Pulte Homes Reviews

Disjointed organization. Each department doesn't know what the other is doing.

Excellent communication with all Pulte employees. Very good follow up if there is a question or issue. Excellent construction even if you are not present to supervise the build. Employees take pride in doing a good job and service to the customer.

I bought a model. I realize my home was not under warranty or that they werent going to do anything major to fix issues. However, even something basic- for example, as you go up the stairs, there is a big chunk out of the wall. How hard would it have been to fix it? Our fireplace doesn't work. A simple visit from the super would probably take care of it but no one would respond. Very disappointing. The toilet flushes can be heard downstairs like someone is hitting a sledgehammer. The sales office reps were great. That's why they get a better rating.

Sleazy salesperson, zero quality control for construction, lots of obvious problems in new home, no attention to detail, terrible follow-up. Pressure to close on unfinished home—which they do to everyone No one is overseeing the contractors so they do really sloppy work. All neighbors say same thing. Terrible experience all the way around. I would NEVER buy another home from Pulte.

I found building with Pulte extremely awful and upsetting. Pulte did not care about customer satisfaction. They FORCED me to close mid December without installing most of my kitchen appliances because they wanted the closing to show on 2021 books. They made me feel like just a number and really no customer satisfaction considered. As of February 1, I am still waiting for them to complete many items that were due to be done before closing. They have my money now so who knows when or if work will be done. I would never build with Pulte again because they just want to build the most homes with little concern of customer satisfaction. All they care about is the money. ... More

good design, good development, nice neighborhoods

I love my new home and neighborhood. The neighborhood is beautiful and well planned. With a lot of patience through the COVID supply chain challenges, my new home has been well worth waiting for. I’m looking forward to many years living and loving in this home. Thanks Pulte!

It has been a good experience overall.

When purchasing a new home, Pulte was at the top of the list due to competitive pricing and variety of models. I graded 3/5 stars for the quality of the home since we closed on a home that was not fully completed (missing tile installations, grout not fully completed, dishwasher not properly installed) and 3/5 for responsiveness to issues because it took a month before Pulte scheduled workers to fix these outstanding issues. We closed on the home at year end hoping Pulte would be able to fix all these things quickly, but it has taken time to get workers scheduled to do these items (almost a month later). For the majority of the work, it is good quality. It all depends on the local contractors that are being hired to do the work. Our 3rd party inspector said Pulte did a solid B rating for our home during the predrywall inspection (it's difficult to be graded as "A"), and at final walkthrough it was the final touches that was missing (such as filling in marks in drywall and paint correction). Also, one of the bathrooms is completely unusable due to a water pressure issue since the water does not run in the shower and toilet fills up slowly. The trustworthiness of the Sales Rep and Field Manager we worked with were amazing during the building process. Field Manager would send frequent weekly updates and answer questions in a quick manner (sometimes minutes after text is sent) and the Sales Rep would help resolve any other outstanding questions (such as HOA contacts). If I were asked if I recommended Pulte to others, I would say "yes" but don't expect perfection and know that you'll likely have to wait for fixes to be completed. ... More

the engineer is the best!

They did what they promised to do.

Poor craftsmanship, cheap material used, and Poor quality.

Great experience buying at Pulte!

My process with buying a home from Pulte went rather smooth. Staff has been very responsive with any issues I have had.

slow response of repair after closing, no HOA trasnfer to management yet

The Pulte Team is amazing! Sylvie and Ryan were great to work with and kept me updated throughout the entire process.

Honest and trustworthy. Knowledgeable

Pulte builds a high quality home. All of my questions were immediately answered - felt like they really cared about making me happy. My only minor quirk was that they use a low-cost interior flat paint - everything else is quality so not sure why this practice. Very minor - very happy with my new home!

We saw all the mode homes and the attention to detail was fantastic. I never knew they would rush the real home with so much less craftsmanship. We have a year to fix all these problems but now I have to spend a significant amount of time being a project coordinator and staying on top of getting everything fixed and completed since we received an unfinished & damaged home. There were also many structural items that were damaged and months into living here have yet to be addressed.

Very disappointing , not very Trustworthiness on repairs in a timely manner

Would just like to give an extra thank you to Kris, Christian and Bradley for everything they did during this whole experience.

Some of the workmanship was sub standard but they say they will correct it.

Overall a positive feedback. Pulte mortgage is another stroy.

The quality of the work is excellent. Unfortunately due to the pandemic, targets on completions became an issue and supply delays constantly disrupted time lines. Communication regarding this issue is key and Pulte lived up to it and set very reasonable expectations.

Very poor service and everything is delayed. Even after closing the house for 30 days there are still things that need to be installed in home.