Pulte Homes Reviews

The Project Manager was great, so was the sales person and the HOA.

Overall we are happy with our new home. During construction there were many times windows were left open, allowing rain to come in. This resulted in drywall and wood needing to be replaced. The drywall used is very cheap and very thin. Tile work is exceptional! There was a problem with the septic line upon move-in which required a plumber and the county to tear up the sidewalk and clear/reconnect the lines. Our biggest issue is the yard. It isn’t equipped with proper drainage and our grass is constantly soggy with visible puddles. Morgan, our sales rep has been wonderful. Owen, we was our construction contact went above and beyond but he is no longer with Pulte and we have had subpar communication since he left. ... More

Staff is friendly and helpful. Until the sale is complete. Then you're an inconvenience. We have a couple of minor build issue that we've brought up, (one was corrected sloppily) we're still trying to straighten out our solar purchase. If you were to ask your staff there are issues because we're not very intelligent. At least that's the impression we get. Or we're a nuisance. I suppose that I should have expected this. If every request for help receives an indifferent response, then I guess they figure we will ask for help less often. Easier for the support staff that way.

Our home is beautiful but we would never buy a new home from Pulte again. The process was a year and half long. Lots of changes were made over that time frame. Quality of the build is moderate, definitely not what we expected. Joey our construction manager did his best to make sure things were done however he only had so much pull. The worst experience would be the design center. Making you pick out every detail of a 4000sq ft house on a 4 hour period is ridiculous. The designer was not helpful and pushed us through things way to fast. Details were left out on important things and now we are stuck. ... More

Know that you will pretty much be told anything to get you to sign as well as pertinent information left out. Ask questions and get it in writing. Check every tiny thing BEFORE closing. We found paint ALL over our floors, cabinets split/uneven, etc. Go back and follow up on your pre-closing walk through BEFORE you sign at closing. We really had to push and then were told, "We don't always get every blue tape". Okay, what's the point then? Closing on time is certainly the priority vs a 100% satisfied customer. Just be observant and force the issue to get it done.

We are disappointed with the quality of the workmanship and the lack of quality control, more than the quality of the materials. I expected the materials to be a little more high end but overall they have been satisfactory. We are making a few uprades and have had to ask for someone to come in to clean up grout on tile, replacement of defective tiles and clean up of glue on hardwood floors, and replacement of stained pieces of hardwood. The sloppiness of the contractors and lack of oversight by Pulte was surprising. Responsiveness by Pulte has been hot and cold. We were excited to move into our new home and it was unfortunate to have to deal with so many issues. ... More

Project manager has been responsive to all concerns at this time. Bryson has been good to work with. Continuously finding more and more issues/concerns (e.g. shower stoop drains to bathroom floor, stair rail spindles are already splitting). My concern is what will I continue to find.

Tankless hot water heater doesn’t work. Been in the house 3 days and can not get hot water! Plumber came to work on it and still doesn’t work! Many issues need to be resolved! Lovely house but not satisfied.

This is our third home in SW Florida with three different builders. Our delivery expectations were high but were disappointed with the final product and the amount of items required to be repaired on our 30 day punch list.

There seems to be no quality control in place. So many things needed to be taken care of after we moved in.

Some of the service are over priced and no service for even small customization.

So many little issues needed to be resolved even though the house was supposed to be move-in ready. Door bell not working, paint not properly done, nails could be felt under many places in the carpet...just to name a few. A proper list would take up a page. I would advise Pulte to have quality supervisors in place who's job it is to come do a checklist in the house before the house is handed over to the buyer.

It’s been a lovely home so far! We’ve had a few issues that came up and we’re address right away. We’re very appreciative to Pulte for our new home, and first new build!

Very unresponsive to issues noted at walk thru

I want to say that everyone we dealt with at Pulte during this process was polite, professional and truly wanted to do the best job they could. The final product is everything we had hoped for and more and our punch list is a few simply cosmetic issues. No serious problems or malfunctions of any kind. Malcom did a great job and his follow up was excellent.

Very responsive before the sale, less so afterward, For example, I requested the name of the interior paint 3 weeks ago!

I moved into my home in July 2023. I love the house. Only issue is that alot of things were not completed prior to closing that was written in the inspection notes. Having these issues fixed after closing as been a nightmare.

The house is nice but in certain finishes you can tell they went cheap.

We rated this based on our experience with all aspects of Pulte and their subcontractors. If this survey pertains specifically to our construction manager, Joey, then the rating is high. If this survey pertains to vendor like SST, then the rating is 1-2.

We wanted a fast track closing - Pulte Homes delivered that - the home we purchased was already built - there were no items to choose from or discuss with the sales agent or builder - we think that because we were not involved from the beginning, some of the items we have discovered leading up to and immediately POST closing are items that would have been addressed early on in the process - now we are just handling through the warranty/customer care process instead of the build process - some of the items are frustrating (like loose outlets/missing screws/stuck doors) - others are simply an annoyance (inability to register HVAC unit) - overall, the people with all the different divisions of Pulte have been willing to assist and make things work - "do the right thing" is a core value and our experience is that they do live out that value ... More

Closed on house on time which I appreciate but there are a few key construction issues that were missing before and after closing that I wished they were addressed without me needing to find them and ask for them to be addressed and wait for response and follow up on fix

The overall experience is good.

The support from the sale agent through the closing process was very good. The overall quality of the home is good but some items and workmanship are average at best.

U guys are taking too long to respond to outstanding issues. Issues needs to be fixed in a given time frame. Grateful if this matter can be looked into urgently. Some issues were taken care off but the main ones remain

The initial purchase and the home quality was great. We did and still do have some exterior items that are taking far to long to resolve.