at all. They now have HOAs. Frankly the quality is definitely poorer with us having to call their customer service to fix this and that multiple times. They are still better than others. Advice to buyers is take your time, weigh all your options, plan well, and you will be able to get a good home. If your finances are in order and you are flexible you can get good results. ... More

I’ve had a few issues with quality of materials and craftsmanship. Bathroom door hinge screws all stripped out. S so the door fell off. Two interior door handles fell off. Had issues with water sensor triggering. So A/C wouldn’t work. I’m sure there are more issues to come. Also, warranty work is only done 9am-5pm. Guess when I work??? So they won’t come to fix things when I’m home.

Home was not clean after closing; never received a welcome package with information pertaining to water, electricity, HOA, etc. Loan was sold to an extremely horrible mortgage company without notice.

I found what I would call Pulte cheapness. Plastic toilet seats that don't have the slow close so that they slam down. Cupboards that don't have shelves so that they are just big useless holes unless I had sliding shelves installed. No over the mirror vanity lights. A bathroom with no sliding door for the tub/shower (I was snidly told to get a shower curtain). A bathroom with no medicine cabinet. No light in the pantry. Simple little things Pulte could have and should have done.

When the stain of our woodwork did not match what was selected in the design studio, the construction project manager worked with us to remedy the situation. The warranty to remedy other construction issues is helpful as we continue to identify things that need addressed (door knob fell off closet door, drywall issues, etc.)