Pulte Homes Reviews

Unfortunately we moved it without things being complete. If we didn’t close we could have been pushed out of our home buying due to the equity in the new build that was so high due to the 13 month build time. We are left with appliances that were not selected, tile that is way uneven, no cabinet door, no screen doors, no grout in the pantry, grout in the kitchen that was stained during build by trades, carpet not secure, door hardware not complete or installed incorrectly, windows that were not cleaned and covered in materials, and the list continues. Waiting on a Michelle to call to start setting up times and dates to get it all corrected at this point. ... More

Buying process was a cinch. There were delays but nothing out of the ordinary. The construction aspect of the home left much to be desired. We have encountered numerous issues already (although Rich and the team are wonderful in their responsiveness and willingness to help) and have been disappointed that we've had to deal with these things in a new home.

Good experience through the building process. We love our new home!!

If you are a person who cares about attention to details then pulte is not your builder. Stay away from pulte unless you get good price deal

Buyer beware with these guys.

The entire process from start to end was a horrible experience. The only reason we continued with the initial purchase was because the original sales rep was fired so we assumed everything else would start to fall in place (along with loving the model home). Pulte sells a fake reality, our home has so many unnecessary issues and is not comparable to what they are selling; quantity vs quality homes. Construction was fine until then the last few months and our closing experience was horrendous (pulte made every excuse, blamed others, couldn't find keys, had incomplete final walkthroughs, etc, etc,). ... More

We had good experience with Pulte’s.

Things went much smoother when Wes took over as construction manager

As one of the top-rated real estate brokers in Sarasota-Manatee, I have worked with most builders in the area. Pulte used to be my favorite national builder, but I can definitively say I will NEVER build with or sell a Pulte home again. I just built with Pulte in Sapphire Point in Lakewood Ranch, and it has been the worst experience imaginable. I closed over two months ago and am just now moving in because it has taken them that long to attempt to fix many of the seemingly countless problems with this house. It will probably be six months or more of fighting with Pulte just to get them to do things that should have been done before I was ever asked to close. The biggest thing that stands out, above even the horrible quality, is the indifference of almost everyone in the organization. No understanding of the concept of empathy whatsoever, and they seem to think they're doing you a favor by letting you purchase a home from them. They are completely out of touch with reality, and I have yet to meet anyone in the community that is actually happy with their home. This has disrupted my family and our business in such profound ways that I am already thinking about building elsewhere with one of our more reliable builder partners and selling this house. I truly wish I chose to build elsewhere, rather than waiting eight months for Sapphire Point to open and then another 11 months to close on this slapped together, poor excuse for a house. ... More

Very easy to work with from the purchase, design, construction and closing. I'm also finding the home is very energy efficient compared to my previous home. The also delivered on schedule despite all of the delays caused by the pandemic.

My entire experience was bad from day one, I had 2 conversations with my sales rep and never met her. Was told I would get updates from construction Manager as the home progressed through phases, never got an update, luckily I was smart enough to include a realtor in my transaction. The only progress reports I received was her picture messages through windows when she was in the area. Materials and craftsmanship of the home are of the lowest quality, not a single wall in my home is straight, windows are the lowest grade available, opening your curtains will change the temperature of home almost immediately. My exterior doors have such large gaps I can see the street when locked. They sell you on "Energy Efficiency" but do absolutely nothing the deliver on that promise, my home is so poorly insulated I hear foot steps from accross the street in my living room. They are cashing in on this ridiculous real-estate market and are selling their 400k home for 700k with absolutely no intention of improving the quality, my home is no way indicative of a home valued at almost 3 quarter of a million dollars. The stucco used on the exterior is already discolored and cracking my home was completed late November 2021. I am very disappointed with my purchase and at times feel taken advantage of, but the worst part is the lack of customer service and accountability. If you are going to build a low quality home and charge top dollar, your customer service better be stellar to make up for the short comings. In this case I don't know what's worse the poorly constructed home or the terrible customer service. ... More

Poor services from warranty department

We were very disappointed with the stone veneer on the front of the house; it doesn't go all the way to the ground I haven't seen any other homes in this development with the stone veneer. All the homes with brick or siding go all the way to the ground. We were told something about water seepage but that was incorrect. We were told it was a code thing but the inspector came out, he said it had nothing to do with the code. And then we were told that that's just the way Pulte does it. It looks absolutely horrible! I can't imagine that Pulte would be proud of this. No one from Pulte has offered to fix it or make it look better. Do not choose the stone veneer! ... More

The quality of the work is very bad and upgrades not included. Broken cabinets missing upgrades since day one and until now not addressed. Items with the issues on the floor, they were supposed to be replaced in days and no one showed up, then they indicated that they will grab from other units to address and nothing happened. Running paint on multiple areas which indicates unprofessional workmanship. Issues with the electricity until now and at least one of the people send indicated that he was not licensed. Other issues with the unit which indicates things were rushed and original date from sales that this will not going to be ready until December/January rather than November is more accurate. Also, you have the unprofessional comments from the people that walked through the unit indicating that they don’t want to help if we rank them lower than five. Is this how Pulte manages things? Very disappointing and people should knowledge the kind of service provided for overs $1 million dollar unit. The list continues. ... More

Trying to correct mistakes with supervisors by text and emails is very hard, with no replies.

Good site with a good design house

Disappointed with the care taken with the millwork. Lots of dents and dings in the wood work for a new home of this price.

My family and I really love our house!!!

You see what you got!

Not follow what I wanted.

Overall I am very satisfied with our purchase. I would say the disappointment comes in the details. I wouldn't close on your home until every defect is corrected. It's been 3 months since I closed on my house and I still haven't gotten corrected several things that should only take someone a few hours to come and fix.

Both the River Hall Construction Manager & Warranty Manager are terrific to work with. They're timely in response, knowledgeable in all issues and follow-up to be sure the customer is pleased with the results. Top notch in every way.

Pulte is a great company, but the home buying experience will depend on the community and the actual builder and contractors working on the home.

I had a fairly good experience. However, when the close date moved twice, it caused all other planned transactions (movers, internet) to be pushed which was a challenge.

Overall, the building process was good. My building manager was easy to work with. A lot of options but still getting a cookie cutter home that I believe was overpriced.