Pulte Homes Reviews

Pulte Homes responded:
Thank you for sharing your detailed feedback. We’re glad to hear you’re very happy with your home overall and appreciate your patience as minor items were addressed, even when follow-up took more effort than it should have. Your comments about communication and walkthrough expectations are valuable and will be shared with the team as we work to improve the experience for future homeowners. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear you’re disappointed with the value and workmanship of your home, as this is not the experience we want for our homeowners. We’d like the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re very sorry to learn that working with Jenn and Issac was disappointing. This is not the level of service we expect from our team, and we regret the frustration this caused. Your comments will be shared with our leadership for review as we work to improve the overall customer experience. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear the leak was addressed promptly and appreciate you recognizing the responsiveness of our team. At the same time, we’re sorry to hear that the quality of some materials and aspects of the kitchen planning did not meet your expectations for the price point. Your comments are important to us and will be shared with our team as we continue working to improve product quality and design planning. ^KH

Pulte Homes responded:
Thank you for sharing your feedback with us. We’re thrilled to hear that your sales agent provided such patient, and attentive support. At the same time, we’re sorry that the home walkthrough felt rushed and that the cleanliness at move-in did not meet expectations. We appreciate your feedback and are glad to hear warranty support has been going well so far, and your comments will be shared with our team as we continue working to improve the move-in experience. ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re glad to hear that Jayne provided awesome support and that Jason was helpful during much of the process. At the same time, we’re sorry to hear about the inconsistency in responsiveness and that a repair concern was not addressed to your satisfaction, as well as your experience with the mortgage team. We'd like to make leadership aware of your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for bringing this to our attention. We sincerely apologize for the ongoing issue with your oven and understand how frustrating it is to be unable to use an essential appliance for this long. This is not the level of service or follow-through we strive to provide, and we regret the inconvenience it has caused. Your concern is important to us; can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear about your disappointment, particularly regarding the appliance quality, as this clearly did not meet your expectations for the price of your home. While we’re glad to hear your sales representative provided a positive experience and delivered what you requested, we regret that the appliance options and performance detracted from your overall satisfaction. We would like to make leadership aware of your concern, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear that the overall building process was great and that the team was accommodating with the additional items you requested. At the same time, we’re sorry that some workmanship did not meet expectations and required being pointed out to be corrected. We appreciate your honest feedback, as it helps us continue improving quality and attention to detail. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that you like the home overall, but we’re sorry that the workmanship has felt inconsistent and did not fully meet your expectations. Your comments are important to us and will be shared with our team as we continue working to improve quality and value for our homeowners. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear you had a great experience with your construction manager, but we’re sorry that the point-of-sale experience didn’t meet the same standard. We appreciate your insight and will use it to help improve consistency across the entire process. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that you’re enjoying the layout and decor of your home, but we’re sorry to learn that the overall quality hasn’t fully met your expectations for the price. We appreciate you bringing this to our attention and value your perspective as we continue working to improve the experience for our homeowners. ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re delighted to hear that the team helped make the Lowry model a reality for you, accommodated your preferences, and delivered a thoughtfully designed home at a fair price. At the same time, we’re truly sorry that the home wasn’t properly cleaned on move-in day and that it took more effort than it should have to get those items addressed, especially after being assured they would be taken care of. We appreciate your patience and your honesty, and we’re so glad to hear that despite this, you’re really loving your new home and community! Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear you feel your home is good, and we appreciate your perspective that there’s room for improvement without increasing cost. Your comments are valuable to us as we continue looking for ways to enhance the quality and experience for our homeowners. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to hear that you had a positive experience and are happy with the final product! It's wonderful to know that your home was completed on time. Congratulations and enjoy your new home! ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our team! Congratulations on your new home, enjoy! ^KH

Pulte Homes responded:
Thank you for providing feedback for us. We’re sorry to hear that your recent experience didn’t fully meet the expectations set in previous years. We appreciate you bringing these construction concerns to our attention, both during and after the build. We'd like to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re thrilled to hear you’re enjoying the peaceful beauty of the community and the quality of the homes! We can’t wait for the full development to be completed as well, and we’re glad you’re a part of it! ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that your realtor and construction managers have been courteous, helpful, and responsive to your requests! It’s great to know your concerns are being addressed. We appreciate you choosing Pulte and hope you continue to enjoy your new home! ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re glad to hear the financing process was smooth and that you’re happy with the modern design and quality! We appreciate your comments about the warranty experience and will share them with our team to help improve follow-up and communication. Congratulations on your new home! ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re so glad to hear that you love your new home, though we’re sorry to learn that parts of the process didn’t meet your expectations. Your feedback about communication, construction details, and available upgrades is valuable and helps us improve the experience for future homeowners. Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear about your experience and would like to learn more about it. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear that our sales team and Wayne made your experience enjoyable and helpful! We appreciate you bringing the soft-close drawers and rafter joist spacing to our attention and will escalate this feedback to our leadership team for review. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear you’re happy with the finishing of your home! We appreciate your note regarding grading and will escalate this feedback to our leadership team for review. Your input helps us continue improving for our homeowners. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We understand how important it is to have clarity and written confirmation when dealing with offer locks. Your feedback is valuable and helps others be more informed during the process. ^KH