Pulte Homes Reviews

Stay on top of your team and expect things to be subpar. If it weren't for the construction foreman, community sales manager, and warranty rep, this would've be a 1-2 star review.

As the title states, quality of workmanship is below average for a $600,000 house. Drywall and paint leading the way for some of the worst quality the minute you walk through the door. $30000.00 worth of flooring that buckles and cracks when you walk on it and the electrical lighting system that consistently flickers on one side of the house. This is the fifth NEW house that we have purchased and the first and last from Pulte. We started with a DR Horton home which had higher quality control standards than this house. Followed by Rylan homes, Collins Brothers and finally Pulte. To set a clear understanding we are not extremely picky customers. So much so I haven’t put one repair ticket in because I don’t have the faith in their subcontractors to do a better job a second time around. Some might ask if all of the other builders did a better job. Why didn’t we stick with them? Because location and timelines narrowed the path with the timeframe we were looking to be completed. In the end, there were some concessions with pricing that were made based on the final product, which was agreed-upon on both sides, which will cover the cost of some of these repairs. But overall with the constant upsell tactics from all the other Pulte sister companies from the mortgage lender to the insurance provider to the design studio really don’t help the Pulte brand name. ... More

We moved in 2 months ago and still do not have a sidewalk, back stoop, driveway, final grading or sod. Pulte was in a hurray to get us closed in March but not to complete their outside work except where required to get an occupancy permit for later closings. The Pulte personnel we deal with are helpful but I think their hands are tied by the ridged policies of Pulte. As to quality of workmanship, I don't think they do a better job than any other builder. A buyer has to pay a lot for extras just to get good, but not great, quality finishes. $1,313 for a basic laundry tub. $1,330 for a couple cabinets in the laundry room. $183 for a single ceiling light and another $120 for the switch to turn it on! Bathroom faucets spill water on the back of the sink. The upgraded paint they use rubs off easily. Drywall imperfections are obvious. Garage is dry walled and taped but not mudded or painted. Front stoop roughly finished and loaded with stains. Trim around front door roughly finished. Perhaps this is to be expected for any new construction, but it doesn't make a buyer of a half million dollar house feel special. We have a generally well built home but I would not say it is exceptionally good quality. If possible for a buyer, he or she would be better off using an outside contractor for painting and closet cabinetry. Finally, Pulte continues its nickel and diming at closing by requiring the buyer to reimburse it for transfer taxes that are by law customarily a seller's obligation. ... More

The reason for the frustration and disappointment is because the final product was not worth the price charged. If the cost of the house was $100K less this experience would have been great, as we would have had lower expectations. For the price paid our expectations of quality of workmanship and quality of materials was much higher than what was delivered. The Pulte staff were pleasant, easy to work with and overall good with communication. However despite multiple attempts to bring back contractors over and over again to correct many workmanship issues in the build process it's still sloppy (careless, lazy, poor quality) work and we feel that they failed to deliver a quality home for the price paid. Lovely from a distance, sloppy from up close. ... More

The two weeks leading up to closing and now the weeks following closing have not been good. Communication has lacked, follow through has been non existent. Punch list items from final walk through are still not done and we’ve been in the new how over a month now.

Beautiful home. The process took 18 months, misinformation and poor communication during this process. In the end we gsve a lovely home!

The house is beautiful butThe mortgage process is terrible. And there is no responses to issues after we received the house

Warranty work and follow up is poor.

Lack of trades work being checked for quality. It seems the area lacks the labor force to meet deadlines. I would reconsider if I could. Get sod in back because the other option is all weeds. The area was strewn with garbage and nails and old wood throughout process. They try but to much going on.

Pulte home buying process took much longer than expected beyond what was communicated. After the lumber shortage ended, delays were CONSTANT. Much of the contractors in this community were unreliable, slow and didn’t provide as quality of a product as Pulte was charging.

Built a townhome with Pulte and the process was pretty average across what to expect for a home buying/building experience. It looks great at first but be prepared to notice issues shortly after. Only 2 months into living in a new space and already have a list formed for warranty items. I couldn't imagine living here for ore than 10 years without things starting to fall apart but it is great for a short term home idea.

The process of purchasing a Pulte home was fairly easy. The process outlined in the Pulte videos was not followed at all. The walk final through went great, but the amount of re-work required is unacceptable. Pulte needs to do it right the first time.

Mike had a concrete sealer applied to my garage floor the beginning of March without notifying me first. During my 3/10 blue tape walk through, the smile was very strong to the point I couldn't be in the garage. The celebration was on 3/23 that I didn't attend but my cousin that was there said it still smelled really strong. I moved in on 4/15. The smell was still very strong to the point that it was in the house and triggering my asthma. I opened a ticket with warranty to have it address. When I asked Mike to stop by, he said he was busy with walks so he couldn't. He never did reach out again. The smell should have been addressed before the celebration because at that point there shouldn't have been a smell. Very disappointing. ... More

Poor quality Very Bad experience with Pulte Home, if you decide to buy the house with Pulte Homes make sure before you close the house everything looks good and function properly and once you close the house no one cares, we are still waiting for the repairs over 2 months since we close the house. Poor Quality There is a lot of glue everywhere, wood part covered with the paint to cover the chips and chunks of concrete in the garage, bad finishings thru out the house, Pulte house also design houses so poorly, Windows are facing straight into to Neighbours house no privacy, We still can't reach out anyone no matter how many times we call or text, they take their sweet time to fix. I even hired cleaning company and paid them $300 to clean glue and some part of bathroom area they couldn't. Pulte builders are rushing to build houses. Polte should hire someone to inspect the house before they close ... More

When I moved in, I found many places were incomplete, some were damaged, and some places had not even been painted. All window curtains were not installed. The bathroom glass door can not be closed very well, and there is a massive space for water leaking; every wardrobe door was incomplete(Not securing every closet door)

John was great. Wished he had a little more information to share when I had questions. Wished the builder would anticipate what buyers would want and do it rather it was requested or not. For example, prepare for a sink in the laundry room although it may not be requested. You are putting in plumbing regardless. For the stove, put gas if it is available although you as the builder put in electric. Buyer may come later and want to do gas. Just saying. You put in wiring for ceiling fans it is the same same if you ask me. Just saying.

Probably the worst sales associates I’ve ever dealt with. They are horrible at responding after a contract is signed, did not assist with the closing process in the least, and just not good to work with. Even when referring other buyers to the community, same song and dance, both Sabrina and Gisabel drop the ball.

Edward has been absolutely outstanding. That guy really cares and it shows. Hope he is promoted. Grading on the house was done incorrectly and I am working with warranty department To correct. Water drains toward house in numerous spots. Garage doors need to be replaced with wood doors like all the others in neighborhood. Membership to club was honored. Thank you.

I have noticed while living in the townhome now, that there are paint coming off, as well as materials that is the most basic. Every material, in order to obtain improvement and better material, was extra cost for upgrades. Would be better and more affordable this day, age, and time, with the cost of living in the bay area super expensive, to provide some better material. Though email and phone call helped, I also wish that the company had closer companies that we can set up in person appointments. The build took a year which meets the standard of the contract however, was hoping that the build would finish in a 8 - 10 month. From beginning, with the time not being great, interest rates high and the market not being too great either, it did not help that the sales agent was sent to another location and that I was not able to move to a different sales agent that I can see in person. Along the process, it was difficult coordinating, communicating, and wondering what is going on with the mortgage company because they are in Denver! Finally, the title company was stationed in Roseville, however they accommodated by sending a notary to our home. There was a lot of headache, a lot of limited access, and other things. Along with that, the process felt like it was not the best. Builders kept in touch and was accommodating to assist and show us the house and building process. Customer service is an important aspect of house buying and I feel it was not the best. Easier and better method was communicating with a sales agent that was actually at the Bay37 Sales office and there was more communication and assistance at that office because we can meet in person. Pulte Homes, you get a 4/10 rating. ... More

The overall finish of the house might be very poor if you do not pay the upgrades that cost a fortune!! Slab 5X10 in the backyard - cannot even put a table with 4 chairs!! Frustrating and disappointed!

The site/construction manager is quick and responsive to any quality issues and address it in a satisfactory way. This is the only worthy note of the whole process. Other areas need improvement, especially the sales, the quality and the design of the house.

From what I was able to observe during construction, I would say that the home seems solidly built. However, the finish work leaves something to be desired. This could be due to the skill level and level of pride-of-workmanship of the subs used at our particular location. Some fixtures and materials could have been of a better quality. Also, there has been some damage to siding and concrete by subcontractors doing their work. Due to seasonal/weather conditions, we are not finished with yard and landscaping, so we will have to wait and see how that turns out going forward. Our Pulte personnel have been great to work with; from our sales agent to our loan agents and title agents to our construction manager, all were/are excellent. As for value for price; well obviously the home is overpriced for what you get but that is due to the local market conditions. ... More

Some amazing people working for Pulte, including our construction manager Dimitri and Zorinel our sales consultant. Both were and continue to be responsive and made the experience straight forward. Some aspects out of their control but they genuinely are great to work with. Original estimate for move in was Oct-Dec, moved in officially in April. Which is going to end up costing an unbearable amount of money with the interest rates increase, no one’s fault who we worked with directly but no way can we give 5 stars all around knowing it’ll hurt us in the long run in probably high 5 or 6 figures worth of interest. Some minor issues after move in with warranty on certain appliances, sanitation not being picked up correctly, USPS not being able to set up our address for first 9 weeks. And although everyone wants to assist, two of these issues are still ongoing. I’d chalk this up to a major concern so far we have on the after sales process of a new home with Pulte. A few small craftsmanships issues as well, one of the numbers of our address posted on our house fell off the other day, it was glued on although there are clearly holes made for drilling. ... More

Good experience with Sales person who was actually working at HighPointe --- she introduced me to Ocean Cove. Not involved in building phase of home purchase.

Chad from sales and Jeff the construction manager are great. They quickly answered any questions and addressed any of our concerns. Most of the construction materials appear to be of quality and overall build of the house is good, but the attention to detail by the contractors is not there. Not all of our concerns were addressed before closing, but Jeff stayed in contact with us to make sure we were taken care of. Warranty process is simple and the response is quick. The loan process was by far the worst I have experienced. The Pulte website to upload documents was very problematic and I had to send documents via email in order to meet our closing date. Charlotte, the loan processor, did not seem very organized. The required documents list kept changing and I was asked to write a letter as to why I want to purchase the newly constructed home which was very strange. On the day of our scheduled closing day, Charlotte was out and a different loan processor reached out to notify us there was an issue verifying an employer. This was after having received loan approval days prior. This had us scrambling trying to resolve, but our closing date was rescheduled due to the issue. This ruined our plans for moving and wasted vacation days taken to close on the originally scheduled date. There was no apology or compensation for the inconvenience caused by Pulte mortgage's lack of attention to detail ... More